Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello, could you please help me with the customs CSS to remove the “BY AUTHOR NAME” that appears after the date, on the blog post page?!

I just did it… it is translated, just took a while to appear on the live site; It wasn’t translated indeed but I fix it with loco translate

Thank you :)

Hi,

Thanks for letting us know you’ve found the solution :)

On Shop Page (or product archives as some call it) – is there anyway we can style the product list ? Like currently “add to wishlist” icon is on top right, while “add to cart icon” is on left bottom. Wanted to bring them next to one another. I also wanted the heart icon of Wishlist to keep showing – once product is added to the wishlist.. right now it appears only on mouse hover. How can we have more control over product cards. Many Thanks.

Hi,

Can you submit a support ticket here?

hey one of my client using this theme licensed version i join since 6 month ago she did not have support and thats why we did not update theme what will you recmenned in this matter as we bought theme already and paid for that but that old developer does not gave acess to support . waiting for your reply .

Hi,

Licenses and purchases are controlled by Envato Market. Can you submit a ticket here?

theme was purchased from that devloper account i dont have acess i only have licenced that is activated on my website what solution you recmend . i want your support just as i already have licenced and theme installed

Your former developer should have transferred your license to your account. That’s why I asked you to contact Envato. There is nothing to do if you can’t access to the account that Flatsome was purchased. You’ll need to create an access token from Envato and you can’t do that if Flatsome is not among the purchased items.

Hello,

Can you please provide me some assistance on a few things?

1. I’ve added a google add to the footer of my site but it is uncentered. How do I center it?

2. Can you provide me CSS on How to remove the “Add to Cart” button from the Single Product Page?

3. How Can I remove the “View Cart” button that pops up once you add a product to cart?

4. I have revolutionary slider on my shop page. How do I add it “product-category” & “product-tag” pages?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Please submit separate tickets for unrelated questions.

Our support team will be happy to assist.

Hello, I have sent you a message here on the comments and you referred me to use the support function, However i didn’t get a reply, Its been a couple of days now waiting. May you please reply to my message i sent on the support portal, I feel like you are playing hide and seek…..

Hi,

I see your ticket #131226 was answered. Please check your inbox and also the spam folder.

Hi when I try to activate my purchase code it’s writing that “Could not find a sale with this purchase code. Please double check.” Could you please help me? Thank you

Hi,

Your ticket #131438 was answered. Please check your inbox and also the spam folder.

Hi there,

Love your theme but are experiencing the products showing twice in the search bar in the menu.

Please take a look: https://b2bemballage.dk and search for “Varenr. 3130”

Is this a known issue?

Thanks a lot! Sincerely, Mika

Hi,

Can you submit a support ticket here?

Yep. Just did :-)

Hi, did you get my message?

How it is compatible with woo 5? Theme last update is december

Hi,

Recent WooCommerce updates are not major updates that would require a theme update.

Hi theme developers,

There is an annoying bug in the theme – on the checkout page the error “Please read and accept the terms and conditions to proceed with your order” is displayed properly, when the checkbox is not checked, but there is no visual clue (no red highlight like the other fields) where exactly the error is in the form.

Please mark the checkbox ” I have read and agree to the website terms and conditions *” in red after the form is submitted, but the checkbox is unchecked.

Hi,

Thank you for the report. We have fixed it in the next version.

Hi, what is the status of WooCommerce 5 compatibility?

Hi,

The latest version of Flatsome (v3.13.1) is compatible with WooCommerce v5.0.0.

I get the error “There has been a critical error on this website. Please check your site admin email inbox for instructions” when trying to edit a page using the. UX Builder. Deactivating plugins does not solve the problem. Any suggestions? Thanks.

Hi,

Can you submit a support ticket here?

It says that the support usually answers 24-48 h. It’s now been almost 2 weeks (since 8th of february) and I’m still waiting for the answer to my problem.

Hi,

It looks like you found our support agent’s answer in the spam folder :)

Yes, I found it in the spam folder. It was sent to me only 2 days after I sent the question to the support. And I got a fix for my problem, awesome!

Cannot Edit UX Builder. Error Page. Please help with a fix. Thanks!

Fatal error: Uncaught Error: Call to undefined method ReflectionType::getName() in /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php:104 Stack trace: #0 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php(80): UxBuilder\Services\Container->create_with_contructor(Object(ReflectionClass)) #1 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Application.php(51): UxBuilder\Services\Container->create(‘UxBuilder\\Trans…’) #2 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php(43): UxBuilder\Application->UxBuilder\{closure}(Object(UxBuilder\Services\Container)) #3 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Application.php(94): UxBuilder\Services\Container->resolve(‘to-array’) #4 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/ux-builder.php(42): UxBuilder\Application->resolve(‘to-array’) in /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php on line 104

I fixed the problem already. UXBuilder is now working. Just need to switch PHP to 7.3. This link will guide you. http://howtoinstruction.com/how-to-fix-uxbuilder-theme-cannot-edit-page-error-problem/

Hi,

Thanks for letting us know you’ve found the solution :)

Hi , how to disable section’s stickyis on mobile? It’s cool in desktop but not working att all on mobile and I have to disable it on mobile. Ps: Please add responsive “image” height.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

12 Days waiting to solve the issue. Every 3 days you are asking me User and Pass to access the website. I already send every time, It is a simple problem with CSS but I dont know how fix it. I have 3 licenses and even so not support at all. I donwt know what I should do to have your atention.

Hi,

Somehow the credentials you shared don’t reach us. Your ticket #130649 has been answered. Please check your inbox and also the spam folder.

The woocommerce checkout credit card fields not working on internet explorer – small height and won’t accept any input. Any suggestions?

Hi,

Can you submit a support ticket here?

Hello, I am trying to copy a row to another page. How can I do that?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I am trying to enable social media and contact in top menu but is not showing. How to fix this?

Hi,

Can you submit a support ticket here?

Hello

Two themes were paid twice.

Request to cancel one.

Hi,

Please submit a refund request here.

Hi, would be a massive advantage to have the slider with a time setting . Eg. Show a slide at a certain time of day

Hi,

You can do that with custom coding.

Also, you can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

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