Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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It says that the support usually answers 24-48 h. It’s now been almost 2 weeks (since 8th of february) and I’m still waiting for the answer to my problem.

Hi,

It looks like you found our support agent’s answer in the spam folder :)

Yes, I found it in the spam folder. It was sent to me only 2 days after I sent the question to the support. And I got a fix for my problem, awesome!

Cannot Edit UX Builder. Error Page. Please help with a fix. Thanks!

Fatal error: Uncaught Error: Call to undefined method ReflectionType::getName() in /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php:104 Stack trace: #0 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php(80): UxBuilder\Services\Container->create_with_contructor(Object(ReflectionClass)) #1 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Application.php(51): UxBuilder\Services\Container->create(‘UxBuilder\\Trans…’) #2 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php(43): UxBuilder\Application->UxBuilder\{closure}(Object(UxBuilder\Services\Container)) #3 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Application.php(94): UxBuilder\Services\Container->resolve(‘to-array’) #4 /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/ux-builder.php(42): UxBuilder\Application->resolve(‘to-array’) in /home/www/naturaeusa.com/wp-content/themes/flatsome/inc/builder/core/server/src/Services/Container.php on line 104

I fixed the problem already. UXBuilder is now working. Just need to switch PHP to 7.3. This link will guide you. http://howtoinstruction.com/how-to-fix-uxbuilder-theme-cannot-edit-page-error-problem/

Hi,

Thanks for letting us know you’ve found the solution :)

Hi , how to disable section’s stickyis on mobile? It’s cool in desktop but not working att all on mobile and I have to disable it on mobile. Ps: Please add responsive “image” height.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

12 Days waiting to solve the issue. Every 3 days you are asking me User and Pass to access the website. I already send every time, It is a simple problem with CSS but I dont know how fix it. I have 3 licenses and even so not support at all. I donwt know what I should do to have your atention.

Hi,

Somehow the credentials you shared don’t reach us. Your ticket #130649 has been answered. Please check your inbox and also the spam folder.

The woocommerce checkout credit card fields not working on internet explorer – small height and won’t accept any input. Any suggestions?

Hi,

Can you submit a support ticket here?

Hello, I am trying to copy a row to another page. How can I do that?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I am trying to enable social media and contact in top menu but is not showing. How to fix this?

Hi,

Can you submit a support ticket here?

Hello

Two themes were paid twice.

Request to cancel one.

Hi,

Please submit a refund request here.

Hi, would be a massive advantage to have the slider with a time setting . Eg. Show a slide at a certain time of day

Hi,

You can do that with custom coding.

Also, you can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

we bought an install a key via a developer .but we have lost the license key can u please how can I find a license key we have no contact with the developer how can I like an update to the key is any option what is the best option to find the key

Hi,

Licenses are controlled by Envato Market. Please submit a ticket here.

Which demo shop is supporting Dokan multivender features? Actually I would like to enable Dokan multivendor feature. Please how to setup it also.

Hi,

You can use any demo page or create your own layout with UX Builder. You need to contact Dokan support for the setup.

How do I forward emails from other plugins support that indicate help with your topic when you do not accept to receive emails but only by your form?

Hi,

You can copy & paste those messages into your message. If you send your message via direct email, our system can’t verify your current support status.

ah ok tks

it´s wrong because when I need reesend emails for you is not possible. VERY WRONG THIS.

UX replied Hi Carlos Andrade,

- This is an autogenerated message -

We’re sorry, but you can’t contact us directly by e-mail.

Please read through our article on how to send in premium support tickets and its foreseen submitting areas: Official areas to send in support tickets

This auto-reply could also be sent because you replied to and outdated (very old) ticket that is closed due to inactivity.

Ticket status (131267): Closed

Kind regards UX Themes

— UX Themes

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Hi,

Can you submit a support ticket here?

I want the products to appear first, then SEO articles.How can I do?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

is there RTL Demo ?

Hi,

No. But you can check some websites built with Flatsome here.

Hi there, I know the last comment about this was a while ago and a lot could have changed since then. Would you say that your theme is built with accessibility and the WCAG 2.1 guidelines in mind. I know it is very difficult to say that any theme is 100% accessible but it would be good to understand what considerations you have in place for accessibility. I am trying to identify some of the themes on the market which take accessibility seriously.

Hi I am trying to validate my eshop though validator.w3.org but I get this error Element style not allowed as child of element div in this context As I see you will fix it to next release. Do you know when the next release will be available?

Hi,

It’s been fixed in the next version (v3.13.2). We’ll release it shortly.

Hello, can you please add a Tumblr follow Icon to the Flatsome theme?

Hi,

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

I can see the UX builder on all the pages but the blog one. I just have quick edit for the blog page…

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello, is it possible that i do not send users emails from my website to create their own password, instead keep using only their login with social profile?

Reason is i am blocking any access to mysite.com/wp-admin

When the email is fired to user it sends this link to login.

Hi,

It’s related to WordPress and WooCommerce, not Flatsome.

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