2369 comments found.
Hello, I did not get answer to my support ticket 
The agency demo is not available. Can you please get it installed? I have sent my login details. I bought this theme, so I could use the agency template and it is not available.
Hi agne_m!
We usually aim to respond within 24 hours but some tickets must be re-assigned making the initial process slightly slower. I have sent a reminder now so you should get a reply there soon.
Thanks and cheers! 
Hi! Is there a plan to fix “Ensure text remains visible during webfont load” for custom added fonts and icons by using display:optional in combination with font link preloading?
Hi Mole_LR!
Yes, various optimizations like that are planned but we don’t have any dates for you at this point.
Thanks and cheers!
Hey, could you please help with custom taxonomy filter? We’ve added custom taxonomies with the CPT UI Plugin. But when entering the name of the taxonmy, the portfolio filter is still empty. I’d appreciate your help. Best regards!
Hey guys, be sure that you are inserting the taxonomy slug there.
Thanks, Tom
Hey Tom, thanks for your quick reply. I’m pretty sure, that we used the slug. Is it somehow possible to send you a screenshot?
Yes please, open the ticket at https://arktheme.com/open-ticket/
hello. we have a problem with your theme Ark, when the plugin Advanced Custom fields is active.
at the comments area, the field in which the comment should be written becomes inactive. why? is there a setting in your theme?
https://prnt.sc/zylgl2Hi cursuriccse!
Thanks for the picture but we have not seen this before. If you like you can open a ticket about this at http://arktheme.com/open-ticket/
Thanks and cheers!
Please, test the plugin at your server. Make a custom field and add the location rule like in the printscreen. You’ll see the inactive message field..
https://prnt.sc/102wtcgThank you!
Hey guys, every server environment is very different, so this won’t lead to the solution of the problem.
If you need help, open the ticket nad we will get back to you,
Thanks, Tom
Hi, question before buying. Is it possible to create a header more interactive like the one on this page:
https://preview.themeforest.net/item/sultan-one-page-business-wordpress-theme/full_screen_preview/17090037?_ga=2.17236543.708615008.1613409824-948857011.1612560644Hi karemsantoyo!
That particular theme uses Revolution Slider to build the header hero area. We are bundling the same plugin with Ark too so you can use it here just as well.
Thanks and cheers!
TheArk template is the best template I’ve ever tried. It is complete, flexible, very comfortable. With a little practice it allows you to quickly build any layout. If the site contains many images, I prefer to disable Freshizer which slows down. For now, after so many years, it’s my favorite template. Thank you.
Hi diegoparoni!
Thank you, it is really nice to hear this! We also appreciate you took the time to come here and share your experience with others.
Thanks and cheers!
The problem with this theme, is it STRAINS hosting resources. The website not only slowed down significantly, but, it ended up not working anymore and I got caught up in loop loading and 500 Server Errors. My hosting company determined it was Ark and its plugins which is sad, because Ark is the ONLY theme that is literally extremely easy to use and good looking.
Hi SouthwestS2K!
We are getting 1s load times on average. If you want some hosting tips, please send us a message through our contact form. I see you are from US. There is a lot of poor hosting companies in the US with massive marketing budgets behind them so please be wary of that fact.
Thanks and cheers!
Hi, I can’t contact you in other ways because each link to your website sends me a malware attention message (screenshot: https://www.awesomescreenshot.com/image/6092756?key=20ec9c24b8628cbef413b46b53fb025f) I ordered the theme on Friday and I can’t access the online documentation due to the message above. Also, I can’t access the website for support because it doesn’t accept my license key. I sent you a message on your website contact form to tell you all these, but no answer… So nothing works from the start and it’s very frustrating and I want my money back.
Hi Clumi!
You need to configure your (ASUS?) router to not show this information. It’s a feature you either want active or not.
Please send us a message through our profile page here https://themeforest.net/user/FRESHFACE That is the second best way to regular support ticket.
Thanks and cheers!
hello. i’m interested if you can help us with a small modification. we need to ad some custom fields in comment form, bu to be visible only to admin after submit. we have installed acf pro. but we had problems at css classes, also.
Hi cursuriccse!
Perhaps your questions would be better suited for ACF support but if you think Ark is responsible please open a ticket with details and wp-login at http://arktheme.com/open-ticket/ (requires active support pack)
Thanks and cheers!
I’m missing a table element – maybe even with alternating rows. That would be really cool
Hi demonhawk!
Table administration is a bit UI heavy so we decided not to do them. There are already great solutions like https://wpdatatables.com/ or even your own custom coding using HTML element.
Thanks and cheers!
Hello! Do you plan on addressing jQuery depreciation notices before Wordpress 5.7 drops? We’re seeing a lot of notices from jQuery Migrate originating from Ark scripts when script debug is enabled, like jQuery.fn.resize() event shorthand is deprecated and jQuery.fn.size() is deprecated and removed; use the .length property.
Hey man,
could you, please, point me to your website URL or open a support ticket? I’ll check it out.
Thanks, Tom
In fresh editor there is a problem with the “list” item, I get an error “preview not available”. Before the WP update, it worked perfectly. https://imgur.com/f7iqOg3
Hey guys!
Please try to remove folder wp-content/uploads/freshframework, this might relieve this problem. If not, then please post a ticket to arktheme.com/open-ticket
Thanks, Tom
Hi, I have found mysterious code on the menu page. This appears when the Fresh Framework plugin is activated. Here is the code: “{3”:”“}}}}” No other plugin ist active. What can I do?
Oh, the code listing is incomplete …
Hi marcochi!
Please send us a message via https://themeforest.net/user/marcochi with more details, I was unable to reproduce it in my own installation.
Thanks and cheers!
Hi – is there a way of seeing which licences correspond to which website (i’ve linked the licence up to)? thanks
Hi jonesy2367!
Yes, please contact our support with the license details at http://arktheme.com/open-ticket/
Thanks and cheers!
thanks will do
doh! just seen my support has expired – it’s not really a support issue just a question about where I can see which licences correspond to which websites
Hi jonesy2367!
Only we can see it hence the need to open the ticket and have us look into the database manually. You can renew support to be able to post a new support ticket.
Thanks and cheers!
ok – thanks
Website was working perfectly for a number of years. As of a few days ago we noticed the mobile menu is not responding and nothing is showing (desktop version is fine). Did the most recent theme update and has not resolved. Assistance required please.
Hey guys, please open a ticket at http://arktheme.com/open-ticket and we will get back to you.
Thanks, Tom
Hi silv3rh4wk!
Please rather use the form at https://themeforest.net/user/FRESHFACE to contact us in your case.
Thanks and cheers!
Hi! Indeed $form not working in autoresponder with latest Ark version, returning Notice: Undefined variable: form in /wp-content/plugins/fresh-framework/framework/core/wplayer/class.ffWPLayer.php(1299) : eval()'d code on line 7
. Sent also an email to you!
Hey guys!
I’ll get back to you in your email, no need to double send them .
Thanks, Tom
ok! but when it’s planned to check this and solve? now the situation is than on sites with latest Ark autoresponder for forms is not working almost for month (15 Dec, as dated latest Ark version)). it is urgent issue in my case (I’m sure for others too) because I connect mailchimp, flamingo with ark forms using autoresponder section)!
Hey guys, we plan to do it this week.
Thanks, Tom
Hello. I noticed that the mobile menu of my website is not working. And in the console I get the following errors:
JQMIGRATE: Migrate is installed, version 3.3.2 bootstrap.min.js:6 Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3 at bootstrap.min.js:6 at bootstrap.min.js:6 (anonymous) @ bootstrap.min.js:6 (anonymous) @ bootstrap.min.js:6 jquery.min.js?ver=3.5.1:2 jQuery.Deferred exception: $(...).tooltip is not a function TypeError: $(...).tooltip is not a function at handleBootstrapComponents (https://smartape.io/wp-content/themes/smartape/assets/scripts/app.js?ver=5.6:73:19) at Object.init (https://smartape.io/wp-content/themes/smartape/assets/scripts/app.js?ver=5.6:427:5) at HTMLDocument.<anonymous> (https://smartape.io/wp-content/themes/smartape/assets/scripts/app.js?ver=5.6:457:7) at e (https://smartape.io/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30005) at t (https://smartape.io/wp-includes/js/jquery/jquery.min.js?ver=3.5.1:2:30307) undefined S.Deferred.exceptionHook @ jquery.min.js?ver=3.5.1:2 t @ jquery.min.js?ver=3.5.1:2 jquery.min.js?ver=3.5.1:2 Uncaught TypeError: $(...).tooltip is not a function at handleBootstrapComponents (app.js?ver=5.6:73) at Object.init (app.js?ver=5.6:427) at HTMLDocument.<anonymous> (app.js?ver=5.6:457) at e (jquery.min.js?ver=3.5.1:2) at t (jquery.min.js?ver=3.5.1:2) handleBootstrapComponents @ app.js?ver=5.6:73 init @ app.js?ver=5.6:427 (anonymous) @ app.js?ver=5.6:457 e @ jquery.min.js?ver=3.5.1:2 t @ jquery.min.js?ver=3.5.1:2 app.js?ver=5.6:782 Uncaught TypeError: $(...).scrollspy is not a function at app.js?ver=5.6:782 at dispatch (jquery.min.js?ver=3.5.1:2) at v.handle (jquery.min.js?ver=3.5.1:2)
Hey Galkito!
Please make sure, you are running the latest 1.52.1 version. If you still struggle with anything, please open a ticket at https://arktheme.com/open-ticket
thanks, Tom
I am using the latest : Last checked: 2021-01-14 16:00 Currently, there are no products which need to be updated. and from the dashboard under system: Ark Theme Core Plugin—1.52.1 http://freshface.net
Also the link you provided for support, doesn’t seem to be working.
Hi Tom,
I had already posted a request in the Facebook group, but did not get a solution.
Does anyone have the same problem or know what it is? All the links to the section and elements library are not displayed? Screenshot: https://we.tl/t-ZXVxqUEP4n
Live site with latest version (Ark Theme & WordPress) Otherwise, I do not see any errors.
Thanks Markus
Hey Markus!
Please open a ticket at https://arktheme.com/open-ticket/ and we will help you to sort this out.
Tom
Sorry Tom, but this site don’t work…? Screenshot: https://we.tl/t-Ret8k35ojt
It would be really nice if you could help here briefly. My support has expired for both licenses or do you see a bigger problem here?
Thanks
Hey Markus!
well I would love to help, it’s not about the money for support, but I’ll need your WP login and I’ll need to spend some time on your case,so it would be nice if you could consider buying another license and opening a support ticket .
Tom
Hi Freshface team, after the recent update I can’t access the Ark’s update page and get the following error: An error of type E_PARSE was caused in line 26 of the file /home/XXXXX/public_html/wp-content/plugins/fresh-framework/framework/themes/updates/class.ffAdminScreenUpdatesViewDefault.php.
Error message: syntax error, unexpected ‘
Please advice.
Hey guys, you’ll need to update the Ark manually – this is the first time ever after 4 years, we’ve introduced a bug in the update system. We’ve addressed it in the later verrsion.
You will need to update the Ark theme manually then. Updating manually is pretty straightforward and wont loose you any data. Your changes are stored in database and you are not messing with database, so you are fine
1.) De-activate Ark theme (WP Admin -> Appearance -> Themes)
2.) De-activate plugins Fresh Framework and Ark Core (WP Admin -> Plugins)
3.) Delete Ark theme in your (WP Admin -> Appearance -> Themes)
4.) Delete Fresh Framework and Ark Core plugins (WP Admin -> Plugins)
5.) Download new Ark package from ThemeForest (in your Downloads section)
6.) Upload new Ark package (via your WP Admin or FTP client)
7.) Activate Ark and install the required plugins (Fresh Framework and Ark Core)
8.) Tadaa and you are updated
Thanks, Tom
Hey guys, it seems that since the last update your advanced php responder can not access the $form variable anymore… do you know anything about that issue?
Hey Eddyweee,
this is interesting as we did not made any change in the responder. Would you mind opening a ticket and letting us know more details?
Thanks, Tom
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