Hello, @husseinessam,

You can modufy/remove it from Porto >> Theme Options >> General >> HTML Block as showing below:

Regards, P-THEMES.

Hello, @theos-market,

Please make sure that you are using the very latest version of the Theme, If no then please update your Theme first by following this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

You can check the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

And then go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with the same purchase code and then go to Appearance >> Install Plugins and update the plugins from there one by one.

OR

You can download the very latest version of the plugins from the below-given article and update it on your site manually.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @pratzecresia_2016,

I have just tested your site on Chrome and Firefox browsers and below are the screenshots of the browsers and it is working perfectly fine at my end, so it must be the cache issue at your end nothing else.

Chrome: https://postimg.cc/QKs6LWBL
Firefox: https://postimg.cc/tnTBCGzD

Regards, P-THEMES.

thanks

You’re Welcome!!

Hello, @BNRCONCEPTS,

Please read more and all about it in the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as showing below:

And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/12/2017. According to Envato’s support policy, renewing support is required for further support.

Thanks for your understand.

You are absolutely the best.

Very happy to see quality developers answering still after so many years!

You’re Welcome!!!

Hello, @gdelfava,

Ok, then please purchase the support extension first and then contact us via our support system with your site WP Admin and CPanel Login details so that we will check and solve the issue for you on your site.

Thanks for your understand.

I found the problem with your theme and fixed it. Now it’s working. If you want to know how, purchase one of my support plans. https://delteqis.co.za/

Hello, @gdelfava,

Sound’s Good!!
That you have figured it out by yourself But this is not our Theme issue, because this is not occurring on my test site, on our Demo site, and on any of the other Customer sites as well.

Well, we do not need any support for now Thanks for contacting us. Have a great day…

Regards, P-THEMES.

how to change the color of the upper part of the hearder? please see attachment : https://ibb.co/yyQ9TH9

Hello, @kumitanaonline,

1. You can turn it ON/OFF from Porto >> Theme Options >> Menu as showing below as per your requirements.

2.Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

#header .header-top {
    background-color: red !important;
}

Regards, P-THEMES.

Hello, @palomavallhonrat,

I have just confirmed from the support department and they said that they already replied to your support ticket #116524, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.

The Support told me that they have solved your issue already.

Thanks for your understanding.

Regards, P-THEMES.

I sorted it so disregard my question. Thank you

Sound’s Good!!!
You are the best…

Hello, @livrariaJesus,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms to all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Checked your site on GTMatrix and here is the result:

https://gtmetrix.com/reports/livrariajesusocaminho.com.br/ELFiEfKB/

This is clearly showing in the above-given Gtmatrix link, that the Speed of the site is slow because the Images have not been optimized and Compressed and because JS and CSS have not been minified, and because of the Server as well.

Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Regards, P-THEMES.

Hello, @amna8899,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @gLeW10,

I am sorry but I am unable to locate your IP into our Database, so please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Sound’s Good!!!

Hello, @melirlbr,

First of all, The Related Products are only show on the Single Product Page.

There are 2 states of Single Product Page.

1. Pre Built Layout of the Single Product Page.
2. Custom Built Product Layout of the Single Product Page.

1. Pre Built Layout: You can only turn ON/OFF the Related Products from Porto >> Theme Options >> WooCommerce >> Single Product.

2. Custom Built Product Layout: You have to set the Porto Related Products element on your site Custom Built Product Layout page and set it as per your requirements, It will work for you.

Regards, P-THEMES.

For some reason, your Custom Built Product Layout conflicts with one of my plugins, but it works fine by using Elementor pro and overriding the Pre Built Layout, but in elementor pro some Porto elements are just not working properly, but I found a workaround, thanks anyway great support!

Sound’s Good!!!
You are the best

Hello, @webm57,

Yes, you can by using Porto Studio Functionality, please read the below-given Theme Documentation:

https://www.portotheme.com/wordpress/porto/documentation/porto-studio/

Regards, P-THEMES.

Hi ! thanks but it does not work. I see the button “IMPORTED TAG”. But the banner doesn’t show in my Home page.

Hello, @webm57,

Can you please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.

Regards, P-THEMES.

Hello, @AlexisFontana,

Please watch and follow the instructions showing in the below listed video:

https://youtu.be/qlhOBpYDw9Y

Regards, P-THEMES.

Hello, @cmventures,

Ok, I’ll forward it to our development department for testing it deeper and try to fix it with the future upcoming updates of the Theme, so please be patience and stay tuned.

Regards, P-THEMES.

Thank you for your reply. I will have to purchase other themes until this fix is produce

Ok, you can wait or go with any Theme which better meets your requirements.

Hello, @simplysekar,

Please read more and all about it in the Theme Documentation here:

https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/

Regards, P-THEMES.

Hello, @imambudianto5,

Then you can try with any other third-party plugin which better meets your requirements.

Regards, P-THEMES.

can you have recomended plugin?

Hello, @imambudianto5,

Sorry to say that but we have not tested any of the third-party plugins for this reason, so we are unable to suggest you on this, you can try with any third party plugin which better meets your requirements at your own risk.

Regards, P-THEMES.

Hello, @dryozac,

You are using Header builder and you have set those sections in your header as per your reuqirements. you have to go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and remove that copyright from there, publish it, and check back your site after removing the browser cache.

OR

Simply copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

.header-copyright.container {
    display: none !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @shumo,

This is because you are using the Header Builder and the Theme Options Sticky header setting only applies to the Pre Built Header Types.

The header is divided into 3 rows: https://ibb.co/bzHSpQ2

1. Top Header Row. 
2. Middle Header Row. 
3. Bottom Header Row.

And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.

You can see on your site, The Main Menu is in the Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB

If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.

This is how it works and it is the default functionality of the Theme.

Regards, P-THEMES.