5191 comments found.
Hello, is it normal that when i scroll down the page the site logo disappears? for ex: https://www.lavorofisco.it
Ps: Sticky Menu Logo is correctly active, maybe a bug from the latest update
Hi @spythebest!
Thanks for using Jannah.
Sticky logo supports logo images only not text.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello! You do not have an instruction page available: https://tielabs.helpscoutdocs.com/article/25-how-to-setup-a-new-menu
Hi @YouPartner!
Thanks for using Jannah.
You can find it here https://jannah.helpscoutdocs.com/article/25-how-to-setup-a-new-menuIf you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, What is the actual image size of blog feature image, content image, logo image for SEO and site fastest speed.
Thanks
Hi @axlancer!
Thanks for using Jannah.
The recommended size for the featured image is 780px x 450px, and 300px x 50px for the logo.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, I love your theme and I am thinking about buying a new license for another website. The problem is that on 13-inch laptops, your theme switches to MOBILE version. My client does not like this so I need this to be fixed. Is the mobile breakpoint customizable?
Hi @queequeg222!
Thanks for using Jannah.
The mobile breakpoint is 992px so it should work with no issue on the 13-inch laptops
Best Regards.
Hi, thanks for your reply, but unfortunately it does switch to mobile on 13 inch laptops. The other theme I tried does not switch to mobile on that laptop, but has a breakpoint of 1000px. Is it possible to set the breakpoint of your theme to 1000px? Thanks in advance
Hi @queequeg222!
Thanks for using Jannah.
There is no automatic option to do that, you need to edit the CSS files of the theme and change it manually.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi Tielabs Can you please add my email to the beta app waiting list! Thank you
it’s possible to make all images in posts body 100% width by default?
Hi @mohali1988!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Pre-purchase question.
Can I install the theme on two wordpresse on the same domain?
Root and / subfolder
Regards
Hi @Rico1780!
Thanks for your interest in Jannah.
Yes, check this for more info https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activation
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello TieLabs,
I have used this purchased theme for 6 month and now i used it again in another server but i got this error :
ERROR Authorization Failed
stream_socket_client(): SSL operation failed with code 1. OpenSSL Error messages: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure stream_socket_client(): Failed to enable crypto stream_socket_client(): unable to connect to ssl://tielabs.com:443 (Unknown error)
please help… thanks
Hi @monahelisa!
Thanks for using Jannah.
Kindly contact your host provider to check if the CURL is enabled for your website.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Can you please help with some code to enable me display my custom post type in the page builder elements? Or suggest some plugin to aid with that
Hi @emmanuelsonkay!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi! Update 5.3.3 broke the “primary category” in a single post. Many categories are not available in this tool !!!
I reinstalled 5.3.2 and it’s ok.
Best Regards.
Hi @rallypl!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I don’t want the first big picture post seen in the example at https://i.imgyukle.com/2021/02/17/LhgIhj.png I want them all the same size. I think I need to process in \ templates \ loops \ loop-large-first.php file. Can you help me with this?
Hi!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Because your site is not working. I can’t open a ticket. I can’t send ideas. That’s why I use it here. Can you help me? Just tell me which file I need to make changes.
Hi @Creotive!
Thanks for using Jannah.
You need to renew tour support to be able to open a support ticket, you can find the code of this block in loops/loop-large-above.php file
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello dear.
I can not edit text. please see this https://imgur.com/IiYoCxV
Hi @DaNTaF!
Thanks for using Jannah.
Seems a conflict with a plugin installed on your site, disable all plugins and recheck.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi Tielabs Thank you for this awesome theme. It would be really a nice thing if you add an option to hide some widgets on mobile view.
Hi,
Thanks for the suggestions, it is really appreciated.
The current version doesn’t support that, and We’re not working on that at the moment but I’ll pitch it to the team and see what they think.
If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/Thank you, we look forward to serving you!
Best Regards.
Hi, is there any news about the mobile app?
Hi @gleisser!
Thanks for using Jannah.
Your email already added to our beta waiting list, you will get an email when it is ready to test.
Best Regards.
recently i noticed that tie_views is not working properly (i am using SG optimizer plugin)
earlier it worked with same plugin. i think there is some bug in recent updates
please reply
Hi,
Thanks for purchasing our theme.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so please create a support ticket using the link below and include your site URL with wp-admin access so our developer could investigate.
Click Here To Create An Account & Get Support
Thanks
its says you cannot create a ticket support expired.
please help here only.
tie_views is not working properly due to SG Optimizer plugin. (i disabled the plugin the the tie_views counts were accurate. when i enabled the SG optimizer plugin .. tie_views counts were incorrect as it was not counting when some users visit the page which is cached using SG optimizer plugin.
PLZ HELP
Hello,
Is your theme a Bootstrap 4-based theme, please?
Thank you.
Hi @th102016!
Thanks for your interest in Jannah.
No, it is not.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi is this the same theme being used on the GOnews website ?
Hi @mark3079!
Thanks for your interest in Jannah.
What is GOnews?
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi this is Go news which is being sold on Warrior affiliates. This is the link to the offer, https://gonewscloud.io/go/ .Hope it helps if you need to take further action
It is illegal, we will take action to take it down.
Hi
how to enable share button’s count in the theme settings ? I’ve already enabled the sharing buttons but I want to know how many times it was shared.
Hi @i2am!
Thanks for using Jannah.
No option like that in Jannah.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Infinite scrolling bug in Google Analytics: When setting the theme on infinite scrolling of posts, seems like Google Analytics counts all 2-5 “future” posts too. Anyway to fix that?
Hi @Qanna!
Thanks for using Jannah.
They will be counted if the user scrolled down and the posts appeared only. and this is a feature, not a bug.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Haha sorry The numbers went so high suddenly after activation so I thought it mught be in mistake, a bug. In that case, this is a great feature and I’d like to recommend it to all users here ❤️
Hi ,
After the last update the Check Also Pop-Up ( When you scroll down a post it shows ) coming weird. Please check the screenshot
https://ibb.co/f9QrVNgBasically the thumbnail and the Title of the post is not in same level. Please fix it.
Thank you.
Hi @banglaquiz!
Thanks for letting us know about this issue, it will be fixed in the next update.
Best Regards.
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