657 comments found.
I want to add shortcode to a button which contains iframe with external link and I can not do this I tried everything! I especially want to add shortcode to a slider button. Here is the example in the test link I provide… I added a slider button that does not work and below I added text linked with shortcode who works perfectly.
It`s a game demo, and that external link is our company link with our trademark so everything is legal. So, perfect place for the playable demo is button in the slider.
Please help me, find a way how to enter shortcode in a button, thank you.
Test page https://exefeed.com/e-lucky-six-2I also submit a ticket with this ID # 125048
Hi there,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
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Your theme support latest version of WordPress (5.7.2)? Animation and all
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemWe can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Let us know if you have any additional questions.
Support
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Hello
I want to buy your theme, but I have one pre-sale question. Could I use blog posts in the slider portfolio feed? Thank you
Hi there,
Thank you for taking interest in our theme.
Blog and portfolio posts are two different custom post types so unfortunately portfolio slider cannot be used to display blog posts.
You can use blog slider displayed in this page to display blog posts.
If you have any additional questions please let us know.
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Hello Mikado,
How do i activate the plugin WPBakery Page Builder to update it?
I have Wordpress version 5.7 installed and it won’t let me edit through the plugin.
To edit the page I deactivate the plugin and change texts in the code manually.
Hello there,
Thank you for reaching us!
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
To make WPBakery your default page builder please navigate to WPBakery Page Builder -> General Settings, check the “Disable Gutenberg Editor” option and save changes.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help, and you can also ask our support team for latest plugin version and try will provide you.
Support
Mikado Portfolio part of
Qode Interactive
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Hı my anchors are not workıng any way you can send me some screen shots of the settıngs needed Only the fırst anchor works the rest do nothıng
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Hi can I have the settings and measurements for the image fusion please it is killing me to try and get it done.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I want to import Burst 9 – Blog demo content in the theme… but I have done a lot on site and I created a lot of pages which is active on my site. My question is – will the import ruin my created pages, main menu and other created stuff… I just want to import content and widgets because I need elements from blog demo. It would be ideal if imported content only appeared in pages section so I could use it and modified it.
Thank you
I also submitted a ticket on qodeinteractive.com, the ID is # 105559
Hi there,
Thanks for writing in! You will for sure get an answer as soon as possible from our support team. Our usual response time is within 24h.
Anyway just want to say that we do always recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.
We hope this is clear and if you have any further doubts please please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Ok, then I wont import anything, because I do not want lo lose my content.
In that case tell me one thing, how to make section/sidebar “You might also like” from this page demo https://burst.qodeinteractive.com/burst/blog-standard-with-sidebar/ I submitted screenshot on qodeinteractive.com with the same ID, # 105559.
Thank you.
No need… I found out how to do it, thank you anyway.
Hi there,
Glad you managed, please for further assistance continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
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Hi there, I want to save single element and whole elements in page in WPBakery to use it and modify on another page but I cant !!! I cant save template nor can I save single element and there is no “My Elements” option in Add New Element because WPBakery is not activated. That’s why I decided to buy your template, thinking WPBakery will work properly and nothing won’t make me problems, but this is crucial problem because the feature is not working.
So now I must do everything and everytime from the scratch, but this is inhuman…like Tantal’s torment for god sake. This is a great omission and you should have indicated in the description, what can and what can’t be done and this way comes to an unpleasant surprise.
I build my own elements so I wont to save it and use it again in other pages (like copy/paste), with same color, background, padding and other stuff, that`s what WPBakery is for.
Please help me, solve my problem… I don’t know how you will solve the problem, but I want to have a functional web builder the way it should be.
I don’t see why you wouldn’t activate WPBakery for my template, this is very exclusive and expensive template so everything should run smoothly without problems.
Thanks in advance in solving my problem.
I also submitted a ticket and the ID is # 103727.
Hello there,
Thank you for reaching us!
We see that your ticket has now been updated with the response.
If you need any further assistance please continue conversation with our support agent at the Help Center.
Support
Mikado Portfolio part of
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i just bought the theme, trying to submit a ticket on your website qodeinactive but for some reason i do not see the submit ticket button, but my question is basic. I install the theme and now i want to import the demos, BUT for some reason u have different names on the demos that i see as options in the importer and the demos you have displayed on your Live Demo website (i want to setup this demo .com/burst/video-home/
Hello there,
Thank you for reaching us!
To submit a ticket please follow instructions from this article – How To Submit A Ticket and include your website URL and one of our support agents will assist you.
The Video Homepage is part of the Burst Original demo ( please see screenshot ). After you’ve imported this demo please navigate to Settings -> Reading and set ‘Video Home’ as the homepage ( screenshot ).
Support
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Hi there,
I hope you’re well.
Absolutely love this theme, I use it for every build I do.
I have one question, for mobile, how do I make the title section larger in height? As you can see here, the title text gets cut off?
Thanks in advance,
Adam
Hi there,
We’re glad you like it 
Support
Mikado Portfolio part of
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I bought Burst theme and I`m very satisfied. I am using standard demo.
Just one question, I want menu to be fixed for mobile version, to be visible all the time on scrol and it`s really strange in addition to many options you provide, you did not create option for mobile header to be fixed or not, like in the desktop version. Please, tell me how to do it, what css instruction need to type in custom css.
Thank you.
p.s. I also submitted a support ticket with the same topic.
Hi there,
Thank you for reaching us! We could not locate your request so could you please provide us with your request ID so we can check.
Do not that it will for sure be handled as soon as possible.
Thanks.
Support
Mikado Portfolio part of
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It`s private ticket #2711024 on support.ticksy.com
I`m sorry I submitted ticket in the wrong place… I registered at qodeinteractive.com and submitted ticket regularly, the ID of the ticket is # 101427
Hi there,
Thanks, we do see that your request has been answered so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
Support
Mikado Portfolio part of
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Just purchased both LayerSlider WP and WPBakery Page Builder require licenses and clicked on the option that said did you buy this through a theme it show a broken webpage. I can not use these tools?
Hi there,
Please note that WPBakery and LayerSlider do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
In order to check this on your end, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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HI, Is it compatible with WordPress 5.6 ?
Hi there,
Thanks for writing in! It is compatible but please read this article here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Can you use this theme with Elementor?
Hi there,
Thanks for taking an interest!
Burst theme comes with WPBakery plugin which is more than enough to achieve anything you do see on our demo website, it is not Elementor supported, unfortunately.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Quick question, If I customize the menu background color, text becomes hard to read. Is there a way to change that? (for reference the CSS property is .drop_down .second .inner ul li a, The text color default is: #959595)
By the way, I think this is the 3rd theme that I’ve purchased from Mikado. All excellent, just rated this 5 stars.
Hi there,
Thank you for your rating, we really appreciate it!
Regarding your question, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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How do I enable wordpress widgets in wpbakery? They seem to be disabled by default
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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I’m sorry, I tried to make an account there shortly after your replied but I still haven’t received the activation email, neither in junk. I’m also unable to attempt it again as it says I already have an account. Needless to say I can’t login since the account is not activated yet…
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
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Hi to all, wonderful theme. I have a question, how do i set the alt attribute of images? Setting the attribute in the image tab it’s not seen in browser inspection element.
Can you help me to understand this?
Thanks
Hi there,
You can set the Alt text for each image when you open it in the media library, like in this screenshot: http://prntscr.com/xp436w
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nice work
Hi there,
Thanks a lot! We are glad you like it!
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Hi,I want to know if the first half of the page animation can be used？ https://preview.themeforest.net/item/burst-a-bold-and-vibrant-wordpress-theme/full_screen_preview/13137984?_ga=2.30528191.1655884043.1606181740-990698327.1596609904
Hi there,
Thanks for taking an interest! The scrolling animation that you see on our landing page is Scrolling Rails shortcode and is included in our theme, so you can use it on your site.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi – I just added Burst for my company webpage. And I love the theme, but when i try to make page live and login out of the admin view – its not working… I tried alot of things, and it wont work 
Everything seems fine in the admin view, but not when i publish… I really hope you can help me in a hurry
Link to page: https://attentio.dk/
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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