511 comments found.
Hi Team. My site is completely broken. I tried updating it to 2.3.0 and still no luck. Any help is greatly apprecaited
Hello and thank you for using our theme.
We need more information to provide you with a valid response. We need to know the URL address to investigate. You can troubleshoot the site yourself using our guide: https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=healthflex-wp. If you still can’t restore the site, contact us via our support desk and we’ll check it out.
Hi, Why doesn’t work two column menu on mobile?? On desktop version the “Chirurgia” two-column menu columns are sorted into 2 categories (respectively first column “Chirurgia laparoscopica” and second “Proctologia”) meanwhile on mobile version the two-column menu elements are all mixed.
See at https://quartararochirurgiafirenze.it (on mobile)How can I solve?
Thank you Best regards Dr. G. Q.
Hello and thank you for using our theme.
The two-column menu on the desktop view is based on a bootstrap class. When viewing on a mobile device, the menu captures only one column (as expected). This is a design aspect, in order to keep the menu on a reasonable part of the screen and also make it available for x-small devices as well. Regarding the arrangements of the sub-menu items, each one you add goes to the next column (from left to right). So, you may need to rearrange the items to make more sense on the mobile view.
Hi, But so I can’t order on both desktop and mobile. The other version will necessarily be unordered. This is not acceptable working: it’s crazy. Isn’t there really a way to have the same order in desktop and mobile version ?! I do not believe it… I will look forward to hearing from you. Thank you. Best regards Dr. G. Q.
Hello and welcome back.
In that case, we recommend changing the menu into a single column and create a new parent item for the second group of sub-items. This way it will have the same arrangment in all device types.
Pre-sale question: Does the theme support Header Builder?
Hello and thank you for your interest in our theme.
The theme includes options that allow for customizing the header. We haven’t tested it with alternative header builders but as long as the plugin you need to add respects WordPress Codex it will work with our theme. However, we do not provide any guarantee for products we do not officially support (please, review the item description page for the list of supported plugins).
Thanks for the answer. Another question, admin panel doesn’t work. “An error has occurred. Please notify the website Administrator. Security error!”. What could be the problem?
Hello and welcome back.
We need more information to provide you with a valid response. This could be caused by several factors including third-party plugins. For better results, contact us via our support desk and provide us more adequate data so we can investigate.
https://plethorathemes.zendesk.com/The teaser boxes are not aligned after update to 5.6 versions. See that your demos haven’t been updated yet? Could you please check and let us know.
Hello and thank you for using our theme.
We need more information to provide you with a valid response. For better results, please contacts us via our support desk https://plethorathemes.zendesk.com/ and we’ll check it out.
Is this Theme fully compatible with WordPress 5.6? Please advise
Hello and thank you for your interest in our theme.
A new version of Healthflex is about to be released, which will comply with all changes made in the latest version of WordPress.
The current version has a minor flaw in the framework which can be resolved by adding and activating the Enable Jquery Migrate Helper plugin that allows for restoring the legacy version of the library.
Thank you. Just 1 thing: some updated pages are not displaying the header featured image. EG https://www.kildarephysiotherapy.ie/services/. Pleaese help? -Thank You
Hello and welcome back.
We need more information to provide you with a valid response. For better results, please contact us via our support desk, providing us more information regarding the installation and we’ll check it out for you. You may need to renew your license though. https://plethorathemes.zendesk.com/
Hi, with latest update (theme and wp 5.6) the feature image in the header is no longer visible. How can I solve? Thank you.
solved, sorry.
Hello and thank you for using our theme.
We haven’t noticed this phenomenon on our testing installations. We are glad you’ve resolved it anyway.
Hi, I have a problem with all jquery powered background images (they don’t show up when parallax is active) on my website and I believe this depends on the latest WP update. Have you tracked the issue elsewhere? Thanks, EF
Hello and thank you for using our theme.
We need more information to provide you with a valid response. We are investigating the case of WPBakery being involved in this kind of problem. For better results, contact us via our support desk and provide us with additional info like the URL address of the page the issue erupts and the browser you were using while noticing the effect.
The latest update broke the formatting of the ‘teaser boxes’ on the default front page. See ascentchiropractic.com – any way to get it back to how it was before the update?
Hello and thank you for using our theme.
If you have recently updated the theme go to Theme Options and on any tab click on Save changes. This will help the theme consolidate the recent changes to the core plugin.
If this does not solve the problem, try troubleshooting the site using our guide: https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=healthflex-wp
If you need us to investigate, please contact us via our support desk https://plethorathemes.zendesk.com/
Hello, Please, explain the difference of main and child theme?
Hello and thank you for asking.
The child theme is a theme that works only when the parent theme is present. It inherits everything from the main theme. If the main theme is not present, you will get a notification from WordPress and you will not be allowed to use it. The child theme is useful for when you are customizing your site. While the themes offer a variety of options, many developers choose to work on the files, applying changes directly to the theme.
When applying the changes on the child theme, it is much safer than applying them on the main theme mainly because the changes are maintained after an update. Indeed, updates for the theme are often released by the authors and in most cases, they are needed to keep the site working with newer versions of WordPress and plugins. Thus, when you are applying changes on the child theme, you can update without losing the customization and keeping the site up to date.
The latest update to this theme does not work well with the following plugin. if I active it, I get a fatal error:
https://wordpress.org/plugins/accelerated-mobile-pages/Hello and thank you for using our theme.
We haven’t tested our theme with the particular plugin as it is not included in the list of the officially supported ones. Healthflex is designed according to the WordPress Codex recommendations and it is supposed to work with every plugin respecting those recommendations. However, newer technologies like Google’s AMP are yet to be examined. Until then, you can contact the authors of the plugin and let them know about the problem so they can fix their code to avoid that conflict. You can enable the wp-debug on the site to get the log. You can also contact us via our support desk and provide us the debug.log file. We can’t promise we can fix that problem as it is related to code we don’t have access to, yet we’d be interested in taking a look.
hi, both version 2.0 and 2.1 broke my website. it wont load at all with a critical error. i cant login to dashboard or anythig else. have to roll back to 1.6.8. how’s that possible?
errata corrige. with 2.1 i can log in to dashboard but the website is still broke. all plugin are up to date, i went to theme options ->save changes and nothing, it doesn’t work
Hello and thank you for using our theme.
We need more inforamation to provide you with a valid response. For better results, we recommend contacting us via our support desk. Please, sign up for and account here https://plethorathemes.zendesk.com/ and create a new ticket.
Latest update; all is good until it times for “Plethora Features Library”
Breaks the whole site; need to delete the plugin folder for site to work again.
Hello and thank you for using our theme.
We have updated the framework on which the theme is based on. After updating the theme please make sure you have updated all the required plugins. Then, go to Theme Options and on any tab click on Save Changes. This will help the theme consolidate the changes. The front-end will be restored immediately.
The latest update to this theme does not work well with the following plugin. if I active it, I get a fatal error:
https://wordpress.org/plugins/accelerated-mobile-pages/All other plugins work.
Error:
An error of type E_ERROR was caused in line 418 of the file /home/[removed]/wp-content/plugins/plethora-featureslib/libs/ReduxFramework/ReduxCore/framework.php. Error message: Uncaught Error: Call to undefined method Redux::set_args() in /home/[removed]/wp-content/plugins/plethora-featureslib/libs/ReduxFramework/ReduxCore/framework.php:418 Stack trace: #0 /home/[removed]/wp-content/themes/healthflex/includes/options.php(168): ReduxFramework->__construct() #1 /home/[removed]/wp-includes/class-wp-hook.php(287): Plethora_Themeoptions->initSettings() #2 /home/[removed]/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters() #3 /home/[removed]/wp-includes/plugin.php(478): WP_Hook->do_action() #4 /home/[removed]/wp-settings.php(546): do_action()
We recommend contacting us via our support desk for that error.
Same issue. Saving settings doesnt work
Less_Exception_Compiler thrown variable @wp-site-url is undefined in file /data/web/virtuals/141575/virtual/www/wp-content/themes/healthflex/assets/less/theme_variables.less in theme_variables.less on line 2, column 21 1| //== URLs 2| @site-url : @wp-site-url; 3| @theme-url : @wp-theme-url; 4| @content-url : @wp-content-url; 5| @content-themes-url : @wp-content-themes-url; 6| @content-plugins-url : @wp-content-plugins-url;
Replying on this issue – https://themeforest.net/comments/25262900
Could you help me please? There is issue with variables..
Hello and thank you for using our theme.
Please, make sure you have cleared the caches and try again. If the problem persists, we recommend contacting us via our support desk, to review your site thoroughly.
https://plethorathemes.zendesk.com/
also, make sure, you have updated the requested plugins as well. After uploading the new version of the theme, a notification will prompt for updating the requested plugins. If you have closed this notification without updating the plugins, go to Dashboard > Appearance > Install plugins and you should be able to update them. Next, click on Save changes on any tab on Theme Options and review the site.
I purchased this theme and it always worked great. But since today the WPBakery Page Builder seems not to work anymore. But it is activated. What can I do here?
Hello and thank you for purchasing our theme.
Please, make sure you have updated to the latest version of our theme that includes WPBakery Page Builder v.6.4.1. The package is available on your Envato account. You only need to download and extract the theme on your computer. Then, you can use the theme file to update the site. After updating the theme, don’t forget to update the requested plugins. At this point, review the site to see if the problem is resolved.
If you continue facing issues, please take a few moments to review our troubleshooting guide as it provides a method to locate and resolve the most common issues.
https://plethorathemes.com/kb/troubleshoot-your-website/?kb_product=healthflex-wp
If the problem persists, contact us via our support desk and we’ll investigate for a resolution.
The Plethora slider is no longer working on my site. I was using it on the home page and now it has disappeared. I tried using on a new test page and it’s not working there either. Please let me know what we can do to make this work again. Thanks!
Also, I am running HealthFlex 2.0.0 and a Child Theme and Wordpress 5.5.3. I also have not changed anything in the homepage so i still have the media panel turned on and the slider chosen https://www.hillcountryclinic.org/
Hello, and thank you for using our theme.
We need more information to provide you with a valid response. Moreover, we visited the website and we noticed the slider appears as expected.
For better results, contact us via our support desk and provide us information regarding the installation and we’ll check it out. You may need to renew your license though.
https://plethorathemes.zendesk.com/Interesting, I have tried multiple browsers, both private browsing and not, and none of them show the slider. Can you send a screenshot of what you’re seeing because we are not seeing it on the home page/
Hello and welcome back.
This forum does not allow adding attachments. We have uploaded the image on an online service, but it will remain there for a limited time. Please, visit this link: https://ibb.co/mcPFH10
That screenshot was taken on Windows with Chrome 86. For better results, we recommend continuing our discussion on our support desk which includes a multitude of tools for enhancing our communication.
Hello, in Page Options > Media Panel > Map the “Add Pin” button no longer works. The button is present but remains gray and is not clickable In the page I already have 10 pins inserted. Thank you.
Hello, and thank you for using our theme.
Please, update to the latest available version of Healthflex, available now on your Envato account. Extract the downloaded package on your computer and select the theme file to update the site. Don’t forget to update the requested plugins. Then, review the website and check if the functionality has been restored.
A new version of the plugin “WPBakery Page Builder (v6.4.1)” is available ?
Hello, and thank you for using our theme.
A new version of Healthflex, including WPBakery Page Builder 6.4.1) will become available shortly. Just stay tuned and you will be notified in your inbox the soonest is released.
thank you
Hi there,
I created 2 image-compare in a row. Looking grat on desktop.
But in responsive mode there is no gap beteween the two images, whitch does not look so great.
How can I change that?
Hello and thank you for purchasing our theme.
We need more information to provide you with a valid response. Please, provide us with the URL address of the page so we can review it and let you know what we think about it. Our demo, and the Image Compare page builder element, looks pretty nice on the mobile devices. For better results, please contact us via our support desk https://plethorathemes.zendesk.com/
Do you have demo for this? Than can Store your files, edit, view and share with your team or colleagues. It is practical in keeping medical histories and active files, which it can be used for updating, downloading and storage of radiology images.
Hello and thank you for your interest in our theme.
Healthflex is a generic medical WordPress theme that provides basic and advanced functionality and design for any health-related business. However, some functions may not be available immediately after activating the theme.
For more information on the features of the theme, please visit our demo websites https://healthflex.plethorathemes.com/all-demos/
Each one includes additional features. Moreover, if the functionality you need is not available out of the box, you can include it by using a third-party plugin.
Keeping medical archives and images of any kind is a feature that can be can be added to any WordPress site. Yet, it’s up to you to decide what method is best for your needs. Additionally, some special formats may not be directly readable through a web browser.
The WordPress repository has a plugin for almost any use. And, if you can’t find a plugin to cover you on a particular function, you may as well hire a freelancer developer to help you with that.
kindly update to latest wpbakery version since WPBakery Page Builder < 6.4.1 – Authenticated Stored Cross-Site Scripting (XSS)
regards
Hello and thank you for purchasing our theme.
We are aware of the case. Currently, we are working on integrating the new version of our theme. The soonest it will become available you will be notified in your inbox to login and download the package from your Envato account.
