Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, I’m New here and there is something that bothering me about Map? Why is it not showing in my Contact page even though I already add it on my edit page using UX? Can you pls Help me.. I really need this “Map” for our store. Thanks.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, I was wondering how long do you need to answer on support ticket since it pasts more than 4 days?

Hi,

I see two tickets submitted on Feb 25, 18:16, and 2 hours ago. Can’t see any ticket submitted 4 days ago. You’ll get an answer shortly.

Hello, i have tried with plugin “WooCommerce Show Attributes” it show on shop pages ok , but not on single product page(custom page via ux builder) i have been trying for few days is there any way to do this, i just want attributes to show under price or add to cart , on product pages

I want to see, two attributes on the productpage like this: https://imgur.com/a/iLRaJ

is this possible? thanks best regards

Hi,

Can you submit a support ticket here?

Hi, We are using Flatsome theme for our website. We’ve upgraded our PHP version to 7.4. Now we are getting below error in UX builder. Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0

Reference: https://prnt.sc/107n88s

Please provide suggestion on this.

Thanks.

Hi,

Please deactivate all plugins except WooCommerce and check again. UX Builder doesn’t contain “allow_url_include”.

Hello,

I wanted to put a text in the section Text to display in case of out of stock in the back-office of my product sheet but the message is not displayed on the product sheet in the front office. Why is this?

Yours sincerely,

Hi,

Can you submit a support ticket here?

Hi, ticket opened, please check :) thanks !

My license has expired but I think this is a remark that does not require any intervention on site.

Can you still do something for me?

Sincerely,

Hi,
how can I remove Category filter, Category result count and Category catalog ordering from woocommerce catalog? I need to move filter under product description, becouse it is better for use.

I added this hooks:
add_action( ‘woocommerce_before_shop_loop’, ‘flatsome_add_category_filter_button’, 40 ); add_action( ‘woocommerce_before_shop_loop’, ‘woocommerce_result_count’, 50 ); add_action( ‘woocommerce_before_shop_loop’, ‘woocommerce_catalog_ordering’, 60 );

But I cant find hooks to remove actions

I tried:
remove_action( ‘flatsome_category_title_alt’, ‘woocommerce_result_count’, 20 ); remove_action( ‘flatsome_category_title_alt’, ‘woocommerce_catalog_ordering’, 30 );

but not working

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

updating to latest version broke down my website and i am not able to login and its doing redirect loop to homepage

Hi,

Can you submit a support ticket here?

Hi,

I have a multiselect field but when i choose the values, they dont stay inside the box https://prnt.sc/10750l2 this is only happening with the flatsome theme.

when i activate the Twenty Twenty-One theme, the values stay inside the box https://prnt.sc/1075378

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

As of version —3.13.2 (25.02.21) -- Breadcrumbs (using Yoast) no longer show on Woo product category pages. Breadcrumbs show fine on single product pages.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Nope, not doing your work for you. Yoast has already confirmed this to be a conflict with latest version of flatsome. I’m just about done with you guys.. submitted a bug on photoswipe/flatsome lightbox over 8 months ago with zero response.

Hello, Would you please consider getting rid of the die() at the end of flatsome_quickview() in an upcoming version? It’s disallowing all attempts of capturing the QV’s HTML output for further processing, and compatibility with performance plugins like Flying Images CDN. Other way is getting a hook into $output in the aforementioned function. Thanks for your consideration.

Hi,

I forwarded your ticket #131656 to our development team to check.

Hi guys,

Latest Contact Form 7 update (Version 5.4) broke some stuff here and there… including the way Flatsome theme handles it.

Now, when trying to submit not fully filled form, the ajax spinner just keeps spinning…

It’s not fixed in Flatsome 3.13.2 either – if you could have a look at it.

Cheers!

Hi,

I forwarded your ticket #131590 to our development team to check.

My add to cart button from productpage are very slow, how to solve this?

Hi,

Your ticket #131630 is going to be answered shortly.

Hello

The’back to top’ button is hard to see.

To me can you provide css code?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello,

We found issues on Safari browser that comes from Flatsome theme: https://prnt.sc/104clcr

The shipping value got blocked on Safari, but is shown on Chrome. https://prnt.sc/100iu79

We set up a subscription program on our staging site here: https://wordpress-543921-1742343.cloudwaysapps.com/shop/?aelia_cs_currency=MYR&ph=0d485da426957957797234d4

Please fix the issue found on Safari because we are planning to launch it on live by Monday.

Thank you so much.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, thank you for your response. I already send a ticket and hoping for your prompt response. Can you also cc my developer on this email, please?josette@webmedic.com

Appreciate your support in advance. Thank you.

Hi, the admin bar is not visible. When I create a new page it is active as a preview. Also, I cannot run the site in the background with Maintenance Mode enabled.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello

i want to put the radius value in the image

How can I do it?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi there Are there any premium woocommerce plugins / features included, such as “automate woo”, pricing/discounts, “gift cards”, or birthday discounts? I am just calculating the cost of the plugins and theme and trying to find a theme which includes 1 or more of the necessary plugins :) thank you

Hi,

You can find an official WooCommerce extension here. Flatsome is compatible with all official WooCommerce extensions.

Hello I try to put ADOBE fonts. I inserted the source in the header but it doesn’t work How can I do it?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

hi, I cant find an option to show label “in stock”, out of stock is visible but in stock no, is it possible to have this label, without managing product quanity/stock?

Hi,

In WooCommerce logic, products without an “out of stock” label are considered in stock. If you still want a label, unfortunately, there is no such option. You have to code it manually.

ok, I found a solution on woocommerce plugin support ;)

add_filter(‘woocommerce_get_availability’, ‘custom_get_availability’, 1, 2); function custom_get_availability($availability, $product) { if ($availability[‘availability’] == ’’) { $availability[‘availability’] = __(‘In Stock’, ‘woocommerce’); } return $availability; }

Hello, Thanks for your theme. How can I resize the product image on category page ? Thanks by advance.

Hi,

You can set WooCommerce image dimensions in Flatsome>Theme Options>WooCommerce>Product Images.

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