23206 comments found.
Is it compatible with WooCommerce version 5.0.0?
Hello, @saidbicer,
Yes, The very latest version of the Porto WordPress 6.0.5 is fully compatible with the very latest version of the WooCommerce 5.0 
Regards, P-THEMES.
When will this be compatible with WooCommerce 5.0?
Hello, @AncoraBlue,
The very latest version of the Porto WordPress 6.0.5 is fully compaitable with the very latest version of the WooCommerce 5.0
Regards, P-THEMES.
Thank you!
You’re Welcome!!!
Hi, i try this two demos “Startup Agency” and “SEO 2” and both go worng in Ipad, the screen have horizontal movements. There is a solutions for this? Thanks
Hello, @aschunk,
I have just checked both of our Demo’s and are working perfectly fine on all resolution of the devices, please check the below-given links:
http://www.responsinator.com/?url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fstartup-agency%2F
http://www.responsinator.com/?url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fseo2%2F
It must be the cache or any other issue on your site, you can try the below listed debugging processes one by one.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/08/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Every time I try to update page or a post, I get this error: “Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 69173184 bytes) in /home/test/web/somesite.com/public_html/wp-includes/wp-db.php on line 1168”
I have installed clean WP from scratch and imported the demo content of the theme. Can you help me to fix this issue?
Regards
Hello, @MilosSpasic,
This is not our Theme issue but this is core WP issue and the Memory issue of your site which can be set from server end, so please contact your hosting provider on this issue and ask to solve this issue for you on your site.
Regards, P-THEMES.
Hello,
I have contacted the host support and they have told me that the theme falls into an infinite loop, and that is causing the memory fatal error.
The version of the WordPress I’m using is 5.6.2, and the host has been set up to allow 512 MB of memory for PHP, which is more then enough.
The installation of the WordPress is brand new, from scratch. I have installed Porto theme, the required plugins and imported your demo content.
So please, don’t give me an answer “This is not our Theme issue”, because it is, I have double checked everything before I turned to you for the help.
So I kindly ask you one more time, will you help me to solve the problem?
Regards
Hello, @MilosSpasic,
Please contact us via our support system with your site WP-Admin Login details and CPanel Login details of your site and with a fresh new WP so that our experts will check and Install the Theme for you on your site.
Regards, P-THEMES.
Hello,
I have already opened the support ticket on your system. Thank you for the answer.
Regards
Ok Sound’s Good!!!
Hi is there a way to remove the top and bottom padding on the pages?
Hello, @Kirwinn,
You can simply remove it using Custom CSS, please share the screenshots of the top and bottom paddings you want to remove and the page URL as well, so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
what is the latest google api for your theme? when I type in mine it won’t display. Says developer
Hello, @laurelmtgirl,
You have to purchase and create your own Google MAP API key, Google MAPs have updated their policy and the Google MAP API key is no more freenow, you can read more and all about it here: https://developers.google.com/maps/documentation/javascript/get-api-key
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Remove FOLLOW ME text from Member Single Page, If there is Show Social Links selected No in Theme Options > Member > Single Member > Show Social Links. Thanks.
Hello, @netplanetdigital,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-member .share-links-block h5 {
display: none !important;
}
Regards, P-THEMES.
Hi, After downloading 2 different themes on very clean wp + woo. via porto wizard, I can confirm that the cart icon does not work on tablets and phones ( small screens ). Reagrds
Hello, @SMOSA,
Can you please share the URL of the site on which this issue is appearing so that I’ll check and help you out in solving your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 30/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
after updating the theme i can’t find the “block” item (post type) in the admin sidebar ?! i can’t edit previous blocks and i can’t create new blocks!! i can’t find them!
Hello, @ahmedeltameme,
Please read and follow the instructions written in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 11/07/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
This code was already used in searush.ae , how can i reset it ?
Hello, @ams55,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
How to customize product page? thanks
Hello, @kumitanaonline,
Sorry to say that but you can not directly edit the Shop Page because it is an Archive page and you can not directly edit any of the Archive pages.
If you want to change/remove the Banner on Shop Page(Elementor): Please watch and follow the instructions showing in this video:
https://youtu.be/qlhOBpYDw9Y
If you want to change/remove the Banner on Shop Page(WP Bakery): Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
If you want to change/set the Sidebar of the Shop Page: Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052832--16-how-to-configure-shop-page-sidebar-and-configure-the-widgets-inside-it-
If you want to change the Style and Layout if the Shop Page you can change/set it from Appearance >> Theme Options >> WooCommerce >> Product Archives as per your requirements.
If you manually want to add some data on Shop Page then please go to WP-Dashboard >> Pages and finds and Edit the Shop page and add/remove/set any data on it using WP Bakery elements as per your requirements.
Hope it helps and all clears.
Regards, P-THEMES.
Hello, I just updated to latest version of WP today and pages with contact forms are broken. Anyway I can revert to previous version? Anyo help is greatly appreciated. broken page: https://mercedeshairextensions.com/contact-me/
Hello, @luis1800,
This is because you have not installed or activated the WP Bakery plugin, please download the very latest version of the plugin from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello, i bought i licens some time ago and used on a old website, now i don’t have acces anymore to that website and i don’t know how i can use my licens on my new website
Hello, @g3golden,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello.
Is it possible to build an Accessible site with Porto as required at https://www.w3.org/standards/webdesign/accessibility ?
Thank you
Hello, @Dimitris73,
Yes, you can create an Accessible site using Porto WordPress, Accessible means whatever their hardware, software, language, location, or ability. When the Web meets this goal.
Regards, P-THEMES.
Thank you. Just to be sure we mean the same thing: I mean can we create a WCAG 2 compliant website with Porto. Does Portos’ code allow us to do this or does the code need modification?
Hello, @Dimitris73,
You can read all about WCAG 2 here is this article: https://www.w3.org/WAI/standards-guidelines/wcag/ and you can create your website as per your requirements, with all the possible options, If something is not included in the options of the Theme then that requires Customization.
Regards, P-THEMES.
Hi, my add to cart button and view cart button are not center. Please refer upload image https://ibb.co/TwtSYV3
Hello, @suzai,
Can you please share the URL of the page on which this issue is appearing so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hi, the issue appear in all single product page, here is the URL https://www.homegrowntshirt.com/product/kelantan/
Hello, @suzai,
This is because you have added this CSS in Theme Options >> Skin >> Custom CSS: https://postimg.cc/jLywYtc0 so please finds and remove this CSS from your site and it will solve your issue: https://postimg.cc/tnNjDS3f
Regards, P-THEMES.
Thank you..Problem solved
You’re Most Welcome!!
Hello, I have 2 licenser for the theme, but both domains are expired and deleted. How can i use the license on a new domain? Can you help? thank you.
Hello, @pingusol,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks a lot. Have a great day.
You’re Welcome!!!
Hello, love the theme, could you please provide translation files for Spanish? Thanks in advance.
Also, for some reason the button on the newsletter pop-up is not aligned with the email field.
Hello, @Seintoyo,
1. First of all, Please go to WP-Dashboard >> Plugins and Install and Activate the Loco Translate plugin on your site: https://wordpress.org/plugins/loco-translate/
And then go to Loco >> Themes >> Porto you will find the 4 default language files there which comes with the Theme package and those are: https://postimg.cc/XGvjMDqZ
English (Britain) en_GB
French (France) er_FR
Italian (Italy) it_IT
Turkish (Turkey) tr_TR
Now go to WP-Dashboard >> Plugins and Install and Activate the WP FileManager plugin on your site: https://en-gb.wordpress.org/plugins/wp-file-manager/
And then go to File Manager Plugin Setting >> wp-content/languages/ and create the (Loco) Folder >> then go to the loco folder and create another folder as (themes) and then go to the themes folder and download the Spanish language theme files given below and upload to that themes folder: https://postimg.cc/SXCTSyX3 Now, again go back to WP-Dashboard >> Loco >> Themes >> Porto and you will find another Theme language file as Spanish as showing in this screenshot: https://postimg.cc/YjZW3QDN you have to edit it and then click on “Sync” https://postimg.cc/bZ3Y6hNX and after completing the Synchronization you have to click on “Save” button as shown in this screenshot: https://postimg.cc/3kJY0cjt
Now finally check your site after removing the browser cache and you can change any word translation in that file as per your requirements.
https://www.dropbox.com/s/vvjre6ou2098j45/porto-es_ES.po?dl=0
https://www.dropbox.com/s/ogukrz39iktfolz/porto-es_ES.mo?dl=0
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.newsletter-wrap .wysija-submit {
margin-top: 0 !important;
}
Regards, P-THEMES.
theme really beautiful but not good for SEO. I see duplicate heading 1 and heading 2 in title post, title product, description… I don’t understand why it is… Can i fix it?
Hello, @phamxuanvinh2110,
Can you please share the screenshot of the duplicate heading 1 and 2 and also the page URL as well so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Hello, @phamxuanvinh2110,
Yes, those h2 tags are duplicate tags and that is the demand of the situation, if you want to change every tag then you have to Customize the Theme core files for it, nothing in Theme Options for it, or you can try with any third party plugin as well which better meets your requirements.
Regards, P-THEMES.
Estou com um problema no posicionamento do botão de pesquisa em tela de celular, ao clicar a caixa de dialogo abre cortada, como faço para posicionar a caixa no centro da tela ? https://livrariajesusocaminho.com.br/wp-content/uploads/2021/02/posicionamento.jpg
Hello, @livrariaJesus,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Pre-sales question,
1. Porto theme support RankMath fully?
2. How local currency to non-local currency conversion works? I mean lates say if I have local currency set to 72 will it be converted to exact usd currency rate or I can set my usd price?
3. Support social login? If yes, which plugin is fully compatible.
4. Can add category description at the end of category page?
5. Support for Affiliate Marketing tool like AffiliateWP?
6. ‘Add to cart’ button support?
7. Ajax search?
8. Cross/Up selling via bundle product?
9. Translation natively supported?
Hello, @pravinlpatel,
First of all, thanks for showing your interest in Porto WordPress
1. Sorry to say that but we have not tested that particular plugin officially with our Theme till now, so we are unable to suggest you on this, if you want you can try this with our Theme but at your own risk.
2. It will be converted automatically, you have to use this plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/ it is fully compatible with Porto WordPress Theme.
3. Yes, you have to go with this plugin: https://wordpress.org/plugins/nextend-facebook-connect/ it is fully compatible with Porto WordPress Theme.
4. Yes, you can but with a simple trick: https://themeforest.net/comments/20601360
5. Sorry to say that but we have not tested that particular plugin officially with our Theme till now, so we are unable to suggest you on this, if you want you can try this with our Theme but at your own risk.
6. Yes, WooCommerce supported and “Add to Cart” button and Catalog Mode as well.
7. We have Live Search functionality.
8. Yes, WooCommerce supported and all the functionality as well:
https://woocommerce.com/posts/upsell-cross-sell-woocommerce/
https://docs.woocommerce.com/document/bundles/bundles-use-case-offer-bundle-sells/
https://woocommerce.com/posts/cross-selling/
9. Yes, fully translatable and supported Loco and WPML as well.
Regards, P-THEMES.
One more question,
Doses Porto support brand taxonomy ?
Hello, @pravinlpatel,
Porto WordPress supports Brands as attributes. Watch this video, I have created for you: https://streamable.com/g7xr6z
Regards, P-THEMES.
What plugins are required to install this demo ?
https://www.portotheme.com/wordpress/porto/shop1/Hello, @pravinlpatel,
You have to Install all the Theme required/recommended plugins from Appearance >> Install Plugins except (Dokan, FVM, and Cache plugins).
And the most important is, you have to Install a single page builder plugin from 3 of them (WP Bakery, Visual Composer, Elementor) with which you want to import the Demo.
Please watch this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Can you please help me with following
How to show product category below SKUon product page? How to show search box in header for mobile devices ?
Hello, @pravinlpatel,
1.Sorry to say that but this is not possible as there is no such option in our Theme for this, so this requires Customization.
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site now after removing the browser cache.
@media (max-width: 575px){
#header .searchform-popup {
display: inline-block !important;
}
}
Regards, P-THEMES.
