28320 comments found.
Hello, Would you please consider getting rid of the die() at the end of flatsome_quickview() in an upcoming version? It’s disallowing all attempts of capturing the QV’s HTML output for further processing, and compatibility with performance plugins like Flying Images CDN. Other way is getting a hook into $output in the aforementioned function. Thanks for your consideration.
Hi,
I forwarded your ticket #131656 to our development team to check.
Hi guys,
Latest Contact Form 7 update (Version 5.4) broke some stuff here and there… including the way Flatsome theme handles it.
Now, when trying to submit not fully filled form, the ajax spinner just keeps spinning…
It’s not fixed in Flatsome 3.13.2 either – if you could have a look at it.
Cheers!
Hi,
I forwarded your ticket #131590 to our development team to check.
My add to cart button from productpage are very slow, how to solve this?
Hi,
Your ticket #131630 is going to be answered shortly.
Hello
The’back to top’ button is hard to see.
To me can you provide css code?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello,
We found issues on Safari browser that comes from Flatsome theme: https://prnt.sc/104clcr
The shipping value got blocked on Safari, but is shown on Chrome. https://prnt.sc/100iu79
We set up a subscription program on our staging site here: https://wordpress-543921-1742343.cloudwaysapps.com/shop/?aelia_cs_currency=MYR&ph=0d485da426957957797234d4
Please fix the issue found on Safari because we are planning to launch it on live by Monday.
Thank you so much.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, thank you for your response. I already send a ticket and hoping for your prompt response. Can you also cc my developer on this email, please?josette@webmedic.com
Appreciate your support in advance. Thank you.
Hi, the admin bar is not visible. When I create a new page it is active as a preview. Also, I cannot run the site in the background with Maintenance Mode enabled.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello
i want to put the radius value in the image
How can I do it?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi there
Are there any premium woocommerce plugins / features included, such as “automate woo”, pricing/discounts, “gift cards”, or birthday discounts? I am just calculating the cost of the plugins and theme and trying to find a theme which includes 1 or more of the necessary plugins
thank you
Hi,
You can find an official WooCommerce extension here. Flatsome is compatible with all official WooCommerce extensions.
Hello I try to put ADOBE fonts. I inserted the source in the header but it doesn’t work How can I do it?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi, I cant find an option to show label “in stock”, out of stock is visible but in stock no, is it possible to have this label, without managing product quanity/stock?
Hi,
In WooCommerce logic, products without an “out of stock” label are considered in stock. If you still want a label, unfortunately, there is no such option. You have to code it manually.
ok, I found a solution on woocommerce plugin support 
add_filter(‘woocommerce_get_availability’, ‘custom_get_availability’, 1, 2); function custom_get_availability($availability, $product) { if ($availability[‘availability’] == ’’) { $availability[‘availability’] = __(‘In Stock’, ‘woocommerce’); } return $availability; }
Hello, Thanks for your theme. How can I resize the product image on category page ? Thanks by advance.
Hi,
You can set WooCommerce image dimensions in Flatsome>Theme Options>WooCommerce>Product Images.
When I go under header presets and click on button 1 and button 2, I don’t see Text area to change button text
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, is the easy modal plugin part of Flatsome install package?
Hi,
No, Flatsome has its own integrated modal feature called “Lightbox”.
Hi,
I’m trying to change the font sizes in the UX builder but they don’t change when i look check the website. Is it possible to change the font sizes?
kind regards
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi i have bought Flatsome theme and i have installed and activated to one domain i own. But i would like to unistall it from this domain and install it to another domain i have. It is possible to make this change if not and if yes , what are the steps?
Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello. Please do you have lifetime license for this theme???
Hi,
Your license is a perpetual license and you’ll get theme updates for life.
Latest WordPress update is safer to update? will it break the site ?
Hi,
You can update it safely. But testing on a staging might be better to see the results.
UX-Themes, is there a way to remove the comment box from posts.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Is it possible to add a video to a product’s gallery like on this page? (Though that product only has images in its gallery).
It looks like it does, but only for YouTube and Vimeo. Also, it doesn’t show a thumbnail—only a play button. That’s unfortunate.
Hi,
If you want to add a product video like a product image, you’ll need a 3rd party plugin. Flatsome is compatible with all official WooCommerce extensions.
Ah, cool. Thank you!
Hey UX! Just wondering if it’s safe to update to the latest WordPress 5.6.2 I would assume it’s fine, but better safe than sorry.
Hi,
Yes, you can update WordPress to v5.6.2 safely.
Awesome. I appreciate the reply. Keep up the good work!