4063 comments found.
I read in a previous ticket that jump to recipe button would be included in the next update. But when can we expect that? Because I’m really looking forward to that feature 
Hi,
We’ve added this feature from long time ago. You can check demo here – please update the theme & “Penci Recipe” plugin to the latest version.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
what is recommended for use with this template WP Bakery or Elementor? any pro and cons…..
Hi,
I recommend customers using Elementor, it’s faster & easier then WPBakery, it also keeps regularly updates. The next time, we will focus more on Elementor more as well.
And since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Hello Team, I have website “https://www.womensbyte.com/” or “single article page” having web page speed issue on both mobile and desktop devices. I have tried amp plugins but this does not give positive result. Please give me some helpful suggestion or method how can i increase the website pages speed for both mobile and desktop devices. Thank You
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Hello,
I am facing multiple issues with Soledad theme and there should be some basic troubleshooting or guidelines provided by the author after support expiration for free as a positive gesture.
Now, I’m facing AMP issue “The tag ‘link rel=canonical’ appears more than once in the document”
ThankYou
Hi,
I’ve sent you 2 ways to contact us. If you can’t create a new ticket, you can send us an email via our contact form as I said in my previous email. We can’t help anything here because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello, i have some questions before i decide to buy the theme. 1. I have elementor pro, can i use the pro version with this theme? 2. can i install demo fully including images and everything? 3. if i want my viewers can join the blog and write things, is it possible? 4. Do you provide any option to get payment from the fan or pay for their contribution? Thanks a lot and waiting for your answer.
Hi,
Thank you for interested in our theme.
1/ Yes, of course you can use Elementor Pro with this theme. This theme works fine with Elementor Pro version also.
2/ Yes, it includes everything.
3/ This theme already supports the login/register platform ( from Topbar, widgets, Elementor ). So, you just need to find a front-end submission plugin that fit your requirements and use it inside the theme – for example, like this plugin – then you can do that easily.
4/ This feature should be used inside a membership plugin, you should find a membership plugin that fit your requirements and use it.
Best Regards, PenciDesign
Hello,
I purchased support today but I am unable to submit a ticket. The form keeps asking me to verify purchase yet when I click the button to do so it simply loops me back to the form to submit a ticket.
Please advise.
Hi,
Thank you for purchasing our theme.
If you can’t create a new ticket, you can send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Is this purchased theme a demo version or a Pro / Premium version? because if the demo version is usually not safe, lots of bugs, and the web often becomes a problem because of the risk of mallware
Hi,
Thank you for interested in our theme.
This is a premium WordPress theme – so you don’t need to worry about all issues listed above.
Best Regards,
PenciDesign
Thanks for your email.
There is something else I want to ask.
1). Is it a $ 59 fee per year or only 1 time? next year will you be charged another $ 59? 2). Are there any fees charged for theme updates and support?
Thank you and best regards,
Hi,
1/ It’s one-time payment. You don’t need to pay more. And with one regular license, you just can use for one website. If you want to use this theme for more sites, you need to buy more licenses.
2/ It’s free updates for lifetime. And with $59 you can get free support from us for 6months from the time you buy the theme. After 6moths, if you want to keep support from us, let renew it.
Best Regards,
PenciDesign
hello i bought pennews theme for a client from his account. soledad looks better on speed. I wonder if I have a chance to change them? Unfortunately, speed cannot go beyond 19 in pennews on mobile.
Hi,
Please send us an email via our contact form and we will check it to help you.
Best Regards,
PenciDesign
its posable to add [pay subscription member/registrations] and provide for subscriber access to blog?
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Can the blog categories be moved below the post title or next to the date?
Hi If I don’t use a featured image for a blog post, does the border automatically resize itself or is there an empty space where the featured image would go?
Hi,
Thank you for interested in our theme.
1/ Currently, this theme doesn’t support this feature. But we can consider to add more this feature in the future updates.
2/ Yeah, it automatically hides and resizes itself if you don’t have a featured image – it applies for most of all layouts – except some layouts required the featured image.
Best Regards,
PenciDesign
Hello
i’m using your amp plugin. Search console showing me below errors.
Can you please support me ?
Thank you
1) The tag ‘link rel=canonical’ appears more than once in the document.
2) A mandatory AMP HTML tag is missing from this document.
3) A tag on this page requires an AMP component ‘script’ tag, which is missing.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Previously, I used the Vidorev theme, and now I use soledad dark video, but unfortunately it is not compatible with the PWA and Web Stories plugins. Will it be made in the future to work with PWA plugins and Web Stories?
Hi,
I see some customers still use our theme with those plugins. So I don’t think it’s not compatible Please make sure you’re using the latest version of the theme & check again the config.
And since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
web app manifest lacks short name entry. You currently may use web_app_manifest filter to set the short name, for example in your theme’s functions.php. How to add a short name in the Soledad dark video theme.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Hello, I’m using the interior designer theme. I want the menu on the home page to be like the restaurant theme.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Is it possible to replace the instagram of the footer with a footer with columns for other information? Any example?
Hi,
Thank you for interested our theme.
Yes, this theme already supports footer columns area – you can check an example here – on the footer.
Best Regards,
PenciDesign
Hi Good day! Have 2 websites using your theme. After update to latest version I am seeing a balnk are in the topbar Please take a look here: https://i.imgur.com/I0iueKM.png Any ideas? thanks!
Hi,
Thank you for purchased our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
I have a problem with the Soledad theme. After I installed the theme and imported the demo layout to create a new website, I wanted to go to the customizer and I saw nothing but blank screen. Can you please help? Basically I cannot change nothing.
https://gyazo.com/dc1fdaa7fc57dfd8f6acea2f99483518Hi,
Thank you for purchased our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
Hi,
Please confirm me,
Is Elementor Pro available is this package?
Regards, Faraz Khan
Hi,
Thank you for interested in our theme.
Yes, this theme is compatible with Elementor And you can use Elementor to build your pages with our theme.
Best Regards,
PenciDesign
Elementor license version, with Elementor PRO?
Hi,
No – there is no theme that can be included Elementor Pro version because the author of Elementor doesn’t allow for it. But, if you buy our theme, you don’t need to buy Elementor Pro for use, use Elementor free version is enough because this theme provided more than 30+ custom elements for Elementor from itself for most of all purposes.
Best Regards,
PenciDesign
Thanks Dear
Hi there,
I am very interested in your theme, more specifically in your demo ‘Soledad Food’.
However, I still have a few presale questions:
- Can external fonts and icons be used?
- Can the blog name/logo be added to the fixed header when scrolling?
- Is it possible to show the likes on the preview of a post (e.g. instead of the date)?
- Is the theme compatible with the WP Recipe Maker Premium plugin? I would prefer to use this instead of PenciRecipe
Thank you very much in advance.
Best regards, Lisa
Hi,
Thank you for interested in our theme.
1/ Yes you can do that. You can embed it inside the theme and use it.
2/ Unfortunately, currently this theme doesn’t support this feature.
3/ At this moment, the likes just showing on single post pages only.
4/ Yes, this theme is compatible with all recipe plugins – include WP Recipe Maker Premium
Best Regards,
PenciDesign
Thanks a lot!
Is there a way to add Google Adsense ads below the navigation bar – between the navigation bar and post content/side-bar?
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
can all themes be boxed or some because cant see options on demos
Hi,
Thank you for interested in our theme.
Yes, this theme supports for Boxed. You can check example here
Best Regards,
PenciDesign
thank you for your quik reply are they all same or just some ?
Hi,
You can enable the boxed for any demo as you want.
Best Regards,
PenciDesign
thank you that is perfect..
i did buy anyway with 12 month support
Great Thank you.
If you have any question, please create a new ticket on our support forum and our support team will check it to help you there.
Best Regards,
PenciDesign
Hi there
Thank you for a great theme, its a joy to setup so far
I found a map plugin (gmapswidget) that I want to integrate on my blog. The idea, is to have a category page e.i. Europe, and if clicking Europe, I will display a map in the top of the page, that shows pins with placed we have been.
I know this is possible by creating pages instead of categories, but I like the way the megamenu works with categories. I can’t seem to find a way to edit the category page. I have tried putting in the shortcode in the “Category Description” which normally should work (I think), but it is not showing. Any ideas on how to place my map (with shortcode) in top of page?
Looking forward to hearing from you.
By the way there is some kind of error with your “submit ticket” option on your support page. I did connect with Envato, but it says I can’t submit before doing so. There is no option to retry connecting with Envato.
Best regards Michael
Hi,
Thank you for purchased our theme and loving it.
Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. If you can’t create a new ticket, you can send us an email via our contact form and our support team will check it to help you.
Best Regards,
PenciDesign
