Thanks a lot for your appriciation and kind words Love to work with you…

Hello, @andreascope,

First of all, thanks for showing your interest in Porto WordPress

1. For Vertical Menu, the possible options are: https://postimg.cc/Yvjrhmdk

&

For Mobile Menu: Sorry to say that but this is not possible, because the Parent Menu Item is also linked with any page, So when you click/tap on the Parent Menu Item it will take you to the particular page with which it is linked, So you can not set it as for open the Child Menu/Sub Menu Items or open all the menu items by default when clicked on a mobile hamburger, This requires Customization and if you want our paid Customization services you can contact our Customization team as well.

2. Where actually you want to use transparency? Can you please share the screenshot and URL of the page, so that I’ll check and provide you an accurate answer.

3. Our support team is from Pakistan and Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and we support the English language for the Support of the Theme.

Regards, P-THEMES.

Hi, thank you for your quick reply.

1. Well, it’s not accurate that it’s not possible. See, there are many theme authors who acutally offer submenu dropdown when clicked on a main menu item. Maybe just avoid setting up an extra page for that main menu item and make it linked to the first submenu item..? This shouldn’t be an issue of customization – it’s just common logic: to unfold submenu by hitting the text, not the tiny little arrow. Otherwise it is really a counterproductive obstacle in usability. Please don’t be like those antivirus companies who themselves programme their viruses in order to sell their software.

2. Transparency might be needed anywhere and should be available on demand. May it be colored blocks, text, separators, icons, backgrounds, progress bars etc.

Kind regards, Andreas

Hello, @andreascope,

1. I am sorry but there is no option in our Theme for this, for now…

2. You can set the transparency level as well by using Elementor options as showing in this screenshot: https://postimg.cc/VJX6zyxY

Regards, P-THEMES.

Hello, @webwaves_ca,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.

Regards, P-THEMES.

I’m using shop demo 6 and made my own main menu, but on mobile the menu show extra Links option. I just wanted to know where to control it.

Hello, @techibit,

You can simply check “YES” the option “Don’t show a link on mobile panel” from Appearance >> Menu by editing the particular Menu item, and it will remove that Menu item for you from Mobile version of the site.

Regards, P-THEMES.

Can we set the product availability based on current date? I mean product will available after 7 working days from current date (flexible date, not a static date), so date will automatically updated based on current date

thank you in advance

One more questions: The is there any badge for pre-order product on product archives page or shop page? So customers will get noticed that the product is in pre-order mode without opening the single product.

Thank you

Hello,@Readonecc,

1.No, Sorry to say that but this is not possible, you have to set/change the date of availability manually by editing the product, this will not change dynamically, as this requires Customization.

2.No, Sorry to say that but not for the Shop/Category Archive page but you can set that label on the Single Product page using Theme Options.

Regards, P-THEMES.

Hello, @gruiaursu,

First of all, thanks for showing your interest in Porto WordPress

Yes, our theme will work smoothly with mysql_version 5.5.33.

Regards, P-THEMES.

Hello, @tahirq_9,

You can add/remove/modify the Long Description under (Description Tab) by editing the product as showing in this screenshot: https://postimg.cc/0KvnjBgt

Regards, P-THEMES.

Hello, @tssglobalresources,

Sorry to say that but there is no design/section to Import of the Header built using Header Builder in Porto Template Builder in Porto Studio for now, so you have to set/built/create your own Custom Header with it as per your requirements.

Regards, P-THEMES.

i am using visual basic. so can’t see this

Visual Studio

Hello, @tahirq_9,

Please go to Visual Composer >> Dashboard and turn ON post type “product” and save changes:

And then edit the product with the visual composer from backend or frontend as per your requirements:

And now finally edit the Description of the product and change anything from there as per your requirements.

Regards, P-THEMES.

Hello, @elibi,

Please watch and follow the instructions showing in the below given video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @fredpalgunov,

Yes, It is always Open on Mobile you have to close it by tapping on any section on the Mobile screen except the menu, and this is because the One Page Demo menu works on the section IDs so it does not refresh the page it just takes you to the particular section on the same page right, and the menu closes when the page will refresh and in that case, the page is not refreshing so that is why it is no closing by itself. I hope this is all clear now.

Regards, P-THEMES.

Hello, @shinestones,

For Wishlist and My Account, please copy and paste the below given CSS code to Porto >> Theme Options >> Header >> Contact Info as showing below:

[porto_info_box icon_type="porto" icon_size="29" icon_color="#222529" icon_border_radius="0" title="CALL US NOW" subtitle="+123 5678 890" title_font_style="600" subtitle_font_style="700" title_font_size="11" title_font_line_height="1.2" title_font_color="#777777" subtitle_font_size="18" subtitle_font_line_height=".9" subtitle_font_color="#222529" el_class="text-left mx-4 mb-0 d-none d-lg-flex d-sticky-header-none" icon_porto="porto-icon-phone-2"][/porto_info_box]
<a href="http://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/my-account/" class="my-account m-l-xs mr-1 mr-lg-2" title="My Account"><i class="porto-icon-user-2" /></a>
<a href="http://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/wishlist/" class="wishlist mr-1 mr-lg-2 pr-lg-1" title="Wishlist"><i class="porto-icon-wishlist-2" /></a>

Regards, P-THEMES.

tried but now working. layout messy. also want to remove the cart seperator, please chek gemstones.co

Hello, @shinestones,

Please contact us via our support system with your site WP-Admin Login details so that we will check and solve it for you on your site.

Regards, P-THEMES.

Hello, @MuBilal,

I have just tested your site now and it is working perfectly fine at my end, here is the screenshot of your site: https://postimg.cc/bShVV3JX it must be the cache issue at your end nothing else.

Regards, P-THEMES.

Hello, @LukasSiroka,

I have just tested it at my end and it is working perfectly fine for me, please make sure that you are using the very latest version of the Theme and Plugins, Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you.

Regards, P-THEMES.

Hello, @meritusbusiness,

Sorry to say that but this is because of the Elementor Pro version and Pro version has many and different options/functionalites extra, and Pro version support can be provided by the Pro plugin Author only, so you have to deactivate it, otherwise please contact plugin Author and ask for the help on this.

Regards, P-THEMES.

Hello, @fastblog,

First of all, thanks for showing your interest in Porto WordPress

The out of stock products will show on the Shop/Category page like this: https://postimg.cc/DSrPgDYn and on the single product page like this: https://postimg.cc/K417V4s9 and we have the pre-order functionality as well, you can read more about it in the Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-use-pre-order/ and sorry to say that but we have not tested the waitlist plugin with our Theme officially till now, so we are unable to suggest you on it, if you want you can try it with our Theme but at your own risk.

Regards, P-THEMES.

Hello, @benpettman,

It was a couple of minutes issues with our support system, and it is fixed now, I have just checked and our support system is working perfectly fine, here is the screenshot: https://postimg.cc/jCMFp757 can you please try once again on the proxy and removing your browser cache, here is the URL: http://portotheme.com/support

And please read the below given articles:

https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-

https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-

Regards, P-THEMES.

Hello, @vidispace,

It was a couple of minutes issues with our support system, and it is fixed now, I have just checked and our support system is working perfectly fine, here is the screenshot: https://postimg.cc/jCMFp757 can you please try once again on the proxy and removing your browser cache, here is the URL: http://portotheme.com/support

Regards, P-THEMES.

Hello, @LukasSiroka,

Yes, you can achieve it like our demo’s here: https://www.portotheme.com/wordpress/porto_landing/

Try to check the one page Demo’s: https://postimg.cc/TybQZ1wM

Regards, P-THEMES.

Hello, @jaidenfk,

I have just checked and our support system is working perfectly fine, here is the screenshot: https://postimg.cc/jCMFp757 can you please try once again on the proxy and removing your browser cache, here is the URL: http://portotheme.com/support

Regards, P-THEMES.