23206 comments found.
hi there guys I sent u an email but no one answer me … was about licenses … !!! who can help me?
Hello, @dgmaximiliano,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hi there and thank you .. but my problem I dont remember which site .. I have bought 2 license .. 1 site is dead other site online .. ♂️
Hello, @dgmaximiliano,
For now, both of your licenses are free, I mean no any license with your Envato name is linked with any of the sites, so you can use both on your new sites.
Regards, P-THEMES.
ok I understand …
Thanks for your understanding.
Select Box option not working for variation products…? here is.a link https://bit.ly/3c0bWwV .. How do I fix this?
Hello, @bobmundo123,
Please go to Porto >> Theme Options >> WooCommerce >> Single Product and set “Variation(Attribute) Selection Mode” as Select Box as showing below, save changes and check back your site after removing the cache. Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
this i know, I believe the issue is with compatibility with Alidropship plugin. Is there any way to fix this issue? I have purchased 2 licences from you and plan on getting more but this is a pretty big issue as far as usability.
Hello, @bobmundo123,
Sorry to say that but yes that might be because of any third party plugin confliction issue, Sorry to say that but we have not officially tested the Alidropship plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
hello after update my blocks completely removed from database. I know you moved blocks to template builder. So when i go inside everything is empty.
Hello, @gmargetis,
This must be because your database completely removed those blocks, so you have to run the backup of your site again and try to update the Theme again manually by following this article: https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
If the issue will still presist then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
How to customize the top header with css code in desktop or mobile view?
Do you have a separate css code for mobile?
The trouble is, if I adjust the size, it’s a good mobile, but not in the desktop view.
https://ibb.co/TkNHMk1 https://ibb.co/1LTBrDCHello, @bakszi,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 767px){
#header .header-top .header-row.container {
padding-left: 5px !important;
padding-right: 5px !important;
}
}
Regards, P-THEMES.
hi wondering how to change the image in the background of this template “it services” https://www.portotheme.com/wordpress/porto/it-services/ i located the image its it-bg-full.jpg but when i overwrite it nothing happens ? is there another image hidden somewhere ?
Hello, @lucky_chips,
Please edit your home page and you will find the RAW HTML element, you have to edit it and go to Design Options and change the image from there as per your requirements.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 29/09/2016. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
hello, i want the footer to be stable and not footer reveal, how can i do that?
Hello, @patsa,
You can turn the Footer Reveal OFF from Porto >> Theme Options >> Footer as per your requirements.
Regards, P-THEMES.
thank you very much!
You’re Most Welcome!! 
Hello, @Smartarda,
This can be edit/remove/modify using Custom CSS, Please share your site URL so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
I do not want to stay, I do not want to make and make an announcement in this area
Hello, @Smartarda,
Your provided URL is showing maintenance mode: https://postimg.cc/HrTLJLYj
If you do not want to share your site here publically, then you can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
CURRENTLY EXCLUSIVE Apologies
I’m sorry it’s open now
Hello, @Smartarda,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache, and you can change the value in the given code as per your requirements as well.
.porto-html-block.porto-block-html-top .background-color-dark.text-center.text-color-light.position-relative.p-t-sm.p-b-sm {
padding-top: 20px !important;
padding-bottom: 20px !important;
}
Regards, P-THEMES.
thank you very much!
I made the arrangement
thank you very much! thank you very much! thank you very much! thank you very much! thank you very much! thank you very much! thank you very much! thank you very much!
Awesome! We love hearing this, @Smartarda!!! We count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead Cheers!
Hey I activated this theme on a different website that I don’t use anymore.. is there anyway to activate it again on a new domain?
Hello, @the5192,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi,
Thanks for your fast response. I am now getting an error: Error connecting to Envato API. Please try again later.
Am I doing something wrong?
Hello, @the5192,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hi, we updated to theme latest version and with all settings correct we still get a transparent sitcky menu, is there any bug? Thanks
Hello, @santiarango,
Can you please share your site URL on which this issue is occuring and the screenshot of your issue so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Sure, the site is https://www.fatelares.com.co/ At the sitcky menu settings we have grey background opacity 100% but it´s not working, check these 2 images https://ibb.co/Gn2pwyp / https://ibb.co/0sYD51P
Hello, @santiarango,
You are facing this issue because of this Custom CSS: https://postimg.cc/gnJmQry7 and it is coming from Theme Options >> Skin >> Custom CSS or from Home Page >> Skin >> Custom CSS, you have to finds and remove this CSS and it will solve your issue.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 03/04/2017. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
We solved it with that indication, Thank you very much!
Sound’s Good!!!
You’re Most Welcome!!!
On cart and checkout pages is possible to close or fade out after few seconds the coupon error message?
Hello, @melirlbr,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
ok thank you, would be a nice idea to add this option
Hello, @melirlbr,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Hi, I can’t activate Porto on my website. I receive this alert: “This code was already used in marcoloprete.it”, but the theme is no longer active on marcoloprete.it. Can you please help? Thanks!
Hello, @marcoloprete,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi, i can’t activate my license. I receive this alert: “This code was already used in marcoloprete.it”, but the fact is that the theme is no longer active on marcoloprete.it. Can you help me? Thanks!
Hello, @marcoloprete,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Single products do not show in wordpress now since update? Used theme builder but its now not showing? Works normally but not logged in with wordpress – Any idea why this is? https://postimg.cc/JysMBjy4/e9410a83
Hello, @matod,
Please go to Porto >> Theme Options >> General and turn OFF the SKELETON Mode from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi
I already have WPML license, but i don’t want to install plugins to do the translation, most of the site is in Greek now, only some parts of the website is still in English on the cart page for example Product Name – Continue Shopping and so on.
Do you have a ready .mo and .po in Greek
Thank You
Hello, @cloud-tech,
Sorry to say that but we do not have ready Greek language files, but you can simply translate the Theme in any language using Loco Translate plugin as per your requirements, and your issue will automatically solve when you will translate the Theme files in your desired language.
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to loco >> themes >> porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to loco >> plugins >> woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to loco >> plugins >> porto-functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
Regards, P-THEMES.
Hi,
We have translated into Greek using loco-translate plugin but we have issue with the following string.
Shopping Cart which in the header next to minicart-icon porto-icon-shopping-cart
All Departments which is under the logo after menu
Thank You
Hello, @cloud-tech,
Can you please share your site URL on which those words are written and with a screenshot as well so that I’ll check and help you out?
Regards, P-THEMES.
I think you’re missing a trick here. We’ve decided to change the header to Shop 40 (grocery 2) would it not make more sense for the mobile burger menu icon to open up the sidebar menu rather than the mobile menu?
Is this possible?
Hello, @wheesht,
I am sorry but no, this is not possible, The Mobile Menu Hamburder only opens the Main Menu when you click on it, This is how it works and the default functionality.
Regards, P-THEMES.
Hello from Vietnam! I have two below questions, could you help me?
1.Does your theme support Vietnamese language? 2. I have intended use below plugin,Is your theme compatible with:
https://codecanyon.net/item/password-protected-categories-products-pages-plugin-for-woocommerce/24126391Thanks sir, sorry for my not good English 
Hello, @MickyNQN,
First of all, thanks for showing your interest in Porto WordPress
1. Yes, Porto WordPress is a fully translatable Theme and you can translate it in any language as per your requirements.
2. Sorry to say that but we have not tested the particular plugin with our Theme, for this reason, so we are unable to suggest you on this, if you want you can try that plugin with our Theme but at your own risk.
Regards, P-THEMES.
Thank you verymuch for fast reply!!! If you know, please suggest me about post password protect plugin! Thanks again for very fast reply!!!
Hello, @MickyNQN,
As I told you already that, sorry to say that but we have not tested any of the third-party plugins with our Theme officially, for this reason, so we are unable to suggest you on this, if you want you can try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
On Shop 14, the slider’s photos at the top are not compatible on mobile. The image doesn’t get displayed fully on mobile. How to sort so the images show up fully and correctly on mobile devices?
Hello, @TarikBaad,
You have to set it using Custom CSS, you can set the background size as contain only on mobile version of the site with media query or you can check the object position as well: https://css-tricks.com/on-object-fit-and-object-position/
Regards, P-THEMES.
Hello, can you please help me with plugin Porto Functionality? It seems like it causes a problem when preview my website, I cannot see anything on frontend. When the plugin is deactivated than I can see frontend but of course broken since I am using Porto Functionality. I cannot see Block section in wordpress, too.
I have already opened a ticket for it. Any advice? I have everything up-to-date even woocommerce to 5.0.0 no idea what should be a problem but in server log it says low memory limit, but memory is fine.
ERROR LOG: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 40960 bytes) in /data/f/b/fbad0632-be5f-42f5-9069-cbab591afc5c/zivotsolejom.sk/web/wp-content/plugins/porto-functionality/shortcodes/woo_templates/porto_products.php on line 415, referer https://www.zivotsolejom.sk/wp-admin/post.php?post=4408&action=edit
Thank you
Hello, @LukasSiroka,
I have just confirmed from the support department and they said that they already replied to your support ticket #116969, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, is someone here to help? i asked 3 or 4 days ago a question no answer, now i have a weird situation, i buy a new licence and now the suport has splited in 2, because i had before already the theme bought but that one i can’t dezactivate on the old website were i don’t have acces anymore…
Hello, @g3golden,
Can you please let me know where you have asked the same question 3 or 4 days ago? so that I’ll check it out…
And please clearify, do you want to reset your license? If yes share the site URL on which it is already activated.
Regards, P-THEMES.
Hello, Do you provide support to make the theme compatible with achecker and w3validator?
Hello, @tunik,
You can directly contact our Customization team at ptheme.customize@gmail.com for paid Customization services and ask anything related Customization from them or hire any third party developer.
Regards, P-THEMES.
