13033 comments found.
Hello I purchased a new version of the theme to solve some issues with my site, but now its not allowing me to import demos or download the core files. Could you please help me out with whats happening.
My site that uses the Ronneby theme since 2019 is having trouble with the theme now and its all lost format, when I change to another theme, the issue goes away, but when the theme is activated, it goes crazy and I cant do anything.
Hope you can contact me and help me out Thanks Antonia
Please contact me so I can give you the access to see what may be happening
Hello Antoniahv!
In case you need our assistance, please, submit a ticket here.
Best regards,
DFD Support Team
Item ID: 11776839
Item Purchase Code: 4086643a-e92e-4d6e-ac17-3b1c0c509203
Purchase Date: 2021-03-09 14:45:31 UTC
Hello Romanoassociati!
As we can see the code is used for https://www.casadiriposoinfermiere.it/
Best regards,
DFD Support Team
I’ve purchased a Ronneby licence four times in the past, all licences are ‘free’ in as much as none of them are currently being used on sites, I just want to activate one, and none of them work. Looking at the comments here this seems to be a very common issue. How can I get this to work?
Hello Crispin!
If the code is not used for any sites, please try to activate it again as the validation is done via Envato market API and sometimes you need to click several times till it’s activated.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Yes, it finally worked after entering it about six times… however I still cannot download the Ronneby Core plugin… every time I try to download it in the WP admin area it throws an error:
Downloading installation package from http://dfd.name/check/plugins.php?plugin=ronneby-core&code=6836b963-13b2-4ddc-84cd-091d3acc5bc3…
Unpacking the package…Installing the plugin… The package could not be installed. The plugin contains no files. Plugin installation failed.
How can I get the Ronneby Core plugin?
Thanks, Chris
It might be related to the connection to our server where the plugin is located. Please try one more time.
Please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact if our help needed.
Best regards,
DFD Support Team
Yes, it worked, took quite a few attemps but eventually dowloaded. Thanks.
Thank you for the feedback.
Best regards,
DFD Support Team
Hello,
Can’t download plugins. Status: Failed. Also can’t create an account at your support forum.
My email: ludwig.arcache@gmail.com
Item Purchase Code: 26293fdc-cd56-4cf9-a4fd-580b2adc38a5
Thank you for your quick reply.
Hello Psytanium!
The code is already used for https://retreet.me/. To get assistance, please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
I’m not able to install the required plugin from the wizard, also im not able to register an account at your support. please need your support asap
Hello Psytanium!
Please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact and clarify the WP access details.
Best regards,
DFD Support Team
Thank you for your quick reply. Appreciated. Contact form submitted.
I deactivated the theme, now can’t activate it again.
The code is already used for https://retreet.me/. To get assistance, please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
yes this is the domain name i want to use the theme on.. now all is working again.. I tried 100 times activate / deactivate. now all plugins working just fine. thank you for ur quick support 
Thank you for the feedback.
Best regards,
DFD Support Team
I am using ronneby theme version 2.5.4. I have severally tried to update it because the wp bakery page builder does not work but the site breaks when I do that. Can I get a previous version of the theme that did not have the major update?
My website url is https://www.sintel.co.ke
Hello Cedgeke!
We have re-coded theme and updated to new Envato rules so code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on themeforest you will find dfd-ronneby and dfd-ronneby_child. Theme should be installed as new theme if you have version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s Worpdpress peculiarity and we are not able to influence on it.
Please make full site’s backup before taking any actions. Please check this helpful article.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi
why can’t i activate my new license bought this morning !!! ????
Hello Yegortitov!
If the code is not used for any sites, please try to activate it again as the validation as done via Envato market API and sometimes you need to click several times till it’s activated.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
invalid code can you please send me updated code in order to activate the theme
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of Ronneby Core is needed for this theme. Please update the plugin.
Hello Robtron!
The plugin cannot be installed while the theme is not activated. If the code is not used for any sites, please try to activate it again as the validation as done via Envato market API and sometimes you need to click several times till it’s activated.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Buenos días, He comprado su tema pero me dice que no puedo descargar las demos porque “no tengo acceso”. Lo he activado con la licencia.
Gracias. Un saludo,
Hello InimiaComunica!
Please make sure the required plugins are installed. Go to Ronneby > Setup wizard.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Good Day – Just a quick one. Does the theme – which by the way is awesome – have an LMS (Learning Management System) or module/plugin?
Hello Danzanite!
The theme does not have LMS or plugin for this purpose. In case you case you have any questions, please, submit a ticket here. Our support team will assist,/
Best regards,
DFD Support Team
Hello, I would like to rebuild my website but wpbakery doesn’t seem to work. I haven’t done any work on my website for a long time. Is there any update for wpbakery? When updating this plugin, I got an error.
Hello Sinerich!
Could you please, submit a ticket here? Please clarify the link to the site and WP, FTP access details for checking.
Best regards,
DFD Support Team
Hi,
why my purchase code is invalid when i try to paste it in them activation field ??
Hello Yegortitov!
Please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact and clarify the purchase code.
Best regards,
DFD Support Team
Hello. I can’t translate the contact form for my DFD Ronneby theme. I want to translate the words name, subject and message. How do I do this translation?
Hello Wiltao!
The fields are labels that can be changed directly in DFD contact form module https://prnt.sc/10dj88g.
Best regards,
DFD Support Team
Hello. Many thanks for the reply. I can’t find the DFD Contact Form. Where is DFD Contact located on my control panel?
It should be available on page editing. In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi, a new client (their current provider passed away) has this theme. I am attempting to move them to my server and take over for them. I purchased the theme – because I don’t have access to their original license. It looks like the CORE files are failing to upload. I can manually ftp them into place, but not sure which ones those are??
Hello Skye!
It might be related to the connection to our server where the plugin is located. Please try one more time.
Please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact if our help needed.
Best regards,
DFD Support Team
Hi I’m using WPML to translate my site. But at the moment WPML not recognise “Pricing List” module. Do I have to config WPML or what I have to do?
Hello Ervet!
Please get in ouch with us via ticket here and clarify the WP and FTP access details. We’ll check it for you.
Best regards,
DFD Support Team
Unfortunately, I can’t log in your support page. I added my purchase code, email, and pw but the page only reload and don’t give any further response
Please contact us via Envato contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Hi.
1. My site seems to be very slow when using Ronneby theme.
2. Is it possible to use the portfolio hover style 10 but have the hover style 6 quickview feature included?
Hello Stevesideas!
1 Please, submit a ticket here and clarify the link to the site and WP access details.
2 There is no such option to combine preset hover styles, you can use custom style and adjust it according to your design.
Best regards,
DFD Support Team
Hello there, first of all, we emailed you guys like 5 times and heard nothing back. Our problem is that we entered the price without GST about the website is showing price with GST so all the prices are 10% less. Do you have a solution for this?
Thanks your speedy response here! So after we emailed you 4 times, and we have not heard back from you, what is your solution to our issue?
Also, I would appreciate if you delete that screenshot which contains my full name and my personal email address.
Hi, DFDSupport – So you just disclose customers personal details on the Internet like that? I asked politely if you could delete that screenshot which contains my full name and my personal email address.
We respond to the emails in the order we got them(from the last response) within 24 hours. We respond in the order we got an email and the last one you have sent was sent an hour, so the request was pushed further in the waiting queue. In your request, you have provided us with invalid access details.
You have sent one email, we emailed you back, you responded with 3 emails, the last one was to push us to check the request faster but actually put the request further. Please wait till the support team gets to your request.
The screenshot contains only your name only which is also your username here. We have sent the request to remove it, anyway.
Best regards,
DFD Support Team
I currently have version 2.0.5 of your theme and have followed the steps to update the theme with an Envato token. I’m concerned that since I’ve had some custom code done to my theme, that this update will overwrite it. My only option in the Envato plugin is to “Install” DFD Ronneby Version 3.3.2, not to update it. I also do not see a “New version available. Update Now” tag in my Themes section of WP. Any advice?
Hello Pgolyshko!
We have recoded theme and updated to new Envato rules so code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on themeforest you will find dfd-ronneby and dfd-ronneby_child. Theme should be installed as new theme if you have version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s Worpdpress peculiarity and we are not able to influence on it.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hello, how can i display the aside arrows on mobile for carousel element ? The arrows display on desktop but not on mobile. thanks
Hello Netvetic!
Could you please, submit a ticket here? We’ll check what can be done.
Best regards,
DFD Support Team
Hello Michalif!
You are using the theme version 2.0.4, the current version is 3.3.2. The deprecated theme can cause different issues. Please update the theme.
We have re-coded theme and updated to new Envato rules so code structure is changed a lot so we have to rename the theme for version 3.0 and higher to prevent the issues related to theme files overwriting. If you download theme files on themeforest you will find dfd-ronneby and dfd-ronneby_child. Theme should be installed as new theme if you have version under 3.0.
To update the theme you need to install it as a new theme. All styling and features will be saved. Do not forget to activate the theme with the purchase code and install required plugins.
Please check http://rnbtheme.com/documentation/first-steps/dfd-ronneby-30-installation-and-activation. After switching the theme you need to recheck Menus in Appearance > Menus > Manage locations and Widgets in Appearance > Widgets as widgets can be set to default. It’s Worpdpress peculiarity and we are not able to influence on it.
Please make full site’s backup before taking any actions. Please check this helpful article.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
