7922 comments found.
Hello. When the theme is shown in a small screen, the font of the h2 class="h1" title gets smaller. How can I force the theme to also show smaller font for the h2 class="woocommerce-loop-category__title" when the screen is small so the titles fit better and don’t wrap?
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your requirement and we’ll help you out.
Thanks, Ibrahim
Hello friends, could you help me? look at my page, i have twice the “quick view” button. How i can remove one? thank you. www.selei.cl
Hello there,
Thank you for purchasing our theme and for reaching us. I tried accessing your website but I do not see any products. Can you please check?
Thanks, Ibrahim
Thank you, this is the image: https://tienda.selei.cl/wp-content/uploads/error.JPG
Hello again,
Thank you for your clarification. The issue is most likely due to a conflict with third-party plugin. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details and we’ll look into it.
Thanks, Ibrahim
Hi. I have problem with brand images. I have more than 10 brands with images and everithing was fine. Now I try to add new brand and to upload image https://prntscr.com/10gdzzx and I upload image https://prntscr.com/10ge0f4 and when I click save there is no image https://prntscr.com/10gdzzx. What’s the problem
Hello there,
Thank you for purchasing our theme and for reaching us. We’ve identified this issue as a conflict with MAS Brands plugin. Can you please temporarily de-activate the plugin and try? We’ll provide a fix for it soon.
Kindest Regards, Ibrahim
Yes. There was conflict. Do I need MAS Brands plugin?
No. You do not need MAS Brands at the moment as the same feature is included within the theme as well.
Thanks
Hello. What does the option “Register Image Size” do? I’ve seen it in the theme’s manual here https://docs.madrasthemes.com/electro/topics/theme-options/general/#register-image-size. Does it register a different set of sizes for thumbnails, etc? What are these sizes and should one enable the option for better performance?
Hello there,
Thank you for reaching us. Image sizes are WordPress’s core function that allows you to generate specific image size for your website.
Electro registers 4 image sizes for blog. The upside is when you upload a featured image for your blog, the blog image is perfectly cut to fit the design. However, the downside is that each image uploaded will be resized into these 4 additional image sizes causing spacing issues ( not performance ).
You can enable this option if you have an active blog with featured image. You can disable this option if you do not need a blog or use well sized images for your blog.
Irrespective of the option there is no change in performance in frontend. Only the space occupied is more if the option is enabled.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
Hello,
I don’t see color gray under the product variations colors in woocommerce. (and yet in one of the screenshots on the woocommerce website, i see gray there) . Could you kindly let me know how i can get color gray there under product variations?
Hello there,
Thank you for purchasing our theme and for reaching us. Are you following the variable product creation documentation here? https://docs.woocommerce.com/document/variable-product/
Can you please let us know where exactly you are stuck with a screenshot? Have you added the attributes and enabled for variations? Please check and let us know.
Kindest Regards, Ibrahim
Hello , yes indeed i am following that documentation in the link. Under attributes by colour, when i look for grey, i can only find space grey and not grey. Kindly help me out as i need grey. The screenshot is below.
https://ibb.co/30tBS05The dropdown is for existing values. For new values, you simply have click on “Add New” on the bottom right to add a new value.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Ohh yes this solved the problem. Thank you.
Hello Why the “Elementor Elements” are not responsive ?
Hello
We count on your help..
I used the WP-Optimize plugin which minified all JS and CSS files with better cache handling. But the problem is that the ”/wp-content/cache/wpo-minify/1614991949/assets/wpo-minify-header-48e6130a.min.css” file is blocking rendering (see below the screenshot): https://ibb.co/bgy0QHvHere are my questions:
1) What is the php code to insert in “function.php” to remove “wpo-minify-header-48e6130a.min.css”?
2) ELSE how to defer “wpo-minify-header-48e6130a.min.css” ?
Thank You for your help
Hello there,
Thank you for purchasing our theme and for reaching us. Elementor Elements use the same code as WP Bakery Page Builder and templates. Can you please clarify which one is not responsive with a screenshot? We’ll help.
The file header-mini.css is not generated by the theme. It is most likely generated by the caching plugin. You can reach out to the plugin support as they are in a better position to help than us.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi Ibrahim
Thank you for request
Here is the display of “Elementor Element” on PC and mobile. This problem is the same for all elementor slidehows.
See below the Screenshots: https://ibb.co/PZbMZHC https://ibb.co/2ywCN3pThank you
Hello again,
This is the responsive nature of the carousel. Only one element is displayed in mobile view.
Hope this clarifies. Let us know if you have any other questions or need further help with the theme.
Thanks, Ibrahim
Hello
yes only one element is displayed in mobile view but with a slideshow from left to right or from right to left.
Imagine that you have 20 elements in height on a mobile, it’s not ergonomic!
On the other hand, with “Template Element” the problem does not arise.
What do you think ?
Hello again,
The carousel properties are set only for this carousel. In general carousels are displayed at 2 items per row. You can replace this block with the regular carousels.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi, please help. I was trying to use Navbar Primary menu and started to modify the static contents blocks. After making changes, sometimes the navigation bar stop working, displaying the menus overlapped, instead of the vertical layout. I been restoring the version of the latest static content modified and apparently everything went back to normal. But I can reverse it to normal anymore. Not sure what I did wrong.
https://drive.google.com/file/d/13wLHIe9mkUunN3iL7wEfYgfGqqBAxUrF/view?usp=sharing https://drive.google.com/file/d/13wLHIe9mkUunN3iL7wEfYgfGqqBAxUrF/view?usp=sharing
Your help would be greatly appreciated.
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your website URL. We’ll take a look into the issue.
Kindest Regards, Ibrahim
Thanks Ibrahim! I was able to fix the last error reported navbar. Not sure how, though.
However, now that the theme was updated to the version 3.0, the width of the megamenus were reduced to the minimum. If I try to use the ccs: yamm-tfw or yamm-hfw, something weird happens.
reduced width: https://drive.google.com/file/d/1pQ3eHbfE8k9y1Tw0-3PDk7XcbGpzyc03/view?usp=sharing using yamm-tfw: https://drive.google.com/file/d/1oGGS6KyK_EPJKJBggNewGIX_o049gc-8/view?usp=sharingPlease help me, Thanks!
Hello again,
Thank you for updating the theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details, we’ll look into the issue.
Kindest Regards, Ibrahim
Thanks Ibrahim! I just updated to the 3.0.1 and the issue was solved. Great support!
Glad your issue is resolved. Please do not hesitate to reach us if you have any other questions related to our theme.
How long does it usually take to get a response from your support team, i have 3 tickets raised on freshdesk for the last 2 days, but still havent got a response.
Hello there,
Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
My colleague will respond to your ticket shortly.
Kindest Regards, Ibrahim
Good day. My mega menu is not working. When I click nothing happens but I do know it was working before. What could be the problem?. My URL is https://www.shop.digi-max.co.za. Please check the “All Departments Menu”?
Hello there,
Thank you for purchasing our theme and for reaching us. I noticed that you are using the latest version of WordPress & WooCommerce with old version of Electro which are not compatible.
Please update Electro to its latest version to resolve the issue.
You can update the theme can be updated in 3 ways:
1. Automatically: You can use the Envato Market plugin to update the Theme automatically. Instructions here: https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/
2. Semi-Automatically: Sometimes, (1) does not work. You should install this plugin: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/ , download the latest installable WP theme zip file from your Themeforest downloads page and then upload it via Appearance > Themes > Add New > Upload Theme and upload the zip file. The “easy upgrades” plugin will backup the old Theme and install the new one.
3. Manually: You should download the latest installable WP theme from your ThemeForest downloads page, rename your current theme folder in wp-content/themes folder, unzip the downloaded WP theme from your Themeforest downloads page and upload it to wp-content/themes folder.
Please note that updating a theme will override any custom changes that you make to the parent theme. Hence we recommend using a child theme. A child theme is not meant to be updated and should contain only your custom changes. Also, we strongly advise that you backup your website and database before updating. It allows you to roll back the update if anything goes wrong after update.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello. My store catalogue shows the wrong hierarchy for some product categories. Is there a way to rebuild it?
I deleted and recreated the product categories that were giving me the problems and the issue has been resolved.
Hello there,
Thank you for reaching us. Glad your issue is resolved before we had a chance to respond. Please do not hesitate to reach us if you have any other questions related to our theme.
Kindest Regards, Ibrahim
Unfortunatelly I have the same problem with other product categories now that are not shown in the product-category pages although they have products in them.
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the issue and we’ll help you out.
For anyone having the same problem, I finally found that, at least in my implementation, it was due to the plugin Term Management Tools https://www.codenamemiked.com/plugins/term-management-tools/ that I have used to merge some product categories. This problem has nothing to do with Electro theme, still I would like to thank the devs for the support.
Glad your issue is resolved and I thank you for sharing with us the solution to your issue. Please do not hesitate to reach us if you have any other questions related to our theme.
Hello. I have a big problem: feature image disappeared from product page after update. Could you please help me? Here an example link > https://playpro.it/product/test-prova-foto/
Hello there,
Thank you for reaching us. I checked the link that you’ve shared and I do see the featured image. Can you please clarify with a screenshot?
Kindest Regards, Ibrahim
Every time I do import products from a CSV file I get this problem. I can see the pictures in the backend (feature image and gallery images) but I cannot see feature image in the product page. Here another example, but the problem is sitewide. Here it is: https://playpro.it/product/mixer-with-5-channels-2-independent-zones/
Here a screenshot of the backend: https://prnt.sc/10g1vo0
Here a screenshot of the frontend: https://prnt.sc/10g1ws2
Hello again,
Thank you for your clarification. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details. We’ll look into the issue.
Kindest Regards, Ibrahim
Hello there,
Thank you for purchasing our theme and for reaching us. The CSS class is generated from Bootstrap. You can read about it here: https://getbootstrap.com/docs/4.6/components/tooltips/#markup
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello,
I want to ask you how can I activated both (left und right) sidebar together in the shop page?
Thanks, Adnan
Hello there,
Thank you for purchasing our theme and for reaching us. Our shop page does not have left and right sidebar. It has only one sidebar. It can be either left or right.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Hello, great theme.
but is it safe to use ELEMENTOR’s Optimized DOM Output option?
Hello there,
Thank you for purchasing our theme and for reaching us. Our Elementor widgets are block level and hence there are no issues with optimized DOM.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
so is it safe to enable this option?
Hello again,
Yes. It is safe to use this option. If you are facing any issues please do not hesitate to reach us and we’ll help you to resolve.
Kindest Regards, Ibrahim
May I know where are the sidebar(widgets) are registered? If I needed to add more how can I do that (on custom page)?
Hello there,
Thank you for your interest in our theme. You’ll have to rely on third-party plugins like custom sidebars to create your own sidebars.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
How do I import Home V9 without importing full demo? thanks.
Got it in the documentation page. Thanks for the documentation but I suggest that you add it to the FAQ.
Big up on the great documentation and support you have. Never stop.
Hello there,
Thank you for purchasing our theme and for reaching us. Glad your issue is resolved before we had a chance to respond. Please do not hesitate to reach us if you have any other questions related to our theme.
Kindest Regards, Ibrahim
Bought this because of elementor but its a bit funky halfbaked implementation I must say. Vertical Nav-menu, how do I remove the header so it become like V2? Why is all objects in elementor look the same icon? The settings on each object is minimal. Skip elementor if you only do it half hearted.
Hello there,
Thank you for purchasing our theme and for reaching us. Our Elementor integration is based on the faithful reproduction of our blocks in meta fields and WP Bakery Page Builder. Can you please clarify why you’d consider it halfbaked?
I do understand our approach is different. We are working on a different release later next month for Elementor.
I am not sure if I understand your question related to header. Can you please clarify?
Kindest Regards, Ibrahim
Hi. I’ve downloaded the theme but it is not letting me install it on Shopify. Please help this a matter of urgency!!!!!! It has the error message that it is missing layout/theme.liquid. Please help as I’ve paid the £55 for something that is not working and we need to launch today!!!! And yes, I have located the theme within the main file so this is not the issue!! HELP!
Hello there,
Please note this is not a Shopify theme but a WooCommerce theme.
Kindest Regards, MadrasThemes
I do NOT want the WooCommerce theme. I want the Shopify theme!!!!!!!!!!!!!! Please rectify this now as we go live today..
Is anyone there? Im not sure why you are not offering solutions to this issue. It shouldn’t take this long to reply. Please, I need to get this rectified now!!!!
Hello again,
We do not sell Shopify themes. We sell only WooCommerce themes. You’ve made a mistaken purchase.
Kindest Regards, MadrasThemes
Great thank you for the admission. How do I begin a refund please?
Your refund request has already been declined as there are no refunds for mistaken purchases. Ref: https://themeforest.net/page/customer_refund_policy#resolving-disputes . You may raise a dispute with Envato.
Kindest Regards, Ibrahim
Great thank you for the admission. How do I begin a refund process please? Thank you for your quick reply!
Please check the refund requests that you’ve made from your ThemeForest account.
I have raised a dispute with PayPal and Envato. This is unacceptable that you would want to rip off customers who didn’t intend on the purchase. I have also began legal proceeedings with my team to ensure other customers do not experience this with you and your company, as well as leaving many honest reviews across a wide-range of websites and review sites unless a full refund appears in my account within 24 hours.
Update: We have now began legal proceedings.We now have instruction via our legal channels that will result in a suspended court order that will enforce a temporary suspension of your theme with Envato for 90 days pending a legal investigation. This message and update forms part of the legal requirements, both informing you of our legal obligation and our intention to proceed with legal proceedings.
Please explain how we made you purchase a theme that you did not intend to purchase.
“You’ve made a mistaken purchase” was your previous admission. This is enough for legal proceedings to begin. I have given you an opportunity to rectify this and provide a refund but this has not been received at time of writing this. If any other potential customers are reading this, do NOT buy from these cowboys!! The support is shocking and the theme has many coding issues and errors once downloaded. There are better themes and better authors who look after their customers. Avoid MadrasThemes at all costs! I will be sharing my views on the many websites that they are mentioned on in the coming days to ensure that others do not get this treatment. Their theme looks identical to the Shopify version, including the logo and branding. Yet they claim they are not connected. Very suspicious and others have downloaded the incorrect version because of this. AVOID!!
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your error messages and warnings. We’ll check what the issue is.
Thanks, Ibrahim
Hello. How do I enable the payment option with google pay? I see in the demo that the template has that option but I don’t see where to enable it. How can I integrate this form of payment. Thanks.
Hello there,
Thank you for purchasing our theme and for reaching us. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :
1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
