217 comments found.
Hello!! I need help, I want to give a musical group access to their group’s page so that they can update their biography, events, concerts … Each musical group access to its page. Can somebody help me?.
Hi,
Thank you for purchasing.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support.
If you’re interested in hiring a developer for building out this custom features for you, we highly recommend to check out: WP kraken
Hi! 
How do I change the preloader icon?
Cheers
Hi,
Thank you for purchasing.
You can customise it from WordPress Dashboard > Settings > LoftLoader Lite.
Hello, i have a problem with the Safari browser.
Parallax background images do not scroll as they should, and this only happens in Safari.
I installed the theme on another domain, to test if it had the same error, and it did.
So I went to see your demo in the ThemeForest, and you also have the same problem in Safari.
I send the link to the page of your demo page in the ThemeForest.
https://themes.themegoods.com/musico/demo/about-1/I have already submitted a private ticket, but I need to fix this issue quickly in order to launch my website.
Thank you.
Hi,
Thank you for purchasing.
Please see video screencast here https://streamable.com/0oxwzj
I recorded it with the latest version of Safari and it’s smoothly scroll as you can see. Please make sure you install the latest version of Safari and macOS.
Hi,
As I mentioned in the private ticket, parallax images on safari don’t work like other browsers, when we scroll slowly.
In your video, you can see that in the 3 seconds of the video, the scroll is not working correctly. The images look like they are “jumping”.
I have already sent you access to the WP admin site and FTP access to your server’s files, and you still haven’t answered me.
We need to resolve this issue as soon as possible in order to launch the site tomorrow.
Filters for vertical timeline doesn’t work – Please advise
Hi,
Thank you for purchasing.
We will release the update for this issue very soon. Thank you for your patience.
Hey – I downloaded demo content twice on top of each other – I the external link icon for the cover flow discography is not showing I tried everything custom css everything and its like it’s not even there with a link HELP ME
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I’ve submitted a ticket and have received no response. How long does it take to respond??? I really need this working. Thanks in advance.
Really sorry for the delay during weekend. We are replying your ticket currenctly.
Hey – I can’t edit the vertical timeline date stamps…. I don’t see an option anywhere to update the timeline at all outside of the event itself
For example the Nov 2018 how do i change that to a date or let’s just say march 2021
Hi,
Thank you for purchasing.
We will release the update for this issue very soon. Thank you for your patience.
The MUSICO logo is displayed in the Theme Header, where the main menu is located. How can I remove the predetermined logo? I would like your logo to be seen, personalized? Thanks
Would I like to see my logo, personalized? sorry
Hi,
Thank you for purchasing.
You can change logo image via Appearance > Customize > Site Logo.
Ja ho he resolt. Era un problema amb el tema fill. Gràcies
Ting un altra dubte. Com ho puc fer perquè la capçalera sigui transparent?
When you edit a page. Look at page options box. There is an option name “Make Menu Transparent”.
Moltes Gràcies!!! Ho he trobat i ho he solucionat.
You are welcome 
Btw, Could you help us rate for the theme please?
Si. I tant. Com ho haig de fer?
Thank you. You can do it from Your Account > Downloads at the top corner of Themeforest page.
Perfecte. ja ho he valorat.
Thank you very much.
Hola novament. Tinc un problema amb la pàgina “About 2” de la plantilla Home 7 – DJ Dance. En l’apartat dels Premis. He introduït tota la informació però quan actualitzo i vaig a la pàgina es veuen les dates amuntegades i molts dels premis no hi són. Tampoc puc previsualitzar al instant el que escric quan estic editant amb Elementor Pro. Em podries aconsellar? Gràcies
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
Also provide URL of page you mentioned. We will check the issue for you.
Bon dia. Us he enviat un missatge privat des de l’enllaç que m’heu facilitat ab les dades que em demaneu. Si hi ha algun problema us agrairé que sigueu tan amables de comunicar-m’ho. Gràcies una vegada més per ajudar-me i per facilitar-me la feina.
Hello a pre-sale question.
Does your plugin have the same functionalities as https://los40.com/lista40/?
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Please can you help me with this request. I tried adding to your support system but it states that my support is still expired even though I extended it.
How do I get the mobile view of my home page to be full width right until the borders of the screen? On the tablet and desktop view, my content stretches right to the end but when I switch to a mobile view then the screen has borders.
Okay, I managed to add the ticket in your support system. Please can you assist asap?
How do I get the mobile view of my home page to be full width right until the borders of the screen? On the tablet and desktop view, my content stretches right to the end but when I switch to a mobile view then the screen has borders.
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Also could you please provide URL of page which has issue please.
Question: Can the player be placed at the bottom of the page all the time? Basically I want the player to stay while the user moves around the. Once they start an audio, I do not want them stuck on that page if they want to explore, can this theme provide that?
Hi,
Thank you for interesting.
Yes you can add music player to footer content using Elementor so it will displays on all pages.
But when user navigate between pages. The music player won’t continue playing.
Ok, Thank you for that info.
Also one other pre-sales question – regarding events
For example events – vertical
When I click on the event name it seems that I am redirected to an outside URL and not a website post ( with more information, pics, map etc…)?
Can I have an event listing that when visitors click through they get more info post within my website?
Thanks
Hi,
Thank you for interesting.
Yes you can create an event page then link these button to created page.
Thank you
I would like to add in the social icon menu – icons for Apple Music, Spotify and Amazon Music -
Does your theme have social icons for these and can use in the menu? I don’t need Facebook, instagram or twitter links out – More important to musicians that we link out to our accounts at – Spotify – Apple Music – Amazon Music – Bandcamp and other popular Music distributors.
Thanks
Hi,
Thank you for interesting.
Currently it doesn’t support these social icons. However we are working on the new version of theme which you can use Elementor to build header & footer contents.
So technically you can add any social icons you want through Elementor.
Thank you
How to import demo data?
Hi,
Thank you for purchasing.
You can import demo data from Theme Setting > Demo Import.
After installing theme theme, it changes the name of my homepage from https://x-tof.com to https://x-tof.com/x-tof. How to prevent this?
Fixed this one already. Where is the contact form 7 widget in Elementor? Can’t find that one
Hi,
Thank you for purchasing.
You can use Elementor’s shortcode widget and add Contact Form 7 plugin shortcode there.
Sorted. One more issue: on the discography carousel, the link button seems to be missing, although there is a link in the description box. Any fix?
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi there, would I be allowed to use a few of the demo-images shipped with the theme on a production environment / my live website? thanks for your quick reply
Hi,
Thank you for purchasing.
You have to download them from https://elements.envato.com/ with license in order to use that on your website.
Please can you tell me how I can reduce the size between paragraphs on blog posts?
Hi,
Thank you for purchasing.
Did you mean you want to reduce line height on text paragraph? Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hello. I’m looking for a template that would allow me to create a radiostation by curating url’s to steaming services to youtube, soundcloud, etc. Do you have any that would do this? Thank you.
Hi,
Thank you for interesting.
Technically this theme could do that for you. You can add radio embed code from youtube, soundcloud to theme content.
We do have a music related project we are working on . basically its a website or platform that that enables users to stream or buy and sell licenses to tracks which could include one shot audio files, music , beats and also merchandise . the website also gives opportunities for users to use both a free or pro account . Pro account users get to use integrated themes on the website with sub domain names, and these themes are expected to collect data from the main platform . could this actually be integrated in that regard and if so , what type of license will your company offer for such an integration . This could be same as me buying the themes and using them to build sites for my clients . If in any case you do not offer such a license, could you be contracted to write themes related to the said project ? an example of such themes could be found at beatstars.com or airbeat.com (https://airbit.com/sell-beats#infinity-store) . for beatstars its called the propage while for airbit its the infinity store looking forward to your reply. Sorry I didn’t find any other way to get in contact with your company
Sorry if this is the wrong place to have asked this but I wasn’t too sure about how to contact you .
Hi,
Thank you for interesting.
Really sorry our theme isn’t designed to be music marketplace.
Hi there. I just wanted to ask if the “show header” button on post pages was removed in a recent update? Our website blog posts had a header image and title and suddenly they don’t show up anymore/the button on the post edit page that was there saying “display post header” is no longer there.
Hi,
Thank you for purchasing.
There is no change on that part from our latest updates. Could you please open Appearance > Customize > Blog > Single Post > Display Post Featured Content and make suer you activate this option.
No problem and I did double check that and we have that option active but for some reason it’s now showing anymore?
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
