23248 comments found.
Hello, is porto compatible with woocommerce 5?
Hello, @ebusiness123,
The very latest version of the Porto WordPress 6.0.6 is fully compatible with the latest version of the WooCommerce version 5, you can go with it 
Regards, P-THEMES.
Hello, in the past I have purchased 2 licences but the websites do not excist anymore so I can’t unregister them myself. Can you help unregistering the licence keys?
Hello, @Zaakmakers-com,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi there, I disactivated WPBakery and used Elementor as a builder. In Speed Optimize Wizard can I check all shortcodes off?
Hello, @Netizen-2012,
No you can not, If you read the heading carefully, It is “WP Bakery & Shortcodes” so Shortcodes includes all the other elements of the other page builders as well so you have to check only those which you are not using on your site carefully.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’m having trouble setting the breakpoint on this header. The top section is missing on an average sized laptop and the wishlist, cart are changes to icons too early. Could you help?
https://newfts.bewweb.co.uk/ https://paste.pics/3e31c38a9231410f9cba4b0ff2358fda laptop screen on 90% zoom https://paste.pics/7a026633075072f50e8bcb5b44e8b777 laptop screen on 100% zoom.Thanks in advance!
Hello, @wheesht,
I have just tested it at my end on my personal laptop and on 100% it is showing fine: https://postimg.cc/rKJF8fXv it might be some more high resolution and for that, we have to debug your site and it can simply be possible using Custom CSS only, so please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
We are not able to show the header and mobile menu with screen width below 991px. It does not show.
Hello, @fclugano,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/WhDJtR8Q it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi, I also encountered issues about Google Analytics. I checked almost all your responses in the comments, but there are still a few questions need help:
1. I tried to paste the Google Analytics code in JS CODE , but the first line and The second line shows an error, and after checking the analysis dashboard, it is determined that the connection is not successful. screen shot:https://imgur.com/gallery/xpPHf31
2. I saw the code content mentioned in your other reply
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-********-5', 'auto');
ga('send', 'pageview');
These codes are not the same as code content copied from Google Analytics. may i know the reason?
3. Here is a new version of Google Analytics(Google Analytics 4) is available now. Will it be effective if i modify the function.php?
Looking forward to your reply
Regards
Eric
Hello, @ericsheell,
In Theme Options >> Skin >> Custom CSS & JS section, You cannot add <script></script> tag in the custom js because of security issues.
You need to add JavaScript code without <script></script> tag
OR
Please read and follow the instructions written in the below-given articles and you can try with the below-given plugins as well and use the one which better meets your requirements.
https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
https://websitesetup.org/google-analytics-wordpress/
https://wordpress.org/plugins/googleanalytics/
https://wordpress.org/plugins/ga-google-analytics/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/01/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi Actually, I did remove the <script></script> tag according to your replies, but it still shows an error and cannot connect to the Google Analytics dashboard. Because too many plugins already installedI.
I tried to use the code content you posted, but these do not support GA4
Could you tell me the correct code content? Thanks
Eric
Hello, @ericsheell,
I am sorry but you will find the correct GA code in your Google account when you set up the GA, and if it still not working for you then purchase the support extension and contact us via our support system we will help you in solving your issue.
Regards, P-THEMES.
Good evening. how to delete the section that I attach in the photo. Thanks
http://www.amorybesos.cl/picture.jpgHello, @foreplay,
That has been set globally from Porto >> Theme Options >> WooCommerce >> Single Product page, you have to remove the “Content Bottom Block” slug name from there as showing below, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hello, I have activated comments on products but when a register user wright a comment and click on send it doesn´t appears. How can I fix it? Thanks in advance!
Hello, @lolatapia,
Can you please once check it with some default WordPress Theme like Twenty Twenty one and check the behavior/functionality of that Review Tab, just to make sure that the issue is with our Theme or not.
Regards, P-THEMES.
Sorry but I don´t know how to do that.
Hello, @lolatapia,
Ok, Then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
hi, can i ask please, does the countdown text on the flash sale, category pages or on the product pages get cached when using a caching plugin and thus breaking the functionality because it always show the cached countdown? I have seen multiple users in the comments asking about this. Thanks
Hello, @shumo,
It depends on the cache plugin, and normally and usually, WooCommerce suggested to exclude the shop/cart/checkout pages from cache when you are using the server cache or any cache plugin, we have a FAQ on this as well: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-exclude-wishlist-page-from-wp-super-cache/ so please try to change the cache plugin or remove it from your site and check back, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I am not talking about shop or cart/checkout pages. I am talking about a product page. If I set a product on sale with a special price for 1 week it will display a countdown saying the offer expires in X days X hours X minutes . Well unless that countdown is loaded using ajax it will be cached and thus it will display wrong.
For example if i put a sale for 3 days and the page is cached today , tomorrow it will display the same countdown as today which is absolutely not good
Suggesting that i should disable caching is NOT a solution. In 2021 having a store without caching and optimized for speed ?
A solution is to load that element with ajax
Hello, @shumo,
Ok, I got it, Please let me know the name of the plugin you are using for caching on your site which is creating an issue on your site so that I’ll forward that to our development department for testing it in deep and try to find a solution for this with upcoming updates of the Theme and also you have to try with any other cache plugin as well.
Regards, P-THEMES.
Hi,
I am using nginx server caching, not plugin. I also tested with wp rocket and the same happens. It will happen with every plugin because as long as the html there is not loaded with ajax any caching plugin will basically save the curent time in the static snapshot.
thank you
Hello, @shumo,
Thanks for letting me know, I’ll forward that to our development department for testing it in deep and try to find a solution for this with upcoming updates of the Theme and also you have to try with any other cache plugin as well.
Regards, P-THEMES.
Hi, the demo hotel – i can not change the slug room-rates – in the theme there is no option to change the slug of these posts. How can i change the slug?
Hello, @tudoroiuj,
This is simply the page Name and you have to edit the particular page and change the permalink from there, save changes and check back your site after removing the browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/10/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Your ip address is blocked as spam!!!
I have a problem updating the template. “Error: Your ip address is blocked as spam!!! ”
The domain is https://stamp.com.pt
Thanks for fixing the problem.
Hello, @hteixeira,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello, today the checkout page stopped working, on the page 2 hooks, woocommerce_cart, the page is just completely empty, if you delete the hook [woocommerce_checkout] – the text and the basket appear on the page, if the hook is returned, the page is just empty, without the text and the basket, 2 days ago changed the domain, this may be the reason?
Hello, @Zvark,
Please make sure that you have set the correct page for cart from WooCommerce >> Settings >> Advance
And then go to Wp-Dashboard >> Pages and finds and edit the particular Cart Page as showing below:
And then set the Cart element on that page, save changes and check back your site after removing the browser cache.
If the issue will still presist then please check it once with the default WP Theme like Twenty Twenty one, otherwise please purchase the support extension and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site because your 6 months of support period is expired from 04/01/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
WordPress 5.7 is now launched, is your theme compatible?
Hello, @techibit,
The very latest version of the Porto WordPress 6.0.6 is fully compaitable with the latest version of the WordPress 5.7, you can go with it
Regards, P-THEMES.
Hello, i need your help to reset my purchase code please.
Hello, @hassanamrouche,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
hi, On your demo architecture2, in the home banner we can’t click on the bouton
have a great day !
Hello, @webprintservices,
This is just because of the Custom CSS, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.intro-slides .owl-stage-outer {
pointer-events: initial !important;
}
Regards, P-THEMES.
On the product shop page the add to cart button is set under the price. Can I set the price on the left and the add to cart on the right in the same row?
Hello, @janschalken,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization teamor hire a developer.
Regards, P-THEMES.
Just a couple of extra css lines does the trick?
Hello, @janschalken,
I am sorry but no, because both are in different divs and if we can make them in the same line using Custom CSS, then it will destroy the responsiveness, so this is not possible with Custom CSS.
Regards, P-THEMES.
we have a company that does web solutions if we buy your template. can we use it for our customers to customize the design for them? or we need to buy a License for each customer? we will don’t resale it, we want to use it to help us in our work.
Hello, @khaled_eng15,
1 single license for 1 single site/domain only, This is Envato policy, and you may wish to confirm from them as well.
Regards, P-THEMES.
Hello Can you please reset my licenses ? im changing my domain
Hello, @Kinghouse,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
WP 5.7 supported and WPRocket plugin? It seems to break my website today…
Hello, @mihvas,
I have tested the latest WordPress update with the very latest version of the Theme and it is working perfectly fine for me.
Please make sure that you are using the very latest version of the Theme and Plugins.
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hi,
Our purchase code is currently linked with domain serverhostr.com but we are not using pronto site on that domain from long time. can you release it
Hello, @mohitsahlot,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
