23248 comments found.
Hi! I built a site with Porto 2 years ago and have switched to a different theme. Can you release innovativegeneticscare.com so I can use Porto on a better project? Thanks. Its my second request for registration release. Please help
Hello, @DBMarketingSolutions,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
thanks!!!!!!!!
You’re Most Welcome!!!
how to change color and size of this one https://ibb.co/XFnRFkL
Hello, @kumitanaonline,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .filter-item-list .filter-item {
background-color: yellow !important;
color: green !important;
font-size: 15px !important;
}
Regards, P-THEMES.
hi,
Is that possible to use the single event design of event demo without use the event demo ?
thx !
Hello, @webprintservices,
No, Sorry to say that but this is not possible, you have to Import the particular Demo or create those pages by yourself using Theme Options, or you can check the Porto Studio functionality as well.
Regards, P-THEMES.
Hi, I will use the “Product Categories” component on my home page. But I have a problem. As you can see in the picture below, the category pictures come in square shape. Whereas I want it to come in a circle. I save my category pictures with a transparent back and in “png” format. You did it in a circle in another demo, but I’m using a different demo. How can I do that?
https://prnt.sc/10jr9uaHello, @musakoc,
Can you please share the URL of the page on which you have set that element so that I’ll check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
My website is https://kalemkitabevisahaf.com/
The category module I want is on your demo page. https://www.portotheme.com/wordpress/porto/shop36/
Hello, @musakoc,
Please copy and paste the below given CSS code to the particular page Custom CSS option and check back your site after removing the browser cache.
li.product-category .thumb-info .thumb-info-wrapper {
border-radius: 50%;
}
ul.products li.product-category .thumb-info-wrapper:after {
background: rgba(27,27,23,0) !important;
}
Regards, P-THEMES.
Thank you very much…
You’re Most Welcome!! 
Hello. I am trying to change homepage carousel’s images but i cant find where can i change them. Any help? I use Shop Demo 35 (Grocery 1).
Hello, @wdesignergr,
Please edit your home page and scroll below to the bottom, you will find view options and under view options you will find banner type set as banner block and just under it, you will find the block slug name set in it as showing below:
It means the particular section is coming from blocks, so you have to go to Porto >> Template Builder >> Blocks and finds and edit the particular Block:
After that edit the Porto Banner and change the image as per your requirements.
Regards, P-THEMES.
I dont have wpbackery installed. I have only the elementor. How can i do the same actions with elementor? Thank you
I installed wp-bakery but i cant edit intro block like your demo image. https://ibb.co/tbDyFV2
Hello, @wdesignergr,
First of all, please note that you can not use 2-page builders at the same time on a single site, and also you can not edit/modify the content of one-page builder demo content with another one…
And for your issue, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello. We are using Contact Form 7 and when we are submiting form the loading spinner gif doesn’t appear for some reason. Can you recommend any solution?
Hello, @parisalex,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site now after removing the browser cache.
.wpcf7 .wpcf7-validation-errors, .wpcf7 .ajax-loader {
display:inline-block !important;
}
Regards, P-THEMES.
Nice work, GLWS
Thank you so much, Love to hear from you…
Hello, I bought the Porto template because it supports the Arabic language, but I found it in the English language. Please can you help me. I want to convert the template completely into Arabic.
Also, I faced several difficulties in the way of modifying the demo, such as I want to amend the header and the footer, but I did not know the method.
Hello, @Jaouharazaid,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hello,
I have already opened the support ticket on your system. Thank you for the answer.
Hello, @Jaouharazaid,
Now please be pateince once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi,
1. Do you have any tutorials using Porto with Elementor plugin (It’s better if you have any video tutorials)?
2. Is it woking your headers with the Elementor plugin?
Thanks!
Hello, @sfantagiro,
1. You can read our Theme Documentation regarding Elementor page builder here: https://www.portotheme.com/wordpress/porto/documentation/?s=elementor and you can check the video tutorials here as well: https://www.youtube.com/channel/UCxpC6FotEXtn49agAdMEJhw?view_as=subscriber and we are working on some more videos, you will find them soon
2. Yes, if you want to create your own Custom Header with Elementor page builder, then you can create it from Porto >> Template Builder >> Header as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
Regards, P-THEMES.
Hello While adding purchase code i am getting “Failed to validate code due to an error: HTTP 429. Please try again later.”
Please refer the Screenshot : https://prnt.sc/10jgybx
Hello, @sharbirao,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
The live search isnt working for me too on shop 6
Hello, @adeguk,
I have just tested your site on mobile and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/kBY0WNd7 it must be the cache issue at your end nothing else.
Regards, P-THEMES.
hello. i ve noticed that after an update the VIEW CART button is missing inside the message after click add to cart in the product page. I ‘ve tried to create the folder /inc/functions/woocommerce.php with altered porto_add_to_cart_message_html function adding just a tag but it doesn’t override. on the next update can you move this function to a file which we can override? that would be very much appreciated. thank you
BWT i ve tried to move the function with a diff name to function.php file but it doesnt work either. So i had first to comment the function and the add filter inside woocommerce.php
Hello, @gmargetis,
This is something related to Customization and sorry to say that but theme support does not include Customization services, so we do not provide our Customization services for free.
&
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
So apparently when updating from porto functionality 6.5 to 6.6 your missed some code in which you need to update the database tables. So what you need to update is the following: from table wp_posts under the post_type column change the value from “block” to “porto_builder”
it’s worth mentioning that i use WPML as well
Hello, @gmargetis
Sound’s Good!! that you have solved your issue by yourself…
And thanks for sharing the solution here, it will help all the other customers as well will face the same issue
Regards, P-THEMES.
Live search is not working on mobile, but only on desktop
We have replied your duplicate issue/comment here: https://themeforest.net/comments/26284289
Isn’t the live search working for mobile as well? Works fine on desktop but on mob there are not auto suggestions
Hello, @antanast,
This is because you have not set the search on mobile, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 575px){
#header .searchform-popup {
display: inline-block !important;
}
}
It will work for you like https://pasteboard.co/JSfToTu.png
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/10/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
My blocks have disappeared. I see from other comments you have moved these into Porto, templates builder but I do not have Templates Builder sat within my Porto option.
Hello, @eatenleafs,
Please make sure that you have updated the Theme and Theme required/recommended plugins already and properly. If not then update the Theme and Theme required/recommended plugins as well and check back your site after removing the browser cache.
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 01/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Should one also use the Dokan plugin?
Hello, @hewal02,
Yes, you can use Dokan plugin, it is included in the Theme package as well, you can Install it from Appearance >> Install Plugin.
Regards, P-THEMES.
Dear p-themes, Some years ago I started designing a webshop witch never got online. The customer decided to quit the project before accomplishment. Could please release the key so i can use it for another site? I’m asking you dis way because support has experid. Many thanks in advance. Kind regards
Hello, @KnappeWebsites-be,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi there, Thanks a lot, much appreciated. Eveything works fine, accept for 1 thing on the home page. On the first slide, content is way to much outlined to the left, and on the second slide content is way to much outlined outlined to the right. Please have a look at https://webstation.be. Please advice on how to resolve. Many thanks in advance.
Hello, @KnappeWebsites-be,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.intro-slides .elementor-container {
text-align: center !important;
}
.intro-slides .elementor-container .owl-stage .owl-item .elementor-element {
text-align: center !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/01/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
On the Porto Concept element, how can I remove the flipping animation on the last circle? I only need one image there.
I saw that 5 years ago you had already responded to a question on Themeforest with the following answer:
’’Hi, In this element, the last circle is based on slide show. Actually, it’s not an animation it’s slide show of 3 images. When you upload a single image in it then it will stop the animation’‘
I removed the other images, but even with only 1 image the large circle has a flip animation with the same picture.
How can i remove the animation?
Hello, @kamstramark,
The last reply was perfectly correct and it is working fine now as well.
’’Hi, In this element, the last circle is based on slide show. Actually, it’s not an animation it’s slide show of 3 images. When you upload a single image in it then it will stop the animation’‘
I have just tested it at my end now on my test site and it is working perfectly fine with one slide image, you can check it too on my test site here: http://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/about-us/
Regards, P-THEMES.
Hello, Thank you for your answer.
unfortunately I cannot find it on the website. I am talking about this element. How can I remove the flipping animation on the big circle on the right?
https://gyazo.com/fe33f29edbee9b6169c00b59d8f87b43Hello, @kamstramark,
I am sorry but this is not possible, there is no such option in our Theme for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team at ptheme.customize@gmail.com or hire a developer.
Regards, P-THEMES.
Hello, I bought your products but before using it (for a vehicle spare partsI) I want to use shop 26 I need a custom search bar by: brand- model-Id code …) is it possible?
Hello, @yacineamotech,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but this is not possible with Theme search functionality, you have to use any third-party plugin for it, which better meets your requirements.
Regards, P-THEMES.
Hi,
Can you guide me to porto help documentation covering Paypal Express Checkout integration..
Do you have any demo showing how to integrate Paypal?
Thanks Ash
Hello, @Sash21,
Sorry to say that but we do not have such documentation, you have to follow the plugin documentation, or try to contact our Customization department for paid Customization services for the integration of the third-party plugin.
Regards, P-THEMES.
Paypal (or for that matter Stripe) is a kind of industry standard & preferred choice for payment gateways and its a shocker that you do not provide a straight jacket solution for this integration….Can you pls provide Paypal Integration as one of the key feature or atleast provide some usecase reference/ guide…
Hello, @Sash21,
Sorry to say that but there are hundreds of thousands of WordPress plugins and this is not possible to compatible all the plugins with a single Theme in the world.
Compatibility requires extra Customization and that is not included in the Theme support policy.
Please read the below-listed threads:
https://docs.woocommerce.com/document/paypal-express-checkout/
https://docs.woocommerce.com/document/paypal-standard/
https://www.cloudways.com/blog/paypal-for-woocommerce/
Regards, P-THEMES.
