284 comments found.
Love this theme but am unable to find a way to change the logo (top left) and copyright clause at the bottom of my site. Can’t find these anywhere!
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Does the player support Icecast and Shoutcast?
Hello, We all thank you for your interest in our theme.
If your podcast supports MP3 format it is possible. I’m not sure if it will be possible to read the track names, because not every podcast is supported via our player.
Drop me a line if I can do anything else for you.
Mariusz Cheers from your Team @ Rascals ThemesIt supports MP3 and AAC
Hello,
The stream should be played without a problems but I’m not sure about the song titles. I can check it, so please out contact us via our contact form on our profile page on ThemeForest..
Kind Regards, Mariusz
Hello! I’d like to know hoy to activate the tooltip en artist section. Default is inactivated.
Hello,
Thank you for contacting us, of course, we will answer all your questions through our support channel.
Kind Regards, Mariusz
Hi, is there any written documentation of the theme? Thanks
Hello,
Documentation you will find in main theme package that you downloaded from ThemeForest. If you still have a problems please get in touch with us via our contact form or support channel at:
https://themeforest.net/item/noisa-wordpress-music-events-theme/15891045/supportCheers from your Team @ Rascals Themes
Hi, I purchased the theme and have troubles to install the demo version. After clicking on “import” nothing happens. even after waiting for 20min. Can you please assist?
Hello,
Sure, I will help you immediately, just please start a support ticket at https://rascalsthemes.com/support
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Hi, I’d like to know if it is safe to upgrade to Wordpress 5.6 without causing any issues please? Thank you. 
Hello,
In next week will be update and theme will compatible with PHP 7.4 .
You will get confirmation email from ThemeForest when the update is available.
Please stay tuned.
Kind Regards, Mariusz
Hi Mariusz
Sometimes when clicking on a track it will start playing in the player, othertimes it will redirect the browser to the filepath of the track and play it in the browser directly. It seems to be doing this intermittently, even on the same track. Any ideas why this might be happening? Thanks
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
Hi, after updating Wordpress, our website keeps loading but doesn’t open a page. We tried to disable AJAX functionality, and it loads fine then. We need AJAX and site working ASAP… could you help us to figure this out?
Hey,
Hope you’re doing well today
I’ll answer all your questions by email. Reply to an email is faster than via a general forum. In addition, I can upload photos and other additional assets referring to your questions.
Best regards, Mariusz
I have written you via the form on your profile page, but didnt get the answer yet..
Hello,
We have already replied, please check the spam folder.
Please download your Theme once again from ThemeForest, remove old one (Theme + Toolkit). Backup your modified files (If they are). Please note: Before your check please clear your browser cache. Wordpress 5.5 contains a lot of changes to Javascript code so there have been compatibility problems.
Kind Regards, Mariusz
Hello, I hope you are having a great day.
I know that my support expired, but I wanted to ask you a question about WP bakery on noisa theme.
Yesterday I noticed that I can’t edit pages or posts on the frontend, when I click edit with Wp Bakery I get a blank page… I used to be able before but for some reason now I can’t, and then I discovered that I can edit releases, artists, products, so I asked myself, why is that?
Turns out that it has to do with noisa, when I click edit with Wp bakery the link I get finishes like this:
post_type=noisa_releases or post_type=noisa_artists or post_type=product
But for pages or posts, they end on post_type=page or post_type=post, so I tried changing the url to post_type=noisa_page and post_type=noisa_post and then it works, I can edit on the frontend.
This has to do with noisa and wp bakery somehow, so I wonder if there is any more permanent fix for this than having to change every url for pages and posts, does it has to do with WP bakery being a little out of date? The last update for noisa was in august as I am writing this message.
I thank you a lot for your time, I sincerely hope that you can help me fix this unusual problem.
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
How can i disable the sidebar on menu? Can you reply here thank you. https://ravesta.com
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
where is it possible to change the links to the artists’ social networks?
see attachment: https://www.whitelephant.eu/images.jpg , thanks.
where is it possible to change the links to the artists’ social networks?
see attachment: https://www.whitelephant.eu/images.jpg , thanks.
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
ok, I have done what was requested. I await your kind reply, thanks and good luck.
Hi,
after the last update I have a problem with Ajax Load.
https://www.loom.com/share/3e0ab1c80f4d47ac8c5a45af42b6f1b4Let me know if you need more data
I am counting on help in solving the problem.
Best regards,
Piotr Bernatowicz
Hey Piotr,
Please download Noisa once again from ThemeForest, remove the old one (Theme + Toolkit or Extension plugin). Backup your modified files (If they are). Please note: Before your check please clear your browser cache. Wordpress 5.5 contains a lot of changes to Javascript code, so there have been compatibility problems.
Best regards, Mariusz
That solved the problem. Thank you.
Hola, ayer dejó de funcionar mi pagina, se queda cargando y no inicia. Si puedo editar desde el dashboard pero no puedo ver la pagina pública porque no carga. ¿Me podrían ayudar? https://www.muypopular.net/
Hello,
Sorry but we provide support only in English. So please describe your problem again in English and we will be glad to help you.
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
I just imported the demo site but all I see is blog page post
Hello ,
Probably your content hasn’t fully imported, don’t worry it happens, I’ll definitely help you with that.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
your support is very poor
Hello,
Please check your ticket, I sent you a ready-made solution.
Kind Regards, Mariusz
I need the full website to be in multiple languages. want to purchase this theme ,
Hello, We all thank you for your interest our theme.
No problem with that, theme is compatible with WPML plugin.
Drop me a line if I can do anything else for you.
Kind Regards, Mariusz
Hi I have bought the theme and imported site but the only page I see is the blog page post
Hello ,
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Cheers from your Team @ Rascals Themes
None of the media is importing when I install demo data (images etc). I have tried with different versions of wordpress/php and also using WP Importer and custom.xls file – same result every time. Have you moved/edited images it’s looking for on your server?
Hello,
I will help you, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Why I can’t change ACCENT COLOR ? Its changing in the control panel however its always DEFAULT PINK in browser ?
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Hi, I purchased the theme a while ago. Everything was fine until recently – all the icons of the website are broken/ displayed like they could not be found or something. What is the reason for that and is it possible to solve this? Thanks.
Hello,
Sure, I will help you immediately, just please start a support ticket at http://rascalslabs.ticksy.com
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Kind Regards, Mariusz
Unfortunately, “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
But it is clearly the problem with: “font-family: “gizmo” !important; “
Is it possible to solve this out without us needing to renew the support? This is such a small but irritating issue…
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
Kind Regards, Mariusz
Hello, is it possible to appear the player only when playing music? leave it hidden like demo2, but demo2 remains hidden.
Hello, We all thank you for your interest our theme.
No problem with that, after purchase, please contact us via support. Then we will send you a solution.
Drop me a line if I can do anything else for you.
Kind Regards, Mariusz
Hi, I use a background video for Release Header but the video doesn’t appear on mobile devices. Is it possible to fix it and show the video on mobile devices also?
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
Hi, thank you very much for the fast reply. My support for this theme has expired. I just want to know if background video works on mobile devices or if this theme does not include this functionality. just yes or no Thanks for your time. Have a good day.
Hello ,
Video background is disabled on mobiles devices. Unfortunately, but youtube background player does not work on mobile devices, auto play is blocked by mobile device operating systems, it is independent of us. The reason it’s not a good idea is that videos use a lot of bandwidth, and it wouldn’t be very nice to burn through all the data for our mobile users playing the video. So we’ve added the ability to place an image placeholder that’s displayed on mobile devices. You can check also Revolution slider videos possibilities.
Kind regards, Mariusz
Thank you very much Mariusz! I have another problem. Unexpectedly seems there are some bugs. When I’m logged in, is all ok. But when I’m not logged in, the header goes under the footer, and some elements seems don’t have the style from css. I didn’t make changes and updates to the site in the last days. Can you help me?
Hello,
Please get in touch with US via contact form on our Themeforest profiles page https://themeforest.net/user/rascals. We will confirm your purchase and I’ll be happy to answer you.
Cheers from your Team @ Rascals Themes
