191 comments found.
With every page I attempt to open with Elementor I get a notice that reads “Your site doesn’t have a default kit—Seems like your kit was deleted, please create new one or try restore it from trash.” I have not deleted anything besides pages and posts, so nothing to restore.
And when I edit the settings, logo, and related with “customize” the demo pages don’t change? I expect that the header and footer is being generated by the Elementor Kit, but since your documentation doesn’t cover the Elementor kit I need to be pointed in the right direction. Thanks.
I did a search and found that I could reset the kit. It now shows so you can disregard this comment.
Hi, Where is Demo content for the theme? I can’t find it in All files and … options?
Hi
Demo contents are available in our remote server.. just follow our documentation on how to install the theme with demo content.
https://support.xpeedstudio.com/knowledgebase/where-i-will-found-theme-documentation/Hi. I logged in in the theme support via Envato. I posted a ticket. However, if I try to access again to my ticket, I get the following error: “Error – Rate limit exceeded. See https://build.envato.com/api/#rate-limit for documentation. Unknown Error” I contacted Envato and they suggested me to contact you via the comments. Please let me know if you can help me.
Hi
You are trying to log in with Envato which causes this issue.. Please login with your own email and password..
Regards
Hi,
I would lik to have your advice on the chanching theme, half of the content of my website has been disappered and also the frnech version. I would like to know if it’s possible to get back and restore the website like before? here is my website www.tblquantcept.com
Hi
WordPress has options to save content there own system with revision https://wordpress.com/support/editors/page-post-revisions/
Hello there, If I buy a Regular version then can install & use this themes to multiple Domins? Thanks in Advance
Yes you can. But we recommend to use it only on one domain.
Thanks!
Any plans on updating the theme?
Hi,
We update our theme regularly if any issue comes from the customer or based on our Q/A. Also, we try to add new features time to time. Let us know if you are missing anything and will try to add them.
Thank you
Which PHP version would you recommend to use with your theme for the best performance?
Php version 7.2 or higher
upload_max_filesize = 128M
max_input_time = -1
post_max_size = 128M
max_input_vars = 8000
max_execution_time = 500
Memory limit = 512
Does it support easy digital downloads?
Hi
You can use easy digital downloads without any issue.
Regards
Is there no demo importer? Or examples we can import I bought the theme based on the demos but theres no imports?
Hi
We have a one-click demo importer. Please follow the documentation on how to install the theme with a demo import. https://support.xpeedstudio.com/knowledgebase/where-i-will-found-theme-documentation/
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I know my support would have expired however I’m experiencing an issue with your latest theme. There is portfolio page filter. Currently it is not working on your latest version. Please check out your portfolio filter page at https://wp.xpeedstudio.com/sassico/portfolio-filter/
Hi
We have forwarded this to our development team.
They will check and fixed this next update
Hi, I have checked that you have fixed the portfolio filter issue. is this available in the update?
Yes, Its now available
hi. i have a question before buying theme. after buy sassico, must i buy elementskit license? or in the theme pack, there is license?
Hi
Its pro version included. If you need Autp update and some pro features you can buy the License from there site.. But you don’t need to purchase to use with our theme.
Regards
I know my support would have expired however i’m experiencing an issue with our website whereby if i update to the latest version of elementor, it breaks our website ( i had to revert) i also would have updated the theme to the latest version which is 2.6. any guidance is appreciated.
Update all the required plugin. Mainly Sassico essential plugin
Hi, the Theme Customizer has totaly disapear of my theme settings panel… do you have an idea for this issue ? thanks
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello, Our support recently expired but we are having major load-time issues with this theme. Our designer has gone through to optimize the page but they said to contact the theme creator. So, we are wondering if this theme is either really intertwined with WooCommerce and that’s slowing it down, or, if the theme itself is just poorly optimized.
Hi
Please renew your support and open support ticket
https://support.xpeedstudio.com/knowledgebase/how-to-extendrenew-your-support-period/Hi
Please renew your support and open support ticket
https://support.xpeedstudio.com/knowledgebase/how-to-extendrenew-your-support-period/Hi,
I recently updated all the plugins that were not updated. And after that the elementor editor has stopped loading.
I think reason for this is that the ElementsKit plugin is not getting updated. I reached out to the ElementsKit team and they said that the version is pretty old and I need to enter the license in order to update it.
Please help.
Thanks, Nimit
Remove the old version of elements kit. And install again
Hi HR Management V1 doesn’t seem to be in the demo install?
Sorry, I got it. Its in sass 4
I do not see the plugins in the download folder when I download?
Please follow the documentation how to install theme with plugin and demo content.
If you need more help please contact our support team support.XpeedStudio.com
Hi Team, we got this a few months ago but didn’t download the theme before. Now, when I download, I am unable to see the XML files to install. Can you please guide me? Thanks in advance.
Please follow our documentation, Wee have detailed video guideline how to install theme with demo content.
https://support.xpeedstudio.com/knowledgebase/where-i-will-found-theme-documentation/I have updated my theme but my ElementsKit Pro plugin is still not updated. From my understanding, it should have updated with the theme.
Actually, it’s fixed now!
i unable to edit elementor page after updated the plugins. In the adminpanel when i click elementor the entire wordpress system is hanging
Hi
Please update our theme as well Sassico Essential plugin.
ElementsKit plugins are not working after I updated them. My whole site is now broken.
Please update ElementsKit plugin with latest version. As well update the sassico theme with sassico essential plugins
