Hi asliyuce!

Please take a look at “wp-admin > Ark > Sitemap”. If you are having issues sending a message, please simply contact us through our profile page contact form.

Thanks and cheers!

Hi skop81!

You could try changing the post type to product in the Loop tab of a Portfolio element. Then you might need to use PHP sub-elements in the General tab to print the data you need.

If you are a developer you can consider implementing the Isotope or Packery libraries for example. You can use the Loop element and again the Loop tab to print a custom loop of products, onto which you can connect the sorting library with CSS classes.

Thanks and cheers!

Hi semt20!

You just need to make sure they all fit on one line. We can give you some CSS tips on how to make the menu items more compact, just reach us at http://arktheme.com/open-ticket/ with your wp-login and we will take a look.

Thanks and cheers!

Hi galkito!

If your server is not configured to send e-mails you can use this plugin as a replacement https://wordpress.org/plugins/post-smtp/

Hope this helps.

Thanks and cheers!

Hi artiso!

We are allowed to provide support only to users with active support pack. You seems to have purchased the theme some time ago so your support pack has since expired. And you have not renewed yet. You can obtain additional support packs on the product page. Thank you for your understanding.

Thanks and cheers!

Hi Mardell!

Make sure you have latest PHP, WordPress, Ark and plugins versions. Then flush any cache you might have. If that won’t do the trick use the contact form on our profile to send your wp-login so we can take a look.

Thanks and cheers!

Hi divad771!

There is only one style for the hamburger III and close X icons. You would need to write custom CSS to change it.

Thanks and cheers!

Hi Jillian54!

Our hosting provider had issues but it should be all back up by now in all location zones. We apologize for the inconvenience.

Thanks and cheers!

Hi Befrank108!

You need to be a registered customer and have an active support pack to receive support. Anyway, that function is from WP core so maybe your whole WP install is not working well. As a start, I would suggest updating everything to latest versions and then flushing any caches. For any further assistance, please consider purchasing the support pack, it helps fund the resources we use to be able to provide support.

Thanks and cheers!

Hey Divad, could you, please, open a ticket and include your WP login?

We will check out the issue and sort it out for you.

Thanks, Tom

Hi, it seems that you have to asign the template on sitemap not only to “Single Products” but to other Woocommerce Templates as well, in my case “Product Visibility”, “Product Materials” and “Product Carving”... no idea why Woocommerce created them but it works now. Thanks.

Hi divad771!

I am glad it works for you. Yes, there are many possibilities for customizations like that. You can use the same layout over and over too.

Thanks and cheers!

Hi ericlarge!

That is very nice to hear, thank you for your support! It is probably a page from the Main demo package. I suggest trying it on dummy installation first.

Thanks and cheers!

Hi spacerywirtualne!

Please open a ticket at http://arktheme.com/open-ticket/ and we will be happy to look at the issues you are having.

Thanks and cheers!

Hi Fae_Art!

Make sure WP core, theme and all plugins are up-to-date and all caches are flushed. If that won’t help please open a ticket at http://arktheme.com/open-ticket/.

Thanks and cheers!

Hi cursuriccse!

The classic 12-column bootstrap grid is not divisible by 5 (or 7, etc…) but you can do the following on your own if you really need to break out of the grid>

Apple left margin of 8.333333% on the leftmost column. Also can be said as (100/6)/2.

Thanks and cheers!

Hi divad771!

You would need to implement some kind of preloading library (usually designed for preloading images) that hooks into the video code and re-inserts it after the rest of the page has loaded. But that will cause the video to not play for a little while at first.

Thanks and cheers!

Hi elipr!

Please open a ticket with your wp-login at http://arktheme.com/open-ticket but first please check if you actually have any templates in “WP-admin Ark > Templates”.

Thanks and cheers!

Hi there i’m still waiting for your answer with my problem, also i have a new one now the custom fields (acf) does not work, doesn´t show, please help!!

Hi elipr!

I have checked your ticket and you seem to have gotten some answers by now. Please continue the discussion there because these are two separate threads.

Thanks and cheers!

Hi dikitriki05!

Yes, you can order any premium service through http://arktheme.com/hire-us/

Thanks and cheers!

Hi behrangsamareh!

Please send us your site URL through this form https://themeforest.net/user/FRESHFACE and we will show you.

Thanks and cheers!

Thank you so much for your email. It works now

Hi dikitriki05!

we have replied to it on Feb 26, please check your spam folder probably.

Thanks and cheers!

Hello, from yesterday (PM)

Hi dikitriki05!

Sorry, I can’t see any other messages like that. Please send it again via form located at https://themeforest.net/user/FRESHFACE

Make sure you are logged in as dikitriki05 when you do that.

Thanks and cheers!

Hi divad771!

1.

Have you tried:

WPML > Languages > Menu language switcher

Feel free to open ticket at http://arktheme.com/open-ticket/ if you won’t find a solution there. Make sure to include wp-login as we would need to check it out for you.

2.

ACF plugin, premium version is already included for free with Ark.

Thanks and cheers!