23248 comments found.
Hi When we make product with “Custom Product Layout”, google rich doesn’t detect it as product.please fix this problem in next update.
Hello, @maxwebone,
I have just tested it on my test site with same product page builder functionality and it is working fine for me, no any error: https://search.google.com/test/rich-results?id=CaYx6grYuim2BJY9EDV3ww
Regards, P-THEMES.
Hi
Please check this test result: https://search.google.com/test/rich-results?id=kRPAeUNhkNz-pZQdSvYrWA Google rich detect it as product but when make it with custom product layout it doesn’t detect it as product.
Hello, @maxwebone,
Products which don’t have any review rating occur this warning. We cound’t add “offers”, “review”, or “aggregateRating” for empty reviewed product.
That’s because it requires more than 0 review count and review stars. So you need to input at least one review for all products to remove this warning. This is not a bug. Warnings tells there is no review/rating for that product. But we can’t fix 2 warnings even though we set review/rating for products.Brand and gtin, | isbn | mpn.
For these warnings, please check this url. https://rich-snippets.io/rich-snippet-product-woocommerce/
Regards, P-THEMES.
Hi my problem is not warnings, my problem is detection of google as product.if you check result link it has product section but in your result that made with custom layout , google doesn’t detect it as product and doesn’t show product section.
Hello Please check this picture: https://ibb.co/ggF9mxT
Hello, @maxwebone,
I am sorry for all the inconvenience, I got your point now, and tested it in deep and finds the same issue, you are right, it is not detecting it as a product with Custom Product Layout, I am very thankful to you for notifying this issue to me, I am forwarding this issue to our development department for testing it in deeper and try to fix it with upcoming updates of the Theme, so please be patience and apologize for this inconvenience.
Regards, P-THEMES.
Hi Team,
I interest in buying this theme. Theme was good. I have one query: https://www.portotheme.com/wordpress/porto/architecture/ https://www.portotheme.com/wordpress/porto/classic-original/After purchasing theme, can I use both demos in one license?
Hello, @RakeshMuppu,
First of all, thanks for showing your interest in Porto WordPress 
You can Import the single Demo on the single site/domain with a single license only, if you want to change the Demo you have to reset your WordPress or override previous Demo with a new Demo.
OR
You can use Porto Studio functionality as well and Import any of the Demo any section/page on your site as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Thanks for the reply,
https://www.portotheme.com/wordpress/porto/architecture/-- I want to use this as a main page of a website. https://www.portotheme.com/wordpress/porto/classic-original/-- I want to use this for subpages of website.Please provide me a solution…
Hello, @RakeshMuppu,
You have to Import this: https://www.portotheme.com/wordpress/porto/architecture/ on your main site as the main demo by following this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ and then use Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/ and Import this page: https://www.portotheme.com/wordpress/porto/classic-original/ on your site new or any page as per your requirements.
Regards, P-THEMES.
HI Support ,
we have purchased this theme from another account of us but We dont have access to that.
We have purchase invoice mentioning the confirmtion of the Payment.
We are requestung an update for the theme.
Can you guys please assist.
the user who purchased was geobizops.
Appreciate your support
Hello, @cessnapilot3000,
Please contact Envato for it and ask to share the latest Theme with you, until and unless we will varify the purchase code we are not able to share the latest version of the Theme with you, so please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will help you out.
Regards, P-THEMES.
Sure I will be sending over the invoice. Thanks you for the support
I have sent you purchase code
Hello, @cessnapilot3000,
Now, please be patience, once your email turned will come, the support team will reply you.
Regards, P-THEMES.
Hi Porto I will renew support but for now I kindly ask how change the color of LOAD MORE button… Thanks.
Hello, @unoserver,
Can you please share the screenshot of that Load More button and the URL of the page that Load More button has so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Please Check https://ibb.co/KN0KBT5 Thanks
Hello, @unoserver,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
ul.products li.product-col .add-links .button {
background-color: red !important;
}
Regards, P-THEMES.
Hi Did not work for what I need. It changed the color of Add Cart Button But not the LOAD MORE Button in Products Archives Pages. Please see /shop page.
Hello, @unoserver,
Ok, Then Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.shop-loop-after .woocommerce-pagination {
background-color: red !important;
}
Regards, P-THEMES.
Thanks It works perfectly… One last question. How to change the font color to be applied to given background?
How to change the font color to be applied to given background?
Hello, @unoserver,
For changing the font color, please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.pagination.load-more .next {
color: green !important;
}
Regards, P-THEMES.
Thanks for the best support ever.
You’re Most Welcome!!
I don’t have the blocks section on my WP sidebar. Please advise.
Hello, @birkmanit,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Why another account? This section should appear in any case, that’s what your product is based on and one cannot use it without these blocks. Why the poor service?
Hello, @birkmanit,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Dear Sirs. how i can add the WPML Lang switcher in nav menu?
i found it thanks
Sound’s Good!!!
You are the best
Y qué forma ai para que no se importen los productos ficticios que trae la plantilla?
Hello, @javirus24,
The Demo Import will import the Demo content as well and Demo content includes demo products as well, so you have to delete those demo products manually.
Regards, P-THEMES.
Porque al cambiar de plantilla sigue instalados las cosas del tema anterior?
We have replied to your duplicate comment here: https://themeforest.net/comments/26294613
Porque al cambiar de plantilla sigue instalados las cosas del tema anterior?
Hello, @javirus24,
If you completely want to remove the old Demo content and go with the new one, then you can use this plugin: https://wordpress.org/plugins/wordpress-reset/ and then reset your WordPress, it will remove all the content including pages/posts/custom post types/products, etc… and then you have to Import the new Demo again.
Regards, P-THEMES.
Hola , donde se pueden modificar el número de teléfono , el correo electrónico y la dirección que trae la plantilla por defecto?
Hello, @javirus24,
You can put/change/modify the contact info from Porto >> Theme Options >> Header >> Contact Info as per your requirements.
Regards, P-THEMES.
thanks for this amazing themes
Many thanks, @yek-at!!! and exactly what we love to hear! We look forward to continuing to work together!!
Hi there,
I have a problem with the activation of the theme.
I get the message: Your ip address is blocked as spam!!! I reinstalled the theme. 3 days ago it went just fine on the same server.
Please help in whitelisting my ip.
Thanks in advance..
Regards, Janne devoordeelman.nl
Anyone please? We have a paid webdeveloper here whole day working on our website but he cannot go on untill the ip address has been whitelisted. 
Thanks.
Hello, @GBSbv,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our email newsmartwave@gmail.com or aizazawan55@yahoo.com so that I’ll check and solve the issue for you on your site.
Regards, P-THEMES.
Hello,
I think you mean the main wp dashboard themes options to deactivate as for the ‘porto’ dashboard does not seem to have this option.
Nevertheless I did that and the issue has been resolved. Porto is now properly activated.
Thanks for the reply.
Keep up the good work!
Regards, Janne
Sound’s Great!!! that you have managed to solve your issue by yourself…
Thanks for contacting us.
Have a great day
Please update the Porto template. We have been waiting for the update for a few days
Hello, @wingooone,
The latest Porto WordPress version is 6.0.6 and it is fully compatible with the latest version of the WP and WooCommerce as well, you can check our Theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hello, I need to unlink my second purchase code from “matgarweb.com”
Hello, @shareefahmed,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
HI. How are you?
Can you reset the license i have purchase the Porto recently? I made a mistake and i put on a wrong domain. Sorry.
Thank you so much.
Hello, @haegger,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi,
We are using Proto Theme and notice that each block has its own indexable URL as these are simpyl queries.
Are these inteneded to be public facing and indexable?
any way to stop this without stopping them from being used?
Relaly bad that a user could get to our site from a block page and that looks terrible as user?
And the new Template Builder feature, once we resolved the migration issues, works well but is really really resource intensive any way we can make this better also?
Thanks.
Hello, @ASUKEnvato,
Yes, the block has its own indexable URL, and there is no option in our Theme to change its URL, it auto-generates with the Title of the block, and also the new template builder feature is also working fine for me and other users, it does take intensive resources, it must be because of any other reason on your site or server.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 16/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
i want to use my license but i got a problem. How can i reset my license?
error: This code was already used in gumuszade.com
but i am not using in https://gumuszade.com
can you help about this please?
thanks
Hello, @sahinb,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team.
I just noticed an issue with the theme. There seems to be an issue accessing the my-account page with WooCommerce for logged out users. Have switched themes and it works OK. Cna you please advise.
Sean
Hello, @4tcmedia,
I have just tested it at my end and it is working perfectly fine for me, it must be some sort of confliction or Customization issue on your site.
Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, and if not then please remain all the third party plugins deactivated on your site and share your site WP Admin Login details and the permission to debug your site which includes deactivating all the third party plugins and on site customization as well so that we will debug it for you on your site.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hello there Porto theme, I just updated my porto theme from 5.2 to 6.0.6 manually. Now Porto Child is still activated, should I activate the 6.0.6 or should I live it the way it is. Best Regards
Hello, @nirv1,
If it is working perfectly fine then no need to activate the Parent-Theme, you can go with Child Theme as well, Child Theme is basically the name of a couple of Customize files, it actually takes all the content/style/data from Parent Theme.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 23/10/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Could you please tell me why product category images are blury in this theme? I have tried many different sizes and settings but no luck.
Hello, @dippi1,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with huge size of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting.
That’s all.
Regards, P-THEMES.
I have 2 sites that use 2 separate Porto purchase codes. Unfortunately, one site is not being used anymore ‘boldbaseball.com’. Are you able to reset the purchase code for this so I can register a new site? Thanks so much. Love Porto.
Hello, @jgraber33,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
