26688 comments found.
We are using a left vertical menu but on mobile, when you click the hamburger, it displays a top menu. How do we move the mobile menu to the right side? (Note: there is no option in settings for “side area” that is on your video.) We can put a menu widget into the widget side area, but can’t figure out how to make that the mobile menu and open when you click the hamburger. Does the theme support the mobile menu on the right?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Hi, is this theme already running on WP 5.6 and 5.7? Its just saying 5.5 on the right! Thanks
Hi there,
Yes, the theme is compatible with the latest WP so you can update it. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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great, thanks!
Hi there,
Glad we could help!
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Please address the issue that your drop-down menus in the navigation do not work with some versions of iOS Safari. This is a major issue and I’ve been unable to get an accurate timeline of when this will be fixed.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
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I did open a support ticket, over a month ago. I followed up with an additional support ticket asking for a timeline of when this would be fixed and was unable to get a direct answer.
Hi there,
We do see that all your requests are closed and answered, however you are more than welcome to make a follow up or simply create a new one. Also you have been provided with guidance on what you could do and our team has has forwarded to our dev team so please continue the conversation with our support team so they can help.
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Good evening we are installing the demo of the theme, but it does not load more than 8%. How could we solve?
Hello there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from these articles:
- for demos made with WPBakery – How to Import Bridge Demos Made with WPBakery
- for demos made with Elementor- How to Import Demos Made with Elementor in Bridge
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
how do i update the theme
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Thank you for reaching us!
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Nice work, GLWS
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my license isn’t on any website but when I try to use, it says it’s on a website. I need the license freed.
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Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just renewed my support but when I tried to post a support ticket on your website it’s still saying my license is expired. Can you please assist?
Hello there,
Thank you for reaching us!
This could be a temporary issue if the old session is still active, and it is necessary to clear browser cache in this case. After that please try submitting ticket once more.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I need to deregister my theme but I don’t have the test environment to remove it myself. Could you help? thanks
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
For buyers whose support have expired, are we able to browse/search the helpcentre for posts marked public that could answer the issues we are facing?
Hello there,
Thank you for reaching us!
Our Help Center is a private forum so all tickets are private.
You can access our Knowledge Base that covers the most frequently asked questions about our themes, as well as a unified documentation database containing the user manuals for each individual theme. You can also check out the official Qode Interactive YouTube channel, where we post extensive video tutorials.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the Bridge theme compatible with Dokan Market Place? https://wedevs.com/dokan/features
Hello there,
Thank you for reaching us!
We haven’t tested Dokan Market Place plugin with the Bridge theme so we cannot guarantee it’s 100% functionality. Please understand that there are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
Can you please reset my activation code? I’ve deleted my old website Thanks
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Some problems with https://bridge253.qodeinteractive.com!
1. https://ibb.co/G0n3PJr 2. https://ibb.co/Jcf9bqV 3. https://ibb.co/n0TBg84
1. does not appear anywhere! 2. does not appear anywhere! 3. Not work?
4.content.content_top_margin_none { can’t be “in grid”, only “full width”?
5. I can’t remove the map from single property?
6. How do you create this Thumbnails gallery? https://ibb.co/GJRyLs6 Uploaded photos for gallery become huge!Thanks in advance!
Hello there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i remove website longtime. how to reuse my key from old website.
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Video Tutorials
Qode
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Hello,
I add link in “Qode Social Icon” that in widgets, but the site crashed at the level of style, so I deactivate the plugins, and the site became fully visible, so I thought there was a problem with “bridge-core” plugin, and I was right; When one of these files ( load.php & widget-loader.php ) on the path ( wp-content/plugins/bridge-core/modules/widgets ) is disabled, the site works fine, but without the icons and text with it.
Hope there is a quick solution to this problem.
Thank you.
Hi there,
Please provide your site url so we can investigate.
Support
Video Tutorials
Qode
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Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Video Tutorials
Qode
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Hi, when using Full Screen I always have a white part at te bottom of the screen. How to solve. see https://solar.vlgroup.be/home2/
Hi there,
We do see that you have some negative margin so please check your settings, as well as your image has the height of 960px so you could perhaps consider using a bit bigger image.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi there, There’s some problem with Layer Slider. The plugin doesn’t want to be installed, it doesn’t appear in the extensions page, but it’s there !
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Is Bridge theme compatible with Elementor PRO and Memberpress plugins?
Thanks.
Hi there,
The theme is compatible with the free version of the Elementor plugin which is more than enough to achieve anything you do see on our demo website. When it comes to the full compatibility fro Elementor Pro our team is in contact with Elementor and if this will be added you will for sure be notified.
Memberpress plugin is a third party plugin that has not been tested with our theme and we cannot guaranty theme compatibility unfortunately.
Thanks for understanding and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
when i try to deregister theme, it stucks on please wait forever ! i need to deregister to install in another directory / or another domain thx
Hi there,
Thanks for writing in.
Please check this article that can help you here. Also if you need any further assistance feel free to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, is it possible to remove the search button in template 253, in the slider in “qode property search”?
Thanks
Hi there,
Thanks for writing in! Yes, the search feature is added within the slider and can be removed for sure.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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