256 comments found.
Have a nice day, for some reason the Instagram Post on the site doesn’t work. When I go to that disconnect I quit Wordpress and have to log in again. What could be the problem, so I’m not going to renew the Support now, it would be expected if one already buys the template then it will work. Or if there is a central problem due to something, customers should be notified. (www.weddingfilm.at)
Hello there,
Thank you for reaching us!
Please contact us through this email, include your purchase code in the email, and our support team will assist you.
You can also check the article in this link.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, how can we remove the side margins on the main home page? https://theaisle.qodeinteractive.com/. thanks
Hello there,
Thank you for reaching us!
These margins are added with Passepartout option in Elated General options on the page, so it is necessary to set this option to “No” ( please see screenshot ).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello!! I had to delete all the content of my site and database and started again. At that moment I didn’t read about the need of de-registering the theme. Now, I installed the theme again but I’m not able to register the theme. What should I do about it? My ticket #116102
Thanks
Hi there,
We deregistered your purchase code, you can use it again.
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Elated Portfolio part of
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Many thanks! It works great.
You’re welcome!
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Hi there!
I registered my purchase code to a under construction website i deleted (for some problems with misconfiguration). When i rebuilt my web, i tried to register but it tells me Code is already registered for other domain. What i can do?
Hello there,
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.
Support
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IN LOVE with this theme! Good question!~ Any idea how I can make my logo larger? so it overlaps the slideshow? Thanks in Advice! going to purchase this theme again!
Hello there,
Thank you for reaching us and thank you for your kind words!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will gladly help you to set this up.
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hello! I try and sign up on the support page. But I never get the Verified Email back so I can log in…......... It says ” Your account has not been verified yet.”
Hi there,
Sorry to hear this, sometimes it might happen that the verification email ends up in spam folder. Luckily we have manually verified you account and you will be able to submit a request now.
Thank you for your patience.
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Thanks! I submitted the ticket!@ # 110506
Hi,
We’ve checked and we see that your ticket has now been updated with response.
If you need any further assistance please continue the conversation with our support team and they will gladly help.
Support
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:/ I didn’t get an email… where do I find the response at?
Hi,
Please login to your account at Help Center and check the ticket. If you have any additional questions regarding theme please continue the conversation with our support agent. Thank you.
Support
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Hello, I just bought the Aisle theme, but unfortunately missed that I was logged in under a wrong account. Please, could you return/reimburse the purchase. Thank you! Jakub
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, I bought this theme and the mobile version of the website “invitation-split” is not consecutive. How to change it?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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I am not able to import the demo files. I have tried that a few times and luck.
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Customer service does not exist at this place. Very bad! I am so disappointed with theme and their customer support.
Hi again,
We located your request on our helpcenter, and we see that it has been answered. If you need anything else, please don’t hesitate to write in. Our agents will be happy to help.
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Hi, I bought the theme last year. Could you tell me if there are available updates for Woocommerce 5.0 and Wordpress 5.6.x?
Hello there,
Thank you for reaching us!
The theme is compatible with WooCommerce 5.0 and WordPress 5.6.x. Also, you can always try the suggestions from this article – Issues With The New WordPress 5.5 and 5.6 Updates And How To Solve Them.
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Hello! It’s been quite a while since the last theme update. Is it safe to use Wordpress 5.6.1?
Hi there,
Thanks for writing in!
It is compatible but please read this article here.
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sorry this may be a dumb question, but what’s the difference from the portfolio post and the blog posts? or are they the same
Hi there,
These are different custom Post types, post is default custom post type within WordPress and Portfolio is one of our Custom Post type added. So posts are the default content type that is used for blog posts.They are dynamic content, with the first blog post displayed changing as a new one is added.
On the other hand, Portfolio or other custom post type are different types of content you can use to add advanced features to your site, such as testimonials or a portfolio of your work or products.
Do let us know if you have any additional questions.
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Hello!! I was experimenting some trouble with my website, so I created a new database and started all over again. I installed the theme and plugins but I can’t complete the registration, because it detectes I had already used it, but I’m working on the same domain. How can we fix my license so that I can be able to use it? My support ticket is 94438 from yesterday.
Thanks a lot.
Hi there,
Thanks, once we check we do see that your request was responded to so you can register your theme once again.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi,
We are currently experiencing an issue on our Live site with its map showing a different address. We have sent you a support ticket request (# 94457). We really need your immediate help with this.
Thanks a lot,
Hi there,
Once we check we do see that your request has been responded to so please continue the conversation with our support team if needed.
Thank you for your patience.
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my files dont contain a verfication code: visual-composer-page-builder-for-wordpress-license.txt slider-revolution-responsive-wordpress-plugin-license.txt
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hello,
thank you so much.
I mean the color of flowers and the background like under testimonials and the block under the video in the main menù.
thank you regads
Hi there,
These are images that comes with the demo content. We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself. If you purchase a license you should be able to change the colors on them for sure with Photoshop.
Do let us know if you have any additional questions.
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is this compatible with yoast plug in?
Hi there,
Thank you for writing in. Glad to hear you are interested in The Aisle theme. Yes, it is Seo friendly and you could use seo plugins such as Yoast with it.
Do let us know if you have any additional questions.
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Hello, i like this theme, i would like to know if is it possible to change color of the decoration and other element. Is it possible to install instagram widget to see the feed into the site?
Hi there,
Thanks for taking an interest! Could you please be more specific on which elements you wish to edit so we can be sure. Our theme comes with a lot of options, and you can change the color of headings, background, fonts and elements however we do need to be sure what exactly you refer to.
The theme comes with our Instagram widget which you can use to show your feeds.
Do let us know if you have any additional questions.
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Hi! really nice template, I have one question is it possible to add a contact form to the bottom footer so no matter in what page you are there’s always a contact form? and also add the Instagram feed to the footer so is always present no matter on what page you are
In the main home does the logo can be centered?
Hi there,
Thanks for taking an interest! You can for sure add the contact form to your footer using the widget area for footer. This is valid for instagram also.
You can see here our header options presented as well as you do have showcased all the header options on our website demo. On this page https://theaisle.qodeinteractive.com/announcement-home/ the centered logo is presented.
Do let us know if you have any additional questions.
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and also another question what will happen if I import the template to my site? will it overwrite delete my site?
Hi there,
You do have an option to use boxed layout and define the width of your content. First of all, we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.’
We hope this helped and let us know if you have any additional questions.
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Hi there,
Usually we are always recommending you to install the theme and import the demo content on a clean installation.
As we mentioned you can always import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes. So if you do plan to import the theme over your existing content always make a backup.
Also feel free to send us a mail to our here for any additional questions you have.
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I was reading about staging sites do you think this could be a good move so i can tweak the site without affecting the main site until the site is ready?
Hi there,
You can for sure work with the theme on your staging site and then transfer it to your regular domain.
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Thanks you have been very helpful next week i’m gonna buy the theme and start doing the staging on my site 
Hi there,
Glad we could help!
Support
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Hello how to import demo the if i can’t upgrade my post_max_size to 256M, only can change to 128M on the cpanel.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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How can I remove the zoom and download feature on the lightbox in portfolio?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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