23247 comments found.
How can we get rid of this horrible white section at the top of mobile view? It comes from the content and currency switcher section.
https://prnt.sc/10nbh90Hello, @wheesht,
Can you please share the URL of your site having this issue so that I’ll check and help you out with a Custom CSS solution for fixing it?
Regards, P-THEMES.
Thanks, this should be the last request for this site… I promise lol
Hello, @wheesht,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media(max-width: 991px){
.vc_row.custom-bg {
display: none !important;
}
}
Regards, P-THEMES.
could you please reset my purchase code ? Thank you
Hello, @mahmoudsea,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, can you reset my purchase code? Thanks.
Hello, @MilosSpasic,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi! Оn how many domains can I use the theme?
Hello, @radoslavcarev,
One single license for one single site/domain only. This is Envato policy, you may wish to confirm from them as well.
Regards, P-THEMES.
Hi,
1. When I select and save Header Types 11, it’s not showing the top blue bar on the select menu items. So how to do it? (please refer to the link)
https://prnt.sc/10n4vpt2. How to add the custom icons to the menu items (eg: Home, About us, Products ..etc)?
https://prnt.sc/10n4zz33. How to create custom Hedders? any video tutorial?
Thanks!
4. How to add the custom icons to the menu items like this (top middle)?
https://prnt.sc/10n8wgeHello, @sfantagiro,
1. Please go to Porto >> Theme Options >> Menu and set Main Menu Type as “Top Border on Hover” as showing below:
2. You can only set the FontAwesome Icons beside the Menu item and we have the detailed article on this, please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057179--23-how-to-set-font-awesome-icons-beside-before-menu-items-
3. For now we do not have the video tutorial for it, but we will make the specific tutorial for this in near future, but it is under Porto >> Template Builder and we have the tutorial on this and how to use it, please watch it here: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/ and by following the same way, you can create your own Custom Header as well.
4. After following the 2nd point, you have to use Custom CSS for changing its position as per your requirements.
Note: Please note that this platform is only used for small and presale queries, not for such lengthy and multiple issues/queries, so please always try to reach us via our support system here: http://portotheme.com/support and also always generate a fresh new ticket for every single issue, it will help us to understand the issue properly and it will also help you to understand the solution properly as well.
Regards, P-THEMES.
My gravity forms is not aligned onto a wide format text its squeezed in, for example PRINTED SIDES is ontop of each other and the quantity is on the right. how can I fix this? https://dev.printdallas.net/product/linen-24pt/
Hello, @doriansuarez,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .gform_wrapper {
width: 100% !important;
}
Regards, P-THEMES.
Hello, i have a problem with the price filter, if i change it the products don’t load, i have a lot of products in my website and i think that would be the reason but still i don’t think something like this should happen.
Hello, @g3golden,
Please go to Porto >> Theme Options >> General and turn OFF the SKELETON Mode from there, save changes and check back your site, after removing the browser cache.
Regards, P-THEMES.
hi! I have a problem, my store is in spanish, but it results I have mixed language, I have two weeks trying to fix it, for example view cart, update cart and other words are in english other in spanish, how can I fix this please, I was thinking using wordpress with porto and woocommerce will be easy but is not
Hello, @styleurbano,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem updating the template. “Error: Your ip address is blocked as spam!!! ”
Hello, @Automerkit,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and help you out in solving your issue on your site.
Regards, P-THEMES.
Hi, how can I activate the product review? I have activated in woocommerce but I cannot see any way to add a review or activate them in the product page. The category page has the stars on each product but I cannot add or change it. Thanks
Hello, @squaladesign,
Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. https://postimg.cc/sMW7xg1D
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/05/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi! First of all, thank you so much for your amazing theme. I love it! I dont know what I have done, but it has disappeared from custom tabs the reviews option. I cant find where reactivate it again. It would be so kind if you could lend me a hand. Thank you so much!
Hello, @BorjaGutierrezGoiria,
Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. https://postimg.cc/sMW7xg1D
Regards, P-THEMES.
Hi, is it possible reset my purchase code? Thanks
Hello, @daniloviana13,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hey porto team. I’m using 6.0.6. Not sure if this is a bug or not, but all color changes I make through the theme options do not take on the live site. Also, the side header style takes up the whole page and does not show the body at all. If, however, you go to the customize.php page to make changes everything is correct for the preview, but it will not publish to the site. For instance, it is always showing the header background color as #222529 no matter what I select in theme options. It looks like it is pulling it from dynamic_style.css. I assume it is tied to some sort of javascript or something. Anyways, I don’t have active support right now so I’m not asking for deep involvement. Just if you’ve seen this before and it is something simple or not. Thanks.
Hello, @jgraber33,
This is nothing but the cache or file permission issue only, please read and follow the instructions written in the below-given article, I am sure it will help you in solving your issue.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 19/02/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Some Problems need to be fixed
1- How to display lightbox popup (always) for login & register? I tried but nothing happens
2- I have problem with Countdown Timer it’s blocked and cannot loading, I removed and reinstalled porto functionally but i still have the same problem (Here the error with jquery) :
Uncaught TypeError: t(...).porto_countdown is not a function at HTMLDivElement.<anonymous> (countdown-loader.min.js:1) at Function.each (jquery.min.js?ver=3.5.1:2) at s.fn.init.each (jquery.min.js?ver=3.5.1:2) at o (countdown-loader.min.js:1) at HTMLDocument.<anonymous> (countdown-loader.min.js:1) at e (jquery.min.js?ver=3.5.1:2) at t (jquery.min.js?ver=3.5.1:2)
3- I have activate the Sticky Icon Menu bar for mobile but it not working? also i want to make this menu bar always visible at the bottom on mobile.
4- The search form has a small space to write and the end of form is closed, may i know how to change it. ?
5- How to import all porto demo manually and where can i find all demo content on porto folder?? is there’s any other way to import demo without (setup wizard)
6- Porto Elements does not display correctly Here example: Accordions page
Title 2”][vc_column_text]Donec tellus massa, tristique sit amet condimentum vel, facilisis quis sapien./vc_column_textvc_accordion_tab title=”Accordion Title 3”Donec tellus massa, tristique sit amet condimentum vel, facilisis quis sapien./vc_column_text/vc_accordion/vc_rowvc_columnvc_separator color=”custom” gap=”tall” gradient=”yes”/vc_row[vc_column width=”1/3”][vc_custom_heading text=”With Icons”
All porto elements display like this, May i know why or how to fixe this?
7- Can’t find shortcodes list ??
8- Template builder May i know where is all the elements pages ? nothing found when you import it? i import demo themes but it cannot import all the elements needed Also i have trying to customize the Product Bottom but it delete the single product page??
9- When import theme via porto studio on elementor it doesn’t display correctly as in the demo?
10-Live Customizer has very low speed and sometimes it gets stuck?
Briefly I’m a new buyer and I want everything works without any problem as you show us on the demo Thanks
Hello, @daboussiyousri,
1. You have to set the Login Style as “LightBox” from Theme Options >> WooCommerce as showing below:
2. Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
3. It only appears/shows when you scroll down the page and this is the default functionality of the Theme and you can not change it except Customization. Regarding it is not showing/working on your site, then please once check with deactivating all the third-party plugins and check back your site after removing the browser cache, if this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site and if this will not resolve your issue then please remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
4. You will find all the possible Search Option under Porto >> Theme Options >> Header >> Search Form as per your requirements.
Other than those you have to use Custom CSS for changing it.
5. The Demo content is on our internal server and when you Import it, it will import from our internal server, so the Demo files are not included in the Theme package. and if you only want to Import some of the sections and pages, then you can use Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
6. This seems to be that you have not Installed and Activated the WP Bakery plugin on your site, those are the shortcodes of the WP Bakery plugin. Please check it otherwise please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
7. Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD , It will Import all the shortcode pages on your site.
8. Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/ that how it works.
9. Please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
10. It depends on your server performance, please try to set your server requirements as listed below and then try to check it back again:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MNote: Please note that this platform is only used for small and presale queries, not for such lengthy and multiple issues/queries, so please always try to reach us via our support system here: http://portotheme.com/support and also always generate a fresh new ticket for every single issue, it will help us to understand the issue properly and it will also help you to understand the solution properly as well.
Regards, P-THEMES.
So I can’t login to your support site and also don’t have the Blocks section in WP sidebar. Also, you wouldn’t answer me from my other user. All in all, I have an extremely poor experience with you guys.
Found the blocks under “porto templates”. Please note that on your documentation site it says they should be under the WP Blocks section. Extremely disappointed you wouldn’t give me this simple piece of info (or better yet, publish the right info on your site) even though I asked TWICE. You’d rather spend your time and mine making me login with a different user and providing zero assitance.
Hello, @talbarz,
Really sorry for the inconvenience, but we are not allowed to provide support to those users who did not purchase the Theme from ThemeForest (Envato), and before this comment, you contacted another account that did not purchase our Theme and that is the reason we were not providing you with the solution, you have contacted us now with Theme purchased account, so you could also do it before as well.
And for Blocks, Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
https://postimg.cc/HrwHt5MS
Hope this makes sense now.
Regards, P-THEMES.
Hi – I’ve moved server but forgot to deactivate license before taking it down. Can you reset my latest purchase code in order to reactivate it on the new site?
Hello, @jont1976,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem updating the template. “Error: Your ip address is blocked as spam!!! ”
Thanks for fixing the problem.
Hello, @afsinyuce,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our email newsmartwave@gmail.com or aizazawan55@yahoo.com so that I’ll check and solve the issue for you on your site.
Regards, P-THEMES.
Hello,
Nice to talk to you here!
Here are the two urgent bugs happening to my Porto website:
1. Demo content missing/not showing; I imported a demo but the website homepage missed most ot the contents(images and header and styles…) that shown in the demo, the homepage looks like messed up.
2. 403 forbidden. Every time when I tried to edit the menu part, it always comes up with the 403 error message when I clicked the save button. Also in the process of customizing the page with Elementor, this 403 error sometimes came as long as I tried to save.
Could you please help me to get rid of these issues as soon as possible? And please tell me if anything I can do.
（I’ve sent an（some) email to you with my admin login details, you can check there or let me know to provide again.)
Hope to hear from you soon. Thanks!
Hello, @anoatech,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
I still don’t have the blocks section on my WP sidebar and you haven’t replied my comment since yesterday. Without it I cannot edit my site! It’s unkind to ignore this when there’s clearly something wrong here.
Hello, @birkmanit,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi When we make product with “Custom Product Layout”, google rich doesn’t detect it as product.please fix this problem in next update.
Hello, @maxwebone,
I have just tested it on my test site with same product page builder functionality and it is working fine for me, no any error: https://search.google.com/test/rich-results?id=CaYx6grYuim2BJY9EDV3ww
Regards, P-THEMES.
Hi
Please check this test result: https://search.google.com/test/rich-results?id=kRPAeUNhkNz-pZQdSvYrWA Google rich detect it as product but when make it with custom product layout it doesn’t detect it as product.
Hello, @maxwebone,
Products which don’t have any review rating occur this warning. We cound’t add “offers”, “review”, or “aggregateRating” for empty reviewed product.
That’s because it requires more than 0 review count and review stars. So you need to input at least one review for all products to remove this warning. This is not a bug. Warnings tells there is no review/rating for that product. But we can’t fix 2 warnings even though we set review/rating for products.Brand and gtin, | isbn | mpn.
For these warnings, please check this url. https://rich-snippets.io/rich-snippet-product-woocommerce/
Regards, P-THEMES.
Hi my problem is not warnings, my problem is detection of google as product.if you check result link it has product section but in your result that made with custom layout , google doesn’t detect it as product and doesn’t show product section.
Hello Please check this picture: https://ibb.co/ggF9mxT
Hello, @maxwebone,
I am sorry for all the inconvenience, I got your point now, and tested it in deep and finds the same issue, you are right, it is not detecting it as a product with Custom Product Layout, I am very thankful to you for notifying this issue to me, I am forwarding this issue to our development department for testing it in deeper and try to fix it with upcoming updates of the Theme, so please be patience and apologize for this inconvenience.
Regards, P-THEMES.
