156 comments found.
Will there be an update soon? WordPress is now at version 5.7, and your lastest version is for 5.5. Also WP-Baker is now up to version 6.6 and the theme comes with version 6.4.1.
Hi there,
Musea is compatible with the latest WordPress, please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them Regarding WPBakery, please submit a request on our helpcenter and one of our agents will provide you with the latest version. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, I just updated to the latest musea core version and my site crashed. Now there’s a white screen with an error message. It says “Call to undefined function MuseaShows\CPT\Roles\musea_core_theme_installed()” I tried to solve it by installing a backup version of the core plugin, but it didn’t work. Help!?
Hi there,
Please make sure you have the latest version of the theme installed and active. If the issue persists, send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Thank you for your quick reply. Unfortunately, reinstalling the latest theme didn’t do the trick. I submitted an email, hoping for the best.
Hi there,
You can also provide us your website URL so we can check.
Please also double check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.
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Hi there,
Thanks, however since we could not access the website it is impossible to know much, but if you have turned to our support team they will for sure check this in detail.
Thanks.
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I have. Do I have to renew support for this? It’s critical I get this up and running today.
I was able to deactivate the Musea Shows plugin. Was now able to log into my admin dashboard. So it seems that something’s wrong with the Show plugin.
Hi there,
Please send us a mail providing your purchase code in it and our team will check this on your end.
Thanks.
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I already did yesterday…
Hi again,
Please provide your email address here, so we can use it to find your message on our helpcenter. Thanks.
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Don’t want to share it here, so I submitted it again right now. Request #104182
Hi again,
Agent has been informed, your request will be answered as soon as possible.
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Hi, I hope you haven’t closed my ticket #104812 yet as the issue hasn’t been resolved yet, but I couldn’t find the ticket in your database…it’s urgent, pls…
Hi again,
We located your ticket and notified our agent, it will be answered as soon as possible.
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Thank you for solving this so quickly!
You’re welcome!
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Is your theme compatible with woocommerce 5.0? If not, are you planning an update to make it compatible?
Hello there,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WooCommerce plugin.
Let us know if you have any additional questions.
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I installed the theme with the demo and suddenly I got this error in main home
[eltdf_button type=”outline-slit” size=”small” text=”Buy tickets” target=”_self” icon_pack=”” font_weight=”” text_transform=”” link=”#” color=”#ffffff” hover_color=”#ffffff” margin=”0 24px 0 0″ padding=”6px 38px 8px”]
you can see, https://dev.rubico.com.mx/ help me please
Hello,
Thank you for reaching us!
This is the text form of button shortcode. In case that shortcodes are being displayed as text please make sure that both Musea Core and WPBakery Page Builder plugins are installed and activated.
We have checked your site, and it seems that now everything is in order. If you need further assistance please submit a ticket at our Help Center and include your website URL and one of our support agents will assist you.
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Hi, there.
Last year myself and a team of colleagues bought your theme for one website (https://antart.easaonline.org/) and were very pleased. This year we had a crash on our site’s menu. It is not loading. We can’t figure whether that’s due to the theme or WP Bakery. We then realised we were out of support. So, in that case, we need to know how to proceed and whether this bug was known to you or not.
Many thanks in advance.
Hi there,
Please read this article here which can help you and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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Hi,
I’m working with the workflow item element and I was wondering if it’s possible to style the text. Currently, I can’t add html markup to make certain words bold, italic, or make them into links. I also can’t target the copy with css.
Thank you.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, how much memory_limit does this theme need? Thx
Hi there,
Thanks for taking an interest! Please check our article about the resource recommendations here.
We hope this helped and let us know if you have any additional questions.
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Hi Elated. I installed in my wordpress… after this I made a demo install (All) but I cant see thee PAGES.. In the pages section I dont have any page in there…
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi! I want to ask is there a way to put my logo in stead of Musea’s logo for the Preloading Animation – Loader Style – Musea spinner ?
Hi there,
Within Musea Options > General > Preload Image you can upload your own image.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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But I want to change the animation before this pics. How can I do that?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi I am doing my site in arabic, How to move the MENU from left to right
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367198-Do-Qode-Interactive-Themes-Support-RTL-Right-To-Left-Text-If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Guys I need your help please as I have a demo with my client shortly. Where can I edit the product detail page from the theme settings to change the banner and added the footers I want? Your help is appreciated!
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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I already did since yesterday but no one replied. Please this is very very urgent. This is the number #92586. I appreciate if you can reply now.
Hi again,
Agent has been informed, your request will be answered as soon as possible.
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Dear can we make sure it is answered today? I have a demo with my client in 1.5 hrs. Please this is urgent.
Hi again,
Our agent is working on this right now.
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I’d like to get this theme but the preview shows these random blue lines all over the screen that toggle on and off while scrolling down. Any way to fix that? https://cloudup.com/chbMVAkmfkt
Hi there,
As it is a bit hard to tell by a screenshot we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, want to ask. Are this theme Compatible with Polylang ??
Hi there,
Our theme is compatible with WPML and you can read more about it here. Please understand that Polylang has not been tested and we can’t guaranty theme compatibility.
Do let us know if you have any additional questions.
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am really finding it difficult to set the purchased them exactly like the demo, please is there any available video to guide me on this issue?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, I have some questions: 1) Is it possible to center the menu bar? And to put logo on the center or on top of it? 2) We really like the three column shop list layout, especially because when you click on the item it takes you to a nicely done descriptive page. Is it possible to use the same or similar feature in the gallery page? Or is it possible to mask out the ecommerce cart, price and payment features? For us it is really important that the user can click on an item and then browse a single item descriptive page, with more pictures and descriptions, but we don’t need an ecommerce for now. 3) How flexible is the theme layout (if we want to change positioning or alignment of elements)?
Hi there,
Thanks for taking an interest!
1. Within our theme options you can choose different header layouts
2. With the regular gallery shortcode you could choose to open a specific URL, so adding images and adding page url to them. Also, you can use a blog list or a portfolio list, and add it on any page, once clicked on a certain item it will open the Blog single page/ Portfolio single page where you could build your content the way you wish.
3. You can check our theme documentation in order to get a better grip on how the theme functions and what possibilities you do have. You can for sure rearrange, remove, add elements to suit your needs.
Do let us know if you have any additional questions.
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Thank you very much for your answer. How would the final rendering of a portfolio page look like? Do you have any example online? Moreover, does this theme support multi-language? Have a good day.
Hi there,
Sorry, but we do not have portfolio page presented. You could certainly build your own layout using the Custom portfolio layout our use an already predefinded layouts.
You should know that all our themes are compatible with WPML plugin which you can use to create a multi language website. You can read more about it here.
We are here if you have any additional questions.
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is one page possible and also with passepartout?
Hi there,
Thanks for taking an interest! You do always have an option to set the passepartout for your page for sure.
Do let us know if you have any additional questions.
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is one page possible with the theme?
Hi there,
Yes it is for sure possible to create a one page website with our theme. 
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Hi there,
Thanks for taking an interest!
We always do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.
We hope this is clear and if you have any further doubts please let us know.
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Hello,I have the same problem as “winnerskeepscore”
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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hello i am trying to buy this theme but its not getting through the payment
Hi there,
We are sorry to hear this.
You should contact the Envato Market team on this link , they handle all purchases. You can also read this: https://help.market.envato.com/hc/en-us/articles/202821550-Common-PayPal-Skrill-and-credit-card-issues We hope that you will resolve it soon!
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awesome theme
Thank you!
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