1599 comments found.
Hi,
Do you have a feature to create different pricing table for different resolution of images ?
Thanks
Hello! What pricing table do you need?
Hi, Suppose I want sell images on different resolution . So, is there a feature in your theme to create such pricing details for users to buy ?
Sure, it’s variable products in WooCommerce. Our theme supports this feature. More about here: https://docs.woocommerce.com/document/variable-product/
hello we have expired the support but we need support here. the issue we are facing is out of the mind, every thing is ok from server end and we have update the template and plugins to fix the issue but still NOVO TEMPLATE OPTIONS not working on backend, we are not able to change or update anything in the site…so please guide us why this happened and how we can fix it….
Hello! Please provide a screenshot
here is screen shot : https://prnt.sc/10se16m
Please send the Novo Shortcodes plugin version, Redux and WPBAckery
here you can find all plugins screenshot : https://prnt.sc/10seoqg
Please provide your URL and WP access to support@promo-theme.com
Hi, my support is expired so I can’t get help, but I need it because even if I make changes, nothing happen in the theme, which is making me crazy!. I just updated the Copyright, and the image in the footer, but it doesn’t change anyway!
Hello! Please check it in the Appearance->Widgets->Footer Cols
Hi! thanks for your reply. I totally removed all items in the footer, but still the logo and all things appear and in a wrong way
I already cleaned the cache as well, but again the logo that I want remove is still there!
Also, the copyright. I wrote the new one, but still appear the old one
Please create a support ticket if you have additional issues.
Hi, is there option to have carousel enabled only on mobile phones. Want to have static carousel on computer version. Thanks
Hello! Sorry, we don’t have this specific feature.
Thanks for quick reply. Could you please also take a look at my ticket #13323 Its about renaming of “Blog with sidebar” heading. Thank you a lot
You are welcome!
Hey, I just want to let you know, that the theme doesnt work well anymore. I don’t have the extended support. The problem I have is in choosing fonts: Field custom_fonts could not be displayed. Field type yprm_fonts was not found.
Hello! Please update the theme and all required plugins
Don’t forget to disable WPBackery before updating
Thanks for the advice, I will try it. Otherwise I check for another theme from you. This Design worked perfectly until now. 
Also, please check, that the theme license is activated. All these steps will help you!
ptnovo shortcodes is not jquery 3.x.x or higher compatible. Wil this be solved in the future? Figured this one by one by one start/stopping the plugins.
Hello! In the new jQuery version features are not used by our theme. We’ll update it later if there will be any helpful features. You can provide what new features from 3.6.0 version do you need?
I just want to have a safe as possible site. The old jquery has a lot of unsafe code.
Don’t worry, we don’t use unsafe libraries. Only visual. We’ll update it in the next theme update with Elementor
When will this update be?
In the May
Then i wait this one out, thanks for your reply.
You are welcome!
Hello, I changed my hosting server and I de-registered the theme. When I try to register the theme on my new hosting machine it tells me it is still registered to my old hosting. What do I need to do?
Hello! We’ve deactivated it, please check!
seems that the novo theme is not compatible with jquery 3.6.0 Will this be solved in the near future?
Hello! Why do you think so?
cause i changed my site to jquery 3.6.0 and all things were broken, so i had to change it back to 1.12 to be normal again.
Sorry, we don’t see that you’ve bought our theme from your account.
Uhmmm i have bought the theme here
This user “peekaboo72” didn’t buy our theme. If you have any issues, please create a support ticket from the account which has bought our theme here: https://support.promo-theme.com/
Hello, it is possible to set a variation for the photos like for the customer to choose sizes different ones and also frames and that i can display this for the selected ones. Thanks
F. E. ONE PHOTO IN THE DIFFERENT SIZES 12X8 30X20 AND ANOTHER OPTION FOR FRAMES WHICH WILL DISPLAYED ON THE SCREEN SO U CAN HAVE A FIRST IMPRESSION OR DO U KBOW ANY PLUGIN FOR THIS?
Hello! Sure, it’s variable products in WooCommerce. This is the standard feature and you can set it.
Hello I have buy novo theme and first install on local machine server localhost now I have upload on live domain https://jaydipmehtaclicks.com/ so please update this URL. Because my live site not working.
Hello!
We’ve deactivated your license, you can activate it on the main domain
We have first install on localhost now we need upload on https://jaydipmehtaclicks.com/ so please update my domain name.
My client disturb please try to understand
I am waiting for your reply
Now working fine
License is activated on another domain…how can we deal with this because my site novo theme options not worked and website stuck…
Hello! Please reactivate the theme license again.
not able to reactive the theme license, just stuck on URL validation_code?envato-purchase-code=jshdjsadksahd….so please guide us how can we do this
Please check that cURL is enabled on your hosting
yes i checked cURL is enabled on hosting site
Also, please check the Firewall settings that incoming and outcoming queries are not blocked from promo-theme.com
we checked and nothing found to block for promo-theme.com…this is purely error from template side, because we are not able to do any thing on backend of the site
we are not able to find issues from hosting, if could let me know the theme server specifications, we can make necessary changes based on that…
We’ve provided you the main reasons. On the old hosting you activated it successful. At the moment, we don’t have other customers problems with the theme activation. Please check all provided reasons and contact your hosting support. Also, your theme is already activated on hkpst…. domain. You can use 1 license key only on 1 domain.
so why this error showing
Updating Plugin: WPBakery Page Builder Getting download link…
License is activated on another domain: http://promo-theme.com/novo
TGMPA v2.6.1 Return to Required Plugins Installer
Disable it before updating.
we are facing the issue, we confirmed from hosting end and do not find any changes and error from hosting side so issue is from your end…..listen our issue is our site is not open when we try to open the site home page just pre loader appear but website content not showing..so please just have a look on the issue and guide us how can we fix the issue
If you have any issues, please extend your support and create a support ticket https://support.promo-theme.com/
Hello, in order to build a new website, we created a beta website [beta.XXX.com] and used the registration code, but we did not find that it was tied to the URL, so this month our website finally To go online, we changed the URL to [www.XXX.com] but the registration code has been occupied by the previous Beta website.
I want to ask if we can get assistance or have any solutions, thank you.
By the way, I want to ask the BLOG page whether it supports automatic adjustment of Featured Image on Mobile devices
Hello! We’ve deactivated your license, please check. Yes, it’s supported
Thank you very much.
I don’t know if you can help me confirm what is wrong with the Featured Image on this page, I think it is related to the thumbnail
Under Horizontal, the featured image is displayed normally, but it cannot be displayed in Masonry. If you can help, I would be very grateful.
In Horizontal : Desktop show but Mobile no In Masonry : Mobile show but desktop no
Now it is Masonry: https://ppt.cc/fYrXCxOn mobile devices there are no place to show it masonry.
Can you use a computer to help confirm why the thumbnail of this page cannot be displayed? Thank you
https://ppt.cc/fYrXCxPlease set in the Theme Options Grid type for blog instead of Horizontal
I just set it to Grid and now mobile device and computer can’t display properly
https://ppt.cc/fYrXCxPlease provide your WP access to support@promo-theme.com
Hello, I have just sent it to you, thank you
You used in the Reading settings the standard WordPress Blog page. It doesn’t support shortcodes. We’ve set the correct setting. Now it works fine.
Thank you so much for your help! Your service is very awesome
You are welcome! We were happy to help you! You’ve stayed the qode quality review, did you find something in our theme?
Thank you, if I find any problems, I will let you know at any time.
Hello! Is it possible to freely customize the homepage with all the different modules or do I have to leave it like it is in the demo?
Hello! Yes, it’s possible. You can use different modules from different pages.
I cannot register a theme for my website and it tells me that it is registered on another website
Hello! We’ve deregistered it, please check.
Yes, it works now, thanks
You are welcome!
hi how i can import the pages and menu i can’t or if there any video link to how mack a pages example
Please check docs https://support.promo-theme.com/novo/
License is activated on another domain: http://promo-theme.com/novo
Hello! If you need to update the WPBackery plugin, please deactivate it first
Hi,
Love the theme as always.
I just wanted to give a facelift to my site and made the home page same as https://promo-theme.com/novo/white/home-photographer/. One thing I couldn’t get it going is to fill the banner image and on the top and make the header band transparent. Can you please advise what I’m missing? Thank you!
Hello! Please disable the header space in the page settings and check the banner settings shortcode too.
Brilliant! that worked! Thank you for your response to fix that one for me.
You are welcome! Have a nice day!
Hi, I have purchased your theme.I am facing problem.I am using Portfolio as a home page.The pictures are either blurry or not showing up in thumbnail.In my dashboard the message has been displayed from past one week “Thumbnail is Generating”.I have attached the screenshot of the same.
Please Look into this matter.I need this website to be live.Please see “Mehndi” Section.
Hello! Please create a support ticket https://support.promo-theme.com/
I have already created but I haven’t got any reply. My ticket Number #12752
I have solved the issue on my own.Thanks for the revert.
Great! You are welcome!
Hi guys, do you have temporary access/login to My account page? I am interested to check out how the backend for users looks like, for example the returning customers who bought images from the website in the past, etc.
Hello! Sorry, we don’t have an test access as you’ve described.
On our website with the NOVO template – it is not possible to update the WP Bakery plugin. The template should not be on any other website – everything is only on zetpix.cz Update failed: License is activated on another domain: http://promo-theme.com/novo
Hello! Please deactivate WPBAckery plugin before update
Installation on WordPress fails when uploading this theme, I get the following message: “package could not be installed. The theme is missing the style.css stylesheet.”
Is there a different way it’s supposed to be installed? Thank you.
Hello! Please unzip the main archive. It will consist of the theme to install novo.zip
