23247 comments found.
Hello, @rengraf,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I ve move my site to another domain ..ı can t update..can you please help me
Hello, @oykue,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi, on the cart page, the product prices dissappeared? Is this something with the lastest update? or is there somewhere a checkbox?
Hello, @Marketing-seijsener,
I have just tested it at my end on my test site with the very latest version of the Theme and it is working perfectly fine for me, you can check it on my test site as well here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/cart/
It seems to be any third-party plugin confliction issue on your site, please deactivate all the third-party plugins on your site and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi. When can I expect that the theme supports the current version of WooCommerce plugin (which is 5.1.0)?
Hello, @Oktal_Studio,
The latest version of the Theme 6.0.6 is fully compaitable with the latest version of the WooCommerce 5.1.0
Regards, P-THEMES.
Hello! I want to reset my license because I switched website. my old website is my-pizza.co.il. Please reset it so I can use it. Thanks!
Hello, @vgolonoy,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Xilirprojects.com is my website sad maximum no. of my pages are always. Reloading on and on. and when i refresh it . its work. plz help but can be the issuuue
Hello, @xilir,
I have just checked your site now and it is working fine for me, here is the screenshot and it loads very first time for me: https://postimg.cc/rdG5VQPL
It might be because of the cache, I can see that your site has server cache enabled as well, so try to remove server cache and then site cache and deactivate the cache plugins till you are in the development process and finally check back your site after removing the browser cache.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
1. How to change the color of the header “search icon”?
2. How to add the “separator” line ( | ) before the “search icon”?
2.1 How to change that separator (before the search icon) line color?
https://prnt.sc/10re96bThanks!
Hello, @sfantagiro,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache. You can change the color value in the given code as per your requirements.
#header .searchform-popup .search-toggle {
color: red !important;
}
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .header-top .welcome-msg {
border-right: 1px solid red !important;
}
Regards, P-THEMES.
Hello i have after some updates of wordpress and woocommerce blank pages. The products wont show up it looks like the half is loading and the other part not. Is this theme related ?
Hello, @Ronaldkoelman,
This is not an issue but the Lazy Load issue, Please turn it OFF/Un-Check from Porto >> Speed Optimization Wizard >> Lazy Load and click on compile button and finally check your site after removing the server, site and browser cache, I am sure you will not finds this issue anymore, and it is clearly written in Lazy Load section that:
Disable this option if you have any compatibility problems.
So, your site has compatibility problems with Lazy Load please do not use it.
OR
Please go to Porto >> Theme Options >> General and turn OFF the SKELETON Mode from there, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Regards Dawid
I did it again and now works, so nvm 
Sound’s Good!!!
You are the best
Hi I bought your thema and I’m customizing various parts. I cannot insert a link on the image that I have inserted in the 3rd column of the WIDE MENU
Hello, @alfasistem,
Please watch and follow the instructions showing in this video I have created for you: https://jmp.sh/x954ft8
Regards, P-THEMES.
Hi,
Im unable to activate theme it gives error your ip is blocked as spam.
http://prntscr.com/10qsddj182.190.207.212
I’ve differnet work space and network connection will i have to provide all the ips ?
Hello, @ultraupdates,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and help you out in solving your issue on your site.
Regards, P-THEMES.
Hi, it is possible to install bussines demo and than add ecommerce option to it ?
Hello, @kraczo,
Yes, you can, you have to Install WooCommerce plugin for it from Appearance >> Install Plugins and then configure it as per your requirements: https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
Regards, P-THEMES.
Ok, will do, thanks !
You’re Welcome!!!
Hi i can’t activate theme with error: Your ip address is blocked as spam!!!
Please support me ASAP.
Regards Dawid
Hello, @kraczo,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Yep, works, thanks!
You’re Most Welcome!!!
Thanks for contacting us.
Have a great weekend
Hi Team,
Any idea how to edit/remove ‘Size Guide’ from single product page or introduce new tabs (additional 2-3 tabs) to single product page.
I am using Shop4+Gutenberg demo.
I tried to follow following link but to doesn’t seems to be related to Gutenberg.
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-Thanks, Pravin
Hello, @pravinlpatel,
Whether is it WP Bakery/Elementor/Visual Composer or Gutenberg plugin version Demo, the Size Guide Tab has been set using Custom Global Tab from Theme Options. and you have to follow the same instructions as listed in the above article and if it is not working for you then please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
Regards, P-THEMES.
Hello, Can You please reset my purchase code. I need to deregister a license from a domain that I haven’t access, but I have the license.
Hello, @syedkhubaibhikmat,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
i want Edit ” Footer Newsletter Form ” ” One or more fields have an error. Please check and try again. “
please give me steps to solution my problem
My web www.kootb.com
Hello, @husseinessam,
Please read and follow the instructions written in the below give thread:
https://wordpress.org/support/topic/one-or-more-fields-have-an-error-please-check-and-try-again-2/
https://wordpress.org/support/topic/error-one-or-more-fields-have-an-error-please-check-and-try-again-2/
https://contactform7.com/editing-messages/
Regards, P-THEMES.
Hi, i have a problem, some pages are not showing my default headers and when i preview i see it.. but not on the real site? In Theme Options it is set to the one i like but on some pages it’s not showing. Thanks for helping me.
Hello, @Hedley7d,
It seems to be the cache or file permission issue on your site, please read and follow all the instructions written in the below-given article and if still finds the same issue then please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site.
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hello, i know i need Renew my support, but before i need help by admin, i cannot reset my support account password, at first i need change my domain 
not theme support… is it possible??
Hello, @askaneli,
Please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and reset your support account credentials for you…
Regards, P-THEMES.
ok thank you, sent!
You’re Welcome!!
hey, no reply second day.
Hello, @askaneli,
Can you please share your email with which you have sent an email to our email so that I’ll ask from the support team about it.
Regards, P-THEMES.
Hello, @askaneli,
I have just confirmed from the support department and they said that they already replied to your email, so please check back your email and reply to your email accordingly.
Regards, P-THEMES.
Hello! great theme. I have a problem: after update Wp 4.7 I see the searchbar in the header in the wrong way. PortoVersione: 6.0.6, demo Grocery Could you help me?
Hello, @fasterbit,
Can you please share your site URL and the screenshot of your issue, so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
Yes sure: here > https://www.novapac.it/
Screenshot here: https://prnt.sc/10qnix2
Hello, @fasterbit,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .searchform {
width: auto !important;
}
Regards, P-THEMES.
Thank you for your reply. I applied your CSS code, but I obtained a shorter width than the original demo. Please check the screenshot below:
I would like a larger and responsive searchbar like your beautiful demo here: https://www.portotheme.com/wordpress/porto/shop35/
Hello, @fasterbit,
This is because of the Yith WooCommerce Ajax Search plugin, We have used Live Search on that Demo on our Demo site and you are using Yith WooCommerce Ajax Search, so you have to check it once with deactivating the Yith WooCommerce Ajax Search plugin otherwise please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and do not forget to remove the above-given CSS.
Please watch this video:
https://streamable.com/jngtp1
Regards, P-THEMES.
ok, now it’s clear, problem solved. Thank you for your quick and solid support. Number 1.
You’re Most Welcome!!!
delete plz
deleted 
