23247 comments found.
Hi, I added newsletter subscription form in footer and the submit button is mis-aligned. Is this a css issue?
https://postimg.cc/1gnV24RjHello, @pratikshah,
Can you please share the URL of the page on which you have set that Newsletter Form so that I’ll check and provide you the Custom CSS fix for it.
Regards, P-THEMES.
Hello, @pratikshah,
First of all, you have to edit that contact Form and remove that <p></p> tag and the content in it and let me know again: https://postimg.cc/pp0NsWcj
Regards, P-THEMES.
Hello, I don’t see that code in my contact form.
<div class="widget_wysija_cont widget_wysija">
<p>Keep up on our always evolving products and services. Enter your e-mail and subscribe to our newsletter.</p>
<div class="wysija-paragraph">
[email* your-email class:form-control class:wysija-input placeholder "Email Address"]
</div>
<div class="d-table-cell">
[submit class:btn class:btn-default class:wysija-submit class:font-weight-bold "GO!"]
</div>
</div>
I am using the shortcode in footer widget as below…
[contact-form-7 id="000" title="Newsletter"]
Hi,
Nevermind, I got it resolved. It was a Honeypot field that was the culprit. I removed it and now it’s showing fine. Thanks!
Sound’s Great!!
You are the best 
Hi, I have some css issue with the menu, really appreciate if you could help on this.
*Note: this issue only happen in Chrome, Firefox and Safari is fine
Hello, @certong,
I have just tested your site on Google Chrome: https://postimg.cc/62m5rCS1 and Firefox https://postimg.cc/9zwW3RsC and it is working perfectly fine for me, it must be the cache issue at your end nothing else.
Please clear your browser cache and check back with CTRL+F5
Regards, P-THEMES.
Hi, I am just curious about it, Can I build the header with Elementor and other inner parts of the page with Wp bakery.? Will that support each other? I want to confirm about this type of stuff because Some sections I want to create with elementor and some with WP-bakery.
Awaiting your kind reply.
Hello, @basitsheikh,
I am sorry but this is not possible, if you use both or 2 page builders at the same time on same site then they will conflict with each other, and requires Customization to solve that confliction. So you can only use the single page builder at the single time on the single site. Please also read this thread: https://themeforest.net/comments/24196457
Hope this make sense.
Regards, P-THEMES.
Please reset my purchase code.
Hello, @PECET9,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank’s
You’re Welcome!!
@kashfulbrand you need a plugin for that. i had the same problem. You can find the plugin in the wordpress downloads
@Marketing-seijsener Thanks for your interaction and helping other’s. Its appritiated
HI, when using the block builder for my woocommerce page they dissapppear. I have turned off plugins but it stil not visible. Seems like its not loading properly. what can it be?
Hello, @Marketing-seijsener,
I have just tested it at my end, and it is working perfectly fine for me on my test site. Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hello! Sir, I hope you’re well. At first we want to give you thanks for give us best theme ever. We’re glad that your team are working best.
I faced a problem in search box, sometimes it’s working sometimes it’s not working properly but it’s very importent to search SKU code when consumer search their product. please give me any suggestion. https://www.kashful.com.bd
Best Regards.
Hello, @kashfulbrand,
Please completely read and follow all the instructions written in the below-given article, it has all about how the Theme Live Search and SKU Search and Yith WooCommere Ajax search works.
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, Imported “Shop Demo 34” to my site, facing following issues even after publish or save changes. 1. Changes in Porto > Theme Options > Skin not reflecting in live page. 2. Changes in Header > Header Type not reflecting in live page. No luck even after clearing cache, already raised a ticket 119037 about these issues Porto > General config, layout changes works perfect
Hello, @whatsay,
I have just confirmed from the support department and they said that they already replied to your support ticket #119037, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Thank you team for the response! Any how no solution provided, ball just kicked to Host side as the hostinger error and closed the ticket, same response from other side as porto theme issue. Btw, support team removed all my custom css?!
Hello, @whatsay,
Please communicate at one place in your support ticket, and ask from the support team by replying to your support ticket and they will reply you.
Regards, P-THEMES.
Hello,
When I try to acctivate my theme, I get this message ”Your ip address is blocked as spam!!!”.
Domain -> http://silys.it
Could you please help me?
Hello, @lucamon,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details and the purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and help you out in solving your issue on your site.
Regards, P-THEMES.
Hello! I am very interested in your theme but I really need to know if it is compatible for dropshipping sales. my suppliers are from aliexpress and alibaba and need to integrate to the theme via woocomerce plugin. but, I saw that the theme is not compatible. Do you have any project to make it compatible for dropshipping? I believe that this would increase your sales even more!
Hello, @sambali,
First of all, thanks for showing your interest in Porto WordPress
Porto WordPress is fully Compatible with Major multi-vendor plugins like Dokan, WC Vendors, and Yith WooCommerce Multi-Vendor plugins, Other than those plugins, you can try with any third party plugin which better meets your requirements at your own risk.
Regards, P-THEMES.
Hello,
When I try to update my theme, I get this message “Your ip address is blocked as spam!!!”.
Domain -> https://foldthemes.com/
Could you please help me?
Yavor
Hello, @yavortdr,
I have finds and whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hi! I need to reset my license because I switched domain. Old domain is www.computek.pt Can you reset this? Thanks!
Hello, @compu_tek,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Hi! I edited the product features with Css code. But unfortunately there is no change in the mini cart.
Can you help me with this?
https://ibb.co/m9rmRDCPlease add this product to the cart. And upload a picture. This is how you will see the error. > https://karikaturarajz.hu/termek/csalad-tengerpart-kr4/
Hello, @bakszi,
Can you please provide me the screenshot that how you want it to look like, so that I’ll check and help you out if possible.
Regards, P-THEMES.
Hello, @itformula1,
1. For your support account creation, please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
2. For Slider Autoplay, I can see in your provided screenshot that you are using the Porto Carousel element on your site with Elementor page builder, so you have to edit the Column and under Column setting, you have to go to Porto Settings and set the Columns as Autoplay as showing in this screenshot:
3. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi, Hope you are doing well. Could you please let me know, If this theme is supported PHP 8 ? Thanks.
Hello, @leathermanfashion,
Yes, our latest Theme version 6.0.6 is fully compaitable with PHP version 8 as wel, you can go with it
Regards, P-THEMES.
hello , i have got porto plugin installation issue…. I can install the plugins.
this is the ticket numuber = #118997 plugin installation issue
Hello, @mathiou5,
I have just confirmed from the support department and they said that they already replied to your support ticket #118997, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
how to add post link on post title. Archive Layout using ‘Medium Alt’. please see here- https://sasthopata.com/posts/
Hello, @TanvirRoky,
Sorry to say that but this is not possible, in Archive Layout ‘Medium Alt’, the link will only show on the Read More button and you have to click on it, there is no option to set the link on the Title with the particular layout, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
How can I remove the annoying active right arrow in the top menu when a menu item is active? www.funcifur.com
Hello, @humanor,
Can you please share the screenshot of the active right arrow in the top menu when a menu item is active, so that I’ll check and help you out in solving your issue.
Regards, P-THEMES.
You can see it now on https://funcifur.com/en/ I want to remove BOTH the right arrow and the white shape background but cannot find the setting anywhere.
Hello, @humanor,
1. For removing the background color, please copy and paste the below-given CSS code to Porto >> Theme Options >> SKin >> Custom CSS and check back your site after removing the browser cache.
#header .main-menu > li#nav-menu-item-8691.active > a:before {
background-color: transparent !important;
}
2. I am not able to see those arrows on your site, it might be the cache issue at your end nothing else: https://postimg.cc/7Gwf0wBH
Regards, P-THEMES.
1. Solved. Thanks! 
2. Try visit the URL with Safari.
Did you see point 2 above?
Hello, @humanor,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .main-menu > li.menu-item.active > a:after{
display: none !important;
}
Regards, P-THEMES.
Hello. I am trying to make my theme have the sidebar and header just like your demo that I imported. How can I do this?
https://www.portotheme.com/wordpress/porto/elementor/shop40/Hello, @carson2202,
You have to Import the same Demo on your site, and you will find the same Header and Sidebar, If you already have Imported any other demo on your site, and wants Shop Demo 40 Header and Sidebar then you have to Import the Demo Shop 40 on your test site and then copy the Header and Sidebar from your Test site to Main site, it will work for you.
Regards, P-THEMES.
I can not get rid of this error. “Error : Please fix your theme to make plugins work correctly. Go to the Theme Editor and insert the following string: <?php wp_head(); ?> Please enter it just before the following line of your header.php file: </head> Go to your theme editor”. I requested support they just told me to reinstall – that did not fix it. This is a problem with the template and it needs to be fixed.
Hello, @AncoraBlue,
I have just confirmed from the support department and they said that they already replied to your support ticket #118876, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Yes they responded with zero assistance. They now just want me to do the same thing, AGAIN. You know what happens when you do the same thing over and over? You get the same results! FIX YOUR TEMPLATE.
Hello, @AncoraBlue,
I am sorry but I just asked from the support department and they said that they asked for the Login creadentials of your site and the permission from you to debug your site here is the screenshot of the reply sent from the support team: https://postimg.cc/GHBxgxjW so please reply to your support ticket accordingly and please do not panic here.
Regards, P-THEMES.
