23247 comments found.
Hi, Can you please reset my purchase code, please?
[It is linked to an expired domain and I am failing to activate it on a new website] Please help.
Hello, @sudiptasengupta,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
It works fine now. Thank you so much
You’re Most Welcome!! 
Hi guys, I have a problem. When I use Porto Studio and try to Import an element, I get java-script alert “Security issue found! Please try again later.” What can cause this?
Hello, @B-leef,
Please go to Porto >> Dashboard and deactivate the Theme from there and then again activate the Theme with same purchase code and then try to use Porto Studio, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Hello Support Team, i try to view my team profile but when i try to click on the photo of the team, the profile wont come out. i will get the message ” The content could not be loaded” and also when i try to activate the plugins “porto theme – functionality” i will get this error message: “Fatal error: Cannot declare class Porto_Functionality, because the name is already in use in /home/mdvcommy/public_html/v3/wp-content/plugins/porto-functionalityold/porto-functionality.php on line 18” please advise. thank you
Hello, @blank81,
1. Please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it2. For Porto Functionality plugin, please Login into your site CPanel or FTP and go to wp-content/plugins and finds and delete the porto-functionality folder from there and then again go to WP-Dashboard >> Appearance >> Install Plugins and Install the plugin from there.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thank you for your reply. may i know how to update the theme? will its change the logo back to porto logo once we update the theme? thank you
Hello, @blank81,
No, it will not change the Logo, you have to read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello, “payment method” in order view in my account seems not to be translatable.
Hello, @Flyfield,
You have to translate it into the WooCommerce plugin language files and Theme language files as well and check back after removing the browser cache, Hope this will resolve your issue.
Regards, P-THEMES.
We are using Architecture 2 Demo. When sending a message with the contact form, this demo posted message does not appear. How is this problem solved?
Hello, @csoylu,
This is not our Theme issue but your Contact Form 7 plugin issue, if you check your site console, you will find the error: https://postimg.cc/RWdpTX80
Please read the below-given threads and articles and try to contact your hosting provider on this.
https://stackoverflow.com/questions/47529257/contact-form-7-cause-http-500-error
Regards, P-THEMES.
Hello, I have a pre-sales question, it is possible on a page like that one:
https://www.portotheme.com/wordpress/porto/classic-original/portfolios/grid-4-columns/That when you click on the image instead of open a new page it just shows a pop up with the image?
Same behaviour than a lightboxes but with the ability to filter by category.
Thanks in advance.
Hello, @ruben122,
First of all, thanks for showing your interest in Porto WordPress
Sorry for that but this is not possible as there is no such option in our Theme for it for products, you must have to click on quick view icon and then it will open as lighbox/popup, this is the only possible way.
Regards, P-THEMES.
Hello, thanks for your answer.
Just to be sure then, there is no way to create a filterable gallery (by tags) that when you click it opens a the image in a pop up (lightbox).
Thanks again in advance.
Regards, Ruben
Hello, @ruben122,
No, This is not possible with Woo products.
Regards, P-THEMES.
Perfect, thanks for the information.
Regards, Ruben
You’re Most Welcome!!
I’m having trouble importing 42 from the demo shop. actually I imported it before. I tried too hard at that time, but it happened. I had to reset the content due to a problem with my website. Now I tried to import shop42 again but couldn’t succeed. I need help https://vagdonanim.com/
Hello, @vagdonanim,
Please read and follow the instructions written in our Theme Documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
this worked. thank you.
You’re Most Welcome!!
Hello,
I am having trouble uploading sample content, is anyone else having this issue?
www.cctv4you.co.uk
Thanks, Ben
Hello, @BestITServices,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/zLMyKkXb it must be the cache issue at your end nothing else.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I want the “Add to Whislist” button on the product page to be next to the “Add to Cart” button. How can I do that?
Screenshot is here: https://prnt.sc/10v62y8 My website: https://kalemkitabevisahaf.com/magaza/alparslan-zaferler-cagi/I have one more question. There is no stock selection section next to the “Add to Cart” button. How will I bring that feature? Screenshots are below.
My website: https://prnt.sc/10v7k41
Your demo: https://www.portotheme.com/wordpress/porto/shop25/product/the-night-before/
I found the answer to my second question. You just need to answer my first question.
Hello, @musakoc,
Sorry to say that but this is not possible with pre-built layouts of the single product page, you can not change the position of the content, as there is no such option for it.
If you want to change the position of the content then you can use Custom Product Layout Builder and create your own layout for your products as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
Hello. I suspect I have a previous website that is no longer active and I am now moving my 2nd purchase code for you to a new site that is going to be used instead. Can you please unlock the one from January?
Secondly, I got this theme and I have been trying to activate it but it says for some weird reason “Your IP has been blocked as spam!!!”. Like why do you care? I use a VPN and I’m not going to quit using a VPN because of your theme, how do I get around this so I can use your products? Thanks.
Hello, @techniquethemes,
I have reseted your purchase code and whitelisted your IP as well, so now you can use it on your site
Regards, P-THEMES.
Thank you, great
You’re very welcome!! 
Hi, I have purchased three Porto licenses. The first is linked to the cancelleriadaufficio.com website which has not been active for years. Is it possible to deactivate it and reuse it on another site?
Hello, @lucianocaruso,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
hi, pls how to active blocks in wordpress sidebar menu?
Hello, @mathiou5,
Please read and follow the instructions written in the below-given article in our Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
Hello, is possible to separate the variations of add to cart form, please check the image:
https://bit.ly/3tWRQehThanks a lot.
Hello, @grupografcol,
If you are using a pre-built product layout then sorry this is not possible. you can not change the position of the content in the pre-built layout of the single product pages.
So you have to use Custom Product Layout Builder and create your own layout and place any element, anywhere as per your requirements.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-product-layout-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
Thanks for the answer, we have active the customization of the product page but in elementor only appears the option to add product to the cart and this contains the variations, the option of product variations should appear to be able to place it on another site, not that the Variations are linked to the add to cart button, it is possible to unlink this to be able to really customize the product page or this will always be linked, which would deny that it is 100% personalized, we will be attentive to your response.
Hello, @grupografcol,
I am sorry but this is how it works, this is the default functionality and is always linked with Add to Cart button, you can not change it. This requires Customization.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem updating the template. “Error: Your ip address is blocked as spam!!! ”
The domain is https://tchanque-gourmet.com
Thanks for fixing the problem.
Hello, @Hamraras,
I have whitelisted your IP, Please try again now, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
I have problen again with them… Elementor STOP working… and the problen with is PORTO THEME… I change to others theme and working.. I use ELEMENTOR PRO… what I can do now? I try use the suport… but I forget password… try recover, but never receive the email
Hello, @bispo,
Can you please share your Theme purchase code PDF file with us via our email newsmartwave@gmail.com or aizazawan55@yahoo.com so that we wlll check/verify and reset the support account for you.
Regards, P-THEMES.
Hello, we have problems with Extra Product Options the final price appear 0 there is some incompatibility, can you help us please
Please check image https://bit.ly/39c5tOu
Thanks a lot.
Hello, @grupografcol,
Sorry to say that but we have not officially tested the Extra Product Options plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask plugin author to Customize the plugin core files for you for making it compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services or hire any developer.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hi, I have installed Porto and the demo Shop but after that I see the site correctly. Why? My site is: https://pasticcishop.com
Hello, @lucianocaruso,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/c6h3rw2S it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hello, If I purchase a licence can I use on primary and subdomain at the same time “without deactivating” either of them. For example “staging.mydomain.com” and also “mydomain.com”. I hope this is possible as I like the theme but not enough to have to purchase 2 licences. Thank you
Hello, @furnituresuppliesuk,
First of all, thanks for showing your interest in Porto WordPress
1 single license for 1 single site/domain only, whether it is subdomain or multisite, no matters, this is Envato policy and you may wish to confirm from them as well, so if you want to use the Theme as on test site for testing purpose and then on your final site/domain you have to first deactivate it from your test site.
Regards, P-THEMES.
Hello,
Thank you for replying,
Theoretically staging.mysite.com is still the same domain as mysite.com and only one site will ever be live. To be straight, not allowing this is a real turn off for me.
Please can you tell me, if there is an issue on the live site and we need to disable licence on this live site to enable on staging site, will the live site look broken after doing so? Or will it just not run updates?
I did purchase real physical media plugin from here also, this plugin does allow staging site also, the developer says staging is automatically detected so I don’t understand why you can not also offer this other than you expect to sell multiple licence for one website domain,
Can you offer any discount for licence that allows this ?
Kind regards
Hello, @furnituresuppliesuk,
As I told you, the license policy is from Envato, so you can ask from them about it.
And if you deactivate the license from live site for testing purpose then it will not broke your live site and you have to reactivate the Theme on Live site again after doing the testing on test site.
Regards, P-THEMES.
hello, 1-I want to integrate a search by reference is it possible,2- my database is not optimized for woocomerce is there a way to configure it correctly can you help me with this? thanks
Hello, @yacineamotech,
First of all, thanks for showing your interest in Porto WordPress
1. We have 2 search functionalities in our Theme, one is Theme live search and the other is Yith WooCommerce Ajax Search, other than those you have to integrate it using Customization.
2. Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard: https://www.portotheme.com/wordpress/porto/documentation/porto-speed-optimize-wizard/
Regards, P-THEMES.
hi,I bought porto (i have a key) but I want to correct the model of my database (csv file) which includes to integrate it into woocomerce, do you offer assistance for that? after I want to configure the Ajax search engine to search with the reference, thanks
Hello, @yacineamotech,
Sorry to say that but this requires Customization and Customization is not included in the Theme support policy, so if you want our paid Customization services you can contact our Customization team or hire a third party developer.
Regards, P-THEMES.
Hello there, I have a problem with header. If i change type of header from customizer i see the new one in preview, but when i publish it nothing change in frontend. It seems that the change is not saved and I don’t know how to activate the topbar to insert a second menu. Is it a bug or am I doing something wrong? Thanks for your support
Hello, @Orangogo,
1. Please make sure that you have also set/select the particular Header Type from Porto >> Theme Options >> Header >> Header Type and if yes, then that might be the cache issue at your end nothing else, and for that you have to read and follow all the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
2. There are three sections in the header builder: top bar, main header, and bottom header sections.
Each section is also divided into three boxes: left, center and right.
And at the top of the header builder, there are header builder elements that can be dragged and dropped into the header boxes.
So you have to go to Appearance >> Menu and set the Menu Display location as Top Navigation:
And after that, you have to go to Header Builder and set the Top Menu element in top row as per your requirements.
Regards, P-THEMES.
