472 comments found.
And i have the same problem: The latest 2.4 version – causes 7 fatal errors after an upgrade. Had to roll back to 2.3.1
Hello,
Thank you for writing in,
We have tested the latest version of the Curly theme locally, and everything seems fine on our side https://prnt.sc/151uzky.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin, so make sure that you’ve updated the Curly Core to version 2.1.
Also, please make sure that you’re using PHP 7.4+ version.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The latest 2.4 version – causes 7 fatal errors after an upgrade. Had to roll back to 2.3.1
Hello,
Thank you for writing in,
We have tested the latest version of the Curly theme locally, and everything seems fine on our side https://prnt.sc/151uzky.
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin, so make sure that you’ve updated the Curly Core to version 2.1.
Also, please make sure that you’re using PHP 7.4+ version.
If you have any further questions, please submit a ticket to our Help Center and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank You for Your quick response. I think I found a solution. I did manually update all the plugins (incl. Curly Core) that are in the package before touching the theme. And only after that the theme upgrade went smoothly.
Hi there,
You’re welcome 
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I left you a ticket, Can you answer me please?
Hello there,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How to change the gold accent color amongst this theme?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I purchased this theme, activated it and then did not have enough hosting memory to upload it, so I had to remove and change hosting packages, now it won’t accept my purchase code as it’s sating it’s being used somewhere else, which is not the case?
Hi there,
You need to deregister your code before changing domains or reinstalling WordPress in order to use it again.
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I get this error after importing demo content: Oops Slider with alias hair salon not found using revslider. How do I fix that?
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328637-What-To-Do-If-Your-Sliders-Are-Missing-After-Importing-The-Demo If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have all ready set this theme up on one domain. Now I want to make another website with same theme. Do I then have to buy the theme again? or how does that work with the ID. The easiest for me would be to copy everything on to new domain and make my adjustments from there.
Hi there,
You can use your theme only on one WordPress installation. To have it on another installation, you would have to buy it again. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249858-Regular-License-And-Extended-License If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, can you do the installation and import the demo data for me if i purchase this item?
Hi there,
We don’t offer installation services. You can see here how to install a theme: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress- Here you can see how to import the demo: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older- If you have any problems with the demo import, you can submit a ticket on our Help Center, and our agents will be happy to assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-TicketLet us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
i bought this theme recently for a client and i absolutely regret it… Some options are not working correctly (for example logo height, costum build Elementor buttons). So needed to fix this in a child theme with some custom css.
Sorry to say, the theme is poorly coded and uses a lot of old css stuff…
Bottom line, i don’t understand why basic stuff isn’t working correctly as stated.
Cheers,
Nick
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and investigate any theme related issue on your end as we simply need more information on this one.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I am editing the theme and I am unsure how to edit/update the favicon. Any help will be greatly appreciated.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Im getting an error about woocommerce core files being outdating. My mobile cart version isn’t working, it’s not clickable. How do I update the theme or fix this issue?
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I purchased the theme but my Item Purchase Code is not working so I cannot register the theme or submit a ticket request please explain to me what to do. Thank you!
Never mind. The issue is solved
Hi there,
Glad to hear this!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
On the pricing table, it uses a comma instead of a decimal. I thought it was a Woocommerce setting but it isnt. What PHP file can i edit to remove the comma or change it to a decimal.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It show it is registered. I unregistered it, but it is still show. Nice….
Sure, you can not check registration..
I send an email to helpcenter@qodeinteractive.com please deregister it. Thanks!
Hi there,
Thanks for writing in! Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, where can I translate the theme? loco translate plugin does not work. help pls
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Tıcket ıd #106077
Hi,
We see that your ticket has been updated with response.
In case you need any further assistance please continue the conversation with our support agent at help center.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
When will there be another update of this theme?
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
If you are experiencing issues with your theme, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, a client has selected this theme for me to build their new website. However a must-have is that a video automatically plays behind text. E.g. a hero section on the home page with video playing automatically with a title, sub copy and button on top. Is this possible within this theme?
Hello there,
Thank you for taking interest in our theme.
You can set up an autoplay video background using the Slider Revolution plugin which comes bundled with the theme. Please check the slider documentation for background options in this link.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. On the single product page. The main image coming with additional images from left side. How I can move additional images under main picture . And leave main picture on the center. Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
“WPBakery Page Builder Plugin for WordPress included ($64 value)” – you mean the Plugin that we can get for free? Or the license that we have to pay an extra $64? without which nothing can be done? The demo looks like a piece of …
Don’t buy it, You’re welcome.
Give me my money back!!!
Hi there,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, Does it supports mailchimp.
Thanks
Hi there,
Thanks for taking an interest! Our theme comes with ContactForm 7 plugin and you can connect it with Mailchimp with an additional plugin, like this one https://wordpress.org/plugins/contact-form-7-mailchimp-extension/
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
