126 comments found.
Hello,
there is no sample site the download
Hello,
Thank you for reaching us!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello I want to buy this theme to make a hotel marketplace, but first I would like to know if your theme offers the possibility to customers to create their own space for their hote
and also with this theme, can I introduce a payment package for each user who wants to create their hotel?
Hi there,
Thank you for taking interest in our theme.
Unfortunately, these are not the features of the theme. You can check our listing themes which have these features in this link.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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Dissapointed!
I have purschased the theme and wanted just to add a link on the home page, on the booking form/filter. After i searched for about 2 hours how can i do that, i have requested help from the author. They said that this is not covered and i need to hire a coder. Doooh ?! I have a form on my home page, with a ”#” link. Book Now button sends nowere.
Nice, huh ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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How to fix this? E_ERROR caused in line 122 file /wp-content/plugins/mkdf-core/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php. Sporočilo napake: Uncaught Error: Call to a member function get_cart() on null in /home/temp8/public_html/hotel/wp-content/plugins/mkdf-core/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php:122
Hi there,
Thanks for writing in! We did not encounter any significant issue though with the latest version of WordPress except with the widgets which can be easily resolved with the usage of the Classic widget plugin. So could you please try this and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Terrible theme, if you search for a room on your homepage you get a blank page. I see more complaints here on the commentsection. Im not gonna buy any support. Don’t gonna send you a further message. FIX IT. Or tell me here in the comment section how to fix it so other people can also search this. Because i see more complaints. Thanks for understanding..
Otherwise if they don’t reply. People its currently a broken theme.
Hi there,
We are not sure what you refer to exactly as when we filter the search on our demo website it works perfectly fine. So as it is not clear enough you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! I have several presale questions:
- Does your theme support seasonal pricing? I want to set prices depending on the season or specific dates.
- Does your theme support flexible rates? I need the option to set different rates for different additional services (breakfast, airport transfer, etc.)
- Does your theme support variable pricing? I want to customize accommodation rates by setting price variables based on the number of guests. Also, I want to set different prices for adults and children.
- Does your theme support sync with Booking, AirBnB, and Agoda?
- Does your theme support online payment?
Hi there,
Thanks for taking an interest1
1. Unfortunately there are no options to add season price but we will for sure note our team about this and add it as a suggestion for possibly adding this as a theme feature.
2. & 3. You can add prices for different services. But prices are per night only.
4. When it comes to synchronization, unfortunately, we do not have this for the moment. However, we will note our dev team about this and add a suggestion for future theme updates. Since we didn’t test our theme with the above-mentioned plugins, we cannot guarantee compatibility.
5. We implemented our booking form that is connected with WooCommerce checkout integration plugin, where you will be able to book and purchase the item online.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I have opened a ticket on your support site but still no answer. Can you please help me ?
I have installed the theme on fresh wordpress install, i have imported the demo content but nothing shows up just an empty page. I have no aditional plugins installed, just the ones that are in the theme.
Hi there,
Please understand that our average response time is around 24 hours on weekdays and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
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Sorry, no posts matched your criteria. after i have imported demo content here https://hotelavecchiafontepalau.it/tropical-resort/
does not display the rooms
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002244817-How-To-Solve-The-Sorry-No-Posts-Matched-Your-Criteria-Error If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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we have verified what you suggested, but the problem is not solved. We await response from support
Hi again,
Please provide your ticket ID here so we can check the status.
Support
Mikado Portfolio part of
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- 116604 does not display the rooms
116604
Hi again,
Agent has been informed, your ticket will be answered as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
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they replied, but the problem is not solved, we gave them the credentials to verify.
Hi again,
Please be patient, our agent is working on your ticket right now.
Support
Mikado Portfolio part of
Qode Interactive
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ok risolto
Hi again,
We are glad to hear this!
Support
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Hi, is it possible to customize the booking field forms? I’m asking because I’m looking to get the theme and use it for booking a Coworking Office Space
Hi there,
Unfortunately, no. Achieving this would require changes in template files, which is not included in item support, sorry about that.
https://themeforest.net/page/item_support_policy#whats-not-included-item-supportIn case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
Let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for your response
You’re welcome.
Support
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Hello! Just doing some updates to my website and notice my Map is no longer displaying a location https://linkshouse.com.au/contact/ Address hasn’t changed, but the pointer is no longer displaying, and map location is incorrect. Do you have any ideas what the problem might be?
Regards Melanie
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I am facing calendar not opening on click even drop down design not the same which is available into demo.
http://prnt.sc/116luzoI have attached the screenshot above link.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
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Hi, my booking calendar doesn’t work. What would be the issue?
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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hi, something can reply to my ticket ? 106848 tnx
Hi there,
Thanks for writing in! Once we check we do see that your request is responded and if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
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can i have update in ticket?
Hi there,
Once we check we do see that your request is responded and if you need any further assistance please continue the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi
I am interested to buy your theme before that, I need some confirmation from your side to exactly now that this theme does have those features or not,
1) Booking Engine
2) Admin & Guest Logins
3) Booking History for admin & Guests / clients
4) Booking Confirmation via email
5) Booking cancellation via email
6) Room availability, quantity automatically gets updated
7) Discount offers, additional charges ( different types of taxes inclusion)
Mutlitple hotel branches operating through this theme
Please confirm, in the above given list which features are available and which I have to go for custom coding. Thanks
Hi there,
Thanks for taking an interest!
1. We have implemented our booking form that is connected with the WooCommerce checkout integration plugin.
2.& 3. The checkout integration is going through WooCommerce so every user will be able to login or create their own account and see all the bookings. The admin has an overview of the bookings(orders) since the bookings are handled through WooCommerce checkout integration.
4. once you book it will lead you to the cart where you can proceed with the payment. In Woocommerce > settings you will be able to check your settings for the payment to your needs. So, first, you’ll need to check the reservation, that could be just if there is space in that hotel and if you pass the checking of reservation, you could make a reservation and after you could go to checkout, https://www.screencast.com/t/Ni5QYLDTRWTr We hope this is ok to understand how this process is working. And here we are sending you screenshots from the backend of the hotel room https://www.screencast.com/t/zOjdxR9w https://www.screencast.com/t/niUhdcjvv1 https://www.screencast.com/t/UKzGeBd6 https://www.screencast.com/t/bYUI29Mk
You can also read more about it here
5. Yes, the customers do get confirmation about it, and cancellation can be done. 6. Yes it does.
7. You can read more about extra services however a discount specific to a room is not present.
We will add this suggestion to our team for sure.
We hope we could help and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Does anyone else have a problem with five star theme. The hotel-search page is blank. But when you click on the blank space it opens single room page that is also blank. And when you click again on the blank white page it opens a single room galery.
Also is it possible to change the sidebar reservation form to point to contact form instead of woocommerce cart?
Thanks.
Already did yesterday. I just wanted to ask if someone else has the same problem 
Hi there,
We do see that your request has been assigned so it will for sure be handled as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Can someone explain me, why is full-width template broken? Many thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will investigate. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, I bought your theme. I want to know if it is compatible with the wordpress version 5.6.x
Hello,
Thank you for reaching us!
The theme is compatible with WordPress version 5.6 ( please see changelog ).
In case you need any assistance with theme please submit a ticket to our Help Center and include your website URL, and one of our support agents will assist you.
Support
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Hello.
I am interested in your template but before buying I have few pre sales questions. Is your template compatible with few plugins that I want to use :
- WP Google Maps (https://wordpress.org/plugins/wp-google-maps/ ) or 10Web Map Builder for Google (https://fr.wordpress.org/plugins/wd-google-maps/) : Maps to set a specific interactive map with filters
- WPML to translate my website in english
- The Events Calendar (https://wordpress.org/plugins/the-events-calendar/)
- Mailchimp
Otherwise do you have any suggestions about what would fit the best to your template : advantages and disadvantages. And if there are some prerequisites that I have to be careful of.
Thanks a lot in advance for your quick feedback as we need and answer as soon as possible in order to start the project in good conditions 
Hi there,
1&3. The theme comes with Google maps and you can read more about it here. So speaking of the Events calendar and the WP google maps we simply cannot guaranty theme compatibility since those third-party plugins have not been tested with our theme. You can always test it on your end though.
2. All our themes are compatible with WPML plugin and you can read more about it here.
4. Our theme comes with Contact form 7 which can be connected to Mailchimp for sure.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, I just bought and installed FIVESTAR, but I see no option for Front-end editor with WPbakery… is it disabled on purpose? Using only Back-end editor seems quite inconvenient :-/ please advise
Hi there,
Thanks for writing in! Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, is it possibile to set different price during for example christmas time???
Hi there,
Thank you for taking an interest in our theme.
Unfortunately, there is no option to add season price but we will for sure note or team about this and add it as a suggestion for possible adding this as a theme feature.
Do let us know if you have any additional questions.
Support
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Qode Interactive
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I have no words… How can you even imagine to build a hotel booking theme without this option.
How can i ask for refound? Because as you can imagine it’s impossible to work without seasonal prices.
Hi there,
Could you please send us a mail and our team will try to explain to you what might be possible to achieve?
Thanks
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