7267 comments found.
i can i use your plugin blocks with another theme? (elementor)
Hi, TheGem Blocks is a bundled plugin and can only be used with TheGem theme.
Hello guys,
How can I make the top area (where the logo and the menu is) without any background? I need it with a white background
Hi, I have deactivated 3 installations and only have one live website and 1 staging site using the key but I’m still getting this message….
You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)
Please help
Can you use this theme for multiple websites? Or just one? Also what builder do you use?
Hi, thank you for your request. One regular license allows you to use TheGem on one localhost, one development and one final live website. TheGem uses Elementor and WPBakery page builder, you can choose.
More facts:
1. TheGem includes 400+ fully pre-built multi-pages and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
8. TheGem is rated with 5 stars and trusted by 50K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
So every time we want to use the theme we have to buy it again?
Hi, every time you wish to publish a new live website you need one new regular license.
Where do I buy extra licenses?
Hi, please use this direct purchase link https://themeforest.net/checkout/from_item/16061685?license=regular
There is a conflict on “Scroll to button top up ” .. How do I slightly move the position
Hi, please provide your URL via our contact form at https://themeforest.net/user/codexthemes
How do i change the preloader icon/image. There is no option to do this
Hi, CSS example:
#page-preloader.preloader-loaded .page-preloader-spin {
background-image: URL('URL_OF_THE_IMAGE');
background-size: cover;
width: 150px;
height: 150px;
border: none;
}
#page-preloader.preloader-loaded .page-preloader-spin:before
#page-preloader.preloader-loaded .page-preloader-spin:after {
display: none;
}
This is not working properly as the default preloaded image appear first.
page-preloader.preloader-loaded .page-preloader-spin {
background-image: URL(‘https://mitech4u.com/mut/wp-content/uploads/2021/03/Asset-2.png'); background-size: cover; width: 450px; height: 450px; border: none; } #page-preloader.preloader-loaded .page-preloader-spin:before #page-preloader.preloader-loaded .page-preloader-spin:after { display: none; }
to receive regular theme update does it need to buy the support renewal or no need for this ?? the support only to solve issues or also to received theme updates ?? Thanks
Hi, updates are for a lifetime, no need for any extra purchase. Support renewal is relevant only for support related things
Hi, I want to delete my current gem website as its built with wp bakery and do a fresh install with elementor. If I reinstall the licence on the same domain will I have any problems?
Hi, thanx for your request. No, absolutely no problem, you can use the same license.
reset license please i am unable to do via degister option
support was expired so i can’t open ticket on your own site
Hi, please provide your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes
sent check it
Private Ticket #2736892 – I bought your theme 4 days ago. Installed on my multisite – and for two days now, all multisite sites… ALL – EXCEPT homepages are giving me 404 errors. I need someone to get back to me ASAP AND SORT THIS OUT. My clients are chasing after me and I am frustrated with you all! Why in the world – and I think this is the first time I’ve experienced this with a theme – is this happening? Asap please, I am losing alot!
Hi, resolved and replied
Hi – THANK YOU VERY MUCH! Business back to normal now
You are very welcome
Hi – Nope. Back to square one. Homepage not reflecting again. Please return to support.
Hi, replied in ticket
Is it possible to have a left and a right sidebar on the homepage in the Gem template? If so how do I do it?
Hi, just add one sidebar via the page options and the second one via page builder (for example in WPBackery use “Widgetised Sidebar” element).
Hello, with the latest updates with a problem: the hamburger menu from mobile goes over the contents. What can I do?
Hi, please provide your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes
Hi, I have deactivated 3 installations and only have one live website and 1 staging site using the key but I’m still getting this message….
You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)
Please help
Hi, please provide your purchase code via our contact form at https://themeforest.net/user/codexthemes and tell us which URL you wish to activate?
Hello,
I am interested in buying your template, but I would like you to recommend me before, 3 add-ons that work properly with your template:
- Variation Swatches - Gallery Images for Variation - Filter Plugins
I have had bad experiences with other templates. I would like to know this in advance. Thank you.
Hi, thank you for your request. Would you be so kind to share some examples / links of what exactly would you like to achieve so we can make you recommendations.
Have you tried any of them in your Theme?
Hi, yes we can confirm, that this plugins are compatible with TheGem
Ok. thanks!
Hi, I purchased a license of the gem for a website that I had to delete because my theater group no longer exists. I have deregistered the license to use it again, but it won’t let me activate the new website.
Hi, please provide your purchase code via our contact form at https://themeforest.net/user/codexthemes and tell us which URL you wish to activate?
Hi, I have deactivated 3 installations and only have one live website and 1 staging site using the key but I’m still getting this message….
You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06)
Please help
Hi, please provide your purchase code via our contact form at https://themeforest.net/user/codexthemes and tell us which URL you wish to activate?
Thanks!!! Emailing now
Which plugin do you recommend for hosting a podcast on the website? Thanks!
I have found that the custom page options of blog category is not working. Any global or custom settings in the category have no effect on the blog category page. Does anyone else have this problem?
Hi, everything should work fine. Please check mail.
Hello, I purchased this theme and raised the support ticket. My website is on production, can you please help me to fix the issue, I migrated from localhost to main domain, looks like few images are missing, unable to fix this issue, please help
Hi, replied in ticket.
I just bought this theme and instalation failed because it’s missing something: The theme is missing the style.css stylesheet. How can i fix this?
Hi, thank you for your purchase. Probably you are trying to upload the wrong ZIP file. You need to upload only ZIP with the theme, not the zip with all the files included with the theme. Please check our documentation https://codex-themes.com/thegem/documentation/#downloading-thegem . For any further questions do not hesitate to contact us via our support at codexthemes.ticksy.com
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