547 comments found.
Hello!
How to disable “Set Images Behavior”? I don’t need lightbox, i want a simple image select with Zoom Maginfier.
“Enable Percent Sign” calculate wrong percentage
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I had registered with this purchase code on development server. Now i want to install and register on production server.
As given in documentation, I am clicking on “DEREGISTER THEME” option but page reloads and nothing happens . It says “You have successfully registered your copy of the theme”
This is Theme Issue. Please update.
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PLEASE PLEASE PLEASE respond to my email! It has been over a week!
Hi there,
Thanks for writing in! We can see that your request was responded to so please continue the conversation with our support agent as they can help.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I remove the ‘This is where you can add new products to your store.’ notice on the shop?
Hello there,
Could you please send us url of the page where this label is located and add a screenshot of this section so we can assist you further?
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are plugins included in this theme compatible for both wordpress.org and wordpress.com?
Hi there,
Our theme runs with wordpress.org well, but wordpress.com allows usage of commercial themes only if you have and advanced pricing plan, such as business. If you want to run themes from ThemeForest, you need to purchase a hosting plan from some hosting company, and you can see some hosting suggestions on this link: https://themeforest.net/wordpress-hostingLet us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am not able to reactivate the theme
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How would it be possible to disable the main body scrolling when the mobile menu is open?
If I get to the bottom of my mobile menu, instead of scrolling, it scrolls the main body content behind it.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Checkout not working, I’ve submitted ticket two days ago need urgent help!!
solved please disregard the above.
Hi there,
We’re glad you could manage on your own.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When I share my website link – in Viber, for example, it loads your image (the same you use here as a product image), not mine. So, when I share my site – it shows “Biagiotti” image. How can I remove it???
Hi there,
You can set your own image in Theme Options >> Social Networks: http://prntscr.com/10ptk8n If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks!
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
I am getting the following error after installing; Enable jQuery Migrate Helper
/wp-content/themes/biagiotti/framework/admin/assets/js/mkdf-ui/mkdf-ui.js: jQuery.fn.load() is deprecated
Can you help with this?
Hi there,
This is not an error, it’s just a warning. You can ignore it, and the plugin will work just fine.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
It looks like the option to modify the background color of the 404 page options section from the 404 error page does not apply because it gets overrided by the default color (pink). I fixed this with css, but could you fix it as well on your end?
Otherwise the theme is great!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Thanks but I don’t need assistance. It was just a bug report for you.
Best
Hi again,
Alright, thank you for notifying us!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
the loading on the site remains 98%. Can you help me? I’m late to sell, I want to return the theme if you’re not going to help.
Hello there,
Thank you for reaching us!
We see that the ticket you’ve submitted at our Help Center has been updated. If you have any additional questions we would kindly ask you to submit a request at our Help Center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought the theme, but the slider is not working. It wants wpbakery key. Can you help me?
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did everything there, the menus are giving an error. Can you give me an e-mail address where I can send a picture?
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought the thema did not come like you sold pictures and slides and everything else, can you help me?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought the theme, but the slider is not working. It wants wpbakery key. Can you help me?
Hi there,
Please see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! This theme broke yoast plugin. Look at these “old style” lines https://i.imgur.com/ZXHvFVK.png
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Buonasera, il tema themeforest-yo5HU2BP-biagiotti-beauty-and-cosmetics-shop non può essere installato in wordpress perchè manca il foglio di stile style.css. Chiedo urgentemente tale file, che trovo assurdo che sia mancante. Grazie
Hi there,
See this article, it covers your problem: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002604097-How-To-Install-A-Theme-Via-WordPress- If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We have big problem with the theme.I have installed wpml and it works norally but when I try to edit “shop” and site doesn’t work.I see the message “Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at webmaster@baboraz.com to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Apache Server at baboraz.com Port 443” I think there is a bug in your theme.Please help me.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am building a personalised jewellery website, Possible where clients can upload the images, and add a form where they can choose different chain sizes, and basically form like this https://www.bloom-boutique.co.uk/initial-and-birthstone-personalised-necklace Thank you
Hi there,
Thanks for taking an interest! Well what you can do is to create variable products https://docs.woocommerce.com/document/variable-product/ however it will not be like in your example as a specific form, you can though try to achieve this look by adding some custom CSS code.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a problem with Elementor demo. Everything is wrong at all pages. It’s my first import of Elementor demo.
Screen: https://prnt.sc/109pqo9
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the dropdown menu on mobile devices is wrong, The mobile dropdown menu items go out of the background area and they overlap with the elements of the web page. My license has expired… should I renove it for a bug submitting?
Hi there,
Thanks for writing in! Please read this article here. If the menu is not working after the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click the save settings button.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
