26 comments found.
Hello,
Trust you are well.
We have integrated a video on the slider but unfortunately the sound does not work even tho we activate it. There is also one bloc when we try to add arrow. We can’t. Can you please help out.
Thank you
Hello,
Please note that videos with autoplay enabled are muted by default, check this article in order to know how works the video sound on slider revolution https://bit.ly/3hotWUj.
Also, check this article about the arrow https://bit.ly/2UTAxOY.
Regards!
Hello,
It is ON, but yet no SOUND. That’s the reason I am writing you
Hi,
Please submit a request to our help center (https://modeltheme.com/support/#new-request) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details as you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards!
Good evening, I have to create a website for a transport company and I like your theme. The company that commissioned the site from me will rent vehicles in the future. I wanted to know if your theme is ready for rent or if it is compatible with any plugins
Hi there!
In WooCommerce you can add a free or a paid plugin to enable car rentals. This can be easily achievable this way..
does it support RTL?
No RTL optimization yet. Sorry
Hi from Spain, any idea on how to improve performance for this theme? it’s maddeningly slow, loads of css not being minimized.. would love to get any clue on this … thanks!
Hi,
First of all, Envato rules when we submit themes for sale on the marketplace, enforce us to keep css / js frameworks separate in different files. This way, there will be no compatibility issues with other plugins installed on the site (that bundles same frameworks).
So, minifying the css and js files can be easily done using a caching/minifying plugins. Our recommendation is the Free plugin: Fast Velocity Minify or WP Fastest Cache.
Best Regards!
hi, your site is offline and i cant download a plugin upgrade cant import demo either
Hello and thank you for contacting us,
Please submit a request on our help center ( https://modeltheme.ticksy.com/ ) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).
We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.
Regards! - ModelTheme
its in a temporary folder on my site, but to me doesnt matter… i bougth a theme that supose to work fine but it doesnt… now im gonna tell what for my client?
Hi,
It is still not clear what is not working. We recommend you to open a ticket to discuss more details and find the best solution for you.
Regards!
Hi,
I have purchased this theme and its really nice and clean. I have asked in the support to check my footer, because it was not functioning well. After your support made some adjustments I realize that my hover in the header menu turned back to default, even when i choose a different color, it stays on default. I also made a redirect for mobile devices, this is also gone. unfortunately this is affecting my bussines. I tried to communicate with your support to get everything back as it was, but this is already taking 4 days.. I am really not happy with this! I know I am not the onlything you guys are dealing or busy with. But because of your actions, my website is now not ok. I really want this to be fixed!! I have the feeling that you dont take me serious on this because everytime I ask something I need to wait for 1 or 2 days to get an awnser!
Hello and thank you for reaching us here,
Can you provide us the ticket ID where you don’t receive replies for four days now? I just checked your log and seems that all of your tickets got replies and there is no ticket without response (today).
Looking forward to your reply in order to fix this situation as soon as possible. Maybe there is a misunderstanding.
- ModelTheme
Hi,
It is ticket #2232257. I get replies on my communication, but concerning this is affecting my bussines I cannot wait for 2 days everytime to get an awnser, and I need to get my problem to be fixed right now.. I am not trying to act like a spoiled kid, but your support made these changes I did not ask for and this is affecting my bussines. I want my redirect for mobile devices back and the hover color is staying on default color (RED) .
Thank you for awnsering fast this time..
Are you working on it?? because i hear nothing??
Hello,
I’ve replied to your ticket #2232257, please check.
Regards!
thankyou for your support and solution!!
is it support RTL ?
Hello,
The theme is not fully compatible with RTL. At this moment we have developed a plugin (ModelTheme RTL Compatiblity Plugin.https://modeltheme.com/modeltheme-rtl-compatiblity/?utm_source=themeforest&utm_campaign=eagle ) which adds a lot of RTL rules and make your site RTL ready, but as you can see on the link, it wasn’t tested with Eagle theme.
You can give it a try, if there will be problems, we will test and add the fixes for free.
Regards!
can a driver or truck owner create an account? shippers post a load?
Hello,
At this moment the theme does come with My Account section. Basically you can enable registrations and account area. But the theme does not have a feature for shippers to post a load.
Regards!
Hi There, I have purchased the theme. But I the demo importer is not working please can you help. Every time I click on import it just hangs
Hello and thank you for purchasing our theme,
Usually, the demo import process problem is caused by low hosting/server resources. Most probably, the max_execution_time on your hosting is too small and needs to be increased.
What you can do:
- Take a look at this tutorial to increase the max_execution_time: https://modeltheme.com/how-to-increase-maximum-execution-time-on-wordpress/
- If the first option doesn’t help, you can open a ticket with your FTP + WP admin credentials at https://modeltheme.ticksy.com/submit/
Regards! - ModelTheme
Hello – Thanks for the update but why can you not fix the homepage blog date. This have been broken for over a year. I had someone fix it when I had support and then when the theme updated it broke it again. Can you we get an update with this fix? Please?
Hello,
Sure, this will be considered in a future update. If you need the date fixed now, please send us a message at support@modeltheme.com with your WP log in information.
Regards
Hello guys, I am failing to import demo site.
I am also failing to update the wp baker plugin it’s asking for activation
Hello,
I just replied to your ticket, please have a check !
Regards
Hi. I purchased the theme. I’m now trying to install the required plugins and the ModelTheme Framework would not install and gets stuck at “Unpacking the package…” I tried waiting but it has been more than an hour already. Other plugins installed fine. Please help or is there anywhere I can get the the plugin zip file to install manually? Thanks.
Hello,
I have replied to your email, have a check !
Regards
hello support, i have buy this theme and the demo import dont work, i click on it but dont instal demo , can you help? best regards
Hello,
Please send us a message at modeltheme.ticksy.com in order for the support team to help you with this issue.
Regards
Hi guys, I’m a wp developer and I just installed your first demo for my client website , everything is ok exept cost calculator, it seems that shortcode on page is not working, can you tell me in a few words how to show them on page,here’s what I have http://ninaco.co.rs/smiljanic/services/cost-calculator/ Thanks in advance, cheers 
Hello ninaco,
Thank you for purchasing our theme !
Please send us a message with your WP log in information and the FTP credentials at : support@modeltheme.com to install you the specific plugin.
Regards and have a great day,
- Andrada from Modeltheme
Thanks guys, for your awesome support, everything is working, cheers
Amazing theme, Good Luck With Sale 
Thank you @fieldthemes
There are no PSD files in the ZIP. Please send them to me, as I need to updated the design as a comp for a client.
Hello sbmedvec,
Please send us a message at our email address : support@modeltheme.com
Regards and have a great day,
- Andrada from Modeltheme.
is it support RTL ?
Hello Moayyadk,
Thank you for the interest!
Sorry but at the moment,no.
Regards and have a great day,
- Andrada from Modeltheme.
Great job, good luck with sales
Thank you @BlueHookStudio!
Nicely done
Thank you @edrdesigner!
Congratulations! Nice Work, Good Luck With Sale
Thanks
