249 comments found.
Hello there, I a have a problem regarding Demo Import. It always stucks at 64%. My system info is the appropriate. I still don’t know what to do, do you have any idea?
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i need my theme deregistered. had no chance to do it because my Wordpress installation was corrupted. Tried to do it within Qode support center but my purchase code has its support expired.
Hi there,
Please send us a mail and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hi,
Please check my website’s URL:
http://serenitydeluxe.com/spa/I ‘ve replaced the logo but now it is not centered. Logo is being read from the Global changes and not from the page.
Please advice.
Thank you
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
Support
Mikado Portfolio part of
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Hello can we change the object colors in the theme?
Hello there,
Thank you for reaching us!
Colors in the theme are customizable and you can set ‘First Main Color’ in Mikado Options -> General ( please see screenshot ). However, please note that for customizability reasons a lot of theme elements ( like header, footer, buttons, fonts… ) have separate color settings.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
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Hi! I cant login into support service and create a tiket. I have some problems with site, hope you will help me here. Help service doesnt let me login because dosen’t know my email and doesnt let me register or remember password. Something work wrong. I have questions about licence of WP Bakery Page and Slider Revolutuon. I bought theme Discussion on Aviana – Elegant Wellness & Spa Theme.
Hi there,
Please provide your email address that you used to create your account here so we can verify your account manually.
Regarding license, see this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins
Support
Mikado Portfolio part of
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my email is designerweb1@yandex.ru
Hi,
Unfortunately we couldn’t locate any user account with this email. Have you perhaps used a different email to register at our Help Center? Also, please try clearing your browser cache and try submitting a request once more.
You can also contact us through this email, and include your purchase code in the email, and our support agents will assist you.
Support
Mikado Portfolio part of
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Is this theme (versions 1.4 and 1.71) compatible with PHP 7.3 and PHP 7.4? Also is it compatible with WP version 5.7?
When is the next version of this theme estimated to be released?
Hi there,
The letaste version released is 1.7.1 and it is compatible with the php 7+ versions also it is compatible with the latest WP version, but please read this article here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I’ve renewed my license to get support but, your support page says that it expired. I’m need to fix something really quickly. Please check your mail helpcenter@qodeinteractive.com. My address is d............ss@gmail.com
Hi there,
Possible your renewal has not been processed yet, so please try to clear your browser cache and try to submit a request once again.
Keep us updated on this.
Support
Mikado Portfolio part of
Qode Interactive
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please update this theme its not work in new version of Wordpress
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-Them
Support
Mikado Portfolio part of
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no sir its not work sidebar menu totally not working and logo is not behave responsive
Sir can we get the solution or not Sir please reply i send one mail in your support email id with screen shot how the header look logo in big size and menu not working propelly please help or update that theme its not take much time to you
javascript is totally not working Mikado Side Menu logo seeting all javascript not work please update it sit
Hi again,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hi i am trying to register my copy. it is asking me to wait while it does something… I have been waiting for 30 mins.. nothing happens.. Sort this out please
Hello there,
Thank you for reaching us!
In case you are getting ‘Please wait’ message when registering the theme please try the suggestions from this article – How To Fix The ‘Please Wait Error’ During Registration Process.
In case you need further assistance please submit a ticket at our Help Center, include your website URL and one of our support agents will assist you.
Support
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Hi, i tried all of the info provided, and it still did not work. I have already opened a ticket. Please help me get the site up and running
Hi,
We have checked your request and it has now been updated.
If you need any further assistance please continue conversation with our support agent at the Help Center.
Support
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Hi there looks like I need a WP Bakery update, which is included in theme. Any way I may get the updated version. You have version 6.4.1 installed. Update to 6.6
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail and one of our support agents will provide you with the latest versions.
Thanks.
Support
Mikado Portfolio part of
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Hello. When the website is seen on a smaller laptop the nav menu jumps down to a 2nd line… how can I set the mobile menu to show sooner OR make the logo and nav menu smaller on smaller laptop screens? Thanks!! Example page – https://calvertrejuvenations.com/all-massages/
Hi there,
Thanks for writing in!
Please try to add this code to Appearance > Customize > Additional CSS
@media screen and (min-width: 1024px) and (max-width:1200px) {
.mkdf-main-menu > ul > li > a {
font-size: 11px;
}
}@media only screen and (max-width: 1280px){
.mkdf-page-header .mkdf-main-menu>ul>li>a {
padding: 0 18px;
}
}
@media screen and (min-width: 1200px) and (max-width:1380px) {
.mkdf-main-menu > ul > li > a {
font-size: 14px;
}
}.mkdf-main-menu>ul>li>a{
padding: 0 22px;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks. That worked.
You’re welcome, glad that we could help!
If we can assist you with anything else please let us know.
Support
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Any updates coming soon? I’d like to update the WPBakery and Revslider. Both are outdated. I have licensed copies, will there be any issues with the theme if i update them?
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please send us a mail providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I cannot find any reference to defining and setting the < li > styles and < body > font, color and other styles. This seems like a major theme oversight. If it is a setting within the Aviana Dashboard settings I could not find it looking for 3 hours. In the end I had to create CSS code and insert it into the proper section. Super curious if these item settings are available from within the theme settings or if you do in fact have to insert CSS. If the latter, again seems very odd not to include this as its a very basic option in any site design.
Hi there,
Could you please provide us with your website URL and explain exactly what you wish to change.
As within Aviana Options > Fonts you do have both Heading, paragraph and link options which you can set.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Perhaps you should update this theme and any other theme with a default font setting. If you try to use or insert text not in the < p > tag or heading there is no way to define this text. As well you should include a setting option for a line item < li > . I am not going to pay for support for you to supply css to do this, I can do this on my own. Its just odd that these are not available within dashboard. thank you.
If you could select a default or catchall text style, this would also allow the user to avoid the issue of not being able to control text styles in many instances.
Hi there,
Once we test, if you set your font in the global options it will be applied to the list element as well.
It you have not selected the font, then the glopal font will be applied.
Support
Mikado Portfolio part of
Qode Interactive
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Hello guys. I liked the theme, I found it very interesting for what I need. I was wondering if in the Portfolio area I can limit the number of items per page and make a pagination at the end? For example: do I keep about 12 portfolio items per page and move on to page 2, page 3, etc.? Thanks!
Hi there,
Thanks for taking an interest! Within our portfolio list shortcode, we do have an option to set a number of the portfolio items that will be displayed as well as you do have an option to set pagination.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, thank you for answering my question about the Portfolio! About the Blog, in the publication of the blog post, is it possible to insert social media icons to share the post? For example, share the blog post on Facebook, Twetter and Instagram.
Hi there,
Glad we could help! Yes, it is possible to add social share on the blog posts.
We are here if you have any additional questions.
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Thanks Mikado!
Hi there,
Glad we could help!
Support
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Hello impossible to import your template on my site ! PHP Post Max Size 130M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.
I not want change my server. Can you you help me please?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hello can you send xml file for import thanks
Hi there,
You do have it available in your theme’s files, and you do have the guidance on how to import it and where to find it within the article we have provided you with.
If you still need assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good morning Dear Team Mikado,
I’m having problems after updating the theme.
The rows in homepage are not getting wide even after applying the default settings and even after setting initial width of content to 1300 px. Though i can see it’s completely fine in your demo theme. Probably I’m doing something wrong here.
Also, since a long time both of my themes are showing double menu on different devices, esp. on laptop. This was the case even before I updated the theme. Please guide.
The website url is https://sidriinternational.in
Thanks and regards, Dr. Kanu Rajput
Hi there,
Please check if you have added content width in your custom CSS.
Within Mikado options > General you do have the option to set the width, also check if your pages have Fullwidth Page Attribute set as well as your Row is set to be in grid.
As for the duplicated menu, you can try to add this code to Appearance > Customize > Additional CSS
@media all and (max-width: 1380px) and (min-width: 1024px) {
.mkdf-page-header .mkdf-main-menu>ul>li>a {
padding: 0 12px !important;
font-size: 14px !important;
}
}@media all and (max-width: 1180px) and (min-width: 1024px) {
.mkdf-page-header .mkdf-main-menu>ul>li>a {
padding: 0 10px !important;
font-size: 11px !important;
}
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there. I have installed this theme but can’t seem to get the revolution slider templates to import. I’ve tried importing the .xml file but it did not work. I also can’t seem to find the rev slider .zip file to manually import. Can you please help fix this?
Hi there,
If you are missing the sliders somehow please check this article on how to import them manually.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I don’t know what I’m ruining, but the sidebar doesn’t show up on the blog page (archive pages). What can it be?
Hi there,
Please check in Mikado Options > Blog if you have set the sidebar options.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I import the demo, and made the yoga studio home page, but the revolution slider does not look at all as yours, it’s really ugly, why ??? https://www.stephanie-audoit.fr/accueil/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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how i can change address bar icon
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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why not your tell here i only ask for address bar please tell me here solution
Hi again,
You can set it in Appearance >> Customize >> Site identity: http://prntscr.com/uw2nayIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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thank you
You’re welcome!
Support
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