205 comments found.
Next page not loading, Stuck at the animation. Please give solution?
Hello, this is normally caused by third party plugins, in particular minification and compression plugins. For a direct solution, please open a ticket here
https://www.qantumthemes.com/helpdesk/thanks
There Qantum i bought theme few months ago but the audio player stickup is not working qt-audio-player kindly help me out
hello and thanks for contacting us. Your issue requires a detailed check as some server setting, plugins or cdn may be breaking your website. Please contact us via helpdesk, all the details are at this link:
https://wpcast.qantumthemes.xyz/manual/knowledge-base/support/thanks for your kind collaboration, wish you a good day.
I have purchased the theme, and when I use poedit to translate the wpcast template file under the language folder, many errors are released. Do you have any suggestions?
Hello! I’m sorry for the issue but is the first time we see such a report, most of our customers are translating the theme without issues. I would recommend contacting our support and providing the details to your website, so that we can have a look directly
https://www.qantumthemes.com/helpdesk/Our helpdesk linked above is private and encrypted so you can open a ticket with your login and password. We recommend taking a backup as standard protocol, before sharing the credentials.
best regards
Subject : How to switch QT Serie’s order
Hello support,
Hope you’re fine.
I’d like to know how to change the order of the QT Series in my podcast website.
I had to run some tests first so I integrated a few podcasts, then the rest of them.
Everything went weel, but, the Serie’s module won’t let me choose the QT Series’s order.
—> https://zupimages.net/up/21/14/4xx9.png
It only displays the QT Series by order from the backoffice
—> https://zupimages.net/up/21/14/e0c7.png
—> https://zupimages.net/up/21/14/z9cf.png
How can I do this ? If not I would have re-do all of it, a bit of time wasted.
Exemple URL—> https://podcast.ieif.usts.fr/index.php/series/
Once done, our tech support will provide a fast answer to your questions.
Thanks for your kind collaboration, wish you a nice day!
Hello. Is this theme compatible with Elementor? I would also like to know if I can easily integrate spreaker (podcasts are hosted there) and show the latest episode uploaded to spreaker on my site’s homepage, as advertised by you. Thanks
Hello! the theme is meant to work with WPBakery sir, sorry, not with elementor. All you can do is possible with WPBakery (frontend live editing too)
Thank u for the reply!Ok for WpBakery. But what about the other question?
Oh sorry, forgot to answer them. You can import Spreaker podcasts with PowerPress and that will automatically update your home page archives and widgets. Half of our customers are using PowerPress to import podcasts from any rss feed. IMPORTANT: our theme is actually for Audio podcasting, not for video podcasting. You can use videos, but they don’t play through the custom player as that’s an audio player (mp3/aac)
This is great news! Thanks for confirming, I’ll proceed with the purchase! (It would be great if you made Elementor compatible asap!)
we do have a very very similar theme, but for Elementor. Since we have another company, I can’t link it here because of Envato author terms. Please, contact us at info [at] qantumthemes.com for more info
regards
Hi guys can we update to last version of WP 5.7 ?
Yes, tested and working, just make sure to update theme and plugins.
Regards
thx guys
You’re welcome
Is this theme compatible with php 8 yet, or are you still working on it?
Hello, it seems to be working but WP itself is not widely tested with php 8 yet, so the recommended version is 7.4
Hi! This theme works awesome on my site. But I have a problem, the music player doesn’t show the full playlist when I open it on any mobile device and it only shows 11 tracks. When I open it on iPad, it only shows 13 tracks. Is there any way I can change this so it can show the entire tracks on playlist on every device with different size of screen just like the demo? Thank you.
Hi, this is going to be checked by the development department and, if required, improved on the next udpate. I link your ticket to the trac request so you’ll be updated in case of improvements or test results.
thanks for your kind collaboration, and have a nice day!
Hi,
HELP MEEEEE…. 
sorry I write from here because my customer is pushing me… and you close my ticket for reply because I was working on it 1-2 weeks and need to reply you but I see its close… I send e-mail need help…
theme have 3 issues I write before, and I’m try to fix my self but and way… ?!
https://drive.google.com/drive/folders/1zLWETEMJ-TjGyQ3yTkoBqg-cstDqvqZc?usp=sharing. (screen shares for two issues) the language is oowww long way to edit…1-) in categories page you can see last post twice one big and one small with other posts
2-) in mobile mode (iOS or Android) Episode list is not there ?!
3-) if you want to edit language the plugins are not working like Loco or other you have to ad manual way ?! (Poedit is old way, there is fast and new way like Loco plugins) I’m using in my all other web sites… it’s work fine…
and why there is no “theme options” like other themes so you can give your users they can close or open or edit as they like?!
DON’T MISS UNDERSTAND ME I LIKE THIS THEME AND I KNOW THIS ARE SMALL THINGS FOR YOU TO FIX IT…
I write two e-mail about this issues with screen shots please help me to fix it…
I know you will say I explain in ticket but that’s not clear, this three issues and you said you will share codes but you forget to add codes… please reply my e-mail…
support@qantumthemes.comBest Regards
hello and thanks for your message. As you mentioned, the ticket was self-closed as it was 2 weeks old. Please, copy and paste the request on a new ticket here
https://www.qantumthemes.com/helpdesk/forums/forum/wpcast-wordpress-theme/you’ll get an answer within a couple hours top
thanks!
yes See but believe me I was working hard on two project can’t reply you on time… ok I add to ticket please let’s fix this 3 issues asap… hope I will be happy too like others…
thanks for your kind collaboration, you’ll get an answer super shortly, best regards
Hi, we just fix it first issues other is still have,
NOW I have new issues, I can’t use Classic Editor, just you let us to use Gutenberg Editor, when I change it to Classic Editor podcast(mp3) player is not working ?! if I use Gutenberg my Videos is not working (I’m using Jetpack Video Hosting)
it was working but after two hours its Stop ?! I try it in my other sites its working normaly but in this them no error and not working ?!
need help again
Why I can’t open new ticket my self in support page ?!
and I think I can’t refund it theme now right ?! because I use it 2-3 month…
I’m so un happy because I past date and still fighitng with stupid issues… and lost to much time….
Best Regards
Hi, and thanks for your message.
If you mentioned it working fine and it stopped, it’s most possibly a cookies issue.
But, why are you writing here instead of the support? Do you have any issue entering the thelpdesk?
cookie issue ?! I try all options I clear cookie or I delete and post again… the Classic Editor mode or WP Bakery editor is working fine or Videopress is working too but Video Block Gutenberg Editor is not working fine…
Sorry let me copy from old message, this part for you again…
” Why I can’t open new ticket my self in support page ?! “
Best regards
Ok no problem our developers will have a look at your issue. Please make sure to open a helpdesk request and add your wp login details in the ticket so we can login and check, using this form
https://www.qantumthemes.com/helpdesk/forums/forum/wpcast-wordpress-theme/As standard procedure, is recommended to backup the site before proceeding.
Thanks for your kind collaboration, regards
Hi there, my client is using your theme and my job was to import the demo but the demo is not looking alright!!! I was using this demo https://wpcast.qantumthemes.xyz/demo/ and my website is https://ramoncrum.com/ Can you please help me?
Any response, you guys?
hello, sorry for the waiting but actually this is not our support channel, you can instead create your own account using the customer’s purchase code, and use our helpdesk here
https://www.qantumthemes.com/helpdesk/forums/forum/wpcast-wordpress-theme/about the import it seems the only problem is that the home page is not correctly set. Maybe you just need to go to reading settings and chose it from the dropdown 
The support team was really amazing. This team is very reliable. They didn’t only solve the issue but also explain the whole thing to me. I really love their effort.
Thanks for your kind feedback, very appreciated Wish you a great day!
Hi! Is there any way to change the labels “Episodes” in Serie? I want to change it to “Tracks”. Thank you.
Yes, you can make a translation in en_US and use PoEdit to change this specific label. More info are available in the page Translations of the theme manual. regards
highly interested in purchasing. Would I be able to use Spotify or Youtube links for the audio instead of mp3s?
Yes you can, but they can’t play in the player, as that’s an MP3/AAC player
HI there, I am not getting a password reset from your support page, and so I can’t raise a request. It’s unclear to me how the quantumthemes player is configured. For example, where do you specify the url or file you want it to play on a given page? Is it possible to disable it on pages but not on posts?
Hello! No problem!
1) Please check your trash bin or spam folder
2) Still nothing? Please, let me know your username for the helpdesk
Thanks
username is lszyrmer and email is luke@launchtomorrow.com
New credentials have been sent via email, regards
I have problems with my support, I have paid again, but I have not been able to use it, I enter the support with my account, and it tells me that my purchase code no longer has support,
Hello and thanks for contacting us. I can’t see your username in our archive. Please email us at support@qantumthemes.com adding:
- purchase code - helpdesk username
Thank you
Pre-sales comment: Can I use my podcast host’s RSS feed to use the built-in web player? I don’t want to use the SPP plugin or Blubrry, nor do i just want to limit to an Apple feed.
Yes, using the plugin PowerPress. Most of our customers do this. We also have specific documentation steps to correctly set this functionality.
PS. is free
Ah, OK, thanks – I’m not a fan of the PowerPress plugin at all, I was hoping it’d be something different. No worries, thanks for the answer.
you don’t use its player, just import the podcast. It works seamlessly, we imported ourselves thousands of podcasts to test.
https://wpcast.qantumthemes.xyz/manual/knowledge-base/powerpress/I changed domain name. How can I reactivate my license? New domain is rubiteve.com
Please email support@qantumthemes.com and add the purchase code, we will reset it for you, regards
Hey guys, as an existing customer, I’m looking to buy this template as well. I was wondering if you had an option where my fellow artists can upload their podcast themselves, front-end rather than back-end. Is that possible?
Hello! There are quite many plugins to do that. Is not really part of the theme support territory, but as the theme is based on the default posts post type, and there are no custom fields, you don’t need to set up complex forms.
Anyhow, I would not recommend this road, instead just add the new users as Authors, and they will be able to post new Podcasts easily.
Pre-Sale Question; Is Elementor supported now? I saw 9 months ago that was a no. I love the Ajax audio player across page loads but I prefer Elementor Pro over WPBakery
I’m sorry but is still the same result, no Elementor yet. Sorry…
Hi … I want To Build a social Podcast site where people can register and add their own podcasts … they can integrate their particular profiles to other podcasting sites like Spotify etc. Is it possible with this theme ? Eagerly waiting to hear if it will be possible in future . If it is possible with any 3rd part plugin plz suggest me it will be helpful .
Hello sir, the product does the functions you see listed, there is no extra management for the users, but there are many plugins to allow customer creating contents. The theme is based on the default WordPress functionalities and post types, so you should not have problems in providing your users an Author capability, so they can add podcasts themselves.
i am looking forward to buy your theme but only if there is an option to get the player to stick at the bottom rather on top like in the demo ? is there any option or quick guidance you providing to get the player at bottom ??
Hi, I’m very sorry but this theme has only a header version.
can u just provide any guidelines about how to do it ? i am well aware of the CSS and php things ….
I’m very sorry but we can’t provide free code customizations. The change you are asking for is not very simple as you may think, sorry.
If you need a quotation for a customization work i can let you have it via email. Please contact us to info@qantumthemes.com explaining what you need and we will let you have a quotation within 16 working hours.
That’s the best I can do, regards
