4061 comments found.
any promo time? 
Hi,
Thank you for interested in our theme.
Unfortunately, we don’t have any plan to discount or promo the theme in the next 6 months.
Best Regards,
PenciDesign
The Penci PageSpeed Optimizer speed up but makes a lot of troubles. Blocks google ads and on mobiles doesnt works the mobile menu when you go to categories, it doent display the mobile menu.
Hi,
We have many customers using PenciSpeed Optimizer with Google ads/ Google analytics/Google Tag Manage without any problems. So maybe you need to check with your plugins you’re using ( remember re-build the merge files and clear the cache after deactivate each plugin to check). If you still got the problems, please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi there,
thanks for this awesome theme. I Just checked out the critical css generator and it works really fine. But unfortunately there’s an error with the headlines. I use Yeseva One but while loading it is display cursive. Maybe you could take a look? You’ll see it best with developer tools and “3g” speed.
URL: https://www.tastybits.de/rezepte/brot-snacks-dips/backofen-pommes-selber-machen/
Thank you & best regards, Jannik
Hi,
Thank you for loving our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
purchased this theme 6 months ago but installed it yesterday however, i tried to change the logo but my logo doesnt show up, why?
Customize / Logo & Header / Deleted Soledad Logo and replaced it with my own Logo still empty space
https://nipzo.deHi,
You’re using vertical navigation, so please check option for it via Customize > Vertical Navigation & Menu Hamburger.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Guys I love you. You latest update is just amazing. I have optimized the speed with the informations provided in the video. Yooooooo I have 97 for mobile and 99 for PC meanwhile I am using a supercharging form plugin (gravity form). As caching plugin I have used LiteSpeed Cache and it works just fine. Thank you guys
We glad when hear it from you Can you share for me your website URL for us via our contact form? We’re happy to see the results with you 
Cheers,
PenciDesign
Hello,
I downloaded the critical Css tool, and it opens right away without asking me for the url and purchase code.
Please fix the problem in the file!
Hi,
Strange, I just testing it and I see it’s normal.
Can you please create a new ticket on our support forum or send us an email via our contact form with more detail about this and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hola, estoy pensando en comprar su tema, tengo una duda, puedo utilizar el mismo tema para publicar en revista viajes y recetas que es como lo tengo en la actualidad, gracias por su tiempo saludos
Hi,
Thank you for interested in our theme.
Yes, sure of course you can do that.
Best Regards,
PenciDesign
Amazing theme! Please I hope you upgrade the blog very soon my website is assets4legacy.com I used all your features and I wish I can have some upgrades please!!!!
Hi,
Thank you for loving our theme.
Yeah, we will have a new update in next week with more features Just wait for it.
And since you’ve purchased the theme, so if you have any question/suggestion – please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
How does anyone get support? I filled out a support ticket.. then it takes me to Envato to verify purchase.. then sends me back to fill out the support ticket.. then back to Envato.. round and round in the same circle over and over again .. ???
I want to change the link color for my site. It is NOT in Customize > Single Post > Colors as indicated in the comments. It does not seem to be anywhere .. ??
Hi,
Thank you for purchasing our theme.
If you can’t create a new ticket – you can send us an email via our contact form and we will check it. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
did you fix the issue ? data-vocabulary.org schema deprecated and did you update the new schema from Google, before i rebuy the theme again?
Hi,
Thank you for loving our theme.
We’ve fixed all the schema data from a long time ago
Best Regards,
PenciDesign
Hi there, I really want to buy the theme, It is beautiful and exactly what I want, but I am really really disappointed by the shop page design. I know it is inherited from woocommerce itself and this is a magazine/blog theme but you should have at least considered designing a shop page with some flexibility, something beautiful with ability to add and customize product and category carousals. I wish you consider doing such a thing in the coming updates. Still If I was able to add the shop page from other themes and if there is a way to do that I would love to know about it so I can proceed and buy Soledad and mix it with the shop page from another theme.
Hi,
Thank you for loving our theme and your suggestion. Yeah, we have a plan to improve the shop designs in future updates. But we need time to do that if you want to use advanced features for shop at this moment, you need to use it from a plugin because you can’t use more than one theme at one moment.
Best Regards,
PenciDesign
Thanks for the quick response, Since you mentioned plugins, are there any that you can name so I can check to see if they are good enough until you are done with the shop page improvement? And one more question on the improvements you have in mind, will they be out soon? I mean should I expect days, weeks or a few months? or perhaps even more? I appreciate any approximate answer since I need to know how much more to wait. Thanks
Hi,
You can use a plugin like this plugin – It’s an add-on for Elementor and you can use with the theme. We will have a new update in this month to help all customers can optimize the Web Vitals rules from Google and increase the page speed scores. So, you need to wait a few weeks or months to get it. We will do the needed features first.
Best Regards,
PenciDesign
Hi, pls help me. I’ve activated Soledad theme successfully but when imported demo, it still has watermark words in the page. You could visit my website itravel88.com for detailed. Thank for your support
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello! I am in need of buying your theme. Previously the topic I used was null. I noticed your theme offer 15%. But when I visited, I didn’t get that offer.
Hi,
We’re replied your email. Please check it.
Best Regards,
PenciDesign
Hello, i have a pre-sale question, does the albums in your themes has the lightbox feature of magnification and reduction with buttons like ”+” ”-” and a full screen view? thank you!
Hi,
Thank you for interested in our theme.
Yes, if you want to do that, you can use default gallery from Elementor to do that.
Best Regards,
PenciDesign
Hello, I want to activate theme but when I click the button “ACTIVATE THEME” the circle keeps spinning without any message. waited 20mins and nothing.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
How can I control border radius on all featured images images across the theme specifically in technology blog 2 layout? Thanks.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Does soledad supports full width posts? No sidebar on the right?
Hi,
Thank you for interested in our theme.
Yes, of course Soledad supports full width posts – no sidebar on the right.
Best Regards,
PenciDesign
Hi there,
I have used Soledad for several years but am now switching from WP bakery to Elementor, so I am having to re-do all my pages.
I have imported the ‘wedding’ demo, style only, but I cannot find out how to edit this demo now? On the front end, i see the demo, but in the backend it shows me what I am building in elementor. How to edit this?
Also, how to remove the logo completely from the header?
Thanks
Ellie
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions.
Best Regards,
PenciDesign
I just purchase this theme and have no clue where to find demo import information. I would like to use this demo: http://soledad.pencidesign.com/soledad-video-dark/
Nevermind I found it.
AutoptimizeThe new version adds speed optimization. It feels that the content is quite similar to Autoptimize. Do I still need to install an external hanger?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
