23209 comments found.
Hi,
I just wanna know if variation swatches for woocommerce plugin is working with this theme?
I want to give option of choosing color type and size for my product.
Thanks
Hello, @mhafiq,
First of all, thanks for showing your interest in Porto WordPress 
No need to use any third-party plugin for color/image swatches, but Porto WordPress by default provides this functionality, please watch the below-given video I have created for you.
https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
Hi,
A client of mine has bought the Porto theme and i’m setting up his store currently and there is a big issue with the typography on Mobile. No line height conditions are working on the mobile view. Whatever we set in the settings, all the text is on top of each other on mobile when there’s more than two lines.
We would really like some quick help with this as it’s very annoying and holds us back.
Thank you
Hello, @khoren17,
Please ask your client for the purchase code of the Theme and then with that particular purchase code PDF file, you have to contact us via our support system here: http://portotheme.com/support for getting free support of the Theme.
Regards, P-THEMES.
Please i would like to add a google verification code to my porto child theme inside header.php, but i can’t find how to go about it
Hello, @LANCETREND,
Please read and follow the instructions written in the below-given articles and you can try with the below-given plugins as well and use which better meets your requirements.
https://www.wpbeginner.com/beginners-guide/how-to-install-google-analytics-in-wordpress/
https://wordpress.org/support/topic/how-to-add-google-analytics-tracking-code/
https://kinsta.com/blog/google-analytics-wordpress/
https://wordpress.org/plugins/googleanalytics/
https://wordpress.org/plugins/ga-google-analytics/
OR
You have to add the Code under Porto >> Theme Options >> Skin >> JavaScript Code as showing below, You cannot add <script></script> tag in the custom js because of security issues.
You need to add JavaScript code without <script></script> tag like this:
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
})(window,document,'script','//www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-********-5', 'auto');
ga('send', 'pageview');
Regards, P-THEMES.
Actually its not a JavaScript code, it’s an HTML Tag code for merchant verification
Hello, @LANCETREND,
Then you can use the Custom HTML element of the Theme and add your code in that element and place that element anywhere on your site on any page as per your requirements, it will work for you.
Regards, P-THEMES.
Please, if you don’t mind I’ll appreciate a screenshot on how to find my way to the custom html element where i can input the code on the header.php
Hello, @LANCETREND,
No, With Custom HTML element, you can add the Custom HTML in Header using Header Builder, but not in header.php file, you have to create your own header using Header Builder: https://www.portotheme.com/wordpress/porto/documentation/header-builder/ and use Custom HTML element in it as showing below:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 31/03/2021. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello, @vs_boieru,
Please edit your home page and then edit the Column and change the image as per your requirements.
Regards, P-THEMES.
How do I change Additional Information in tab heading to Specifications?
Hello, @thush64058,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000060995--35-how-to-rename-product-data-tabs-from-single-product-page
Regards, P-THEMES.
Why this is not working in your theme. It’s not removing only add action works.
remove_action(‘woocommerce_single_product_summary’, ‘woocommerce_template_single_meta’, 40); add_action(‘woocommerce_single_product_summary’, ‘woocommerce_template_single_meta’, 60);
Hello, @thush64058,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site?
Regards, P-THEMES.
Hi i am using shop-20 but under FEATURED CATEGORİES at main page is empty how can i fix it ?
Hello, @cantastic,
Please edit your Home Page and then edit the element, Porto Product Categories, and then select the particular product categories from there, as showing below, save changes and check back your site after removing the browser cache.
Regards, P-THEMES.
Hello, @husseinbosmarket,
Please read and follow the instructions written in our Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
Hello, when using ‘Custom’ as Product Page Layout, the Yoast SEO schema.org information is no longer added to the product page. When using any of the provided Product Page Layouts (like Sticky Info, Extended, or Full Width), this does work.
Can you confirm this doesn’t work with Custom layout?
Hello, @YALEMY,
Yes, this does not work with the Custom Product Layout as Custom Product Layout means, you have to create your complete Custom Layout as per your requirements, so you have to use Custom Code for it, otherwise, you have to use the Pre Built Layout.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
When I add the whatsapp number under Appearance > Theme Options > Header > Social Links, the generated link goes to an unwanted target, sharing the number.
How can I use this link to open directly conversation in the company’s Whatsapp messenger ? Tks
Hello, @Fabio_wolf,
Please read and follow the instructions written in our Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-fix-whatsapp-number-and-clicking-to-take-to-whatsapp-chat-on-header-and-footer/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Sorry, can I use my own images in menu, instead of fontawesome icons? How can I do?
Hello, @piccolastrega,
No, sorry to say that but this is not possible, you can only use the FontAwesome Icon beside Menu Item, this is the only possible option, if you want to use your own Custom Images, then this requires Customization.
Regards, P-THEMES.
Where do I add, remove, modify blocks. There is no Blocks in the side menu
Hello, @habboubih,
Please read and follow the instructions written in our Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 17/08/2018. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hola , porque antes si me iba bien al darle a finalizar compra y desde que he instalado la plantilla porto , al finalizar compra me da error 404?
Hello, @javirus24,
I am sorry but I am not able to understand your issue properly, can you please explain it more clearly if possible with the help of screenshot, and If you are facing the issue with your Envato account then please once contact with Envato support as well.
Regards, P-THEMES.
hello, i activated logo in sticky header, but in the site logo does not appear in sticky header? salamadeals.com/home
please tell me steps to solve that
Hello, @husseinbosmarket,
This is because The Header is divided into 3 rows: https://ibb.co/bzHSpQ2
1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.
And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.
You can see on your site, The Main Menu is in the Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB
If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.
This is how it works and it is the default functionality of the Theme.
Regards, P-THEMES.
Hi. could you tell me if it is possible for the cart to slide out after a product has been added to the cart? Thanks!
Hello, @cambeetle,
First of all, thanks for showing your interest in Porto WordPress
You can achieve it using OffCanvas Cart Type, you can check it on my test site here: https://hubdatasolutions.com/pearl/porto/wpbakerydemo-for-aizaz/shop/
Regards, P-THEMES.
Hi! Hmm, it seems that I might not have explained clearly. I am referring to the cart sliding out automatically after The Add to Cart is pressed. Is that possible?
Hello, @cambeetle,
I am sorry but this is the only possible way, otherwise, you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Thanks very much for your help!
You’re Most Welcome!!
Hello. I like you theme. It’s look great. I have some questions before buy it. Can I customize the color of the menu in your template the way I need it? Is it possible to add two Google maps and two contact forms to the contact page, depending on the selected country? Does the template support multiple languages? thanks
Hello, @vlaviya,
First of all, thanks for showing your interest in Porto WordPress
1. Yes you can change the color of the Menu’s as per your requirements easily using Theme Options.
2. Yes, you can easily be using the Google Maps element and Contact Form plugin as well but there is no option that will work for you depending on countries, you have to try with any third party plugin for it, which better meets your requirements.
3. Yes, Porto WordPress is fully supported and ready to use as a Multilanguage site, you can use WPML or Polylang plugin for it.
Regards, P-THEMES.
Thank you
You’re Most Welcome!!
Hi, I have switched hosting providers and would like to use the theme with the new host but I don’t have access to the previous website as it’s been taken down.
Is there perhaps a way to reset my purchase code?
Regards Brandon Charles
Hello, @ranzve223,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Not sure, but I think I found bug. If in shops you have sun category for category and you go to sub category page ant click quick view on any item modal will keep going down. Using shop35 template.
Hello, @ignasr,
Please check this video https://jmp.sh/PwPIUea First I imported the shop demo 35 as you mentioned and then I have done testing on my test site and found that there is no issue at all. Sub categories items quick view is working perfectly fine without any issue. Please check on your side after removing browser cache as mentioned in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/08/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
need to deactivate a license – but don’t have access to my site anymore. How do I deactivate to use on a new site?
Hello, @nimaglass,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello,
Can I use your events module with eventespresso? I mean do you use another events plugin? Or maybe there is a conflict here?
https://eventespresso.com/Hello, @JustMe2013,
No need to use any third party plugin for the Events, we have the built-in Custom Post Type in our Theme named as Event and you can enable/disable it from Porto >> Theme Options >> Event as per your requirements.
And sorry to say that but we have not tested the particular third party plugin with our Theme officially till now, so we are unable to suggest you on it, if you want you can try it but at your own risk.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/01/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
