691 comments found.
Theme is not working on FIREFOX properly, is there any help for that issue?
Hey there,
With respect to your query here, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi. I have a problem with the Prague theme. The Top menu (all header) does not show more. Temporary I disabled the code in header:
<?php // if ( $header_style_top 'full' || $header_style_top ‘simple’ ) : ?>
And it work but don’t support different color (black and white) for menu on different pages. And It’s not good )
Do you have a solution?
Thanks.
Hey there,
We have updated your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi there, does your gallery feature include the filter of categories as a sidebar option? I can’t find a way to filter your gallery/projects using a filter sidebar. Thanks. Mia
Hey there,
With respect to your question here, unfortunately it doesn’t include a filter of categories as a sidebar option.
I hope this answers your question.
Kind Regards,
John from Fox Themes
Support Team
Hi! I’ve been trying to reach out with customer support and have about 4 active tickets. But so far, I’m getting no response. I’m going to ask one of my tickets here:
How do you change the color of headings, H1, H2, H3 and so on?
Hey there,
With respect to your query here, I checked and I can see that you only have one active ticket. All other tickets are actually replied to. Please check into your emails. Kindly do note that we also do not provide support over the weekend. We’ve however addressed your latest ticket.
Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hey there,
With respect to your question here, yes this is possible. You will need to use the “Full Screen Slide” template within your project options and also add gallery images to the project. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi there -its really a nice theme but your support is way to slow – please come back to my open Ticket. Thanks
Hey there,
Sorry for the slight delay.
We have addressed your support ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi,
There’s a lot of display problems on Firefox. Donsiegel had the same problems 3 months ago and you said to him, that you fixed the problem. On this page, you say taht the last update is from 1st of may but the files ont your archive downloaded yesterday dates from 20th january. Do you have an earlier version ? Could you send it to me ? Or explain what I have to do to fix all the problems on images banner.
Thanks
Hey there,
With respect to your query here, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hello ! Please, what is the last version number of Prague Theme ? 2.30 ? Is there a way here to check this information? Thank You.
Hey there,
In relation to your question here, the latest version of the theme is 2.30. We are however currently working on a new update to the theme.
I hope this answers your question.
Kind Regards,
John from Fox Themes
Support Team
Hello!! How Can I access all images used in your theme. When i imported the data no images were found. Where Can I access the images?
Hey there,
In relation to your question here, demo images are not imported to your site during a demo import. You will need to add your own images within the respective sections on your site. This information is indicated within our sales page here: https://themeforest.net/item/prague-architecture-and-interior-design-wordpress-theme/19618927#item-description__notice
I hope this helps.
Kind Regards,
John from Fox Themes
Support Team
in the header “before and after” can the texts be uploaded to the middle instead of the bottom?
and if clicking on the before or / and after photo can take you to another url?
thanks!
Hey there,
I believe we’ve addressed your ticket on the text. As for the redirect question, I’m afraid that is not possible by default. It would entail custom work to have such an implementation.
Kind Regards,
John from Fox Themes
Support Team
Hello. Is there a way to get two photos in the home split design? 1 left photo and 1 right photo instead of text
Hey there,
I believe we’ve addressed your ticket on this question. Kindly check on the ticket.
Regards,
John from Fox Themes
Support Team
Hi there, I was just wondering how much customization I can do with the ‘single product’ layout? Can I move the tabs with ‘Reviews’ etc to underneath the product pictures rather than on the right hand side? How much customization can be done? Thanks, Mia
Also I see that Prague theme is not compatible with the most up to date version of Wordpress? Is this correct? You state it’s only compatible with Wordpress up to 5.5.x but not 5.7.x? Please confirm.
Hey there,
I’m afraid that is not possible by default. It would entail customization on the theme files to have this achieved.
As for WordPress compatibility, yes that is correct. We’ve not yet fully tested out compatibility with version 5.7.1. You can however still use the theme with this version of WordPress.
I hope this answers your questions here.
Kind Regards,
John from Fox Themes
Support Team
Thanks John, so I can use it with the most up to date version of Wordpress but you can’t guarantee there will be no bugs? When will you finish this testing with the most current Wordpress version? Also, regarding the ‘product customization’, can you confirm that you can add unlimited tabs? or are there only two you can add. Thanks again. Mia
Hey there,
Thanks for keeping in touch with us.
About your question here, as for now I may not be in a position to be in a position to provide an exact ETA.. As for the tabs, I’m afraid this is not possible by default. It would entail custom work.
Kind Regards,
John from Fox Themes
Support Team
Hi there, is something wrong with the update? I’ve added the carousel module to several pages on my site and it doesn’t load. Nothing is showed where supposedly the carousel is: https://www.madepatula.com/productos-finger-joint/
Hello there!
Can I please request you to contact our support team so that we can get to properly advise you on this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
I just installed the theme and is not working. Many errors. Woocommeerce outdated, no photos exept logo on the demo, to understand what I’ m seeing. No menus. Error on appereance -> customize -not loading. Please tell me how to fix all this ASAP because I don’t have the time to solve problems that shouldn’t exist.
Hey there,
We’ve just relied to your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
I haven’t heard back from you again! Last time it was eight days, now four days (so far), and this time there is a pressing issue that was caused by edits you made. I need to hear back from you ASAP, please.
Hey there,
Please check on your ticket.
Kind Regards,
John from Fox Themes
Support Team
Hello,
I just installed your theme “PRAGUE | ARCHITECTURE”. Everything went well except that I can’t Open “Customizer” I first got an Error and after searching I tried out your Option to add some Widgets to the Widgets Area in Appearance but this didn’t solve my Problem because I now can Load the Customizer but it is not showing anything which means it is pretty useless. I’m looking forward to hearing from You. Regards
PS: I tried to Submit a Ticket but it didn’t work even though I just purchased your Theme (April 1st 2021). I need to solve this Problem ASAP!
Hey there,
With respect to your query here, this is most likely a hard caching issue. Could you kindly ensure that you are submitting a ticket fromHere and share with us your site details.
I look forward to your reply.
Kind Regards,
John from Fox Themes
Support Team
Hello, after loving and buying this Theme its frustrating not getting a real support: had to wait 3 days for a first reply which wasn’t helpful and now I hear nothing anymore for one week?! Please come back to my Ticket asap cause I would really love to use your Theme, even if there are some bugs to fix. Thanks in advance !
Hey there,
Sorry for the delayed reply.
This was due to the holidays. We’ve however replied to your ticket.
Please get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hi, thanks for that!! -I sent you the LogIn to the hi@.. mail-adress. Hope that helps ..
Hey there,
We’ve updated your ticket. Kindly check into it.
Kind Regards,
John from Fox Themes
Support Team
Thanks a lot for your support -now it works well!
Hey there,
I’m glad it now works as expected.
Kind Regards,
John from Fox Themes
Support Team
how will i use ?
Hello there!
Can I please request you to contact our support team so that we can get to properly advise you on this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Prague | Architecture Support
Kind regards,
Hello there!
I’ve created a ticket 2 weeks ago and I just created another one since I don’t get a reply on the first one. Is my thread lost?! It’s URGENT.
Can you please help me out?
It will take around 5 minutes to you help me out… Please…
Hey there,
I believe your ticket was addressed. Please feel free to raise any questions within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Could you confirm the compatibilty with wordpress 5.6 and 5.7 ?
Hey there,
Yes you can use the theme with these WordPress versions. We are however working on adding full compatibility of the theme with these versions.
Kind Regards,
John from Fox Themes
Support Team
