235 comments found.
Hi I have sent an email to ‘bigstepscenter@gmail.com’ but nothing reply. May I know how I can import the demo, I have uploaded the ZIP on shopify. And it just shows me
‘Please enter a valid theme purchase code in Theme Settings / Theme Verification How To Get The Purchase code?
If you have some problems or questions related to the theme verification please write to bigstepscenter@gmail.com and we will help you asap.
The client uuid field is required. With best regards, theme author Antony Brooks (bigsteps team)’
I don’t know how to solove the problem. My code is ’ Item Purchase Code: 681b33aa-e9a1-4e3c-af2a-6bc62e46d888 ‘
Hi, dear customer. You can fill the purchase code in here https://prnt.sc/yxro53
I’ve tried registering on big-skin several times, but never succeeded. I’ve got a problem with the checkout page when people buy gift cards. Isn’t that page included in the design?
Hi. Write please your email me to bigstepscenter@gmail.com and I will check the registration (further our devs will help you)
I have just found your registration and activated your account. So, you can simply log in.
Hi – what are the changes in the update released jan 21?
Hi. You can check it by the link https://bit.ly/3cNnGSb#item-description__change_log
If we use your theme for shopify, do we need additional Shopify-Apps to use it like your demo shops? For example to use the wishlist? Is the wishlist included or are there any restrictions to use the wishlist?
Hi. All featues that you see in demo are included into the theme for free.
My slider stopped working. Youtube video & image banner does not display. No changes were made to the website.
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello, I am interested in buying this theme but want to confirm that the collection page supports having a section of copy. I cannot see any demo live previews of collection pages that have live text appearing anywhere on them. Is this supported out of the box?
Hi. If you mean collection description then of course it’s in the theme by default, but we did not show in on the demo.
Hi, I made a purchase today. Not able to install the theme on Shopify, I followed all the steps. Have created an account but activation mail not received yet.
Hello,
I followed steps for homepage set up, not able to do it. Can you please activate my account so I can create a ticket!
Hi! Account in ticket system is activated. You can create a ticket.
Hello,
Is your website down? I’m trying to login to check on my ticket, it’s showing as server error/ down.
Hi. Yes, we are processing issue with the hosting now. During 1-2 hours the problem will be figured out. Sorry for inconvenience.
I tried adding a fullwidth banner image to the product page, but it’s not possible. I added a banners-row to the product liquid but it makes all the product pages have the same banner image. I’m surprised Goodwin team didn’t enable the ability to add a banner on the product page. Really bummed out.
Hi. Such option is absent by default in the theme because we assumed that product banners will be pasted in the product description. Your offer we can consider only as custom work. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will help you with this question.
I’ve been switching between different product layouts but they’re not switching anymore. First items in the advanced layout stop showing up and now all the layouts are defaulting to just one layout. Can you please look into it.
Also when I try adding an item to shopping cart I’m getting an error message. “Checkout Unavailable. Checkout is currently unavailable due to technical problems. Please try again in a few minutes.” What happened?
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hi,I setup the toys pre-made homepage. The collection section is not showing up in the desktop, only in mobile? What seems to be wrong?
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello, I already created an account in the support system but my account is not confirmed yet.
It’s been 2 days already.
Thank you for information. I have just manually confirmed all accounts, so try log in please and create a ticket.
Hi I bought your theme but it is very unfriendly to use and i am not happy. I want a refund. thanks .
Hi. Describe to support what problem you faced please by a ticket in our ticket system http://help.big-skins.com/ please and our support team will help / answer you.
Hello Team, I wan to change the text of Dynamic Checkout button from Buy It Now to Take It Home. Can you please help me with this?
Hi, brofactor
Unfortunately, It is the one button only that is cannot be changed in the theme. It is a core button. You have to contact to Shopify Expert that assigned to your store with the task of the button changes.
Hello! Where can I activate the “SEO Introtext” in products manager/view? tks!
Hy man, tks for your answer. But, another question: How can I insert a code to show the real product description on the same place of this “SEO INTROTEXT”? to use the real description i already have instead of short
Hi. Such way you need to customise the product layout. You need to write a ticket where developers can estimate the task and make it.
Hi, I dint recieve the confirmation mail to signup. Could you please send the approval for my account ?
Hi. Done.
Which Translator app do you recommend to work with your theme? I have tried installing some translator apps but they don’t work with the Header language with your theme.
Hi! We advice to use Weglot.
Hi,
I didn’t receive the confirmation email from signing up on your system. Could you please resend me the link or approve my account?
Cheers, Will
Hi! Done.
I just bought the theme and my Instagram feed is not working, and it use to be able to hover around my products and it will change pictures now it don’t work. Please help
Hi. Sorry for the late reply. We did not work at the weekend.
Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
I need to get the screenshot of how does your theme supports customer order history I tried to create account but could not place dummy order. Also how do you support the return request of order in your theme, as I understand we need to do the extra line of code to make that happen in shopify.. Kindly note I’ve not purchased theme yet. planning to purchase if it fulfills these constraints
Hi! I have just confirmed your account manually. So, you can log in into our ticket system.
Hi, can you please improve the language switching mechanism between RTL & LTR. If customer selects English it should switch to LTR, and Arabic to RTL. Also, language switching choices are hard coded and not mapped.
Hi, AbdullahSZ. The Shopify themes by default don’t support multilingualism. Answer from Shopify expert: The option that is most common for the merchant is to use an app that will allow them to translate their storefront into multiple languages. Perhaps the most popular app of this sort is Weglot (https://weglot.com/) however these days there are quite a few available that do this job, as you can see here: https://apps.shopify.com/search/query?utf8=✓&q=language
Hi, this theme does exactly what I need, can you please do the same?
https://themeforest.net/item/vodoma-fastest-multipurpose-shopify-theme/25971898It switches RTL/LTR direction based on user selected language.
Hi. Our theme does not have such built-in option. It can be done as custom work in our theme, because of there are no native language selector in the Shopify.
I’ve tried to activate the ticketsystem http://big-skins.com/ twice, but no success. How can I contact you for a minor bug in the theme?
Hi! Write please to bigstepscenter@gmail.com
We have just confirmed manually your account on http://help.big-skins.com/ Log in and create your tasks, please.
Thanks. Problem is already solved in this case, but thanks for the follow up
