26687 comments found.
Hi. I face an issue with the portfolio images lightbox on mobile in landscape mode. Images are shrunk to very small ones. Anybody facing the same issue ?
Hi there,
Could you please provide us with your website URL so we can check this. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI. Thanks for your reply : https://dev.gillesbertrand.fr/portfolio/photographe-de-reportages/fete-du-livre-talloires-2014/
Hi,
Please note that size of images in the lightbox is calculated dynamically based on the screen size, so in case that you’ve opened lightbox in vertical view and then changed to horizontal, without exiting the lightbox, images will remain like in the vertical view. It is necessary to open lightbox when device is in horizontal view so image size could be calculated correctly based on the screen size ( please see screenshot ).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Thanks for your answer. I can understand that but the problem is that the lightbox is poorly resized even if open it directly from landscape mode without switching from portrait to landscape before.
Hi,
Could you please send us the screenshot so we could check this? At the moment images in lightbox are being displayed to us like in this screenshot.
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Sure. Here it is : https://prnt.sc/11e3jgm
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will investigate.
Support
Video Tutorials
Qode
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Hi there,
I added a custom js cod via “raw java script” element.
//code starts here// <script type=”text/javascript” src=”https://widget.fitogram.pro/widget.min.js”></script> <script> Widget.default.config({ domain: ‘tanzatelier-schule-fur-kunstlerischen-tanz’, loginTarget: ‘list-view’, selector: ’#fitogram-booking-tool’ }); Widget.default.calendar.new().render(); </script> //code ends here//unfortunately the result only shows after a reload of the site. See here: (https://tanzatelier-hamburg.de/kursplan/?w=/list-view)
I tested on other sites an it worked right away. Can u please help me out?
Thank you!
Hi there,
Possible there is a conflict,also please note that we can not guaranty for any third party JS since it has not really been tested with our theme. Also, as it is a bit hard to tell from here we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi I purchased this theme and registered with one of the domain that is no more active. Can I use same purchaes code with another domain. Currently I’m not able to register it as its says this purchase code is already registered with another domain.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi,
I have installed the theme and imported this demo: https://bridge264.qodeinteractive.com/?_ga=2.92702430.276806589.1618050471-418930858.1618050471 on ozgesagsoz.com However, the demo shows with issues. All the right column scrollable content is showing below the left column for some reason. How can I fix that?
Thanks, Aybars
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Hi,
Unfortunately, as it’s been a while since I bought and not used the theme, my support has expired and I am not able to create a ticket. All the php values match the requirements. So, how can I fix that issue?
Hi there,
Once we check your website we do see that the demo content is not imported and if you do have issues with it you can always try to import it with an XML file. Here is a helpful tutorial which covers all the steps that you can follow.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You guys need to create a setting to change the date format on blog posts. This is utterly rediculous. In the US we DO NOT format our dates this way. You should have done this years ago. Get it together Qode.
Hi there,
Thanks for writing in and thank you for your suggestion, it is definately noted and passed to our team.
Anyway this article can help you here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Have a problem with a registered code after update, but my support expired, please help.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I’ve purchase Bridge Theme through Envato Market:
I want to edit some sliders form the Rev Slider plugin, but after the update, the sliders aren’t showing up in the Plugin settings. It also says the plugin isn’t registered. Do you know how I can restore the plugin so that I can edit and create sliders again?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Also note note that RevSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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The theme is excellent but we have an issue with getting hacked on our posts…what can we do to avoid this? Or how do deactivate the blog…
Hello there,
Thank you for reaching us!
We are sorry to hear this but please note that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
We recommend that you check the article in this link. Unfortunately, it’s not possible to deactivate blog with theme options.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I also wanted to ask how do i recieve an update to a theme? I recieved a notification that this theme was updated…do i need to install manually or is this our site automatically updated? In this area it does not show the Version of your current theme? thanks again for the quick reply.
Hi,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I am still on version 17 and need to update. I submitted a request but it states it is no longer is validee. I watched the video and but I don’t believe I have the bridge core plugin.
Hi there,
As you are using a very old theme you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped!
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How do I Deregister the theme ? Please help for the sake of purchased the theme.
Hello there,
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Revolution slider looks fine on desktop for my Bridge theme, but it does not show up on mobile. I’ve tried everything suggested in the comments. Please help. www.musicblogpr.com
Hello there,
Please update theme to the latest 25.7 version (see change log), and it’s also important to update Bridge Core to the latest 2.7.2 version.
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
There are also some errors in the console saying that home-slider-background-img.jpg could not be loaded ( see screenshot ), so please check if the image is still available in media library or try setting it again.
Let us know if this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, in the past I purchased 3 times Bridge Theme on Themeforest site. The last one was for my website. I build the website on my NAS Server and I activated the license. A few months ago I moved the entire site to the Internet. Now I can not activate the license because the system says that is already activated. What is possible to do? Thanks, Nicola
Hello there,
Thank you for reaching us!
Please contact us through this email, and include your purchase code in the email, so our support agent can assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
We wanted to know if it is possible to modify the resolution at which the burger menu appears.
Regards
Hello there,
Please submit a ticket at our Help Center and our support agent will help you to set this up.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i am using this theme for some time now (with WPBakery). Can i switch to elementor and have my content look the same as it is currently with the WPBakery? Or will i have to rebuild or clean up my content? Thanks in advance
Hello there,
Thank you for reaching us!
If you import our Elementor demo your content with WPBakery will be available still, however if you wish to edit your new pages these you will need to do with Elementor, as the content from our demo is imported with Elementor content.
We recommend that you check the article in this link.
Your old content will not be deformatted if you keep the both plugins active, but if you wish to use Elementor then you will need to build your content from scratch as the 2 page builders have different shortcodes and behaviour.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear,
I made the purchase of the theme today and I am very unhappy.
None of the plugins activated as mentioned in purchasing the theme, can’t use Elementor or WP Backbery, or other theme solution, I sent you a ticket to fix the problem very quickly, because I don’t understand why this problem occurs!
Ticket : #108585
Hello there,
We’ve checked and we see that your ticket has now been updated with response.
In case you need further assistance please continue the conversation with our support agent at Help Center and they will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Is it possible to use WPBakery for all demos? And how can I login to the demo? wp-admin didn’t work.
Regards
Hello there,
Thank you for taking interest in our demo.
Some of our demos are built using WPBakery and some are built with Elementor. Unfortunately, WPBakery and Elementor are not interchangeable so demo content built with Elementor cannot be edited with WPBakery. However, since all shortcodes are available both with WPBakery and Elementor you can recreate content made with Elementor by using same shortcodes in WPBakery.
We don’t have testing environment for our demos and the access to our demos in not available.
If you have any additional question please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Thank you for your answer! Can I change this header to a video header? > https://bridge256.qodeinteractive.com/
Regards
Hi,
It is possible to add videos as on the homepage Revolution Slider is used for the first section and this plugin allows adding videos both as video backgrounds and as regular layers.
Let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, but is it also possible for this demo’s?
https://bridge256.qodeinteractive.com/ https://bridge317.qodeinteractive.com/Regards
Hi again,
Yes, both of these demos use Slider Revolution for their first sections so videos can be added as background or as layers. Slider Revolution comes as a bundled plugin with the theme, so it can be used with any Bridge demo.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i can’t login for open a ticket.. i repeat the password reset but when try to login receive always this message: https://cloud.tecnoprof.eu/YEuRA91b
Please let me know how can do for ask you help.
thank you best regards
Hi there,
We have now manually verified your account, as sometimes it might happen that the verification email ends up in the spam folder. Anyway you will now be able to submit a request without any issue.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Can someone help with the below problems I am having with Elementor
Elementor full width cuts top of the image of the first image even when the image is also set to full screen. If i adjust the image’s positioning it start to overlap with the footer.
The page background colour does not change in elementor full width only canvas or if changed back to theme or default.
Hide title function doesnt work
text editor does not work only can change the size, colour and font of headings can not alter normal paragraph text at all
Hello there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Qode, I sent an email to helpcenter@qodeinteractive.com to deregister my domain licences – it was returned with the message “Message not delivered The response from the remote server was: 550 High probability of spam”
I then tried to submit a request at https://qodeinteractive.com/submit-a-request – there is no option to add my Purchase codes – I have not renewed my licences as I orginally used the installed themes as demo themes for my customers – but do not require these anymore – all I need is the deregistration of the site domains and then to set up new demo theme sites for my customers?
Hello there,
Could you please try contacting us through this email, and include your purchase code in the email, so we can assist you with deregistration?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode,
Thanks for your very quick reply.
I have sent my email request to office@qodeinteractive.com Please look out for my request from ken@videowebmedia.co.uk
Hi,
We have replied to your email and deregistered purchase codes for you.
Hope this helps!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Qode team,
I recently purchased this theme.
For some unknown reason, the contact form 7 isn’t submitting emails.
I’ve configured the destination email and all in the backend, but it’s still not working (just keeps loading).
The site I’m using the theme for is dalucci.com.ng.
Kindly help resolve as it’s urgent.
Thanks
Hello there,
Thank you for reaching us!
Please check this article – What To Do If The Emails Are Not Being Sent
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good evening before buying the license I want to clear a doubt. With a single license can I install the template on several sites (domains) or do I have to buy the template again for each site? Thanks
Hello there,
Thank you for taking interest in our theme!
Please note that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
If you have any additional questions please let us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
