23206 comments found.
Hi, I am using cart ” page type 2” and there is no update cart button. If i increase product quantity sum is not updated and after refresh page quantity is still the same. Please help.
Regards DawidHello, @kraczo,
Please make sure that you have turned ON the “Enable the use of coupon codes” from WooCommerce >> Settings as showing below and check back.
Regards, P-THEMES.
I works ! Thanks !
You’re Most Welcome!! 
Hello,
It looks there is an error on the code. I checked the footer.php (on the Theme editor) and it doesn’t show , it only shows . By the way, isn’t showing anywhere in the code.
Best regards,
Will
Hello, @wilmerherrera,
I am sorry but I am unable to understand your issue properly, so if possible can you please explain it a bit more clearly, if possible with the help of screenshots for my better understanding.
Regards, P-THEMES.
Hello,
I will elaborate my concerns with detail below: 1. It looks like there are some code missing on the theme. In order to find this you can go to: 1. Appearance 2. Theme editor 3. Theme files and click on footer.php
I was able to see the and tags, I could not find and openings. Besides my website I also downloaded the theme.zip and it doesn’t show the opening eighter.
My main goal is to insert this script just before , but everytime I do it, that breaks my site. In the past it used to work good.
<script> setTimeout(function() { var tidioScript = document.createElement(“script”); tidioScript.src = ”//code.tidio.co/qvy6rliuoemzsyc68hscsgiusxn9jfpl.js”; document.body.appendChild(tidioScript); }, 10 * 1000); </script>
Best regards,
Wilmer
Hello, @wilmerherrera,
There is nothing missing in our Theme or code, you are trying to Customize the Core files and you can not directly Customize the Core Theme files, you have to create a function for it, and this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
Hi, it’s possible to have sidebar widgets closed by default? Thanks
Hello, @ViroLucio,
No, Sorry to say that but this is not possible, as there is no such option in our Theme for this, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
Hello, how to change the cart icon when using the header builder?
Hello, @volneill,
Please read and follow the instructions written in this thread:
https://themeforest.net/comments/24471137
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/09/2017. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello. I would like to remove 2 licenses I have with you for domains which are not in use. These were for testing purposes. Can I remove license (so they can be used for live sites) for angliaprizegiveaways.co.uk and angliamortgagesolutions.co.uk? Thank you
Hello, @srm1503,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
HI we deregistered the theme from an old website fleursnellyh.com but impossible to register to the new website with purchase code: already used purchase code
Hello, @facecom,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team,
Just a small query: please tell me how to decrease slider height. Thanks
https://i2.paste.pics/935c97c869d089d507e329f7b0d0db49.pngHello, @yatin,
You are using the Slider Revolution, and you have set it as of Full Height, so you have to edit the Slider Revolution, and go to Layout, and from there, set it as per your requirements:
Regards, P-THEMES.
Sorry, I tried as per suggestions but its not changing can you please help in this.
Hello, @yatin,
Ok, Can you please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue.
Regards, P-THEMES.
Thanks and Can you please share support system link
Hello, @yatin,
You can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
the purchased theme was registered to a domain which is expired now.
we need to move the same website and theme to our new domain now, can you please help remove the old domain from your DB in order to register from our side.
the old domain is sbcchannel [dot] tv
Hello, @iislb,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Error registering theme … every time I enter the purchase code it says Error connecting to Envato API. Please try again later.
I submitted a support ticket in your system.
Hello, @chrisbigler,
I have just confirmed from the support department and they said that they already replied to your support ticket #120806, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
I actually put the above comment here before using your support system.
Ok No Problem
Hello, I bought your Theme. Flatsome is a little better. WooCommerce Measurement Price Calculator does not work with postage and plugin Uni CPO – WooCommerce Options and Price Calculation Formulas
Why don’t they work, what’s that good for?
Please help
Hello, @Tuncay1986,
Sorry to say that but we have not officially tested the WooCommerce Measurement Price Calculator & Uni CPO – WooCommerce Options and Price Calculation Formulas plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services or hire any third-party developer.
Hope you can understand our limitations.
Thanks for your understanding.
Regards, P-THEMES.
Hi!
Google speed test shows incredibly low speed, 5 out of 100.
How to fix this issue?
https://prnt.sc/11arqvuHello, @brittanyny86,
We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.
First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and doesn’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your website, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast, you can safely ignore PageSpeed’s recommendations.
The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.
https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, which you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Basically, the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed
Otherwise, If you want our paid Customization services, you can contact our Customization team or hire a developer.
Regards, P-THEMES.
Hello, i changed domain name, how do i change the domain name linked to my license?
Hello, @nuarharuha,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Please reset my purchase code. Old site is no longer active and need to move to new site.
Hello, @admir1985,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello!
After changing the previous theme I had to porto theme, orders don’t update status to completed like before instead they remain pending. And all the payment gateway configurations are OK
Hello, @David040,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, will definitely do so
OK Great!!!
Hi there,
What is the best work around for updating from version 3.6.4 to the latest version?
Hello, @thecreativelabnet,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is a combination of these 3 plugins so before installing Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for the visual composer as well it is up to you.
Regards, P-THEMES.
I want change domain name, how to reset licence? can u reset for me ?
Hello, @instantsolution,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
I thought it would be easier to configure this theme but it is not being. when configuring the products to be displayed in the products bottom block, including the featured products, the layout disconfigures and the list of products is displayed underneath each other and not side by side. I request a solution to this.
Hello, @sambali,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
On your newest update V6.0.6 with WP 5.7. Had several clients report that that they are not able to scroll down on several different browsers on mobile versions at current updated browser versions. We checked Safari, IE, Brave, Chrome, Firefox and all have same issues. We have confirmed as well. Will be downgrading versions until fixed.
We were not able to downgrade Porto Theme – Functionality. This has now became urgent matter. We have customers who are not able to order online due to this bug.
We reinstalled them and it fixed the issue.
Hello, @enaslife,
Sound’s Good!! that you have solved your issue by yourself.
You are the best
Regards, P-THEMES.
Why was my post deleted? I sent a reply yesterday. My site has a bug but you wont fix? But I paid for extended support but no one wants to help me? NOT being able to hit enter to seach for products is a bug theme issue so why wont you fix? I replied to #120618 but no reply and replying to people posting after me and deleting my post?
PORTO Item support includes: Availability of the author to answer questions Answering technical questions about item’s features Assistance with reported bugs and issues Help with included 3rd party assets
Hello, @matod,
I have just confirmed from the support department and they said that they already replied to your support ticket #120618, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello, do the theme compatible with “Photo Reviews for WooCommerce Plugin” (https://wordpress.org/plugins/woo-photo-reviews/)?
Hello, @samwong188,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not officially tested the “Photo Reviews for WooCommerce Plugin” plugin with our Theme till now, so we are unable to suggest you to it, if you want you can try this with our Theme but at your own risk.
Regards, P-THEMES.
