23206 comments found.
Hello,
We have detected a problem with the theme. When a user tries to log out from their account, it gives a "Error 503 Backend fetch failed" error. We have temporarily changed to another theme and the problem doesn't happen, so it must be some problem related to the theme.We purchased this theme some time ago for a project (that’s why it says purchased here). But this problem happens in a new client with a project which uses the Porto theme but we don’t have access to its support.
If we buy the support from here, willl you be able to check and fix the 503 problem?
Thank you for your help.
Kind regards.
Hello, @MartaIraola,
This error might be a result of the server not having adequate memory or it could be that there are too many requests queuing up.
Please check it once with the following solutions listed in the below given articles & threads:
https://errorcodespro.com/error-503-backend-fetch-failed/#:~:text=Related%20Posts%3A-,What%20is%20%E2%80%9Cerror%20503%20backend%20fetch%20failed%E2%80%9D%3F,response%20message%20shown%20by%20websites.
https://www.auslogics.com/en/articles/fix-error-503-backend-fetch-failed/
https://wordpress.org/support/topic/http-503-backend-fetch-failed/
Regards, P-THEMES.
Hi, unfortunately, lately I have been experiencing several operating problems.
Lastly I got this email from wordpress, for a problem in your theme.
I have an extreme need to solve absolutely.
Hello!
WordPress, starting from version 5.2, has a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automatic email.
In this case, WordPress encountered an error with your theme, Porto Child.
First, go to your website (https://www.3dws.it/) and check if there are any visible problems. Next, go to the page where the error was found (https://www.3dws.it/wp-admin/post.php) and check if there is any visible problem.
Contact your host for assistance with a more in-depth investigation of this issue.
If your site appears damaged and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This allows you to securely log into your wall to check what’s wrong.
https://www.3dws.it/wp-login.php?action=enter_recovery_mode&rm_token=m1lYkmJf3nSrbbKAgbnOs0&rm_key=GEFZDwd41x68RZlYIEbK7CTo keep your site safe, this link will expire in 1 day. Don’t worry about this – a new link will be sent to you if the error recurs after it expires.
If you are looking for help with this issue, you may be asked for some of the following information: WordPress version 5.7 Current theme: Porto Child (version 1.1) Current plugin: (version) PHP version 7.3.27
Hello, @Thompson1977,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and please do not share the personal information here as this is a public platform.
Regards, P-THEMES.
Dear Organd same problem is mine but be patience till the next updates.
@kashfulecommerce, Thanks for your patience and understanding 
Hello,
I got that error in woocommerce:
“Your theme (Porto Child) contains outdated copies of some WooCommerce template files.”
How to update the child theme because i’ve made many modifications on tow of files on it?
1. form-checkout-v1.php
2. form-login.php
Thanks
Hello, @Organd,
WooCommerce 5.2.1 has been released only a couple of days ago, and we already tracked it. The latest Porto version 6.0.6 is already compatible with the latest version of the WooCommerce, but only a couple of template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
Regards, P-THEMES.
How do I get search box to mobile home page top ? Now it’s in the mobile panel.
Hello, @thush64058,
I have just checked your site now and finds that the search is there on header on mobile version of the site as showing in this screenshot: https://postimg.cc/k22wyMBp it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Missing Header / Footer after updating woocommerce to 5.2.1
Hello, @zzTAz,
This is not because of our Theme, as I have tested it at my end on my test site and it is woring perfectly fine for me on my test site with the very latest version of the Theme and WooCommerce, Please follow the below listed debugging processes one by one, I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello, already fixed it. - Don’t know if it’s only an issue with Elementor or if people with other Page Builders might face the same problem.
For people who have the same problem which are using the “Header builder in Porto Templates builder” with Elementor.
Go to Porto > Templates Builder > “Choose your Header” / “Footer” whatever is missing and open it with Elementor. At the Bottom left click on the green up arrow (save) > Display Conditions then delete / re-enter your Display Conditions.
Worked for me atleast
Hello, @zzTAz,
Sound’s Good!! That you have solved it by yourself
You are the best….
And thanks for sharing the solution here, it might help others as well with same issue.
Regards, P-THEMES.
Hi Porto
I want to design a Laptop Online Shop.
For Shop Demo 20, is it possible to show additional “Find Your Product” conditions eg Processor ; RAM ; etc.
https://ibb.co/17m3QGhThanks
Hello, @Peaceonearth,
Yes, you can, you have to create those Processor, RAM as an attributes of the product, and then assign those attributes to your products, after that edit your home page and edit the element and set those attrbutes filter in it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi i have a fresh new install of my site with the new version of woocommerce. Now i got this textbox
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
So please
Hello, @FryskeKadoos,
WooCommerce 5.2.1 has been released only a couple of days ago, and we already tracked it. The latest Porto version 6.0.6 is already compatible with the latest version of the WooCommerce, but only a couple of template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.
And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto
Regards, P-THEMES.
Hi,
Thanks for the highly customizable theme. We regularly use this theme for our projects. I’d like to make a feature request here.
In Porto Products element of WP Bakery Page Builder, please add a product category selection option to fetch products from chosen category/categories.
Thanks
Hello, @PixellCode,
First of all, thanks for showing your interest in Porto WordPress
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Its showing wrong related products. Any solution for that?
Hello, @dippi1,
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Our Theme does not have any influence on it, and you can read more and all about it here: https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
Regards, P-THEMES.
hi, i tried to activate the theme with code. getting message ” Your site blacked as SPAM” Please fix it ASAP.
Hello, @TheCopperbarn,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Hi. I purchased this theme, but when I want to activate I have this error code “Your ip address is blocked as spam!!!” I checked my site IP address and not blacklisted. How can I activate this theme? Site IP address: 37.251.220.134
Thanks.
Hello, @szinuhe90,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
I can deactivate the theme, because not activated . I install a new wordpress theme, I deactivated the Porto, after this I reactivate again, I inserted the Item Purchase Code, but the error is the same “Your ip address is blocked as spam!!!” 
“please share your site WP-Admin Login details”???? Why? Why You not tel us what we can do? Or make a new update without this error.
Hello, @szinuhe90,
There is no such error, this issue occurs when you tried to activate the Theme on multiple sites/Ip’s or domains which is against Envato policy, and that makes your IP SPAM, so we have to check/verify and whitelist your IP again.
If you are not willing to share the Login info then follow the steps I already listed above.
“Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and let me know the result”
Regards, P-THEMES.
Now working. My theme is registered. Thanks! Best regards!
Sound’s Good!!
You’re Most Welcome
There is an issue with the theme that shows post dates when indexed by google. Is there an option to remove these? Or can you direct me to the file that this is placed in so that I can remove it? Even with plugins and css your theme seems to bypass all of this. No more dates please.
Hello, @ebizunivcode,
Try to uncheck/unselect the option showing below:
And try to disable “Microdata Rich Snippets” option from Theme Options >> Page as showing below:
Other then those we do not have any option for this in our Theme, you can try with any third party plugin like Yoast SEO or any other which better meets your requirements.
Regards, P-THEMES.
Ok, I tried the post date previously. I will try the microdata rich snippets now and let you know if that helps. Thanks!!!!
Hello, @ebizunivcode,
Sure, Other than those we do not have any option for this in our Theme, you can try with any third-party plugin like Yoast SEO or any other which better meets your requirements.
Regards, P-THEMES.
Hello, I would like to know how you can remove the topmost block “Get Up to 40% OFF New-Season Styles MEN WOMEN Limited time only.”?
Hello, @max_z1,
You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://ibb.co/Fnp3Zpm , This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
Regards, P-THEMES.
Thank you very much, everything worked out
You’re Most Welcome!! 
Hi, I am very close to finishing my website however I cannot find the option to disable showing the product variations on the catalogue pages (shop page, category page, homepage). On these pages I just want the product image and product title to show, however currently it is displaying all the variations which look messy and they are not needed since quick shop is disabled. Please urgently advise how to do this. I still want to maintain the product variation options on the main product pages.
Hello, @ashp123,
I can see on your site Home, Shop, and Category pages, the product variations are not showing, I think you have managed to sort it out by yourself
Here are the screenshots: https://postimg.cc/N5C3BHd6 & https://postimg.cc/dLVbbBjQ
And you can simply turn the variations to Show/Hide on Shop/Home/Category pages from Porto >> Theme Options >> WooCommerce >> Product Archive as showing below as per your requirements.
Regards, P-THEMES.
Hello,
We cannot locate Word Rotator shortcode -https://www.portotheme.com/wordpress/porto/shortcodes/word-rotator/
How do we enable it?
Regards
Hello, @carlcron,
That is the Porto Fancy Text element, which we have used for the Word Rotator shortcode, so you can use it and set it as per your requirements.
Regards, P-THEMES.
Hello,
Thanks for the quick response.
It doesn’t behave similar to the one in the template though. The prefix and ‘fancy text’ is on the same line but the suffix gets pushed to the next line.
Regards.
Figured it out, we just need to disable the animation at the end. Is this possible?
Hello, @carlcron,
Sound’s Good!! that you figured it out
And no sorry to say that but this is not possible to disable the animation at the end.
Regards, P-THEMES.
How to reset the theme?
Hello, @krishnapss,
You need to reset your WordPress then install a fresh new demo. Please use this plugin for resetting your WordPress: https://wordpress.org/plugins/wordpress-reset/
OR
Just install override previous content when you installing a new demo it will override your previous content. Please see this screenshot for better understanding: https://prnt.sc/i9wm59
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/07/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
actually i was talking about how to reset the license
Hello, @krishnapss,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Your ip address is blocked as spam!!!
I have a problem activating the template. “Error: Your ip address is blocked as spam!!! ” This happened due to multiple times activating and deactivating the license for view another demo in subdomain.
Thanks for fixing the problem.
Hello, @gennie2000,
I am sorry I am not able to locate your IP in our Database, Please go to Porto >> Dashboard and deactivate the Theme from there and then again try to activate the Theme with the same purchase code and if finds the same issue then please share your site WP-Admin Login details via our support system so that our experts will check and solve this issue for you on your site.
Regards, P-THEMES.
Footer block doesn’t show in footer anymore. Since the footer templates have been moved, my footer block is not showing up in the footer anymore. www.meya-design.mx
Hello, @derjanstein,
Please make sure that you have set your Footer Block in Footer Widget under Appearance >> Widgets.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 24/12/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
hi! I need to change the READ MORE button url on LOOP products. I need to add my custom url. How can I do it?
Hello, @aikaokee,
No, sorry to say that but this is not possible, as there is no such option in our Theme for this, so this requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting our customization team or hire a developer.
Regards, P-THEMES.
