1154 comments found.
hi, do i still need plugin “Enable jQuery Migrate Helper” to make the theme work better now?
Hello,
Thank you for reaching us!
We included compatibility with WordPress 5.8.1 in the latest version of the theme – check the change-log here/a>, so if you update theme and plugins to the latest version, you don’t need to keep Enable jQuery Migrate Helper plugin active.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Hope this helps!
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Do I have to pay extra to use the booking (for opentable) feature? Or i have to paying extra for any feature? Also, I’ve only used Elementor page builder before, will I have difficulty using this theme?
Hello,
Thank you for taking an interest!
We’ve implemented an ‘open table’ system http://www.opentable.com/, so restaurants owners are able to add booking functionality to their listings. You need to create an account within the open table service and get the ID number. More info can be found here:
https://help.opentable.com https://restaurant.opentable.com/Please note that this theme comes bundled with WPBakery page builder, and we didn’t test Elementor with the Search & Go theme, feel free to check this link for more info about using WPBakery.
If you have additional questions, let us know.
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Hi, does it compatible with Woocommerce Version 5.9.0?
Hi there,
Thank you for reaching us!
The theme is compatible with Woocommerce Version 5.9.0.
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Hi, widget page no working, it shows “The “eltd_social_icon_widget” block was affected by errors and may not function properly. Check the developer tools for more details.”....etc. pls check https://prnt.sc/1yrx39k Pls advise how to fix it, thanks
Hi there,
We are well aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. Thank you for your patience and understanding.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
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Hi there, hope you are well i have this issue details page not working (single page) Thanks
Fatal error: Uncaught Error: Call to undefined function SearchAndGoElated\Modules\Shortcodes\SocialShare\search_and_go_elated_addslashes() in /home/tourtmyk/tourauthentiquedumaroc.com/ecovoyage/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php:163 Stack trace: #0 /home/tourtmyk/tourauthentiquedumaroc.com/ecovoyage/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php(134): SearchAndGoElated\Modules\Shortcodes\SocialShare\SocialShare->getSocialNetworkShareLink(‘facebook’, Array) #1 /home/tourtmyk/tourauthentiquedumaroc.com/ecovoyage/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php(102): SearchAndGoElated\Modules\Shortcodes\SocialShare\SocialShare->getSocialNetworksParams(Array) #2 /home/tourtmyk/tourauthentiquedumaroc.com/ecovoyage/wp-content/themes/search-and-go/framework/lib/eltd.functions.php(1241): SearchAndGoElated\Modules\Shortcodes\SocialShare\SocialShare->render(Array, NULL, ‘eltd_social_sha…’) #3 in /home/tourtmyk/tourauthentiquedumaroc.com/ecovoyage/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php on line 163
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Do you have this theme in HTML only.. not wordpress?
Hi there,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Thanks.
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last update was 14 November 20? its correct?
Hello, Thanks for reaching out to us today and I hope that your day is going well!
Yes, that is correct. You’ll need to understand that we have developed many themes and that we need time to update all of them.
This won’t cause you any trouble, since the latest theme version is fully tested before the release. As long as you install the latest version of the theme with the latest supported versions of the theme and bundled plugins, everything should work fine.
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Hi there, hope you are well! My support has expired, but wanted to see if there was an option to select multiple categories. I can’t seem to see it anywhere. Thank you for your time.
Hello,
Thank you for writing in 
We have checked the local installation of the Search&Go theme, and we were able to add multiple categories to the listing item https://prnt.sc/19i8vqt https://prnt.sc/19i95x9.
If this is not your question, please provide us with more info. Thank you
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Hi how do I fix the map it got Sorry! The error message says – Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Hi there,
Please check this article on how to setup your Google Map.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello First really nice work!
I have a question, is it possible to sending email notification based on postcode?
More explanation:
We want to build a system for window cleaning services. Companies register and provide a zip code where they have services.
Users can post a job description is sent to all company within that postcode. The companies in the same postcode area received the job and can accept it or rejected, and the first person who accept get the job and customer’s contact details to make further arrangements with the customer.
Thank you
Hi there,
This options is not available within our theme. You can try finding a plugin to help you achieve this, but we can’t guarantee it will work.
Let us know if you have any additional questions.
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Hi I wish to report a bug for the newest version of this theme, where can I send you the video so you can see the bug issue?
Hello there,
Thank you for reaching us!
Please contact us through this email, include your purchase code in the email, and our support agent will check this and assist you further.
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Ok thanks my ticket number is 113977, I am still waiting for a response, I am having a similar issue to user ThemesCampus comment as no listings are appearing on desktop . There’s also another issue with the Submit New Listing page
Hi there,
Thanks, we do see that your request has been responded to so for further assistance please continue the conversation with our support team.
Thanks.
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Is it possible to create a listing:
1. with multiple locations?
2. without any location?
Hello there,
Thank you for taking interest in our theme.
1. Only one address can be added for a single listing ( please see screenshot ).
2. It is possible to leave out the location.
If you have any additional questions please let us know.
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presale question: Hi there, I can tell by using the demo but will I be able to setup different listing types and categories under each?
Hi there,
When you install the theme, you will be able to import the demo content. You will also be able to change, remove and add your own categories and listings, posts, pages, etc…
Let us know if you have any additional questions.
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Hello,
Nice theme, I was very happy with this theme until the attempt to update to version 2.5. For some reason after I update the theme the Listings pages don’t work anymore and the error is this:
PHP Fatal error: Uncaught Error: Call to undefined function SearchAndGoElatedModulesShortcodesSocialSharesearch_and_go_elated_addslashes() in /var/web/staging/public_html/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php:163
Any idea why is this happening? Is there a bug with updating from previous versions to 2.5? Or are there special instructions on how to update?
Thanks.
Hi there,
Please send us a mail and include your purchase code and one of our agents will investigate.
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Are you available to hire for customizations of this theme? If not, do you have any recommendations for developers who have worked with this theme before?
Hi there,
Thanks for taking an interest! We are not in a position to accept any custom work, because we primarily need to focus on providing Theme Support to all customers http://themeforest.net/page/item_support_policy#whats-not-included-item-support. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
Thanks for understanding.
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Hi,
I have a critical error after the last update. I have updated the theme and core plugins but as a result the individual listing pages will not load. I have tried disabling all the plugins which seems to have no effect. I have also checked the error console which returns no problem. I can’t get help from your support website because it tells me the licence has expired ?
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.
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Hi, sure thing – https://www.northeast250.com/. All well except individual listings
Hi there,
Once we check your single listing that are displayed and we cannot locate any console log error at all. Could you please explain this a bit more so we at least can check or try to replicate this on our side.
Checking our theme on a testing environment is working perfectly fine. Thanks.
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Sorry – I had to restore from backup as it was causing problems for visitors. WIll try again.
OK, after a comment from a user above, turning off ‘Enable Social Share’ in Elated Options fixes the problem, but it means losing a useful feature. Will this be fixed?
The error is:
0 /home/northeas/public_html/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php(134): SearchAndGoElated\Modules\Shortcodes\SocialShare\SocialShare->getSocialNetworkShareLink(‘facebook’, Array)
1 /home/northeas/public_html/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php(102): SearchAndGoElated\Modules\Shortcodes\SocialShare\SocialShare->getSocialNetworksParams(Array)
2 /home/northeas/public_html/wp-content/themes/search-and-go/framework/lib/eltd.functions.php(1241): SearchAndGoElated\Modules\Shortcodes\SocialShare\SocialShare->render(Array, NULL, ‘eltd_social_sha…’)
3 /home/northeas/public_html/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/ in /home/northeas/public_html/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php on line 163
[09-Feb-2021 11:11:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function SearchAndGoElated\Modules\Shortcodes\SocialShare\search_and_go_elated_addslashes() in /home/northeas/public_html/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php:163
Hi there,
Could you please send us a mail providing your purchase code in it so our team can check this.
Thanks.
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Error when updating to V2.5 Call to undefined function SearchAndGoElated\Modules\Shortcodes\SocialShare\search_and_go_elated_addslashes() in /home/reachma9/public_html/ellsworthchamber.org/wp-content/themes/search-and-go/framework/modules/shortcodes/socialshare/social-share.php:163
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Also you can provide us with your website URL so we can check this.
Thanks.
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What to do when articles don’t appear on the blog? The problem appeared after the last update!
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also you can read this article here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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hi, How to updated a new version of WPBakery Page Builder? thanks
Hi there,
Thanks for writing in! If you have any additional questions we would kindly ask you to send us a mail to our help center providing your purchase code in it and our team will provide you with the latest version.
Thanks.
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i cannot coz it said my support is expired.
Hi there,
The link we have provided you is where you can send us a mail including your purchase code in it and our team will be happy to help.
Thanks.
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ok thanks
Hi there,
You are welcome!
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having issues after update, please see https://drktri.com/listing-item/fresh-spaces-manila/ i already tried to troubleshoot using Health Check & Troubleshooting plugin (which disables other plugins), but the issue shows up when elated themes and plugins are enabled, thanks
Hi there,
We do see that you have missed to update the Elated Core plugin to 1.3.2 also you can try to go to Settings > Permalinks and flush your permalinks.
Also check if you have edited something both in your child and parent theme.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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still the same after updating elated plugins, flushing permalinks and also no files were edited
update: disabled social share and the error is gone
Hi there,
Ok, glad to hear that you have detected the cause.
if you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
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