28319 comments found.
Hello,
We have an issue with this theme on mobile. I’m going to assume more of your customers have run into this problem.
On Iphone, we have noticed that after scrolling up an down a few times, the page locks up and the screen stops your ability to scroll. Basically you need to refresh the page to fix it.
I believe someone else may have also had this issue: https://wordpress.org/support/topic/my-website-locks-up-on-mobile-preventing-scrolling/
I’ve tried the suggestion of adding: overflow: hidden; to the body but this doesn’t seem to do anything.
Could you please direct me to a way to fix this.
Thank you
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi, my support for your product ran out a long time ago. i just found your theme so awesome i didn’t need it. Am commenting to see if anyone else has the same issue as me,
I have been using my main menu for both desktop and mobile. today i designed my mobile menu. But not matter what i do, i am unable to get it to work on mobile. i am running all latest wordpress and woo, deleted cache’s etc, gone through plugins, all the normal stuff.
If i change my desktop menu, then the changes show up on mobile even if mobile menu is selected for mobile and main menu is selected for desktop. Its as if the function is just not available any more.
Hi,
We haven’t received such a report yet. Please extend your support and submit a ticket here or contact a professional.
Thanks for your reply. Have resolved the issue by changing the main menu design for mobile first. $40 is to much money for just sorting out the menu. appreciate you taking the time to answer. was just more curious if anyone else was having the same issue.
Thanks for letting us know you’ve found the solution 
Hello,
Is there a way I could create customized filter for the blog post without the widget function ? The function would look much like the portfolio filter. I want to be able to click Vegan Topic and show all vegan post in the same page.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
There is a way to active (open) tabs on hover instead of clic? Check my menú: “Productos DJI” on tienda.godron.mx
Hi,
Unfortunately, there is no option for that.
Good day! How can I renew support if I can’t access the account with which I purchased the theme? There is only purchase code.
Hi,
You need to enter the Themeforest account where Flatsome was purchased to be able to renew the support.
3rd and final time putting in this request. Your theme has a bug that causes content and add to cart button to overlap the tab section on one of the product page templates when scrolling. I’ve deactivated all plugins, etc.
Will someone on your team please respond or give me a way to reach out to you???
Hi,
Your ticket #133537 was already forwarded to our Development Team to check. If it’s a bug, it’ll be fixed in one of the next releases.
Wouldn’t it actually help for you to have more information to be able to see what the issue is? A page example, etc. It’s definitely a bug.
I am looking to create a multi-site wordpress install. I have never done this before and would like to know if one license will be enough to create something like:
shop.domainabc.com blog.domainabc.com other.domainabc.com
As far as I see this, those are subdomains of the main domain – so would 1 license suffice?
Hi,
It depends on how this is connected.
When it comes to subdomains, the context in which how these subdomains are being used needs to be considered to determine whether a single license applies. If all the subdomains are designed to organize your content within one main site ,we consider it a single-end product (thus requiring a single license). For example, your main domain is fruits.com, and the subdomains are apple.fruits.com and orange.fruits.com, the subdomains relate to the main site and are used to organize the content of your main site into subdomains (even though the subdomains require multiple installations which can have individual personalities), the subdomains are still related to the same subject of the main site and therefore a single end product.
If each subdomain has no relation to each other or the main site and is about different things, then we consider these subdomains different end products regardless of the implementation (single installation). In this case, you would need a separate license for each subdomain. For example, your main domain is fruits.com which is about the health benefits of eating fruit, and you have a subdomain which is buy.fruits.com which is about buying 3D models of fruit, you will need a separate license for each.
In the case of multisite installations mapped to subdomains, a single license is fine because technically, it’s still only one installation and one entity. However, you’ll need multiple licenses to use a multisite installation with domain mapping because those would be technically different sites, and hence, different end products.
All in all, you need to consider how you are using the theme to determine whether a single license is enough or multiple licenses are required.
Would love to get a response for a refund request. Are you guys just here to screw over people that might not know what they’re doing, or what?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Yeah I still have not received a response for a refund request I submitted. It’s been a week or so.
Can you share your refund request-id by submitting a support ticket? I can speed up the process.
Hi, How Can I inactive the first Cost of product from the site ? Here the sample: https://imgur.com/9MZSmkT Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, i use the plugin “Wp optimization” and i would like to exclude from the minimization of javascript, the js that manages the menu from mobile. Can you tell me what it is?
Hi,
It’s flatsome.js.
Hello,
I am adding a blog to my site however I get 404 errors for all links to the blog categories and archives. I have reset WordPress Settings > Permalinks and deactivated my plugins one at a time without effect. When I deactivate Flatsome by selecting another theme however the links work fine. Can you help please.
Hi,
Can you submit a support ticket here?
Hi is it possible to create a mega menu like this web please see “BROWSE PRODUCTS” https://g2survey.com/
Hi,
Such vertical menus is not included by the theme. But, you can use the Ubermenu plugin. Flatsome is compatible with it.
Hi, I have some problems with UX Builder. if I change the home page (for example) not all elements are loaded and if I open the chrome console there are javascript errors. what can I do? thanks for the support.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
thank you. I sent a message. can i use elementor as an alternative editor? and I have all the functionality of the theme with elementor?
Complete checkout button not working!! Do you have a patch fix asap?!
Fixed! Plug in causing recaptcha error and disabling the checkout/complete button.
Hi,
Thanks for letting us know you’ve found the solution
Hi, it’s possible to have the same layout of the default blog’s list – with the title on top, the equal size of image and on bottom the category and the phrase “leave a comment” in the blog post with UX Builder?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I want to register, but I get the following error: “The token is valid, but the Envato user associated with it doesn’t seem to have purchased Flatsome. Double-check that you were logged in with the same user that bought Flatsome when you created the token.” I double checked but I am sure I used the correct login data. How to fix?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
A while ago we mentioned that your theme will not be able to pass the Core Web Vitals without installing Nitropack. You told me that this is caused by the flickity slider, which is used by the theme and that you will ask your Development Team for a workable solution. However I have not heard since. Is there a workable solution?
You also mentioned that they are working on the issue, but that is ongoing for almost a year, so I am not confident that this is ready before the Google update next month. https://github.com/metafizzy/flickity/pull/1150
Our websites have good speed and design and I am really happy with your theme. However the CLS on the product pages need to be solved soon, otherwise we are forced to install a new theme.
Can you please advise us on how to solve this?
Hi,
Please send your report by submitting a support ticket here. Ignore the auto-reply. I’ll inform you as soon as I get an answer from our Development Team. It’s impossible to track such reports in this comments area.
Hello
when user finish checkout and in order received i can’t see order details. how can i display order details ?
Hi,
It’s about WooCommerce, not Flatsome. Please check out this link.
Hello
My website currently shows 4 product gallery thumbnails.
Can you show all thumbnails that aren’t the slider method?
I have to show 10 thumbnails.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, how soon will there be an update for woo 5.2 outdated templates or so?
Hi,
There is no outdated template files in Flatsome v3.13.3. Please check if there is any outdated template files in the child theme folder. You can see them in WooCommerce>Status>Tools>Templates -> Overrides.
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