16513 comments found.
I am using the Agriculture theme. The main H1 font Abril Fatface is displaying as Roboto… how do I fix that?
Hi and thanks for reaching out to us 
Make sure that options for Elementor styles (fonts, colors) are disabled in Elementor > Settings. However it’s better investigate the issue. Can you create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard credentials? Regards.
Hi there, I have a pre-sale question! Does the demo content include the photos? I’d be interested to install this template: https://jupiterx.artbees.net/pilates-studio/ . Please let me know, thanks!
If the demo doesn’t include the photos, can you please provide me with a cost estimate for them, and let me know where I can buy them? Thanks!
Hi and thanks for reaching out to us
Most of the images are coming from Shutter Stock and PhotoDen. All of the images are copyrighted and you need to replace them with your own. Although some of them are removed from the stock photo sharing websites, but you can find similar ones and replace with your own images.
Can Elementor Pro be used to add custom sections to pages in JupiterX themes? And can custom pages be added using Elementor Pro?
Hi and thanks for reaching out to us
What custom sections do you mean? Do you mean to create custom templates of sections? If so, it can be done without Pro version. Please clarify with more details what you want to achieve. Thank you.
How many different websites can I create using JupiterX? Can I have multiple WordPress sites running JupiterX themes at the same time?
Hi and thanks for reaching out to us
One license can be used for one domain only. If you want to register the theme for multiple domains, you have to buy separate licenses for them, or use one license for multiple subdomains where the main domain is the same, for example, subfolder.maindomain.com and subfolder2.maindomain.com. Thank you.
hello, I am thinking of buying this theme. Do you have any example of how variable products re displayed? Such as the size selection buttons for a shop.
also, can the product image carousel on the product page play a video in the carousel on the product page?
Thank you
Hi and thanks for reaching out to us
Please check this demo for variable product https://jupiterx.artbees.net/handmade-shop/product/adefinition-of-belt-2/ . Unfortunately the video can’t be added to the products thumbnails, you have to look for the 3rd-party plugins such as https://wordpress.org/plugins/product-video-gallery-slider-for-woocommerce/ . Thank you.
Hi, Do we need to Purchase the Elementer too, I am unable to create the Header Styles.
Hi and thanks for reaching out to us
Elementor plugin is bundled with the theme. You need to activate it in Jupiter X > Control Panel > Plugins. Pro version of Elementor is not required. Check this article how to create a header in Jupiter X: https://themes.artbees.net/docs/creating-a-custom-header-in-jupiter-x-using-elementor/
Possible to purchase a multisite licence?
Hi and thanks for reaching out to us
There is no such possibility. Sorry. Please read this article about the license: https://themes.artbees.net/docs/theme-license-clarification-x/
I am working on a site that has Jupiter Version: 5.9.5, I am not the person who set this up. I do not know the history. I assume this is the same theme? If yes, how do I update the theme? Is the current theme comptible with WordPress 5.71? I see that it is listed only up to WP 5.6. Thank you.
Hi and thanks for reaching out to us
You need to update the theme to 6.8.1 version.
At first deactivate WPBakery plugin and update Jupiter via FTP:https://themes.artbees.net/docs/updating-theme-child-theme/ (read the part “Updating theme via FTP”)
How to get Jupiter 6 archive, read here:
https://themes.artbees.net/docs/how-to-download-jupiter-v6-files/
Then install Jupiter Donut and Jupiter Core plugins via Jupiter > Control Panel > Required Plugins. Then activate WPBakery plugin and update it via Jupiter > Control Panel > Required Plugins.
Regards.
Hello, I am curious in purchasing Jupiter. I would want to know if you can tell me: - Show examples of the search features ~ can search be utilized in filter? - Is the plugin Searchina compatible with Jupiter? - Is Jupiter compatible with Elementor builder? - Are there any search / filter options in the theme that are specific to this functionality: https://www.lighthouse.lgbt/search-professionals
Thank you.
Hi and thanks for reaching out to us
1. You can use default Jupiter X Search Form as shown in this template in the header https://jupiterx.artbees.net/book-shop/ .
2. We didn’t test this plugin with the theme, so we can’t guarantee its full compatibility. Sorry.
3. Yes, Elementor builder is bundled with the theme and it’s default page builder for Jupiter X.
4. Such filters can be created with JetSmartFilters plugin which is also bundled with the theme. For example, https://jupiterx.artbees.net/yacht-rental/ , https://prnt.sc/11fifeu or check this demo https://jupiterx.artbees.net/job-board-2/ .
Regards.
Hi! Im trying to use a jupiter shortcode and it keeps throwing a huge error with a log on the page. You can see it here https://www.9mmdigital.com
Hi and thanks for reaching out to us
Now you’re using a different theme. What error are you getting? Can you show a screenshot? It will be better if you create a support topic https://themes.artbees.net/docs/the-new-support-platform/ and provide WP Dashboard, FTP credentials to investigate the issue.
Hi I tried to write a ticket on your support site but the topic system doesn’t work. I write here. I have tried with your guide to bring out import / export widgets for jupiterx. In the control panel I get the exporter but the importer does not appear. what can I do? I need the importer to import jupiterx settings.
Hi and thanks for reaching out to us
The Export/Import settings are deprecated, but you can enable them with custom code in the wp-config.php file https://themes.artbees.net/docs/export-and-import-the-site-data-in-jupiter-x-deprecated/ .
There are no issues with the support forum. Try to create a topic here: https://themes.artbees.net/dashboard/new-topic/ . Thank you.I confirm that as soon as I open the topic page I see everything white. However, I tried following the guide you indicated, I had already done it before asking for support. But I repeat only exports and not imports. i need the import. How can I fix this?
Hello,
Can you take screenshots of the panel where you see Export tool and provide the links here? You can take screenshots with this program https://app.prntscr.com/ . As for the support topic, try to log in to the Artbees Dashboard via Incognito mode of your browser and create a topic. Thank you.
I tried with incognito but same problem. SO her you are the screenshot: https://i2.paste.pics/caf8b76090aae4151526009ed0d829bb.png
As Export/Import options are deprecated, I recommend you to export/import your settings with this plugin https://wordpress.org/plugins/wp-all-export/ . Please try it. Thank you.
i know this plugin, but i need to import jupiterX theme settings, i don’t know if this plugin makes me do it
You can import with that plugin too. But need to export with it at first. What theme version are you using? Default Export/Import options are deprecated in Jupiter X and they are not recommended now. Thank you for understanding.
the version of my jupiterx 1.23.0
This is the latest theme version and it’s not recommended to use that deprecated option. So it’s better if you export/import the settings with WP All Export plugin. Thank you.
Hey there! I am trying to add a solid border on a three-column row element but the border cannot be added, and at the “Design Options” tab of the row, my changes are not saved each time.
Any help?
Thanks in adavance,
solved, sorry!
Hi and thanks for reaching out to us
Glad to hear you solved it. Regards.
Hello guys. I’ve sent you a ticket with regards to an SVG upload issue along with details etc. But I’m not getting any further response from you. Furthermore, we have 2 websites now where elementor is not loading. We’re not using the Pro version. We can’t finalise our sites. What’s going on? Can you please respond / action the submitted ticket?
Hi and thanks for reaching out to us
I asked our support manager to reply to your ticket. He’ll provide a response soon. Please take our apologies for the delay. Thank you.
Hello, I recently purchased this theme and one thing I’m noticing is that the sidebars aren’t working properly on my shop page. I’m using the fullwidth elementor canvas as the template.
The sidebar is only displaying the product search and product categories but filter by price, or filter by attribute.
Hi and thanks for reaching out to us
Did you create a custom Shop page and add some element to show products? If so, in this case price filter and attribute filter won’t show on such pages as they work only on default Woocommerce pages, archive pages. In this case you can create filters with JetSmartFilters plugin (bundled with the theme):
https://crocoblock.com/knowledge-base/articles/jetsmartfilters-how-to-create-a-price-range-filter-for-woocommerce-products/https://crocoblock.com/knowledge-base/articles/jetsmartfilters-how-to-filter-woocommerce-products-by-attributes/
Thank you.
Hello, can you do some custom work ? I will just need a couple adjustments. Should I email you? Thank you!
Hi and thanks for reaching out to us
You can create a project at WPDone https://wpdone.artbees.net/estimate-a-project/ to get custom work done. Thank you.
Hello,
I have 2 jupiter 6 websites – do you recommend upgrading to jupiter x? Is there a fast problem free solution for that? Also, how can I customize the 404 page on jupiter 6?
Thank you
Hi and thanks for reaching out to us
No need to upgrade to Jupiter X as Jupiter 6 is supported and updates will be provided for it. To create a custom error page in Jupiter 6, you can use this plugin https://wordpress.org/plugins/404page/ .Thank you.
Hi, is this theme ready woocommerce? https://jupiterx.artbees.net/yoga-instructor/ Regards
Hi and thanks for reaching out to us
Yes, all templates can be used with Woocommerce. This plugin is bundled with the theme.
Thank you
You’re welcome
Hello, there is no support. I opened a ticket for a problem: I don’t have an answer. I opened a second ticket: no answer. I registered in your forum to expose my problem: no answer. I see in the forum that you respond to some people who posted well after me. I send you an email (to Mohsin) explaining my problem: no answer. I return a new email to Mohsin: no response. I’ve been stuck on this issue for days and can’t publish my site because you don’t respond to me. Will it be possible to have assistance one day? Thank you
Hi and thanks for reaching out to us
I can’t find a support ticket from you in our system. Please provide the ticket id so we can prioritize. Thank you.
Hi! Can’t find where to buy Pro license. At envato i can only see regular license.
Hi and thanks for reaching out to us
There is only regular license available. Please read more here https://themes.artbees.net/docs/theme-license-clarification-x/ . Regards.
Hi – I purchased the regular license and used the theme for one website! and wanted to make another website with a different theme! but looks like i will need to buy again the lisence? is this true?
Hi and thanks for reaching out to us
Yes, you need buy another license for a different domain. Please check this article https://themes.artbees.net/docs/theme-license-clarification-x/ .
