100 comments found.
is it possible to add a Sold out Badge when the apartment is no longer available for sale ??
Hello there,
Thank you for reaching us!
Unfortunately this is not a feature of the theme, however you can add this badge to the featured image of the property single and then change featured image, or add this information as regular text on property single pages.
If you have any additional questions please let us know.
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Hello I’m using this theme since past few months, Facing major issues with banner section that is slider revolution. It is not responsive at all, I raised issue multiple times but no proper response from theme support. Disappointed!!!
Hi there,
Thank you for reaching us!
Could you please provide us with your website URL so we can check.
Thanks.
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Also https://fifipeachtest.site/our-services-and-process/ please check 3D floor plan section on same page. I just got updated file nothing else ..this section is theme issue confirmed by support they just shared file which is to be replaced i did it but issue is still there. I replied them back no response!!
Hi there,
Once we check we do see that your request has been responded to so if you need any further assistance please continue the conversation with our support team as they can for sure help.
Thank you for your patience.
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Is there any call support available for this theme? Just incase of urgency.
Hi,
Unfortunately call support is not part of our Help Center. Could you please let us know the ID of your ticket and we will check the status? Thank you.
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will this theme work with custom post types?
Hi there,
Thanks for taking an interest! Our theme has its own custom post type Property and if you intend to edit or add an additional one you will need to either use a third party plugin or edit the theme files.
Please understand that we cannot guaranty theme compatibility with any third party plugins as it has not been tested with our theme.
Do let us know if you have any additional questions.
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Hi there, it is possible to update Visual Composer and Revolution Slider plugins to the latest version for this theme? I can’t edit my pages on the admin panel, is displaying an error on my site trying to edit any page because of that.
https://www.dropbox.com/s/p7ehq7h7recfumv/Captura%20de%20Pantalla%202021-02-08%20a%20la%28s%29%2018.34.20.png?dl=0I appreciate any help Thank you
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents can provide you with the latest versions of the plugins.
Thanks.
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Hello! I fell in love with your template, it’s really beautiful. However, I have two problems after purchasing the theme: 1- I didn’t receive a license code to activate the slider revolution (in my theme I find “slider-revolution-responsive-wordpress-plugin-license.txt” but without the Purchase Code). This prevents me from seeing the previews of the pages where the slider is used; 2- same thing for the WPBakery Page Builder. Could you please help me?
Hi there,
Please note that WPBakery and Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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OK but I don’t have the option to edit or create new slides to set up for the sliders because it redirects me to the fact that I don’t have a purchase code.
Hi again,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Hi, The Listings looks good but Image Map pro slider is not showing on website and showing a strange error. Is there a way i can update this?
https://drive.google.com/file/d/1PT1BAmbTtMoujjZYTz9BzdxRZaMLYBTJ/view?usp=sharing This is the website url: On which Image Map pro Slider added https://vwproperties.com.pk/dha/house-4/Hi there,
Please try to navigate to Tools -> jQuery Migrate -> Settings -> jQuery Version -> switch to Legacy 1.12.4-wp .
If you still need assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi there, Also we forgot to include this guidance here.
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Hello!
I am interested in purchasing this theme. However, I would like to know if the animation you have in the Properties Home version can be recreated by any coder, for a different building design (I would have the sketch design of the building), and if it is possible to link an apartment detail page if a client clicks on the highlighted part of the sketch.
Also, is your theme compatible with plugins for bookings/calendar?
in the version Apartment Complex, is it possible too to change the image of the sketch buildings and the location of the “points” and link them to a detail page of the apartments in the building selected?
Thank you very much for your answer!
Hi there,
Thanks for taking an interest in our theme!
This functionality is provided with the Image Map Pro plugin that you receive bundled with the theme.
In order to add your floor plans, you simply need to use the plugin to link the floor plan areas with corresponding images.
If you need any further help with this you can contact our support upon purchasing our theme and they will help you further. Popup on click does not exist within the theme options for the plan view.
As for booking we cannot guaranty any plugin as it has not been tested with our theme.
The apartment Complex is made with revolution slider so you can change the sketch image for sure and edit the point to your needs.
Do let us know if you have any additional questions.
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Does the theme support any translation plugin for example WPML or others? please recommend the best one to use for this theme.
Hi there,
Thanks for taking an interest! Please check our article about it here as all our themes are compatible with WPML plugin.
Do let us know if you have any additional questions.
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Hi I think this needs to be updated on the theme.. .../framework/admin/assets/js/qodef-ui/qodef-ui.js: jQuery.fn.load() is deprecated
I updated the WP bakery editor to latest version because my host sends me a vulnerability on the current version. upon update the editor doesn’t work anymore which gives me just a blank whitepage on the backend editor.
I updated the theme to the latest version but that didnt work either. the editor still doesnt work.
I installed https://wordpress.org/plugins/enable-jquery-migrate-helper/ which temporarily fixed the problem but it shows me that the JS mentioned above is already deprecated and asked to contact the theme editor to update the theme files.
it is also mentioned here: https://support.wpbakery.com/support/topic/51
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-Update-And-How-To-Solve-ThemLet us know if it helps!
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I like a brush painting in preview page.
Before purchasing , It’s make from slider revolution or theme element , and it’s can fully customize (like style of brush , length of paint) ?
Hi there,
These brush animations are svg elements. They can be modified, but this falls out of our support scope.
Let us know if you have any additional questions.
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Hi there,
Do you have an update for this theme available? We bought this theme some months ago, but our Instagram feed suddenly stopped displaying.
I keep getting “{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}” when I try to connect it again. Tried different browsers. Same thing.
I already tried the steps here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying .
After doing some research I think the issue might be due to a recent change in Instagram’s policy as explained here: https://www.instagram.com/developer/
I feel this issue should be fixed as soon as possible and a fix be implemented.
Thank you.
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, thanks for your response!
Any ETA for when this issue will be fixed? I checked out the plugin recommended by Qode in the page above. However, it only allows carousel display with the premium version. I checked out several other plugins as well and same thing.
Don’t think we want to pay extra for something that’s supposed to be included with the theme.
Also, can’t contact support because our support license recently expired. However, I feel like this is an issue that needs to be addressed.
Thanks!
Hi there,
We have a solution to this which will be included within the themes next update.
Thank you for your patience.
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Hi, any update on if this Instagram issue is fixed? Is there now an update available for the theme to address this? Thank you.
Hi there,
Thanks for writing in! There has been an update released so you may go ahead and update your theme and its plugins to the latest version as instructed here.
Thanks.
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Thanks, I did download and install what appears to be the new version (1.1.1). However, when I go to the “Social Networks” settings…the “Connect with Instagram” button is no longer there.
Instead there is some text with an error that says “There has been a critical error on your website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress.”
I went into the error logs for my site and see 4 errors all of which are similar to this: “PHP Fatal error: Uncaught Error: Undefined class constant ‘INSTAGRAM_USER_ID’ in /nas/content/live/therostg/wp-content/themes/sagen/framework/lib/qodef.layout3.php:156\nStack trace:\n#0 /nas/content/live/therostg/wp-content/themes/sagen/framework/lib/qodef.layout1.php(92): SagenSelectClassInstagramFramework->render(Object(SagenSelectClassFieldFactory))\n#1 /nas/content/live/therostg/wp-content/themes/sagen/framework/lib/qodef.layout1.php(85): SagenSelectClassPanel->renderChild(Object(SagenSelectClassInstagramFramework), Object(SagenSelectClassFieldFactory))\n#2 /nas/content/live/therostg/wp-content/themes/sagen/framework/lib/qodef.framework.php(356): SagenSelectClassPanel->render(Object(SagenSelectClassFieldFactory))\n#3 /nas/content/live/therostg/wp-content/themes/sagen/framework/lib/qodef.framework.php(351): SagenSelectClassAdminPage->renderChild(Object(SagenSelectClassPanel))\n#4 /nas/content/live/therostg/wp-content/themes/sagen/framework/admin/skins/select/templates/content.php(9): SagenSelectClassAdminPage->render()\n#5 /nas/c in /nas/content/live/therostg/wp-content/themes/sagen/framework/lib/qodef.layout3.php on line 156, referer: https://therostg.wpengine.com/wp-admin/."
How can we fix this? Thanks.
Hi there,
The theme version is 1.1.1 but please check that you have updated theplugins to the latest version as well, as this is of great importance.
You can see the guidance on how to do this here.
Thanks and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there, thank you.
I updated the included plugins which fixed the Instagram widget issues, but updating WPBakery and Revolution Slider introduced additional issues. After updating, the WPBakery visual editor no longer displays and Revolution Slider no shows up due to a JQuery Migrate issue related to Wordpress 5.5.
After my own research, I downloaded the “Enable JQuery Migration Helper” plugin (made by the Wordpress team) as a temporary fix, but when will your team roll out with a permanent fix? Is this something you need to work with WPBakery and Revolution Slider to fix?
I would love to contact you through your support channel, but our support license expired not long ago so it would not let me submit my report, but I think issues like these is considered a bug and reporting a bug shouldn’t require payment.
Is there an email I can use to reach your team?
Thank you.
Hi there,
Well there has been an update for the WordPress compatibility as well as please check if you have updated the Revolution Slider plugin and WPBakery.
Everything is working fine on our end.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi! Is it a multilingual theme? Can I configure it easily to any language? Does the theme have the option of instant translation? Thank you!
Hi there,
Thanks for taking an interest! You should know that all our themes are compatible with WPML which you can use to create your multi lingual website. You can read more about it here.
Do let us know if you have any additional questions.
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I need active wpbakery. Will it be in the purchased package? thank
Hi there,
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help as well as provide you with the latest version of the plugin.
Thanks.
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I want to ask the theme’s original language
Hi there,
It is English.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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After importing demo data I tried to change the logo. The small logo changes but the default logo stays the same demo logo of “Sagen” I even deleted Sagen images in WP media library and of course I cleared out all the browser cache. I installed Mozilla as a second browser just to chech. When I inspect object by right click I see classes “qodef-dark-logo” and “qodef-light-logo” correctly changed to my logo but class “qodef-normal-logo” stays the demo logo. This is driving me crazy
Sorry, I couldn’t finish the sentence. “This is driving me crazy, can you please help me to see what I’m doing wrong?” would be the finished sentence 
Also the logo size can’t be changed. Either header section or the logo section of the options menu
When I changed it in the page itself with Gutenberg Editor it worked
I think the issue is whatever I set in the theme options doesn’t matter. All settings must be done in pages indivudually and I still couldn’t find a solution for my logo. There is no “logo size” field
Hi there,
Thanks for writing in! Please check on that page if the logo has been uploaded on the page settings. If this is the case it will overwrite the Global Options.
When it comes to logo size you can read our article about it here.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thank you for the answer; but I already read that document and my theme’s Header section does not have a Logo area and in the Logo section all I can see is the upload dialogs for different logo versions. Also There is a slight problem with the WPML menu language switcher. Does not show in the menu as it is supposed to (flag, language name) Instead in the menu it is as flag
language name
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Thank you, I will do so…
Hi there,
Thank you.
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Sorry to bother you here again but last week I did what you asked and created a ticket. The answer came on the third day and didn’t help much with my problems. I had to find workarounds. This time I can’t. I downloaded the demo content and the properties home slider which works perfectly on your site https://sagen.qodeinteractive.com/properties-home/ doesn’t seem to be the same one which was bundled in my purchase download or the downloaded demo content from the themes import page. My version has serious problems with responsiveness. It only shows so-so in desktops and for other devices (notebooks, phohes, tablets) there is always a problem. Can you send me the zip file for the slider which was used in https://sagen.qodeinteractive.com/properties-home/ ? Or am making another mistake? I worked on the properties home page which came with the demo content and I tried to install the slider from zip file in the download package. Bu they didn’t work.
Hi there,
Once we check we could not locate any request created from your Envato username, so could you please provide us with your request ID so we can check.
Thanks.
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59778
59778
Hi there,
Thanks, we do see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thanks you for your patience.
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Hi. How customizable are the theme color options?
Hi there,
Thanks for taking an interest! Our theme does have a lot of options that you can set to your needs and you do have our Global theme options where general settings can be set for color, as well as you do have every page settings and the elements settings that could be adjusted. So there are plenty of options that enables you to customize the theme. You can read more about the possibilities of the theme in our themes documentation.
Do let us know if you have any additional questions.
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Hello,
I reinstalled the database with Wordpress and I need to deactivate the template. Where can I deactivate it?
Thank you
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there,
Thank you for answer. So I’ll write to https://helpcenter.qodeinteractive.com/hc/en-us.
Veronika
Hi there,
Thanks.
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Hello! Is it possible to filter the “check availability” table?
Hi there,
Thanks for taking an interest!
Unfortunately we do not have this as you do send an enquiry as a contact form https://prnt.sc/tp9yxc where you send a message to schedule. However any check availability function is not included.
Do let us know if you have any additional questions.
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Hi, am I able to define the mobile break point, I’ve an issue with the split menu duplicating itself at a particular screen size?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
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Hi! I have a 2 bedroom apartment. I wish people could book the rooms individually or the whole apartment. If someone has already booked the entire apartment on those dates, the individual rooms cannot be booked. The same thing also applies to the rooms, if only one room is booked, it will not be possible to book the entire apartment. is it possible to do this with your template?
Hi there,
Thank for taking an interest! On our theme we do have rooms which you can use and set to your needs with different price. They are not divided into different properties. And if a room is booked for a certain date it will not be available for booking anymore. So each room is booked individually.
Do let us know if you have any additional questions.
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