23248 comments found.
I am using Medical theme and upper right there is a button that says MAKE AN APPOINTMENT – where do you edit this – been through all options. I don’t have contact form 7 or anything, can’t find it. https://ibb.co/G7qg6s6
thanks
Hello, @BGATHERTON,
Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder in Customizer as showing below:
You will find the HTML element, and you can change/remove anything from there as per your requirements.
Regards, P-THEMES.
Compré el tema WordPress para WooCommerce denominado PORTO en un sitio denominado PLUGIN THEME (www.plugintheme.net) He comprobado que dichos vendedores no ofrecen ningún tipo de soporte y tampoco me han proporcionado código de compra para activar dicho tema. Además, tengo algunos problemas técnicos para administrar el tema, pues no he podido cambiar algunas imágenes de mi página de inicio. La única vía de comunicación que ponen a disposición del comprador es el formulario de contacto de dicho sitio web. Sin embargo, no dan respuesta pues hace dos semanas les escribí a través de dicho medio pero hasta el día de hoy no han respondido. Al respecto, deseo conocer información sobre los siguientes interrogantes:
1.- PLUGIN THEME (www.plugintheme.net) son distribuidores o vendedores autorizados por ustedes para comercializar sus productos? 2.- Lo hacen de manera legal? 3.- En caso afirmativo, porque razón no ofrecen un buen servicio al cliente tal como: soporte, buena comunicación con los compradores, respuesta oportuna a sus inquietudes, etc. 4.- En caso negativo, ustedes responderían por la garantía de los temas y complementos de ustedes y ofrecerían en soporte que ellos no proporcionan? 5.- Cómo hago para resolver las dudas técnicas que tengo con respecto a dicho tema?
Hello, @TorresG,
Sorry to say that but we only sell our Theme on Envato(ThemeForest) other mediums are fake. so you have to purchase the Theme from Envato(ThemeForest) from here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/reviews/9207399 if you want our support
Regards, P-THEMES.
question pre-selling: is there any under construction landing page to install or import in meant time is finishing the content and products?
in home page, how to have main manu in hambuger style ( tree lines) instead showing all menus
Hello, @Maytar,
1. No sorry to say that but there is no such under construction landing page option in our Theme, for now, so you can try with any third-party plugin which better meets your requirements.
2. Please go to Porto >> Theme Options >> Menu and set Main Menu Type as “Popup” and check back your site after removing the browser cache.
Regards, P-THEMES.
beautiful but then now where is where you change that menu color? cause its background black and then menu back and menu size is not retina ready (reall small text size) would appreciate your help. Thanks
also how to make the 3 lines bigger like more bold right now they look like 1px like 3px so it looks stronger
another quick queseiton how to have the logo in the middle like this. https://www.portotheme.com/wordpress/porto/shop6/ so the tree lines hamburger menu on the left logo center and the cart etc on the right
Hello, @Maytar,
1. You have to use Custom CSS in order to change the 3 lines bigger and bolder and also for Menu Color as well. Please share the screenshot of the issue and also your Live site URL so that I’ll check and help you out in solving your issue.
2.You have to use Header Builder functionality and create your own header: https://www.portotheme.com/wordpress/porto/documentation/header-builder/
Regards, P-THEMES.
Hi,
Contact form7 the required fields are not updated.
Example.
I have a form with 3 fields.
the first two are required.
If I fill out and click Submit, it tells me they are required.
If I enter them and click Submit again, it doesn’t work, just keep telling me they are required.
On a theme like “twentytwenty” everything works.
I also opened a support ticket.
Thank you in advance.
Hello, @Thompson1977,
I have just confirmed from the support department and they said that they already replied to your support ticket #121670, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hi. For shop demo3, the “Elementor Pro” is activated? or other page builder active for this demo, such as WP?
Hello, @Reza_Pa48,
First of all, thanks for showing your interest in Porto WordPress 
You can Import any of the Demo with any of the Page Builder which better meets your requirements, please watch these videos for better understanding: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hey Porto, nice theme! Found an issue you have while modding the theme, please pass it on to your developers. If you look on the https://www.portotheme.com/wordpress/porto/shop4/shop/ , you will see that the hover image (i.e. on the first product it is https://www.portotheme.com/wordpress/porto/shop4/wp-content/uploads/sites/79/2018/04/product-21-300x300.jpg) is not being lazy loaded, just the main image is being lazy loaded. So if you look at the order that the items get loaded, you’ll see that actually the hover image gets loaded first, and the main image gets lazy loaded afterwards from the data-oi.
Hello, @feeling_flow,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
Hello P Themes, I have provided you with the link of your live demo site which has the issue. If you will check the source code for https://www.portotheme.com/wordpress/porto/shop4/shop/ you will see that the hover image is not being lazy loaded. (i.e. hover image for the 1st product is https://www.portotheme.com/wordpress/porto/shop4/wp-content/uploads/sites/79/2018/04/product-21-300x300.jpg)) So again, only the main product images on the https://www.portotheme.com/wordpress/porto/shop4/shop/ page are being lazy loaded. The hover images are not being lazy loaded. If you pass this over to your developers, they will certainly understand the issue, if they want to.
you can also ask them to check the waterfall and they will see that https://www.portotheme.com/wordpress/porto/shop4/wp-content/uploads/sites/79/2018/04/product-21-300x300.jpg is the first product picture that gets loaded.
Hello, @feeling_flow,
Ok Thanks, I am forwarding this to our development department for testing it in deep and if finds the same issue then try to fix it with the upcoming updates of the Theme.
Regards, P-THEMES.
wpml config-xml not include all visual backery porto shortocdes to translate. For example porto_info_box
Hello, @iontics,
Please go to WPML >> Settings and Enable the Translation of Custom Fields and Shortcodes and then you will be able to translate it, and if not then please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that our experts will look into it for you because your 6 months of support period is expired from 22/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
When a client tries to logout from their account, it gives a WordPress critical error. We have checked the PHP error log and it says: PHP Fatal error: Cannot redeclare print_porto_social_login() (previously declared in /home/xxxxxxxxx/public_html/wp-content/themes/porto/woocommerce/myaccount/form-login.php:37) in /home/xxxxxxxxx/public_html/wp-content/themes/porto/woocommerce/myaccount/form-login.php on line 36
We have detected that in that form-login.php file, if we comment the lines 36 to 59 (regarding login by social accounts) the error doesn’t happen. How can we deactivate completely that option so the error doesn’t happen again? We are not interested in login by social accounts, and our worry is that with the next theme update the error will happen again.
Thank you for your time.
Hello, @MartaIraola,
Can you please make sure that you are using the very latest version of the Theme and Plugins and if not then please update the Theme and Plugins to the very latest version and check back, here is the changelog of the Theme: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 07/08/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Thank you for the quick answer. Yes, we are using the latest theme and plugins versions and the error appears…
If we purchase the support will you be able to help us with this? We would like the error to disappear completely without having to comment anything in the files.
Thank you.
Hello, @MartaIraola,
Yes, we will look into it for you, if that will be the Theme issue we will solve it for you and if that will not our Theme issue then we will suggest you the particular solution.
Regards, P-THEMES.
please need to link my licence with other domain name and remove the older one
Hello, @bertaladil,
I have reset your purchase code, now you can use the same purchase code for the registration of your theme.
Regards, P-THEMES.
Before buying I wanted to confirm that all themes support RTL (Arabic) dual language website English & Arabic & If it will be able to install the theme on xampp local domain (to finish locally) and then transfer everything to real domain. Does the license provide for this?
Hello, @ammar_morad,
First of all, thanks for showing your interest in Porto WordPress
Yes, all the theme demos are RTL ready and you can use any of the demos with multilanguage like English and Arabic easily.
Regarding License, Please read the below-given articles and you will find your question answer
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Hello! sir
hope everything is going well. sir i need help which is i want to remove “login” link from top ber menu but did’t found the login link in any menu, now what i do now?? please help me. https://prnt.sc/11t9vyj
Hello, @kashfulecommerce,
Please make sure that you have turned OFF the Login from Porto >> Theme Options >> Menu as showing below:
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
thank you so so much sir! you are great. thank you so much.
You’re Most Welcome!!
Guys we re-purchased the theme have purchase code etc, can you let me know if I upload this newer theme version will it overwrite the current style layout of the site…thanks tom
Hello, @tomharte,
First of all, thanks for showing your interest in Porto WordPress
Regarding with new license purchase and update the Theme on an old version of the Theme, so please note that if you are using the very old version of the Theme, and we have changed the design of the Theme a bit and also many of the features/options have been added and removed in between updates of the Theme which you have missed, so those changes will not be possible to revert back again without customization, you can check the Theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and if you think there is not the major change in those updates then you can go with the update and it will not harm your site.
Regards, P-THEMES.
quick preselling question, does theme for installation comes in elementor at first? or wpbakery is the default. we are looking into elementor fully from the start. is that possible on first demo theme installation?
Hello, @Maytar,
First of all, thanks for showing your interest in Porto WordPress
You can Import any of the Demo with any of the Page Builder which better meets your requirements, please watch these videos for better understanding: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Hello. Congratulations on the theme. Before buying I wanted to confirm that I will be able to install the theme on one domain (which is the test one) and then transfer everything to another domain. Does the license provide for this? Thank you
Hello, @Durbans,
First of all, thanks for showing your interest in Porto WordPress
Please read the below-given articles and you will find your question answer
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Hi, Im trying to make my online store into a marketplace. I have your theme installed in mydomain.com… Can I work with your theme and the same license in marketplace.mydomain.com?
Hello, @mehcantu22,
Please read the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site-only-for-testing-purpose-
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
Yes, I know that, but I want to install it in the same domain but with a subdomain so I can make the test. I already have your theme on my online store and is live, but we want to make a marketplace with it, thats why Im asking if we could use the theme without any trouble in a subdomain of our own domain that has already the license. Your articles doesnt say anything about that,
Example: Your theme is live in -> MYSITE.com We want to make tests in marketplace.MYSITE.com
Hello, @mehcantu22,
it is clearly written in the given article that: “One license for each domain on which you will install the theme (multisite installation does not matter though).”
Whether it will be the subdomain or multisite, it does not matter, one license for one IP/OneDomain/OneSite only.
For sub-domains, you have to purchase more licenses and this is Envato policy, you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, how can I translate the field Portfolio Archives -> Page Title? Its an input box. What I put for one language, will appear to all languages. In WMPL I cannot see anything to translate. Thanks
Hello, @smartKISS,
Please check under WPML >> String Translation and please read the below-listed threads, if you will still unable to solve your issue then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and provide you the best possible solution for it.
https://wpml.org/documentation/getting-started-guide/translating-custom-fields/#:~:text=WPML%20lets%20you%20translate%20all,when%20you%20create%20them%20manually.
https://wpml.org/forums/topic/how-to-translate-text-in-custom-field/
https://wpml.org/documentation/support/translation-for-texts-by-other-plugins-and-themes/
https://wpml.org/forums/topic/add-custom-string-to-translate/
https://wpml.org/forums/topic/hi-there-is-one-custom-string-that-i-cannot-translate/
https://wpml.org/forums/topic/custom-string-translation-5/
Regards, P-THEMES.
Hi I have a client that is using the Porto theme its version 5.2.2 and is running very slow, cart icon spinning constantly which I think is affecting the slowness , I tried to update the theme and I get a message to say Update failed: This code was already used in another domain. When I check the Theme license is states Congratulations! Your product is registered now with a green tick and all seems well, do I need to get the owner of other domain to deactivate their side? Also if I were to purchase a new porto theme here and upload to the site and activate will it overwrite the build/changes that have already been made? I know this is a lot. TIA. Tom
Hello, @tomharte,
Please ask your client to contact us via our support system with his site WP Admin Login details and with purchase code PDF file, so that our experts will check/verify and help your client in solving his issue.
And if you will purchase the new Theme, you will be able to override the old Theme files with the new Theme files.
Regards, P-THEMES.
Hi that was done through a previous developer. I am now taking charge of it. I have the login in details I can provide, except for purchase code pdf which seems to be been purchased by last developer. On the theme side, I know it will overide the the old files but with it effect the look and feel/structure of the site is what I am asking? Happy to purchase again to get it resolved as long as the site structure stays in tact. Let me know. Thanks, Tom
Hello, @tomharte,
We are sorry but without purchase code we are not able to help you as this is Envato policy and you may wish to confirm from them as well.
Regarding with new license purchase and update the Theme on an old version of the Theme, so please note that you are using the very old version of the Theme, and we have changed the design of the Theme a bit and also many of the features/options have been added and removed in between updates of the Theme which you have missed, so those changes will not be possible to revert back again wtih out customization, you can check the Theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and if you think there is not the major change in those updates then you can go with the update and it will not harm your site.
Regards, P-THEMES.
Hi guys I have a purchase code, we bought a new version let me know the next steps
Hello, @tomharte,
Great!! Now please contact us via our support system here: http://portotheme.com/support with your Theme purchase Envato account so that our experts will help you further.
Regards, P-THEMES.
Hello, I have huge problems on my site using the Porto theme. I put back the old version of the theme but the problem is the same. The backend crashes all the time. The site is very slow. The theme uses 700MB of memory!
Normal theme (another theme): about 160 MB of memory used Porto theme: 871.49 MB of memory used!!!
What can I do?
Hello, @OGS,
Sorry to say that but this is not our Theme issue, This might be any other third party plugin or your server issue or WP core files issue, I am using the same Theme on my test site and all the other customers are using the same Theme as well but did not report such issue, so try to check the latest Theme on any other server on a fresh new WP, or purchase the support extension and contact us via our support system so that our experts will check it for you on your site.
Your 6 months of support period is expired from 21/06/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Thank you but without any plugin enebled, the problem is the the same.
As I told you:
with another theme: about 160 MB of memory used with porto theme: 871.49 MB of memory used!!!
Hello, @OGS,
Have you tried on any other server on a fresh new WP? If yes, and finds the same issue on both of the servers and WP, then share both of the server Cpanels and WP Admins Logins via our email newsmartwave@gmail.com so that we will check it for you.
Regards, P-THEMES.
I lost 4 full days that I will not be able to bill to my client. For me this is a big loss. I have reinstalled completely several times and still have the same problem. There is really a problem with the theme, with another theme this problem does not appear. It may be related to the use of WooCommerce and WPML, but it is from the theme. What I could see after a long research: - sometimes the changes made in a page or a product are not taken into account. The memory allocation increases with each of these changes and does not come down. In the database, in wp-options, porto-settings increases in size each time. It’s redux-backup that fills up and takes a huge size…
Hello, @OGS,
As I told you already that, there is no such issue with our Theme nor on our Demo site, nor on my test site, and now on any other Customer site, this is only on your site, so this is not the Theme issue. You have to deactivate all the third-party plugins and only Activate the Page Builder, Porto Functionality, and WooCommerce plugins and check back… Otherwise, share both of the server Cpanels and WP Admins Logins via our email newsmartwave@gmail.com so that we will check it for you.
Regards, P-THEMES.
Sorry but can you explain me why/how changing content, tag, post, can affect the wp-options table? porto-settings is from the porto theme.
Hello, @OGS,
If that is because of the Porto Theme, then it must have to appear on my test site, on our Demo site, and on all the other Customer sites as well, is this make sense???
I already and clearly told you all the above. please read all my messages again above, that’s all.
Regards, P-THEMES.
Please reset the purchase code for goatdangle.com Thanks!!
Hello, @mpolege,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Does the portfolio support multiple featured images or is the feature currently broken?
In the documentation it reads: “Step 6 – For a slideshow, insert more than one Featured Image, each image will be a slide in the slideshow. You can add more featured images and change the Slideshow Type option in Portfolio Options.”
However, I cannot select more than 1 featured images. Neither on the post’s featured image section (usual wp featured images), nor via the “Portfolio Options -> Attach Image” button.
Using the latest versions of Porto and WP.
PS: using the architecture demo and Elementor
Hello, @ClaireKok,
Please go to Appearance >> Install Plugins and Install and Activate the “Dynamic Featured Image” plugin and then go to Portfolio and edit the particular Portfolio and you will find multiple options to add featured images in it.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 14/07/2020. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Hello @PT-Support2, Thank you! I installed and activated the plugin and it seems to work. I had to disable and activate again since the first time it was breaking the templated header layouts.
I have purchased the theme multiple time and I plan on purchasing again. But I am testing in a dev environment for the aforementioned feature to make sure it will work as expected.
Hello, @ClaireKok,
Sound’s Good!! that is resolved your issue.
Thanks for contacting us.
Have a great day
Regards, P-THEMES.
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