151 comments found.
Hello friends, I have a question regarding the portfolio navigation button, where or how can I replace the name of “next” or “prev”? Thank you so much
Hi,
Sorry for the delayed response. I’ve set an automatic email because we were on holiday and I notice now it didn’t send out to the emails we got.
You can use the Loco Translate plugin to translate these strings to your language.
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio Team
Pre-Sale Question: Will the left side menu remain same in all pages? or it will change to standard menu like it is now in Demo?
Hi,
You can choose to use the sidemenu on any pages you want like on the demo or keep it on all pages the same side-menu.
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio Team
Okay… Thank you…
Not able to set the Vertical Manu for Shop, Single Product and Blog page even after i selected the settings for respective pages… How to solve this?
Menu*
Hi,
Sorry for the delayed response. I’ve set an automatic email because we were on holiday and I notice now it didn’t send out to the emails we got.
1. Go to Appearance > Customize > Header > Layout > Type = Template and then Choose Vertical Header template.
2. Also because of Vertical Header we will need to add body offset Customize > General > Body Offset
3. To change logo, menu or social icons, edit header with Elementor – https://prnt.sc/1fimgct
Regards, GradaStudio
Just to say: amazing theme!
Thank you, we really appreciate that.
I’m editing a Portfolio Page (Portfolio 2 Columns) for a client, and would like to change the order of the taxonomy filters:
- The Portfolio Categories should be in a custom order.
- ‘All’ should be listed last
Is there a way to achieve this?
In Elementor the only options for Query Order are ‘Ascending’ and ‘Descending’. Order specified via Plugin (Category Order and Taxonomy Terms Order) is sadly ignored.
Thank you for any ideas, Georg.
Hi,
You can use Simple Custom Post Order plugin to order the taxonomy but regarding “All” filter, this will need some extra code editing.
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio Team
Presale Question: Will I be able to call a YouTube video in the portfolio images grid section (i. e. Talent management page of the demo section?)
Thanks & Regards, Najmuddin
Hi,
Thanks for writing in. There is option to create portfolio single page with Elementor, so you can choose the layout and add images and the videos.
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio Team
HI, Do you have a link for the same on your demo theme or a tutorial link.
Thanks
Hi,
The demo link is here – https://gradastudio.com/ozark/
The documentation – https://docs.gradastudio.com/ozark/
If you’re asking for admin demo unfortunately we don’t have.
Regards,
GradaStudio
I just send a support request, but did not got a confirm or copy, can you confirm me that you received it?
Hi,
Thanks for your patience.
We’ve already answered your email, please check it.
Best regards,
GradaStudio Team
Hi! Love the theme! But I’m having issues with the nav menu on mobile/tablet. The menu will not extend to full width but instead squeeze the content according to the column width… I doesn’t look like the live demo even though I did exported the demo data of the header template. Could you please help? Thanks!
Hi,
Can you please send us email here and also provide login info for faster check and solution.
Regards
Hi! All working great now, thank you so much!! *
Hey I have already purchased and installed your theme, but I’m having a problem in changing the order of the portfolio items to my personal preference. I can only change the layout in order of date, random, relevance, and menu order. Is there any way for me to manually arrange my portfolio item.
Thanks in advance !
Hi,
If you need a custom order for your portfolio items we suggest you to use this plugin, you can simply drag & drop to change the order – https://wordpress.org/plugins/simple-custom-post-order/
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio Team
Thank you it works well
Hi,
We’re happy to hear that we were able to help.
If you have any other questions, feel free to ask.
Regards
Hi! I have finished my website wonderfully. However, My PageSpeed Insights is only at approx 50%. What suitable plugin do you recommend to make my website faster? Thanks in advance.
Hi,
A slow site may be caused for different reasons, I would recommend you to read this article and hopefully this will help you out to find the necessary improvements to speed up your site – https://webdesign.tutsplus.com/tutorials/speed-up-slow-wordpress-site--cms-34728
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio
Hello,I installed the theme but I have this problem: [ERROR] Failed to import “logo” (Media); [ERROR] Failed to import “logo-2” (Media); [ERROR] Failed to import “logo-symbol” (Media)...ect, etc; Please let me know.
Hi,
Sorry for the delayed response.
For the list of errors, some images are placed as svg type, and this type is not allowed by WordPress by default that’s why it failed to import, you can install Safe svg plugin to enable this option.
If you have any other questions, just let me know and I’ll be happy to help.
Thanks for understanding and your patience.
GradaStudio
Hi, everything work with your help. Thanks
Hello, I installed the theme (I love it!) but I cannot display the portfolio items. I can access the portfolio but when I want to read details of an item, it doesn’t work. The navigation (title, prev/next) appears but not the content. I cannot edit the item page on elementor because The_content is not included. How can I fix it ? Thanks a lot,
Hi,
Sorry for the delayed response.
Can you please send us an email, as we mostly use comment section for pre-sale questions.
Thanks
Hi I purchased and installed the theme. But I need help changing the default “out of stock” message on wooconmerce to a more customised message. How do I do this on the the theme functions.php file considering it us specific to each theme.
Thanks
Hi,
Sorry for the delayed response. I suggest you to use the Code Snippets plugin and put the code below, change the text here.
/**
* Code snippet to change WooCommerce Out of Stock text
*/
add_filter( 'woocommerce_get_availability', 'change_out_of_stock_text_woocommerce', 1, 2);
function change_out_of_stock_text_woocommerce( $availability, $product_to_check ) {
// Change Out of Stock Text
if ( ! $product_to_check->is_in_stock() ) {
$availability['availability'] = __('Product Sold Out', 'woocommerce');
}
return $availability;
}
If you have any other questions, just let me know and I’ll be happy to help.
Regards,
GradaStudio Team
I followed the instruction but the default “Out of Stock” message is still there. Can you please help direct further how this can be changed.
Thanks
Hi,
Thanks for your patience.
We’ve already answered your email, please check it.
Best regards, GradaStudio Team
Hi guys, pre-purchase question: is it possible to insert the category filter in the “portfolio list” layout?
Hey,
Yes this is possible. In case of any technical difficulties you can ask for help and our team will be happy to help.
Best Regards, GradaStudio
Hello, I have a problem with the images in ELementor, I wrote an email to support but I have not received any response. Could you help me solve this problem? Thank you Waiting for a response Greetings
Hi,
Thanks for your patience.
We’ve already answered your email, please check it.
Best regards, GradaStudio Team
Hi guys! Congrats on the theme! Please tell me how and where can I add a video backgorund as a portfolio or where can I add a video background. Thanks!
Also please tell me how to remove the border lines of the header menu. Thanks!
Hi,
1) About the video background question, please read and watch the video from Elementor official docs – https://elementor.com/help/section-background-video-options/
2) Go to Appearance > Customize > Additional CSS and add the code below:
.gs-site-header .gs-logo { padding: 0 20px }
.gs-site-header, .gs-site-header .gs-logo { border: none; }
If you have any other questions, just let me know and I’ll be happy to help.
Regards, GradaStudio Team
Just bought this theme – really great theme to work with – however, I have a query issue with this one – it routes me back to either a blank page or wordpress initial installation page every after hour. I have worked with my hosting server and have exhausted possible solutions even increasing my query cap for an additional fee. However, we have ruled out that there is really something in this theme itself that does this. I am not having problems with my other domains and when I uninstall this and installed another theme – it is not giving me the query issue. 
just sad because this one seems like a really simple and great template to use. If author has a suggestion, that would be awesome.
Hi,
There is no code in theme which will cause this neither we have report by any of our 800+ users who are using Ozark theme that this happens to them. Can you please try disabling all plugins and leave just Ozark theme active and see if this still persist, it may be some plugin conflict or server settings.
Hi, when I add social media in the footer, I only see them as abbreviation (Fb., In., ...). How can I switch to icons ? Thank you for your support
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi again, I purchased the theme. Please let me make shure about something: I would like to make some basic changes to the header (remove search and vart, change the disposition, etc.), but it seems impossible because there is not a pro version of Elementor in the theme pack. Is there any option to make these kind of changes in different templates (header, page, footer) or the different elements of the theme have to be used just as they are ? Thanks, Milad
emove search and *vart < cart
Ok, I found how to hide Cart and search. But I would like to modify my header layout: typography, alignment. How can I do it? Thanks
Hi,
Thanks for your patience.
We’ve already answered your email, please check it.
Best regards, GradaStudio Team
Hello, Thanks for your theme. It seems very nice. I have a pre sale question: until what date are you able to guarantee the usability of the product? (updates, support…) Best regards. Milad
Hi,
Thanks for your patience.
We’ve already answered your email, please check it.
Best regards, GradaStudio Team
Is this theme compatible with wordpress 5.7?
Hi,
Thanks for writing in!
Yes theme is compatible with WP 5.7 version.
Regards
Does purchasing the extended support get faster responses? Too many things aren’t working on this theme and I can’t wait 4 days for every question.
Hi,
We do our best to get back to each request as soon as possible, because of higher volume of enquiries sometimes we take longer to respond. We apologize for the delay and thank you for your patience.
Please take a look, we’ve replied to your email.
Best Regards
