488 comments found.
Hi, is the theme compatible with the woocommerce booking extension?
Hi,
Our theme has a plugin that allow booking via the Woocommerce payment method.
Thanks & Regards,
ThimPress – Customer Service
Perfect thanks. A follow up question: I’m using the woocomerce booking plugin for my website and I have another external plugin for extra services in my accommodations, is it possible to use this other addon on your theme? It’s this one: https://codecanyon.net/item/woocommerce-extra-product-options/7908619?_ga=2.22020798.444222518.1630940179-121807400.1609237216
We don’t use the plugin above before so we can’t sure it can work with our theme, WP Hotel Booking is a free plugin, you can try to check it by yourself.
Hey Expert Pre sale question : I want to make a BNB like website where people /hotel owners register themselves & list their property. Then the user can book & admin would deduct 10% commission & pay rest to the owner
Hi krishankks,
So sorry, we don’t have this feature.
Thanks & Regards,
ThimPress – Customer Service
I renewed my support today and on your support website it is not recognizing the updated renewal and I need help asap. I just updated the theme along with the plugins and one of those plugins will not activate…it says failed when I click on it. The plugin is the Thim Hotel WP Shortcodes. What can I do to get this plugin activated again because I am using it throughout the site … now its only showing the code for the shortcode.
I found out why it will not activate…there is a fatal error..see below (I replaced name of directory with X’s):
Fatal error: Cannot redeclare thim_getCSSAnimation() (previously declared in /home/XXXXXXXX/public_html/wp-content/plugins/thim-core/inc/builders/functions.php:121) in /home/XXXXXXXX/public_html/wp-content/plugins/thim-hotel-wp-shortcodes/functions.php on line 8
Hi,
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hi Team,
Please help my site is Super slow i don’t know what’s happening. All images has been resizing but still slow. Been trying other site its loading fast my internet speed is ok 10megs dedicated line upload and download.
www.wayalailai.com
Thanks
Hi,
With this issue, Please go to the Hotel forum: https://thimpress.com/forums/forum/hotelwp/ and create your topic. We will check your issue.
Sincerely
Algunas dudas que tengo antes de comprar:
Con la plantilla podems obtener lo siguiente.
1. se pueden asignar diferentes precios a las habitaciones por temporadas,. 2. los precios de las habitaciones varian por la cantidad de personas, esto es posible con su plantilla? 3. con la compra de la plantilla , puede seleccionar cualquiera de los 3 modelos demos. o solo podria descargar uno?
Hi,
1. Of course, you can set different prices by days/weeks/months/seasons., You can see my image: https://prnt.sc/143x953
2: Now, we have not had that feature. But you can use Woocommerce payment to set coupon.
3. You can use any demos which you want.
Thank you.
I have recently purchased your theme but I am not able to import demo properly. Please help
Hi,
With this issue, please go to the Hotel forum: https://thimpress.com/forums/forum/hotelwp/ and create your topic. We will check your issue.
Sincerely
Hi, when will you release new version of your theme compatible with wordpress 5.7?
You need to update jQuery migrate.
Thank you
Hi,
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Your support license has expired. Please renew your support license to get the best support service.
Sincerely
Hi,
why I need to pay extra money when I only need what I paid in license – update for purchased theme.
I dont need your specific support.
WordPress 5.7 with jQuery 3.XX is live, but you are still using jQuery 1.XX
Please just update your theme, it is not only for me, it is for all.
List of bugs:
/plugins/wp-hotel-booking/includes/libraries/camera/js/gallery.min.js – jQuery.attrFn is deprecated
/themes/hotel-wp/assets/js/main.min.js – \’ready\’ event is deprecated
Hi,
Thank for your comment. We will discuss and consider your suggestions
If you have further question or if you experience any further problems, please do not hesitate to submit a new support request from our forum:https://thimpress.com/forums/forum/hotelwp/
Than you and hope you have a nice day.
I hope you will fix it in new update.
Hi,
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Hi,
I sent message to support@thimpress.com 31/05/2021 but still didnt receive answer.
Hi,
We received your information. Our developers’re checking on it. And We will fix it in the next update. And now you can use jquery migrate plugin.
Sincerely
How to allow users to book multiple rooms at a time ? Like this
http://prnt.sc/13gwcsoHi,
Sorry, But we have not had that feature yet.
Sincerely
Is there any alternative ?
Any other alternative ?
Hi,
Oh, I got it. You can book multiple rooms with our theme.
You can access this link to check: https://sailing.thimpress.com/demo-4/rooms/double-room-5/ (You click Book This Room)
You can see my image: https://prnt.sc/13gybyn
Thank you.
Hi Team,
Ive post some questions on the support page please check it. Having problem with the demo some content is missing.
Hi,
We received your information.We’ re checking on it, please give us a little time, We will try to give you solution asap. Thank you for your patience.
Please i need response to my ticket no one replying to it. We have a timeframe for this project so i need assistance on my ticket please come on support.
Hi,
We’ re checking on it, please give us a little time, We will try to give you solution asap. Thank you for your patience.
Sincerely
Ok i need a REFUND to my money this support is not good, its nearly a week. I need my refund now.
Come on guys i can’t keep on waiting please fix it. I have create a ticket on the forum yet no support has been done.
Hi,
Please check your topic on our forum. We will support for you.
Sincerely
Thank you
Hi, I would like to know if this theme support the WUBOOK plugin for Wp. Thanks!
Sorry, But we have not used Wubook plugin yet. We are not sure it will be working with our theme
Many thanks for your answer :}
Thank you and hope you have a nice day.
Hi. This theme has no option to set price for number of guests in the room. Is there any way to solve this otherwise I would like to get a refund.
Sorry, We have not had that feature yet. If you want to refund, Please read more about Envato Market Refund Rules on https://themeforest.net/page/customer_refund_policy
That is not a feature, that is a bug. A hotel booking for a client cannot be made correctly unless the amount of the stay can be changed depending on the occupants. To confirm, you will issue a refund once requested from envato? This theme is useless and cannot be used due to this booking.com bug.
We refunded for you.
Thank you!
I do not see the refund on my account?
Please wait for Themeforest to confirm!
A few questions before buying.
1. I have 3 types of apartments: one-room / two-room / three-room apartment. Of these types I have a total of 30 apartments. Can I upload only 3 articles and indicate the specific number for each type available, or do I have to insert 30 single articles?
2. Is the setting of prices for each apartment referring to a specific period automatically spread for each single day?
3: Is it possible to indicate and change the price of each apartment for a single day on a daily basis?
4. Can calendars be synchronized to avoid overbooking? If a room is booked on Booking.com, how can I update the new availability on my site? Conversely, if I book a room on the site, then that date must no longer be available on Booking.com.
5. Is the site compatible with multilingual plugins? Is the booking part also translatable?
Grazie of everything.
1 + 2 + 3 Yes, you can do it.
4. Synchronization is not available.
5. We have not had that feature yet.
TNX
Thank you and hope you have a nice day!
Hello Thimpress, I’m having trouble signing up to the support area. Its saying purchase code exists. Could you kindly assist please.
I checked purchase code have been submited with fxsamuel99@gmail.com
Thank you very much. Resetting
Hi,
Can I add form with data option and Adult and child option at single page of room? I have not show in demo and but see in documentation. https://docspress.thimpress.com/hotel-wp/?utm_source=hotelwp&utm_medium=top_icon#rooms—4.3.4.Single Room Please check attachments, https://prnt.sc/11adobdLet me know.
Thanks
Sorry, that feature have not had in LuxStay theme.
Hi,
Can I Select Number of Adult and Child when select Room?
We can select number of Adult but we can’t select number of child. With theme you can set max child. (Like https://prnt.sc/11afzv4)
Please go to the HotelWWP forum: https://thimpress.com/forums/forum/hotelwp/ and create your ticket. Our support team will check then fix that for you.
Not able create the support ticket. We have mailed the queries and the issues faced while trying create support ticket to techsupport@thimpress.com. The subject is ‘Queries in Hotel & BnB WordPress Theme’. Hope you received. Requesting your help. Thanks.
Can you tell me problem when create a ticket, the email techsupport@thimpress.com not works now.
I have already shared the details of the issue faced when trying to create the ticket in the mail. Hope you received. Mail subject is ‘Queries in Hotel & BnB WordPress Theme’. Thanks
Currently, the email techsupport@thimpress.com not works so we can’t receiver your email, let try to create a ticket again, I will ask our team check for you as soon as possible
Hi, Please refer the steps that we tried here. https://www.sierratec.com/downloads/ref-31032021.docx. We are using Chrome latest version in Windows 10. This is very time consuming process to try again and again. As this is bit urgent if you could share an alternate working email id that will be great. Thank you. .
I have try to switched to your account https://prnt.sc/110kbzo and can create ticket normally https://prnt.sc/110k9zs
Hi, Have posted the query. Not able to post access info. The ‘Submit’ button keeps on loading. Reference screen shot: http://www.sierratec.com/downloads/ref-01042021.jpg. Your ticket portal has lot of issues and this becomes a time consuming process to report every thing here with screen shots. Alternatively as requested earlier can you please share a working email id to post our queries. Thank you.
We so sorry to hear that, you can put the access info in the reply on the ticket, then we will save info for you. All ticket is private so your info will protected. We receiver about thousand mail a day and the time support will very slow, the best way is use forums, our support team will fix for you.
We have shared the info in the reply
ok, we saved it, I will ask the support team to check for you now
Hi.
good offer..
Are you have a plan to connect this plugin to Onlive travel agent website such as Agoda, trivago, booking.com, tripadivsor, expedia, etc..
thanks
Sorry, we don’t have plan now
Hello, can your theme be used with some other booking plugin? Your Booking plugin is too basic and we need more features, like discounts for certain periods of times.
Our theme is built to work with our booking plugins, so I’m not sure if it will work well with other booking plugins.
Hello. Can i book rooms only by 7 day period? Like a package?
yes, you can
Pre-sales Question, I like the theme in its demo version 3 but the header on it seems to us to be very thick, is it possible to reduce or use it as it is on demo 2 ? so we can combine styles?
Yes, you can change like the demo 2
Hello I want to know if this theme and the booking system can serve a multi-branches hotel.
If not please, can you recommend anyone to me?
Thanks
Sorry, it is impossible
